Compare LevelBlue vs Portnox Security

LevelBlue

Based on 177 reviews.

Portnox Security

Based on 29 reviews.

Sample Customers

SecureTrust Network Access Control

Magnolia Hotels

Portnox

Data Realty, Royal London, Wales Millennium Centre, McLaren Construction Group, EL AL Israeli Airlines,

Popular Solutions

USM Anywhere

2 reviews

Cybereason Endpoint Detection & Response

3 reviews

Alert Logic MDR

1 reviews

Portnox

12 reviews

Top Industries

Comms Service Provider

10%

Performing Arts

10%

Financial Services Firm

Manufacturing Company

16%

Financial Services Firm

13%

Healthcare Company

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Ivan Burke
Head of Research Development and Innovation at CSIR
My main use case for Cybereason Endpoint Detection & Response is mostly for incident response.
Read full review of Cybereason Endpoint Detection & Response »
Peter Nowak
Business Development Manager for Cybereason at Bechtle
I use Cybereason XDR for customers who don't have a SOC or managed SOC yet and want to be protected on more than...
Read full review of Cybereason XDR »
Peter Nowak
Business Development Manager for Cybereason at Bechtle
I am part of a reseller with two roles. We are a Managed Service Provider ourselves, and in a way, we compete with...
Read full review of Cybereason Managed Detection & Response »
Peter Nowak
Business Development Manager for Cybereason at Bechtle
My use case involves providing endpoint security. When I introduce the EDR system, in many cases, it replaces the...
Read full review of Cybereason Next-Generation Antivirus »
Kris Nawani
Co-Founder/Director at Bangkok MSP Company Limited
USM Anywhere is used for threat detection and investigation. It provides a solution with built-in threat intelligence...
Read full review of USM Anywhere »

Review 1 of 5

Maurice Mwaura
Product Manager at Applied Principles Limited
Portnox is used purely for Network Access Control, focusing on compliance, device compliance, and risk profiling...
Read full review of Portnox »

Review 1 of 1

Customer Service

Marcelo Raza
Cyber Security Architect at Oakmount
The solution's technical support is provided to us from Chicago by an analyst who also provides support to many in...
Read full review of Trustwave DbProtect »
Anonymous User
Site Reliability Engineer at a retailer
Technical support has been amazing. They are very supportive and helpful. We are quite satisfied with the level of...
Read full review of Alert Logic MDR »
Francis Silva
Coordinator de Servicios Â at MAINT
We don't deal with the support team for AT&T AlienVault USM, in terms of big issues, but in terms of them answering a...
Read full review of USM Anywhere »
Oluwatoyese Agoro
Information Security Engineer at Infoprive
The customer service and support respond fast and we jump on sessions fast, unlike some other vendors that can be...
Read full review of USM Anywhere »
Ibrahim Karam
Pre-Sales Consultant | Palo Alto Networks. at StarLink - Trusted Security Advisor
Technical support could be better. We’d like to see them be more helpful and responsive in the future.
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
IT Security and Risk Analyst at a transportation company
Cybereason's customer support could be better. For example, their definition of urgency is based on the severity of...
Read full review of Cybereason XDR »
Johnson Bresnick
Director of Learning and Development at ACA - Ateliers de conversation anglaise
Cybereason support has been great.
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Security Consultant at a tech consulting company
Excellent! Every time I have had an issue, the customer and technical support has been outstanding. The support desk...
Read full review of USM Anywhere »
Anonymous User
Information Security Officer at a healthcare company
High (seldom used).
Read full review of USM Anywhere »
Anonymous User
IT Security Administrator at a local government
They're very good.
Read full review of USM Anywhere »
Anonymous User
Security Program Manager at a tech company
Had good technical support, as far I could remember.
Read full review of Trustwave App Scanner [EOL] »
Anonymous User
Security Analyst at a tech services company
Customer Service: I would rate customer service as a nine out of 10. Technical Support: I would rate technical...
Read full review of USM Anywhere »
Patrick Essien
Consultant Member at a financial services firm
I would give technical support a rating of 3/5.
Read full review of Trustwave DbProtect »
Jayasiri Amarasena
Director Technical Services at Eguardian lanka
The technical support is really good. The only problem that we do face is the time difference. Say we are...
Read full review of LevelBlue »
Anonymous User
Security Delivery Analyst at a consultancy
For technical support, I would rate it eight or nine out of ten. Nine is great actually since we have people...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
admin at KIL A&T
It has very good customer service. I have opened about five cases. They were ones which I did not have time to search...
Read full review of USM Anywhere »
Anonymous User
Delivery Manager at a tech services company
Customer Service: Customer service is available 8 to 5 EDT. In emergency cases, it is difficult to reach them....
Read full review of USM Anywhere »
Anonymous User
IT User
Customer Service: Seven out of 10. Technical Support: Seven out of 10. First level of support is hit and miss, but...
Read full review of USM Anywhere »
Farooq Akbar
Cloud & Systems Admin at Service Management Group, Inc.
Support is not so good, honestly. The response time could be faster.
Read full review of Trustwave Secure Email Gateway »
Anonymous User
Security Architecture and Operations Lead at a university
Customer Service: Customer service is excellent! Always very responsive. Technical Support: Technical support is...
Read full review of USM Anywhere »
Anonymous User
Principal DevOps Engineer at a tech vendor
Technical support has been okay. It hasn't been great. On a scale of one to 10 scale, I'd say maybe a six. It took...
Read full review of USM Anywhere »
Anonymous User
Security Engineer at a tech services company
Customer Service: Seven out of ten. Technical Support: Seven out of ten.
Read full review of USM Anywhere »
Anonymous User
Manager Projects at a tech services company
The technical support team is overall good and co-operative.
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
IT Field Support Manager at a consumer goods company
4/10 - they need to provide faster responses to emails.
Read full review of USM Anywhere »
Anonymous User
Systems Engineer at a university
Customer Service: Customer support is excellent. Support has been good for simple config issues and for alert...
Read full review of USM Anywhere »
Alaina Callahan
Information Technology Manager at Alaina M Callahan Consultant LLC
I have called them up, and their team is very responsive and very thorough.
Read full review of Alert Logic MDR »
Anonymous User
Network and Securirty Engineer at a tech vendor
They quickly respond on what you need, not on what they know.
Read full review of USM Anywhere »
Anonymous User
Senior Network and Security Consultant SI at a tech services company
We had problems with the MySQL database, but the technical support is very helpful. I'd give them a 9/10.
Read full review of USM Anywhere »
Philip Bradley
Senior Security Information Manager at agiito
I've never had the chance to contact technical support. The service call costs money and I would need to get...
Read full review of USM Anywhere »
Anonymous User
Director of Information Technology at a healthcare company
Excellent.
Read full review of USM Anywhere »

Review 1 of 30

reviewer9216065
Sr. Cloud Security Architect at a tech services company
I have contacted Portnox's technical support when integrations were not working, devices failed to authenticate, or...
Read full review of Portnox »
Mohammad Shadid
IT Project Manager at Xpress technologies
I would rate the technical support as a nine. When I reach the technical support, they give solutions that do not...
Read full review of Portnox »
Jim Marx
IT Infrastructure Manager at a tech vendor
I have been in touch with a few people, even directly in the support team, and they have always been excellent. They...
Read full review of Portnox »
Bruno Jose
Assistant System Engineer at Tata Consultancy
From one to ten, I would rate the technical support from Portnox as eight. Recently, we got technical support from...
Read full review of Portnox »
Felix Adikaibe
IT INFRASTRUCTURE AND NETWORK ADMIN at Investment One Finance
I have not reached out to support lately. We have a support vendor that we contact to support it. I have contacted...
Read full review of Portnox »
Edem AGOSSOU
Analyste reporting at TOGOCOM
The technical support can be improved.
Read full review of Portnox »
Afeez Adeyemo
Technical Sales / Presales at Routelink Integrated Systems
I have a colleague in my company who works as a process engineer and contacts Portnox's technical support team for...
Read full review of Portnox »
Scott Kerr
President at TrackerSoft
I've spoken with several members of the support team, and they have been excellent and very attentive. They resolved...
Read full review of Portnox »
NenadMijatovic
Director of Sales at S4E Serbia
We did interact with them. It was direct support. They were very good. They were very fast, dependable, and...
Read full review of Portnox »
NenadMijatovic
Director of Sales at S4E Serbia
We get good support from the technical team. They are responsive.
Read full review of Portnox »
Maurice Mwaura
Product Manager at Applied Principles Limited
When rating the technical support, I have some good friends over there on the support team. They really come in handy...
Read full review of Portnox »
James Olorunosebi
CTO at Joan Cross Infosystems Ltd
The technical support is top-notch and great.
Read full review of Portnox »
ChiefSystemEngineer9
Chief System Engineer at a media company
Our experience with customer support is pretty limited. We haven't contacted them for a long time. But, generally,...
Read full review of Portnox »
Mueen Patel
Systems Analyst at a construction company
I have contacted their technical support a few times. They respond very immediately and provide detailed, amazing...
Read full review of Portnox »
Anonymous User
Network Engineer at a financial services firm
Customer Service: High level and good customer service.Technical Support: They have good tech support, but have room...
Read full review of Portnox »
Kenneth Ndaruga
Network Security Specialist at Equity Bank Limited
The customer service and support are okay. However, we don't have a support license. We've been doing our own support.
Read full review of Portnox »
Uchechukwu Ukazu
Tech Support at a tech services company
Tech support is good.
Read full review of Portnox »
reviewer57439213
Senior Network Engineer at a tech services company
The technical support response time is good, and partners always respond when there are issues. However, in a few...
Read full review of Portnox »
Joke
Security Analyst at a financial services firm
Portnox customer service has been good and quick to respond.
Read full review of Portnox »
KingsleyOzokpo
Information Security Officer at a financial services firm
The support could be improved with better local services. Even though we have access to the Portnox support portal,...
Read full review of Portnox »
Principcon67
Consulting Principal at a transportation company
We have not had to contact technical support for a long time, but when we did, we have had good support from them.
Read full review of Portnox »
Raphael Egbue
Information Technology System Administrator at a energy/utilities company
I contacted their technical support on one occasion, and the response was swift. I would rate their support a nine...
Read full review of Portnox »
Joseph James
Systems & Support Engineer at CWG Plc
Unfortunately, I've never contacted technical support. It's very easy for any IT person to deploy the solution due to...
Read full review of Portnox »
Gopal Mehrotra
IT Network Engineer at a tech vendor
I have contacted the technical support multiple times. I would rate the support seven out of ten.
Read full review of Portnox »
Bojan Lepenik
Vodja projektov sistemskih rešitev at a tech services company
Technical support was very good. They solved basically all my problems. I was quite satisfied with how helpful and...
Read full review of Portnox »
Anonymous User
Product Manager at a tech services company
Technical support is great. I don't have any issues with the technical support of Portnox Clear. I would rate the...
Read full review of Portnox »
reviewer5943182
Network And Security Engineer at a manufacturing company
I rate the technical support of Portnox an eight out of ten.
Read full review of Portnox »

Review 1 of 27

Technical Support

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