Compare LogicMonitor vs SmartBear

LogicMonitor

Based on 40 reviews.

SmartBear

Based on 236 reviews.

Latest Research

Buyer's Guide

AlertSite vs. LogicMonitor

April 2026

AlertSite vs. LogicMonitor

Updated: April 2026

Buyer's Guide

AlertSite vs. LogicMonitor

April 2026

LogicMonitor vs. AlertSite

Updated: April 2026

Overview

Information Not Available

SmartBear Software is a software company which provides tools for software developers, quality assurance engineers and IT professionals. SmartBear Software is the unification of AutomatedQA, Eviware, the original Smart Bear Software and Pragmatic Software. Currently, SmartBear provides code review, automated testing, performance/load testing, API testing, performance profiling and development management tools. These include:

Sample Customers

LogicMonitor

Kayak, Zendesk, Ted Baker, Trulia, Sophos, iVision, TekLinks, Siemens

AlertSite

JetBlue, Payless ShoeSource, Hilton Inc., StubHub, Symantec, Newegg, Sapient, AstraZeneca, Dell, Quest Diagnostics

Popular Solutions

LogicMonitor

14 reviews

Unomaly

1 reviews

SmartBear TestComplete

5 reviews

ReadyAPI

3 reviews

ReadyAPI Test

0 reviews

Top Industries

Computer Software Company

11%

Manufacturing Company

11%

Financial Services Firm

10%

Healthcare Company

Financial Services Firm

14%

Manufacturing Company

Computer Software Company

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anshuman Thakur
Site Reliability Engineer at a comms service provider
My main use case with LogicMonitor is monitoring the health of our EC2 instances and applications, such as my...
Read full review of LogicMonitor »
Anonymous User
Consulting Head at a outsourcing company
The primary use cases for Unomaly involve all kinds of things. It's a rate anomaly, error anomaly, it could be...
Read full review of Unomaly »

Review 1 of 2

Manish Indupuri
senior DevOps engineer at a tech services company
SwaggerHub includes multiple tools such as Swagger Editor, Swagger UI, and Swagger Codegen. We use SwaggerHub mainly...
Read full review of SwaggerHub »
Walter Wirch
Technical Expert at Bertelsmann SE & Co.
CucumberStudio is primarily used for designing test scenarios and automating testing. We have implemented it in...
Read full review of CucumberStudio »
PrashanthKumar
Lead QA Engineer at Msys Technologies
My experience with Katalon Studio is that we used Katalon for one of our projects, and then I started leveraging...
Read full review of ReadyAPI »
Jyoti Mittal
Director - Quality Engineering at a financial services firm
I use it for test management within Jira.
Read full review of Zephyr Enterprise »
IsaacSamuel
Assistant Director at a consultancy
I have been working with the AlertSite product since 2019. Within our organization, specifically one service unit at...
Read full review of AlertSite »

Review 1 of 5

Customer Service

Anshuman Thakur
Site Reliability Engineer at a comms service provider
The customer support is very reliable. I can send emails to them and they will reply within 24 hours. It has been...
Read full review of LogicMonitor »
Henry-Steinhauer
Systems Engineer at LifePoint Health
Technical support for LogicMonitor was very helpful. On a scale of one to five, with one being the worst and five...
Read full review of LogicMonitor »
Maxwell Miya
IT Infrastructure Engineer at Ethical Trade SErvices Africa
Customer support is on point and very well trained. I have interacted with their support team and had a good experience.
Read full review of LogicMonitor »
Sanchit Makkar
Soc For Ddi at a tech consulting company
Customer support is excellent. The issues we identified in our environment were handled properly by the TAC staff.
Read full review of LogicMonitor »
Emad Ul Haq
Network & Telco Lead at a energy/utilities company
The response time for support needs to be better. They're pretty fast in responding, but there are many areas they...
Read full review of LogicMonitor »
SantoshDevara
Senior Cloud Architect at Wissen infotech
Technical support is obviously good in LogicMonitor.
Read full review of LogicMonitor »
Yashodhan Atre
Account Architect at Aussie Broadband
It's very good. They were there when we required some assistance from LogicMonitor. I personally dealt with those...
Read full review of LogicMonitor »
VinilVijayan
Senior Architect at Marlabs Inc.
The customer support experience with LogicMonitor varied depending on the location. The support was good for US...
Read full review of LogicMonitor »
Manish Bansod
Assistant Manager at a construction company
The technical support is very good. But the only thing is that if you have some issues with the particular script...
Read full review of LogicMonitor »
John Knopick
Observability Engineer at Universal Music Group
Overall, customer support has room for improvement because reaching someone can be difficult at times. We need to be...
Read full review of LogicMonitor »
Sanchit Makkar
Soc For Ddi at a tech consulting company
There have been no issues so far to report to customer support. However, based on what has been heard, the support...
Read full review of LogicMonitor »
Henry-Steinhauer
Systems Engineer at LifePoint Health
I rate LogicMonitor support nine out of 10. They have a button on all of the webpages that says "Contact Support," so...
Read full review of LogicMonitor »
Vinil Vijayan
Senior Architect at a tech services company
Technical support is very good. They are knowledgeable and helpful.
Read full review of LogicMonitor »
Anonymous User
Sr. Compliance Analyst at a computer software company
LogicMonitor customer support is good. I advise getting a demo and working with the customer support because I think...
Read full review of LogicMonitor »
Jason Fant
Solutions Engineer at Black Box Network Services
Their support is fantastic. They're always there to answer your questions and they're very knowledgeable.
Read full review of LogicMonitor »
Anonymous User
Director at a tech services company
Technical support is good.
Read full review of LogicMonitor »
Anonymous User
Systems Engineer at a tech vendor
The technical support has been pretty good. I haven't had to leverage it, but some of the people I work around have...
Read full review of LogicMonitor »
Anonymous User
Network Adminitrator at a retailer
Customer support is very good, providing instant help and assistance for any user problems and guidance for...
Read full review of LogicMonitor »
Max Anderson
Sr. Systems Engineer at a financial services firm
Thankfully, I have not had to open many support tickets because the product mostly just works without issues. For the...
Read full review of LogicMonitor »
Anonymous User
Technical Lead: Enterprise Monitoring at a retailer
Customer support is good, but escalations within customer support are not so good.
Read full review of LogicMonitor »
AdamGleeson
Pre-Sales Technical Consultant at a tech services company
I've never actually used their technical support, but I know that our guys have, and they've always been able to fix...
Read full review of LogicMonitor »
William Guertin
Senior Systems Engineer at Accruent
Their technical support is very good. When we have an issue, they are usually knowledgeable enough to handle it. If...
Read full review of LogicMonitor »
Arthur Tsakissiris
Director at TerreCom Pty Ltd
We've had excellent support, both tech support and account support.
Read full review of LogicMonitor »
Paul Dinapoli
Sr. Systems Engineer, Infrastructure at NWEA
Their support is fantastic. The support is always super friendly and helpful. From the dashboard, you click support....
Read full review of LogicMonitor »
Douglas Hoover
IT Systems Engineer at a manufacturing company
I'd rate the technical support pretty highly. The few times that we have had to put in a ticket for support, they...
Read full review of LogicMonitor »
Anonymous User
Enterprise Account Executive at a computer software company
They offer various support levels to clients, allowing them to choose the level of service they prefer. Typically,...
Read full review of LogicMonitor »
Anonymous User
Head of IT Operations at a computer software company
The great thing about LogicMonitor is that you have the inbuilt chat within the platform. You're getting through to...
Read full review of LogicMonitor »
ManishArora
Vice President at Bypass Network Services
The support is very good. We are happy with the kind of attention that we get from our customer service manager (CSM).
Read full review of LogicMonitor »
Anonymous User
Senior Operations Engineer at a computer software company
We leverage their tech support quite a bit. They have a chat and a phone feature. For the most part, we leverage...
Read full review of LogicMonitor »
Philip Reeve
Technical Director - Cloud Services at HARBOR SOLUTIONS LIMITED
The technical support is brilliant. You get different types of tech support people at different companies, and...
Read full review of LogicMonitor »

Review 1 of 30

Veena-Devi
Senior Principal Architect at a tech services company
The solution's technical support takes a longer time to respond.
Read full review of SmartBear TestComplete »
SandeepSingh9
Sr. QA Engineer at Arizona Department of Education
The technical support team for ReadyAPI has been very prompt in replying to my concerns. Usually, when you send out...
Read full review of ReadyAPI »
Blaine Anderson
Software Development Team Lead at a engineering company
Tech support that we have received so far is pretty good. We haven't really needed to use a lot of their tech support.
Read full review of SmartBear TestComplete »
Coralia Popa
Software Architect at Waters Corporation
They are very supportive. They try to get a lot of feedback from our side. We actually couldn't provide that much...
Read full review of SwaggerHub »
Sai Bhargav
Technical Consultant at a tech services company
The customer support is good; they are very knowledgeable and they respond quickly. I was quite impressed.
Read full review of ReadyAPI »
Prakhar Goel
Sr Test Lead at Emerson
With SmartBear TestComplete, you won't get support when you are stuck. The solution's support should be enhanced. The...
Read full review of SmartBear TestComplete »
Mahendra Andhale
Test Manager at Happiest Minds Technologies
The community is strong and provides numerous answers to queries.
Read full review of ReadyAPI Performance »
Anonymous User
Sr Technical Consultant at a wholesaler/distributor
The ticket was not cited as properly. None of the cases they raised at the time were addressed. Support can be...
Read full review of AlertSite »
Anonymous User
Test Automation Engineer at a tech vendor
It is impressive! What I like the most is the fact that support team helps solving problems not only for their...
Read full review of SmartBear TestComplete »
Anonymous User
Test Manager at a logistics company
We have not needed to contact technical support.
Read full review of ReadyAPI »
Soumya-Jain
Test Lead Engineer at Strategy Compass
During the initial setup, I faced issues. That may be due to the fact that I had not been through the documents. Some...
Read full review of SmartBear TestComplete »
Anonymous User
Test Engineering Team Leader at a consultancy
5/10, there are knowledgeable users in the forums, but I would like to go straight to the TestComplete staff with...
Read full review of SmartBear TestComplete »
Anonymous User
QA Team Lead at a tech vendor
It's good, I like the support.
Read full review of SmartBear TestComplete »
Anonymous User
Technical Leader at a tech services company
Customer Service: I haven't had to use customer service. Technical Support: I haven't had to use technical support.
Read full review of SmartBear TestComplete »
Jyoti Mittal
Director - Quality Engineering at a financial services firm
The support team is okay. I would rate them as maybe three out of five. It is not very straightforward. In the past,...
Read full review of Zephyr Enterprise »
Harry Mc Kay
QA Manager at a computer software company
I didn’t require any technical support.
Read full review of SmartBear TestComplete »
Andrew Kemboi
Digital Bank-QA and DevOps Lead at a financial services firm
Since we have been using SoapUI Pro, we have not required technical support because it is an easy-to-use tool. There...
Read full review of ReadyAPI Test »
Anonymous User
Senior Test Consultant at a outsourcing company
I didn't contact them.
Read full review of SmartBear TestComplete »
Anonymous User
Business Head- Software Services at MicroGenesis Techsoft Pvt. Ltd. at a tech services company
Technical support is average. It's not bad, nor is it outstanding.
Read full review of SmartBear TestComplete »
Anonymous User
Software Test Engineer at a tech services company
I'm pretty satisfied with technical support. The only problem is this that if we can't send a sample application,...
Read full review of SmartBear TestComplete Mobile »
PUSHPARAJAN-BALASUBRAMANIAN
Software Test Manager at ISUZU
I would give their customer support a perfect rating of ten. We have a good rapport with the team, and they provide...
Read full review of SmartBear TestComplete »
Bharath Nidikonda
Technical manager at Air Canada
We reached out to technical support, but unfortunately, their response was lacking. This highlights another area that...
Read full review of SmartBear TestComplete »
Anonymous User
Test Automation Engineer at a energy/utilities company
We had multiple technical training sessions which were helpful and almost all the answers are in the community.
Read full review of SmartBear TestComplete »
Anonymous User
Systems Test Manager at a transportation company
Technical support can be improved by being more efficient in responding to questions.
Read full review of SmartBear TestComplete »
TatyanaPytel
Project Manager at Atlant Inc.
We were in contact with technical support and they were useful. We are satisfied with the support.
Read full review of ReadyAPI Test »
Anonymous User
Analista de TI Sênior/Teste de Software at a tech vendor
Good, I only needed it once.
Read full review of SmartBear TestComplete »
Umesh Kavali
Test Engineer at Freelance
I have not had to reach out to SwaggerHub technical support directly, as most issues we faced were either minor or...
Read full review of SwaggerHub »
Anonymous User
QA Analyst at a tech services company
The customer service and support are fine. We generally raise a ticket if we face any technical issues, and the...
Read full review of SmartBear TestComplete »
Amit Olitzky
QA Team Manager at Mer Telemanagement Solutions Ltd
Customer service and technical support responsiveness are high. Everyone is very professional.
Read full review of SmartBear TestComplete »
Anonymous User
Quality Assurance Specialist at a tech vendor
SmartBear's technical support is excellent. However, due to time zone differences, support can be a little slow.
Read full review of SmartBear TestComplete »

Review 1 of 30

Technical Support

No Data Available

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