Compare Katalon Studio vs Ranorex

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Popular Solutions

Katalon Studio

15 reviews

Katalon Test Ops

2 reviews

Ranorex Studio

0 reviews

Top Industries

Financial Services Firm

15%

Computer Software Company

12%

Manufacturing Company

10%

Healthcare Company

Manufacturing Company

13%

Computer Software Company

10%

Financial Services Firm

Outsourcing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Ramanagowda Hullur
Senior Automation Engineer at Stryker
My main use case for Katalon Studio is to automate desktop applications, which was a primary requirement for us, and...
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Glyza Gildore
Query manager at Cloversense
We are using Katalon Test Ops for script creation and execution.
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Review 1 of 2

No Data Available

Customer Service

Keerthi Prasannakumar
Software Test Engineer at a tech services company
I have not had direct contact with Katalon Studio's customer support because everything provided on their website is...
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Kumar Mohit
System Engineer at Tata Consultancy Services private Limited
I have encountered support team responses only when necessary.
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Appu Ashok
Senior Consultant at Yethi Consulting
Katalon's support is not very strong unless you opt for the enterprise version. Generally, companies like Katalon do...
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Mudasir Shafi
Testing Lead at Enstoa
When you have a license, the technical support is really good. However, the free version doesn't offer as much as it...
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Haroon Basha
Lead Automation Engineer at a computer software company
I have not had any interactions with Katalon Studio's customer support because I have stated many times that this is...
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ManishSingh
Quality Manager at Net Solutions
I have contacted the product’s technical support team regarding CI/CD queries twice or thrice. Their services are good.
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Anuradha.Kapoor Kapoor
Head - Quality Control at Net Solutions
The customer service and support is not great. But it is also not good. For example, I requested a 9.0 demo a week...
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Anuj-Kataria
QA Manager at Next Solutions
The solution's technical support is very good. I rate the technical support a nine out of ten.
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Edwar Enrique Vilchez Serrano
IT Projects Director at a tech consulting company
I do not use customer support because I use Katalon Studio free version.
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Khurram Jamil Khan
Head of SQA, Project Manager at Vroozi
We've contacted technical support in the past. The support is basically a site where you can record your issues. The...
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Mihai Grigorescu
Principal Consultant at Inspired Testing
The technical support has been good, they are responsive.
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Ihthisham Ifthik
Senior Software Qulity Assurance Engineer at a energy/utilities company
My experience with customer support for Katalon Studio has been mainly using the online support system because...
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Gouri Sankar Pingali
Team Leader at a tech vendor
We have found the technical support for this product to be very good, and knowledgeable.
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Anonymous User
Senior Search Engineer at a financial services firm
They are pretty good. They did address my problem. I am satisfied with their support.
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Mohd Junaid Vanoo
Manager at Bureau veritas
The technical support team is helpful. They can answer queries quickly.
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Anonymous User
Senior Test Engineer at a tech services company
Technical support for this solution is mainly through forums, and the forums are quite good.
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Anonymous User
Technical Project Lead, Agile Coach, IT Educator at Asia Pacific College
I haven't contacted their technical support because everything is okay.
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Muhammad-Sheikh
Consultant at Unifonic
I haven't used the support for a while but they were good. The community is also very helpful.
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Anonymous User
Software QA Engineer at a tech vendor
Customer Service: Customer service is 8/10. Katalon Studio customer service is good and fast. They rapidly answer...
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Tinnaphan Wibullanon
Professional Services Manager at a non-profit
I've never been in touch with technical support in the past. Therefore, I can't speak to how easy it is to get in...
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Gly Gildore
IT QA Manager at a tech services company
Our company has a success plan that gives us direct access to their technical support and customer success manager....
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Anonymous User
Senior Quality Assurance Analyst at a educational organization
I personally never dealt with technical support. We had a team member in DevOps that would sometimes touch base with...
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Anonymous User
Software QA Test Engineer at a tech services company
It is a growing community. There are documents available but I would say that the community is pretty small as...
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Oussama Ben Taher
Studiant at Edifixio
Technical support isn't very good. I've had problems where I couldn't find answers within the community. I've never...
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Glyza Gildore
Query manager at Cloversense
Katalon Test Ops reaches out to us, although they keep changing our contact. They inform us who our new contact is,...
Read full review of Katalon Test Ops »
Narayana Chaitanya Voleti
QA at Southern Glazer's Wine and Spirits, LLC
Documentation is good. Their website information is probably around eight out of ten. However, we have not gone far...
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Anonymous User
Test Lead at a financial services firm
We did have a couple of questions for technical support but we did not have direct interaction with them. Instead, we...
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Anonymous User
Programmer Analyst at a computer software company
My opinion of the technical support is that it is average. I am satisfied with it.
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Argiris Petromelidis
Director of Products at Computer Team SA
We have only used the documentation and community support for this solution and both are good.
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Anonymous User
QA Architect at a media company
I've never had an opportunity to interact directly with technical support. I cannot speak to how helpful or...
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Review 1 of 30

Thomas Bradley
Software Engineer at BAE Systems
Support was able to help us well during the initial setup.
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Aws V
IT Team Leader -Automation Manager at Citco
The customer service and support are quite well. They're reachable, and they provide proper guidance.
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Anonymous User
Automation Engineer
Other then not being able to track down the issue above that was plaguing us for quite some time, the Ranorex...
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Anonymous User
ADS Enginner at a consultancy
Customer Service: 9/10. Technical Support: 9/10.
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Anonymous User
Product QA Architect at a tech services company
I’ve always found their support second to none. Responses to my questions were answered promptly and their technical...
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Anonymous User
Software Test Engineer at a manufacturing company
In the rare cases where we have had to contact the technical support, the reply via email came relatively quickly.
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Anonymous User
Automation Software Engineer, CI/CD Implementation at a tech vendor
The support is pretty good, they have been able to work out some bugs with their licensing and they seems to be...
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Anonymous User
Automation Tester at a tech services company
Technical support is very good, I would give them ten out of ten.
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Anonymous User
QA Analyst at a computer software company
Ranorex support team is really supportive and resolve issues as soon as possible.
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Anonymous User
Application Development Senior Analyst at a tech services company
I've never had a chance to interact with the service provider.
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Anonymous User
Director at IGATE
One of the best tool support teams that I received from any vendor. At the time, there were only few people...
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Anonymous User
Professional QA Engineer at a computer software company
Customer Service: Ranorex are very polite to their customers. Technical Support: Their support is always there for...
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FrancisPasini
Quality Control Analyst at SIA
The technical support can improve. When I contacted them they took a long time to answer questions. I rate the...
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Anonymous User
Systems Architect
The support for Ranorex is very good and fast. User requests are answered quickly.
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Anonymous User
Associate Lead Consultant in Quality Assurance and Testing (QAT) at a tech vendor
High – it was pretty easy to get help on things we were stuck on, especially in the early stages of product discovery.
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Anonymous User
Senior Consultant at a computer software company
I have not needed to contact support because issues are solved by an internal reporting manager. He seeks support for...
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Anonymous User
Technical Intern at a tech vendor
I did not get to interact with the customer service.
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Anonymous User
QA Lead at a media company
Customer Service: Ranorex customer service has been prompt the couple of times I have contacted them. There was one...
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Anonymous User
Associate Manager at a transportation company
I'm not sure who the support team is, and they've never contacted us. We have 15, 20, or more licenses from them, and...
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Satheeshkumar Nagaraj
PLM Consultant at Thinkinnov Solution Technologies Private Limited
I have not contacted the support from Ranorex Studio because we have not had any issues.
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Anonymous User
Test Expert/Manager at a financial services firm
Working with customer support is very easy. They have a chat channel which you can talk to. They also have FQA so...
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Anonymous User
Associate Software Developer at a tech services company
Customer Service: 8/10. Technical Support: Ranorex has provided on-line training for my company, particularly for...
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FrancisPasini
Quality Control Analyst at SIA
I didn't have very many issues. The two or three that we did have, we received a reply within twenty-four hours. That...
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Anonymous User
Software Engineer at a tech services company
Customer Service: It's very good as I have interacted a lot with a number of people (especially Bassem and Bernhard)...
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Marvin Reekie
Quality Assurance Analyst at a legal firm
Technical support is basically email support. I don't really have to call in. When I do have a major issue, and I've...
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Anonymous User
Software QA Engineer at a tech services company
I haven't had to use technical support yet.
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Anonymous User
Software Test Engineer at a tech company
It's good - 8/10.
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Anonymous User
QA Test Manager at Konica Minolta Business Solutions Europe GmbH
Communication with the Ranorex support was very effective and straightforward in early phase of incorporating Ranorex...
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Anonymous User
Test Engineer at a newspaper
It's at a high level, as we always get a clear and fast answer. There’s also a lot of activity on the Ranorex forum.
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Anonymous User
Director Of Quality Assurance at a computer software company
We don't use Ranorex support often, but I'd say it's an eight out of 10. Part of the challenge is that they are over...
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Review 1 of 30

Technical Support

No Data Available

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