Compare LogicMonitor vs SmartBear

LogicMonitor

Based on 52 reviews.

SmartBear

Based on 247 reviews.

Latest Research

Buyer's Guide

AlertSite vs. LogicMonitor

September 2026

AlertSite vs. LogicMonitor

Updated: September 2026

Buyer's Guide

AlertSite vs. LogicMonitor

September 2026

LogicMonitor vs. AlertSite

Updated: September 2026

Overview

Information Not Available

SmartBear Software is a software company which provides tools for software developers, quality assurance engineers and IT professionals. SmartBear Software is the unification of AutomatedQA, Eviware, the original Smart Bear Software and Pragmatic Software. Currently, SmartBear provides code review, automated testing, performance/load testing, API testing, performance profiling and development management tools. These include:

Sample Customers

LogicMonitor

Kayak, Zendesk, Ted Baker, Trulia, Sophos, iVision, TekLinks, Siemens

AlertSite

JetBlue, Payless ShoeSource, Hilton Inc., StubHub, Symantec, Newegg, Sapient, AstraZeneca, Dell, Quest Diagnostics

Popular Solutions

LogicMonitor

25 reviews

Unomaly

1 reviews

SmartBear TestComplete

2 reviews

ReadyAPI

3 reviews

ReadyAPI Test

0 reviews

Top Industries

Manufacturing Company

11%

Outsourcing Company

10%

Construction Company

Financial Services Firm

13%

Construction Company

12%

Outsourcing Company

11%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anshuman Thakur
Site Reliability Engineer at a comms service provider
My main use case with LogicMonitor is monitoring the health of our EC2 instances and applications, such as my...
Read full review of LogicMonitor »
Anonymous User
Consulting Head at a tech services company
The primary use cases for Unomaly involve all kinds of things. It's a rate anomaly, error anomaly, it could be...
Read full review of Unomaly »

Review 1 of 2

RituRaj
SDE 2 at Virtusa
AlertSite is primarily used for applications and website monitoring to ensure uptime and performance availability for...
Read full review of AlertSite »
AKSHAYRATHI
Senior engineer at Nagarro
My main use case for SmartBear API Hub is for API automation. A quick specific example of how I use it for API...
Read full review of SmartBear API Hub »
Manish Indupuri
senior DevOps engineer at a tech services company
SwaggerHub includes multiple tools such as Swagger Editor, Swagger UI, and Swagger Codegen. We use SwaggerHub mainly...
Read full review of SwaggerHub »
Walter Wirch
Technical Expert at Bertelsmann SE & Co.
CucumberStudio is primarily used for designing test scenarios and automating testing. We have implemented it in...
Read full review of CucumberStudio »
PrashanthKumar
Lead QA Engineer at Msys Technologies
My experience with Katalon Studio is that we used Katalon for one of our projects, and then I started leveraging...
Read full review of ReadyAPI »

Review 1 of 5

Customer Service

VinilVijayan
Senior Architect at Marlabs Inc.
The customer support experience with LogicMonitor varied depending on the location. The support was good for US...
Read full review of LogicMonitor »
Sanchit Makkar
Dns architect at a tech consulting company
There have been no issues so far to report to customer support. However, based on what has been heard, the support...
Read full review of LogicMonitor »
Shlok Ganguly
Technical Support Lead at a tech vendor
I personally used LogicMonitor technical support directly, and there were no third parties involved such as partners...
Read full review of LogicMonitor »
Henry-Steinhauer
Systems Engineer at LifePoint Health
Technical support for LogicMonitor was very helpful. On a scale of one to five, with one being the worst and five...
Read full review of LogicMonitor »
Swathi Santhanam
Infrastructure Monitoring Engineer at Infosys
The features and capabilities of LogicMonitor that I liked the most is the assistance. We have handmade assistance...
Read full review of LogicMonitor »
Maxwell Miya
IT Infrastructure Engineer at Ethical Trade SErvices Africa
Customer support is on point and very well trained. I have interacted with their support team and had a good experience.
Read full review of LogicMonitor »
Yashodhan Atre
Account Architect at Aussie Broadband
It's very good. They were there when we required some assistance from LogicMonitor. I personally dealt with those...
Read full review of LogicMonitor »
John Knopick
Observability Engineer at Universal Music Group
Overall, customer support has room for improvement because reaching someone can be difficult at times. We need to be...
Read full review of LogicMonitor »
ImranKhan10
Support Engineer at Salesforce
I would rate the technical support of LogicMonitor as eight.
Read full review of LogicMonitor »
SantoshDevara
Senior Cloud Architect at Wissen infotech
Technical support is obviously good in LogicMonitor.
Read full review of LogicMonitor »
Mayank Animesh
Senior Associate Consultant at a tech vendor
Customer support is good and they respond on time, though they could improve their services further.
Read full review of LogicMonitor »
Vinil Vijayan
Senior Architect at a tech services company
Technical support is very good. They are knowledgeable and helpful.
Read full review of LogicMonitor »
Anshuman Thakur
Site Reliability Engineer at a comms service provider
The customer support is very reliable. I can send emails to them and they will reply within 24 hours. It has been...
Read full review of LogicMonitor »
Suban Sarkar
Senior Consultant at a tech vendor
I am confident that LogicMonitor's customer support is good because our client team has never been dissatisfied with...
Read full review of LogicMonitor »
ManishArora
Vice President at Zix
The support is very good. We are happy with the kind of attention that we get from our customer service manager (CSM).
Read full review of LogicMonitor »
Anonymous User
Systems Engineer at a tech vendor
The technical support has been pretty good. I haven't had to leverage it, but some of the people I work around have...
Read full review of LogicMonitor »
Arthur Tsakissiris
Director at TerreCom Pty Ltd
We've had excellent support, both tech support and account support.
Read full review of LogicMonitor »
Anonymous User
Sr. Compliance Analyst at a computer software company
LogicMonitor customer support is good. I advise getting a demo and working with the customer support because I think...
Read full review of LogicMonitor »
Daniel Gavin
Network Architect at Envision IT
We have only had to engage with technical support on a handful of occasions over the last four years. Thankfully, the...
Read full review of LogicMonitor »
William Guertin
Senior Systems Engineer at Accruent
Their technical support is very good. When we have an issue, they are usually knowledgeable enough to handle it. If...
Read full review of LogicMonitor »
Jason Fant
Solutions Engineer at Black Box Network Services
Their support is fantastic. They're always there to answer your questions and they're very knowledgeable.
Read full review of LogicMonitor »
Anonymous User
Head of IT Operations at a computer software company
The great thing about LogicMonitor is that you have the inbuilt chat within the platform. You're getting through to...
Read full review of LogicMonitor »
AdamGleeson
Pre-Sales Technical Consultant at a tech services company
I've never actually used their technical support, but I know that our guys have, and they've always been able to fix...
Read full review of LogicMonitor »
Subbarao Punnamaraju
IT Operations Manager at a university
We have evolved and have kept on making changes, as per the requirement of the customers and one good thing about...
Read full review of LogicMonitor »
Anonymous User
Senior Operations Engineer at a computer software company
We leverage their tech support quite a bit. They have a chat and a phone feature. For the most part, we leverage...
Read full review of LogicMonitor »
Philip Reeve
Technical Director - Cloud Services at HARBOR SOLUTIONS LIMITED
The technical support is brilliant. You get different types of tech support people at different companies, and...
Read full review of LogicMonitor »
Anonymous User
Cloud Administrator at a tech vendor
The customer support is very good.
Read full review of LogicMonitor »
Anonymous User
Director at a tech services company
Technical support is good.
Read full review of LogicMonitor »
Douglas Hoover
IT Systems Engineer at a manufacturing company
I'd rate the technical support pretty highly. The few times that we have had to put in a ticket for support, they...
Read full review of LogicMonitor »
Max Anderson
Sr. Systems Engineer at a financial services firm
Thankfully, I have not had to open many support tickets because the product mostly just works without issues. For the...
Read full review of LogicMonitor »

Review 1 of 30

DeepikaSharma
Senior Software Engineer at CIMB Bank Berhad
I haven't used technical support or know of anyone who has.
Read full review of ReadyAPI »
PramodChaudharyDarwha
Manager at TCS
Customer support is good for SoapUI. In terms of scalability, it is good. We do not have any relationship with the...
Read full review of SoapUI »
Coralia Popa
Software Architect at Waters Corporation
We did not actually access much of SwaggerHub's technical support, so it is hard to characterize, as we did not...
Read full review of SwaggerHub »
AhmedAllalen
Development team leader / APPR at a government
If I have a problem, I resolve it myself. Still, when I want to delve deeper into scripting, checking the community...
Read full review of SmartBear TestComplete Mobile »
MohammadImran
Senior associate at a financial services firm
I haven't contacted the support since I haven't faced any issues.
Read full review of SoapUI »
Anushka Wickramaratne
Head of Quality Assurance at Auxenta Inc.
The solution's technical support is good. I rate the technical support an eight out of ten.
Read full review of SmartBear TestComplete »
Mubarak Arimiyah
Software Quality Assurance Engineer at Netow Solutions Ltd
We haven't contacted support yet.
Read full review of SwaggerHub »
Hari Venkatesan
Lead Engineer at Nielsen one
We are supporting the solution. Our engineers are supporting everything, so there is no separate support group or...
Read full review of ReadyAPI »
Uday Kadamati
Senior Consultant
We never called tech support at all. Mostly, took care of everything in-house. We only rarely experienced any issues....
Read full review of ReadyAPI Test »
Anonymous User
Software Developer at a retailer
Customer Service: We never needed customer service. Technical Support: We never needed technical support.
Read full review of SmartBear TestComplete »
Anonymous User
Senior Test Engineer at a leisure / travel company
Very high. Whenever I have had to use the website for assistance I have found the answer there without having to call...
Read full review of ReadyAPI Test »
Anonymous User
Business Development Manager at a tech services company
Customer Service: 10 out of 10. Technical Support: 10 out of 10.
Read full review of ReadyAPI Virtualization »
Umesh Kavali
Test Engineer at Freelance
I have not had to reach out to SwaggerHub technical support directly, as most issues we faced were either minor or...
Read full review of SwaggerHub »
Anonymous User
Test Automation Engineer at a tech vendor
It is impressive! What I like the most is the fact that support team helps solving problems not only for their...
Read full review of SmartBear TestComplete »
Anonymous User
Test Engineer III at a engineering company
The technical support is very good. Normally our issues are fixed within three months or if they are severe then by...
Read full review of ReadyAPI Test »
Anonymous User
Consultant at a tech services company
We have not spoken directly with technical support. Currently, we are talking to the product manager.
Read full review of SmartBear TestComplete »
Anonymous User
Developer at a consumer goods company
It's OK, I've not used it much.
Read full review of ReadyAPI Test »
Anonymous User
Manager Enterprise Applications at a retailer
We have probably used technical support for a handful of tickets, and they are responsive. I would give them an A,...
Read full review of Zephyr Enterprise »
Anonymous User
Quality Assurance Specialist at a tech vendor
SmartBear's technical support is excellent. However, due to time zone differences, support can be a little slow.
Read full review of SmartBear TestComplete »
AmitOlitzky
Project Manager at a computer software company
I have contacted them, and I got a very fast response and solution. Their support team was very helpful. Every...
Read full review of SmartBear TestComplete »
Andres_Gomez
Support Engineer at a computer software company
I have not used the customer service support, so I do not have information about that.
Read full review of CucumberStudio »
Anonymous User
SDET at a media company
I have not directly reached out to customer care for any service since we have dedicated teams that handle contact...
Read full review of SmartBear API Hub »
Anonymous User
Head of Digital & Cognitive Services at a tech company
Technical support is appropriate, and I didn't see any problems. There are no complaints from the team regarding...
Read full review of Bitbar »
Salman Atheeq Madarveet
QA Team Lead at a tech services company
There is SmartBear technical support. They are very helpful. If we run into some difficulties, we ask them for help....
Read full review of ReadyAPI Test »
IsaacSamuel
Assistant Director at a consultancy
I have contacted customer service and support several times. When we first began to use the solution, we would reach...
Read full review of AlertSite »
Jyoti Mittal
Director - Quality Engineering at a financial services firm
The support team is okay. I would rate them as maybe three out of five. It is not very straightforward. In the past,...
Read full review of Zephyr Enterprise »
Anitha Eswari
Engineer at a tech vendor
I have not contacted technical support because I am using the trial version.
Read full review of SmartBear TestComplete »
Anonymous User
Senior Test Consultant at a outsourcing company
I didn't contact them.
Read full review of SmartBear TestComplete »
Amit Olitzky
QA Team Manager at Mer Telemanagement Solutions Ltd
Customer service and technical support responsiveness are high. Everyone is very professional.
Read full review of SmartBear TestComplete »
Anonymous User
Sr. Automation Architect (Desktop & Mobile Application) at a tech services company
Customer Service: Customer service is very good and to the point. Technical Support: Technical support is very...
Read full review of ReadyAPI Virtualization »

Review 1 of 30

Technical Support

No Data Available

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