Compare Katalon Studio vs Ranorex

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Popular Solutions

Katalon Studio

16 reviews

Katalon Test Ops

2 reviews

Ranorex Studio

0 reviews

Top Industries

Computer Software Company

14%

Financial Services Firm

12%

Manufacturing Company

10%

Healthcare Company

Manufacturing Company

14%

Computer Software Company

10%

Financial Services Firm

Outsourcing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Ramanagowda Hullur
Senior Automation Engineer at Stryker
My main use case for Katalon Studio is to automate desktop applications, which was a primary requirement for us, and...
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Glyza Gildore
Query manager at Cloversense
We are using Katalon Test Ops for script creation and execution.
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Review 1 of 2

No Data Available

Customer Service

Kumar Mohit
System Engineer at Tata Consultancy Services private Limited
I have encountered support team responses only when necessary.
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Edwar Enrique Vilchez Serrano
IT Projects Director at a tech consulting company
I do not use customer support because I use Katalon Studio free version.
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ManishSingh
Quality Manager at Net Solutions
I have contacted the product’s technical support team regarding CI/CD queries twice or thrice. Their services are good.
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Appu Ashok
Senior Consultant at Yethi Consulting
Katalon's support is not very strong unless you opt for the enterprise version. Generally, companies like Katalon do...
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Shibu Raghav
Senior Manager, Test Automation Architect at IHiS
The tool's tech support needs to improve. Most of the issues that we have raised, they consider as feature...
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Keerthi Prasannakumar
Software Test Engineer at a tech services company
I have not had direct contact with Katalon Studio's customer support because everything provided on their website is...
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Mudasir Shafi
Testing Lead at Enstoa
When you have a license, the technical support is really good. However, the free version doesn't offer as much as it...
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Ashu Singh
Senior quality analyst at Lalli
I haven't interacted with the product's technical support team.
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Anonymous User
Software QA Engineer at a tech vendor
Customer Service: Customer service is 8/10. Katalon Studio customer service is good and fast. They rapidly answer...
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Mihai Grigorescu
Principal Consultant at Inspired Testing
The technical support has been good, they are responsive.
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Anonymous User
QA Engineer at a tech company
Customer Service: They provide very good customer service. Technical Support: Excellent, since they promptly respond...
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Tejas Manjanna
Quality Automation Specialist at SymphonyAI
My experience with customer support was very positive. When I needed guidance, the documentation and community forums...
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Muhammad-Sheikh
Consultant at Unifonic
I haven't used the support for a while but they were good. The community is also very helpful.
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Tinnaphan Wibullanon
Professional Services Manager at a non-profit
I've never been in touch with technical support in the past. Therefore, I can't speak to how easy it is to get in...
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Glyza Gildore
Query manager at Cloversense
Katalon Test Ops reaches out to us, although they keep changing our contact. They inform us who our new contact is,...
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Anonymous User
Technical Project Lead, Agile Coach, IT Educator at Asia Pacific College
I haven't contacted their technical support because everything is okay.
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G. K Duraimurugan
Software Development Engineer in Test at a retailer
I have interacted with the customer support team of Katalon Studio only once, and the support was very helpful and...
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Amalina Omar
Customer Service Officer at TDCX
I didn't reach out to the support team.
Read full review of Katalon Test Ops »
Vijay Singh Bhadouriya
Business Analyst at a consultancy
Technical support for this solution is ok, but it could be improve.
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Anonymous User
Senior Quality Assurance Analyst at a educational organization
I personally never dealt with technical support. We had a team member in DevOps that would sometimes touch base with...
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Anonymous User
Senior Test Engineer at a tech services company
Technical support for this solution is mainly through forums, and the forums are quite good.
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MohibSDET
Senior Test Automation Consultant at PROSSE
The technical support is fine. I rate the technical support a six to seven out of ten.
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Elavasanthan K
Test Engineer at Hurix Systems Private Limited
I have not faced any issues with customer support for Katalon Studio, but my friends have reached out to them, and...
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Argiris Petromelidis
Director of Products at Computer Team SA
We have only used the documentation and community support for this solution and both are good.
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Narayana Chaitanya Voleti
QA at Southern Glazer's Wine and Spirits, LLC
Documentation is good. Their website information is probably around eight out of ten. However, we have not gone far...
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Anonymous User
Programmer Analyst at a computer software company
My opinion of the technical support is that it is average. I am satisfied with it.
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Gouri Sankar Pingali
Team Leader at a tech vendor
We have found the technical support for this product to be very good, and knowledgeable.
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Anonymous User
Software QA Test Engineer at a tech services company
It is a growing community. There are documents available but I would say that the community is pretty small as...
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Ihthisham Ifthik
Senior Software Qulity Assurance Engineer at a energy/utilities company
My experience with customer support for Katalon Studio has been mainly using the online support system because...
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Anonymous User
It Manager, QA Manager at a comms service provider
Katalon Studio could improve its support. Their response time is slow when we have premium support which includes...
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Review 1 of 30

Thomas Bradley
Software Engineer at BAE Systems
Support was able to help us well during the initial setup.
Read full review of Ranorex Studio »
Anonymous User
Director Of Quality Assurance at a computer software company
We don't use Ranorex support often, but I'd say it's an eight out of 10. Part of the challenge is that they are over...
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Anonymous User
Software Engineer at a tech services company
Customer Service: It's very good as I have interacted a lot with a number of people (especially Bassem and Bernhard)...
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Thangavel Sundaram
Test Manager/ QA Consultant at Aspire Systems
Customer Service: 7 out of 10 Technical Support: 8 out of 10
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Anonymous User
QA/Automation Specialist at a comms service provider
Customer Service: 8/10 Technical Support: 8/10
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Anonymous User
QA Test Manager at Konica Minolta Business Solutions Europe GmbH
Communication with the Ranorex support was very effective and straightforward in early phase of incorporating Ranorex...
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Satheeshkumar Nagaraj
PLM Consultant at Thinkinnov Solution Technologies Private Limited
I have not contacted the support from Ranorex Studio because we have not had any issues.
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Anonymous User
Communications Infrastructure, QA Leader at a manufacturing company
We have been in contact with technical support and they are responsive. It is fair to say that they have resolved our...
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Anonymous User
Test Engineer at a newspaper
It's at a high level, as we always get a clear and fast answer. There’s also a lot of activity on the Ranorex forum.
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Anonymous User
QA Lead at a media company
Customer Service: Ranorex customer service has been prompt the couple of times I have contacted them. There was one...
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Anonymous User
Automation Tester at a tech services company
Technical support is very good, I would give them ten out of ten.
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Anonymous User
Systems Architect
The support for Ranorex is very good and fast. User requests are answered quickly.
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Anonymous User
Associate Lead Consultant in Quality Assurance and Testing (QAT) at a tech vendor
High – it was pretty easy to get help on things we were stuck on, especially in the early stages of product discovery.
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Anonymous User
Technical Intern at a tech vendor
I did not get to interact with the customer service.
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Anonymous User
Senior Consultant at a computer software company
I have not needed to contact support because issues are solved by an internal reporting manager. He seeks support for...
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Anonymous User
SW Engineer at Descartes Systems Group
Ranorex support is speedy, reliable and very friendly.
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Anonymous User
Director at IGATE
One of the best tool support teams that I received from any vendor. At the time, there were only few people...
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Anonymous User
QA Analyst at a computer software company
Ranorex support team is really supportive and resolve issues as soon as possible.
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Anonymous User
Associate Manager at a transportation company
I'm not sure who the support team is, and they've never contacted us. We have 15, 20, or more licenses from them, and...
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Anonymous User
Automation Software Engineer, CI/CD Implementation at a tech vendor
The support is pretty good, they have been able to work out some bugs with their licensing and they seems to be...
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Anonymous User
ADS Enginner at a consultancy
Customer Service: 9/10. Technical Support: 9/10.
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Anonymous User
Professional QA Engineer at a computer software company
Customer Service: Ranorex are very polite to their customers. Technical Support: Their support is always there for...
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FrancisPasini
Quality Control Analyst at SIA
The technical support can improve. When I contacted them they took a long time to answer questions. I rate the...
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Anonymous User
Software Test Engineer at a financial services firm
Customer Service: 9/10 Technical Support: 9/10
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FrancisPasini
Quality Control Analyst at SIA
I didn't have very many issues. The two or three that we did have, we received a reply within twenty-four hours. That...
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Anonymous User
Test Expert/Manager at a financial services firm
Working with customer support is very easy. They have a chat channel which you can talk to. They also have FQA so...
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Marvin Reekie
Quality Assurance Analyst at a legal firm
Technical support is basically email support. I don't really have to call in. When I do have a major issue, and I've...
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Anonymous User
Software Developer/Tester at a computer software company
Customer Service: It's above average. Technical Support: It's above average.
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Anonymous User
Principal Engineer at a manufacturing company
The solution's technical support team could be responsive.
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Anonymous User
Test Automation Engineer at a computer software company
Customer Service: I would rate it positively since their feedback comes a very short time after the requested help,...
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Review 1 of 30

Technical Support

No Data Available

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