Compare LogicMonitor vs SmartBear

LogicMonitor

Based on 26 reviews.

SmartBear

Based on 228 reviews.

Overview

Information Not Available

SmartBear Software is a software company which provides tools for software developers, quality assurance engineers and IT professionals. SmartBear Software is the unification of AutomatedQA, Eviware, the original Smart Bear Software and Pragmatic Software. Currently, SmartBear provides code review, automated testing, performance/load testing, API testing, performance profiling and development management tools. These include:

Sample Customers

Popular Solutions

LogicMonitor

5 reviews

SmartBear TestComplete

10 reviews

ReadyAPI

4 reviews

ReadyAPI Test

3 reviews

Top Industries

Computer Software Company

19%

Financial Services Firm

12%

Manufacturing Company

Healthcare Company

Financial Services Firm

17%

Computer Software Company

17%

Manufacturing Company

10%

Insurance Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Philip Reeve
Technical Director - Cloud Services at HARBOR SOLUTIONS LIMITED
We use it to monitor the performance and health of all our internal IT systems in our data center as well as our...
Read full review of LogicMonitor »

Review 1 of 1

SwaminathanSubramanian
Director/Enterprise Solutions Architect, Technology Advisor at Kyndryl
I started using SwaggerHub in its previous version, SmartMiner, with a tool called SoapUI. I used it to create mock...
Read full review of SwaggerHub »
SandeepSingh9
Sr. QA Engineer at Arizona Department of Education
Our use case for ReadyAPI is REST API Testing. We essentially test student data because we're working for a school...
Read full review of ReadyAPI »
Walter Wirch
Technical Expert at Bertelsmann SE & Co.
CucumberStudio is primarily used for designing test scenarios and automating testing. We have implemented it in...
Read full review of CucumberStudio »
SandeepTarwe
Team lead at a consultancy
In AlertSite, I was monitoring the kiosks and servers for JetBlue Airlines. The servers would trigger alerts if there...
Read full review of AlertSite »
Jyoti Mittal
Director - Quality Engineering at a financial services firm
I use it for test management within Jira.
Read full review of Zephyr Enterprise »

Review 1 of 5

Customer Service

Manish Bansod
Assistant Manager at a construction company
The technical support is very good. But the only thing is that if you have some issues with the particular script...
Read full review of LogicMonitor »
VinilVijayan
Senior Architect at Marlabs Inc.
The customer support experience with LogicMonitor varied depending on the location. The support was good for US...
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Henry-Steinhauer
Systems Engineer at LifePoint Health
I rate LogicMonitor support nine out of 10. They have a button on all of the webpages that says "Contact Support," so...
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Henry-Steinhauer
Systems Engineer at LifePoint Health
Technical support for LogicMonitor was very helpful. On a scale of one to five, with one being the worst and five...
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Emad Ul Haq
Network & Telco Lead at a energy/utilities company
The response time for support needs to be better. They're pretty fast in responding, but there are many areas they...
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Vinil Vijayan
Senior Architect at a tech services company
Technical support is very good. They are knowledgeable and helpful.
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Yashodhan Atre
Account Architect at Aussie Broadband
It's very good. They were there when we required some assistance from LogicMonitor. I personally dealt with those...
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Valentine Christofis
Technical Service Delivery Manager at Sparx Solutions
The tech support has been great. For any query that I have, I have been able to talk to a resource quite quickly. In...
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Paul Dinapoli
Sr. Systems Engineer, Infrastructure at NWEA
Their support is fantastic. The support is always super friendly and helpful. From the dashboard, you click support....
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Anonymous User
Principal IT Consultant at a tech services company
I haven't used LogicMonitor's technical support. Every time that I need to validate or make some changes in a...
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Anonymous User
Systems Engineer at a tech vendor
The technical support has been pretty good. I haven't had to leverage it, but some of the people I work around have...
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Anonymous User
Enterprise Account Executive at a computer software company
They offer various support levels to clients, allowing them to choose the level of service they prefer. Typically,...
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ManishArora
Vice President at Bypass Network Services
The support is very good. We are happy with the kind of attention that we get from our customer service manager (CSM).
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Jason Fant
Solutions Engineer at Black Box Network Services
Their support is fantastic. They're always there to answer your questions and they're very knowledgeable.
Read full review of LogicMonitor »
Arthur Tsakissiris
Director at TerreCom Pty Ltd
We've had excellent support, both tech support and account support.
Read full review of LogicMonitor »
William Guertin
Senior Systems Engineer at Accruent
Their technical support is very good. When we have an issue, they are usually knowledgeable enough to handle it. If...
Read full review of LogicMonitor »
Subbarao Punnamaraju
IT Operations Manager at a university
We have evolved and have kept on making changes, as per the requirement of the customers and one good thing about...
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Anonymous User
Head of IT Operations at a computer software company
The great thing about LogicMonitor is that you have the inbuilt chat within the platform. You're getting through to...
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Daniel Gavin
Network Architect at Envision IT
We have only had to engage with technical support on a handful of occasions over the last four years. Thankfully, the...
Read full review of LogicMonitor »
Philip Reeve
Technical Director - Cloud Services at HARBOR SOLUTIONS LIMITED
The technical support is brilliant. You get different types of tech support people at different companies, and...
Read full review of LogicMonitor »
SrOpsEngineer
Senior Operations Engineer at a computer software company
We leverage their tech support quite a bit. They have a chat and a phone feature. For the most part, we leverage...
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Douglas Hoover
IT Systems Engineer at a manufacturing company
I'd rate the technical support pretty highly. The few times that we have had to put in a ticket for support, they...
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Anonymous User
Director at a tech services company
Technical support is good.
Read full review of LogicMonitor »
AdamGleeson
Pre-Sales Technical Consultant at a tech services company
I've never actually used their technical support, but I know that our guys have, and they've always been able to fix...
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reviewer22233380
Teamlead at a tech services company
They're really fast. I can chat with an engineer. It's not a bot; there is a real engineer. They help me with the...
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Review 1 of 25

Blaine Anderson
Software Development Team Lead at a engineering company
Tech support that we have received so far is pretty good. We haven't really needed to use a lot of their tech support.
Read full review of SmartBear TestComplete »
Mubarak Arimiyah
Software Quality Assurance Engineer at Netow Solutions Ltd
We haven't contacted support yet.
Read full review of SwaggerHub »
Luis Sanchez
Senior Quality Assurance Test Engineer at Dormakaba
I have encountered numerous issues, and reaching out for support for resolution takes considerable time, sometimes...
Read full review of ReadyAPI »
Mahendra Andhale
Test Architect at Happiest Minds Technologies
There is an open community and a lot of forums available where you can easily get help with the solution. SoapUI has...
Read full review of SoapUI »
Harold Rios
Director at Finding Technology Company
The technical support is good. They are very responsive and helpful. We are quite satisfied with eh level of support...
Read full review of SmartBear TestComplete »
RobBlack
Enterprise Software Quality Architect at a tech vendor
I would rate technical support as eight out of 10.
Read full review of ReadyAPI Test »
Uday Kadamati
Senior Consultant
We never called tech support at all. Mostly, took care of everything in-house. We only rarely experienced any issues....
Read full review of ReadyAPI Test »
Andres_Gomez
Support Engineer at a computer software company
I have not used the customer service support, so I do not have information about that.
Read full review of CucumberStudio »
Anonymous User
Senior QA & Test Manager, Head of Test Automation at a tech services company
Customer Service: Average Technical Support: Good
Read full review of SmartBear TestComplete »
Anonymous User
Middleware Technical Analyst at a comms service provider
To be honest, I've never had to contact technical support; I just Goggle the answers to any issues I experience. I've...
Read full review of ReadyAPI Test »
Michael Hutchison
Web Specialist at Mayo Clinic
CBT's customer service is amazing. They respond to comments and queries quickly and with great interest in resolving...
Read full review of CrossBrowserTesting »
Anonymous User
Analista de TI Sênior/Teste de Software at a tech vendor
Good, I only needed it once.
Read full review of SmartBear TestComplete »
Marc Medina
Test Automation Architect at Watronix Information Technology Ltd
I would rate my experience with tech support as 10 out of 10. I had two emails and two calls with tech support....
Read full review of SmartBear TestComplete »
Anonymous User
Application Support Specialist at a logistics company
Customer Service: I didn't need customer service, so I have no experience with it. Technical Support: I didn't need...
Read full review of SmartBear TestComplete »
Anonymous User
Technical Product Manager at a tech vendor
The technical support is very good. They are knowledgeable and responsive. I have contacted support multiple times....
Read full review of ReadyAPI Test »
Julio De Lima
Principal QA Engineer at Capco
Eight out of 10.
Read full review of SmartBear TestComplete »
Anonymous User
SQA Team Lead at a tech vendor
Community is very helpful.
Read full review of SmartBear TestComplete »
Anonymous User
Quality Assurance Engineer
Customer Service: Another one of the many reasons why I chose TestComplete. The level of customer service and...
Read full review of SmartBear TestComplete »
Anonymous User
Developer at a consumer goods company
It's OK, I've not used it much.
Read full review of ReadyAPI Test »
Anonymous User
Mobile QA Tester at a comms service provider
I would rate it 10/10. Every time I had a question or issue I couldn’t figure out, they were right there to help.
Read full review of SmartBear TestComplete »
TatyanaPytel
Project Manager at Atlant Inc.
We were in contact with technical support and they were useful. We are satisfied with the support.
Read full review of ReadyAPI Test »
Anonymous User
Test Engineering Team Leader at a consultancy
5/10, there are knowledgeable users in the forums, but I would like to go straight to the TestComplete staff with...
Read full review of SmartBear TestComplete »
Anonymous User
Sr. Software Quality Consultant at a tech services company
Customer Service: Level of customer services is satisfactory. Replies are swift and prompt. Technical Support:...
Read full review of SmartBear TestComplete »
Anonymous User
Assistant Lecturer at a university
Customer Service: It's good. Technical Support: It's good.
Read full review of SmartBear TestComplete »
Anonymous User
QA Automation Engineer
My experience with their technical support has been less than satisfactory, but all of my issues were resolved. Of...
Read full review of SmartBear TestComplete »
Charles Netshivhera
Integration Specialist at a financial services firm
The technical support for this solution is always available. They have an online chat that is quick.
Read full review of SmartBear TestComplete »
Anonymous User
QA Engineer at a tech vendor
Actually, I've never used the support. I asked the question in some forum, but didn't receive answers. If that forum...
Read full review of Zephyr Enterprise »
Anonymous User
QA Team Lead at a tech vendor
It's good, I like the support.
Read full review of SmartBear TestComplete »
Anonymous User
QA Analyst at a tech services company
The customer service and support are fine. We generally raise a ticket if we face any technical issues, and the...
Read full review of SmartBear TestComplete »
Soumya-Jain
Test Lead Engineer at Strategy Compass
I purchased the license from a vendor based in India, and when I have any issues, I reach out to them directly. I...
Read full review of ReadyAPI »

Review 1 of 30

Technical Support

No Data Available

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