Compare Katalon Studio vs Ranorex

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Popular Solutions

Katalon Studio

16 reviews

Katalon Test Ops

2 reviews

Ranorex Studio

0 reviews

Top Industries

Computer Software Company

15%

Financial Services Firm

13%

Manufacturing Company

11%

Government

Manufacturing Company

15%

Computer Software Company

12%

Financial Services Firm

10%

Outsourcing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Ramanagowda Hullur
Senior Automation Engineer at a manufacturing company
My main use case for Katalon Studio is to automate desktop applications, which was a primary requirement for us, and...
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Glyza Gildore
Query manager
We are using Katalon Test Ops for script creation and execution.
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Review 1 of 2

No Data Available

Customer Service

Shibu Raghav
Senior Manager, Test Automation Architect at a tech services company
The tool's tech support needs to improve. Most of the issues that we have raised, they consider as feature...
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Keerthi Prasannakumar
Software Test Engineer at a tech services company
I have not had direct contact with Katalon Studio's customer support because everything provided on their website is...
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Ashu Singh
Senior quality analyst at a financial services firm
I haven't interacted with the product's technical support team.
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Mudasir Shafi
Testing Lead at a outsourcing company
When you have a license, the technical support is really good. However, the free version doesn't offer as much as it...
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Khurram Jamil Khan
Head of SQA, Project Manager at a computer software company
We've contacted technical support in the past. The support is basically a site where you can record your issues. The...
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Haroon Basha
Lead Automation Engineer at a computer software company
I have not had any interactions with Katalon Studio's customer support because I have stated many times that this is...
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Appu Ashok
Senior Consultant at a tech services company
Katalon's support is not very strong unless you opt for the enterprise version. Generally, companies like Katalon do...
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Anuj-Kataria
QA Manager at a tech services company
The solution's technical support is very good. I rate the technical support a nine out of ten.
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Anuradha.Kapoor Kapoor
Head - Quality Control at a computer software company
The customer service and support is not great. But it is also not good. For example, I requested a 9.0 demo a week...
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Kumar Mohit
System Engineer at a tech consulting company
I have encountered support team responses only when necessary.
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Mohd Junaid Vanoo
Manager at a non-tech company
The technical support team is helpful. They can answer queries quickly.
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MohibSDET
Senior Test Automation Consultant at a construction company
The technical support is fine. I rate the technical support a six to seven out of ten.
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Anonymous User
Technical Project Lead, Agile Coach, IT Educator at a university
I haven't contacted their technical support because everything is okay.
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Anonymous User
Programmer Analyst at a computer software company
My opinion of the technical support is that it is average. I am satisfied with it.
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Anonymous User
Senior Quality Assurance Analyst at a educational organization
I personally never dealt with technical support. We had a team member in DevOps that would sometimes touch base with...
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Glyza Gildore
Query manager
Katalon Test Ops reaches out to us, although they keep changing our contact. They inform us who our new contact is,...
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Anonymous User
QA Engineer at a tech company
Customer Service: They provide very good customer service. Technical Support: Excellent, since they promptly respond...
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Anonymous User
QA Architect at a media company
I've never had an opportunity to interact directly with technical support. I cannot speak to how helpful or...
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Mihai Grigorescu
Principal Consultant at a tech services company
The technical support has been good, they are responsive.
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Faranak Adinehzadeh
Software Test Engineer at a tech services company
My experience with technical support was that they were kind and friendly, but when I spoke with them regarding the...
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Anonymous User
Software QA Test Engineer at a tech services company
It is a growing community. There are documents available but I would say that the community is pretty small as...
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Anonymous User
Senior Search Engineer at a financial services firm
They are pretty good. They did address my problem. I am satisfied with their support.
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Dheeraj-Sharma
Senior Quality Specialist at a hospitality company
Customer service is great. I encountered a couple of issues during the initial setup, but customer care resolved them...
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Tejas Manjanna
Quality Automation Specialist at a tech vendor
My experience with customer support was very positive. When I needed guidance, the documentation and community forums...
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Anonymous User
Software QA Engineer at a tech vendor
Customer Service: Customer service is 8/10. Katalon Studio customer service is good and fast. They rapidly answer...
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Elavasanthan K
Test Engineer at a computer software company
I have not faced any issues with customer support for Katalon Studio, but my friends have reached out to them, and...
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Anonymous User
It Manager, QA Manager at a comms service provider
Katalon Studio could improve its support. Their response time is slow when we have premium support which includes...
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Tinnaphan Wibullanon
Professional Services Manager at a non-profit
I've never been in touch with technical support in the past. Therefore, I can't speak to how easy it is to get in...
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Gouri Sankar Pingali
Team Leader at a tech vendor
We have found the technical support for this product to be very good, and knowledgeable.
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G. K Duraimurugan
Software Development Engineer in Test at a retailer
I have interacted with the customer support team of Katalon Studio only once, and the support was very helpful and...
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Review 1 of 30

Aws V
IT Team Leader -Automation Manager at a government
The customer service and support are quite well. They're reachable, and they provide proper guidance.
Read full review of Ranorex Studio »
Anonymous User
Test Engineer at a newspaper
It's at a high level, as we always get a clear and fast answer. There’s also a lot of activity on the Ranorex forum.
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Anonymous User
Developer/Test Automation Engineer at a insurance company
Customer Service: Ranorex’s customer service is outstanding. Technical Support: When something is out, I immediately...
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Anonymous User
Communications Infrastructure, QA Leader at a manufacturing company
We have been in contact with technical support and they are responsive. It is fair to say that they have resolved our...
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Anonymous User
QA Analyst at a computer software company
Ranorex support team is really supportive and resolve issues as soon as possible.
Read full review of Ranorex Studio »
Anonymous User
Principal Engineer at a manufacturing company
The solution's technical support team could be responsive.
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Anonymous User
Test Automation Engineer at a computer software company
Customer Service: I would rate it positively since their feedback comes a very short time after the requested help,...
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Anonymous User
Systems Architect
The support for Ranorex is very good and fast. User requests are answered quickly.
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Anonymous User
Senior QA at a tech services company
We contacted customer service only for license-related queries. It was good.
Read full review of Ranorex Studio »
Marvin Reekie
Quality Assurance Analyst at a legal firm
Technical support is basically email support. I don't really have to call in. When I do have a major issue, and I've...
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Anonymous User
Automation Engineer
Other then not being able to track down the issue above that was plaguing us for quite some time, the Ranorex...
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Anonymous User
Professional QA Engineer at a computer software company
Customer Service: Ranorex are very polite to their customers. Technical Support: Their support is always there for...
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Anonymous User
Director
One of the best tool support teams that I received from any vendor. At the time, there were only few people...
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Anonymous User
Automation Tester at a tech services company
Technical support is very good, I would give them ten out of ten.
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Anonymous User
QA Lead at a media company
Customer Service: Ranorex customer service has been prompt the couple of times I have contacted them. There was one...
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Anonymous User
Associate Software Developer at a tech services company
Customer Service: 8/10. Technical Support: Ranorex has provided on-line training for my company, particularly for...
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Anonymous User
Senior Consultant at a computer software company
I have not needed to contact support because issues are solved by an internal reporting manager. He seeks support for...
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Satheeshkumar Nagaraj
PLM Consultant at a tech services company
I have not contacted the support from Ranorex Studio because we have not had any issues.
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Anonymous User
QA/Automation Specialist at a comms service provider
Customer Service: 8/10 Technical Support: 8/10
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Anonymous User
Software Test Engineer at a manufacturing company
In the rare cases where we have had to contact the technical support, the reply via email came relatively quickly.
Read full review of Ranorex Studio »
Anonymous User
Test Expert/Manager at a financial services firm
Working with customer support is very easy. They have a chat channel which you can talk to. They also have FQA so...
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Thangavel Sundaram
Test Manager/ QA Consultant at a tech services company
Customer Service: 7 out of 10 Technical Support: 8 out of 10
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Anonymous User
Software Developer/Tester at a computer software company
Customer Service: It's above average. Technical Support: It's above average.
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Anonymous User
Director Of Quality Assurance at a computer software company
We don't use Ranorex support often, but I'd say it's an eight out of 10. Part of the challenge is that they are over...
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Anonymous User
Automation Software Engineer, CI/CD Implementation at a tech vendor
The support is pretty good, they have been able to work out some bugs with their licensing and they seems to be...
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Anonymous User
Software Test Engineer at a financial services firm
Customer Service: 9/10 Technical Support: 9/10
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FrancisPasini
Quality Control Analyst at a tech services company
I didn't have very many issues. The two or three that we did have, we received a reply within twenty-four hours. That...
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Anonymous User
Application Support Engineer at a financial services firm
Customer Service: Excellent – very quick and detailed responses. Technical Support: Excellent – very quick and...
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Anonymous User
Associate Lead Consultant in Quality Assurance and Testing (QAT) at a tech vendor
High – it was pretty easy to get help on things we were stuck on, especially in the early stages of product discovery.
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Anonymous User
Software Engineer at a tech services company
Customer Service: It's very good as I have interacted a lot with a number of people (especially Bassem and Bernhard)...
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Review 1 of 30

Technical Support

No Data Available

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