Compare Katalon Studio vs Ranorex

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Popular Solutions

Katalon Studio

14 reviews

Katalon Test Ops

2 reviews

Ranorex Studio

0 reviews

Top Industries

Financial Services Firm

14%

Manufacturing Company

11%

Computer Software Company

10%

Healthcare Company

Manufacturing Company

14%

Outsourcing Company

10%

Computer Software Company

10%

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Ramanagowda Hullur
Senior Automation Engineer at Stryker
My main use case for Katalon Studio is to automate desktop applications, which was a primary requirement for us, and...
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Glyza Gildore
Query manager at Cloversense
We are using Katalon Test Ops for script creation and execution.
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Review 1 of 2

No Data Available

Customer Service

Anuj-Kataria
QA Manager at Next Solutions
The solution's technical support is very good. I rate the technical support a nine out of ten.
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Anuradha.Kapoor Kapoor
Head - Quality Control at Net Solutions
The customer service and support is not great. But it is also not good. For example, I requested a 9.0 demo a week...
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Ashu Singh
Senior quality analyst at Lalli
I haven't interacted with the product's technical support team.
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Mudasir Shafi
Testing Lead at Enstoa
When you have a license, the technical support is really good. However, the free version doesn't offer as much as it...
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Edwar Enrique Vilchez Serrano
IT Projects Director at a tech consulting company
I do not use customer support because I use Katalon Studio free version.
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Haroon Basha
Lead Automation Engineer at a computer software company
I have not had any interactions with Katalon Studio's customer support because I have stated many times that this is...
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Khurram Jamil Khan
Head of SQA, Project Manager at Vroozi
We've contacted technical support in the past. The support is basically a site where you can record your issues. The...
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Anonymous User
Software QA Test Engineer at a tech services company
It is a growing community. There are documents available but I would say that the community is pretty small as...
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Mohd Junaid Vanoo
Manager at Bureau veritas
The technical support team is helpful. They can answer queries quickly.
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PankajChhabra
Portfolio Manager at a tech services company
The support we have received has been good.
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Anonymous User
Test Lead at a financial services firm
We did have a couple of questions for technical support but we did not have direct interaction with them. Instead, we...
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Gouri Sankar Pingali
Team Leader at a tech vendor
We have found the technical support for this product to be very good, and knowledgeable.
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Anonymous User
Senior Search Engineer at a financial services firm
They are pretty good. They did address my problem. I am satisfied with their support.
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Tejas Manjanna
Quality Automation Specialist at SymphonyAI
My experience with customer support was very positive. When I needed guidance, the documentation and community forums...
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Tinnaphan Wibullanon
Professional Services Manager at a non-profit
I've never been in touch with technical support in the past. Therefore, I can't speak to how easy it is to get in...
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Anonymous User
Senior Quality Assurance Analyst at a educational organization
I personally never dealt with technical support. We had a team member in DevOps that would sometimes touch base with...
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Mihai Grigorescu
Principal Consultant at Inspired Testing
The technical support has been good, they are responsive.
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Argiris Petromelidis
Director of Products at Computer Team SA
We have only used the documentation and community support for this solution and both are good.
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Masroor Sadiq
QA Engineer at AKSA-SDS Inc.
I have not contacted their support team.
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Anonymous User
It Manager, QA Manager at a comms service provider
Katalon Studio could improve its support. Their response time is slow when we have premium support which includes...
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Narayana Chaitanya Voleti
QA at Southern Glazer's Wine and Spirits, LLC
Documentation is good. Their website information is probably around eight out of ten. However, we have not gone far...
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Oussama Ben Taher
Studiant at Edifixio
Technical support isn't very good. I've had problems where I couldn't find answers within the community. I've never...
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Anonymous User
QA Architect at a media company
I've never had an opportunity to interact directly with technical support. I cannot speak to how helpful or...
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Vijay Singh Bhadouriya
Business Analyst at a consultancy
Technical support for this solution is ok, but it could be improve.
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Amalina Omar
Customer Service Officer at TDCX
I didn't reach out to the support team.
Read full review of Katalon Test Ops »
Anonymous User
QA Engineer at a tech company
Customer Service: They provide very good customer service. Technical Support: Excellent, since they promptly respond...
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Anonymous User
Senior Test Engineer at a tech services company
Technical support for this solution is mainly through forums, and the forums are quite good.
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Faranak Adinehzadeh
Software Test Engineer at a tech services company
My experience with technical support was that they were kind and friendly, but when I spoke with them regarding the...
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Ihthisham Ifthik
Senior Software Qulity Assurance Engineer at a energy/utilities company
My experience with customer support for Katalon Studio has been mainly using the online support system because...
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Gly Gildore
IT QA Manager at a tech services company
Our company has a success plan that gives us direct access to their technical support and customer success manager....
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Review 1 of 30

Aws V
IT Team Leader -Automation Manager at Citco
The customer service and support are quite well. They're reachable, and they provide proper guidance.
Read full review of Ranorex Studio »
Thomas Bradley
Software Engineer at BAE Systems
Support was able to help us well during the initial setup.
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Anonymous User
SW Engineer at Descartes Systems Group
Ranorex support is speedy, reliable and very friendly.
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Satheeshkumar Nagaraj
PLM Consultant at Thinkinnov Solution Technologies Private Limited
I have not contacted the support from Ranorex Studio because we have not had any issues.
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Anonymous User
Application Development Senior Analyst at a tech services company
I've never had a chance to interact with the service provider.
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Anonymous User
Software Test Engineer at a manufacturing company
In the rare cases where we have had to contact the technical support, the reply via email came relatively quickly.
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Anonymous User
Director Of Quality Assurance at a computer software company
We don't use Ranorex support often, but I'd say it's an eight out of 10. Part of the challenge is that they are over...
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Anonymous User
Professional QA Engineer at a computer software company
Customer Service: Ranorex are very polite to their customers. Technical Support: Their support is always there for...
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Thangavel Sundaram
Test Manager/ QA Consultant at Aspire Systems
Customer Service: 7 out of 10 Technical Support: 8 out of 10
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Anonymous User
Automation Tester at a tech services company
Technical support is very good, I would give them ten out of ten.
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Anonymous User
Associate Software Developer at a tech services company
Customer Service: 8/10. Technical Support: Ranorex has provided on-line training for my company, particularly for...
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Anonymous User
Technical Intern at a tech vendor
I did not get to interact with the customer service.
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Anonymous User
Automation Engineer
Other then not being able to track down the issue above that was plaguing us for quite some time, the Ranorex...
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Anonymous User
Test Engineer at a newspaper
It's at a high level, as we always get a clear and fast answer. There’s also a lot of activity on the Ranorex forum.
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Anonymous User
Senior Consultant at a computer software company
I have not needed to contact support because issues are solved by an internal reporting manager. He seeks support for...
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Anonymous User
Software QA Engineer at a tech services company
I haven't had to use technical support yet.
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Anonymous User
Associate Lead Consultant in Quality Assurance and Testing (QAT) at a tech vendor
High – it was pretty easy to get help on things we were stuck on, especially in the early stages of product discovery.
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Anonymous User
Application Support Engineer at a financial services firm
Customer Service: Excellent – very quick and detailed responses. Technical Support: Excellent – very quick and...
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Anonymous User
Software Developer/Tester at a computer software company
Customer Service: It's above average. Technical Support: It's above average.
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Anonymous User
QA Analyst at a computer software company
Ranorex support team is really supportive and resolve issues as soon as possible.
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Anonymous User
Developer/Test Automation Engineer at a insurance company
Customer Service: Ranorex’s customer service is outstanding. Technical Support: When something is out, I immediately...
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Anonymous User
ADS Enginner at a consultancy
Customer Service: 9/10. Technical Support: 9/10.
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Anonymous User
Automation Software Engineer, CI/CD Implementation at a tech vendor
The support is pretty good, they have been able to work out some bugs with their licensing and they seems to be...
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Anonymous User
QA Test Manager at Konica Minolta Business Solutions Europe GmbH
Communication with the Ranorex support was very effective and straightforward in early phase of incorporating Ranorex...
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Anonymous User
Director at IGATE
One of the best tool support teams that I received from any vendor. At the time, there were only few people...
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Anonymous User
Associate Manager at a transportation company
I'm not sure who the support team is, and they've never contacted us. We have 15, 20, or more licenses from them, and...
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Anonymous User
Principal Engineer at a manufacturing company
The solution's technical support team could be responsive.
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Anonymous User
Software Test Engineer at a tech company
It's good - 8/10.
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Anonymous User
Senior QA at a tech services company
We contacted customer service only for license-related queries. It was good.
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Anonymous User
Software Test Engineer at a financial services firm
Customer Service: 9/10 Technical Support: 9/10
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Review 1 of 30

Technical Support

No Data Available

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