Compare Malwarebytes vs SentinelOne

Malwarebytes

Based on 38 reviews.

SentinelOne

Based on 421 reviews.

Latest Research

Buyer's Guide

Malwarebytes Teams vs. SentinelOne Singularity Endpoint

April 2026

SentinelOne Singularity Endpoint vs. Malwarebytes Teams

Updated: April 2026

Buyer's Guide

Malwarebytes Teams vs. SentinelOne Singularity Endpoint

April 2026

Malwarebytes Teams vs. SentinelOne Singularity Endpoint

Updated: April 2026

Sample Customers

Malwarebytes Teams

Knutson Construction

SentinelOne Singularity Endpoint

Havas, Flex, Estee Lauder, McKesson, Norfolk Southern, JetBlue, Norwegian airlines, TGI Friday, AVX, Fim Bank

SentinelOne Wayfinder Threat Detection and Response

Norwegian Airlines, TGI Fridays, AVX, FIMBank

Popular Solutions

Malwarebytes Teams

4 reviews

Malwarebytes Endpoint Protection

1 reviews

SentinelOne Singularity Endpoint

74 reviews

SentinelOne Singularity Cloud Security

63 reviews

SentinelOne Wayfinder Threat Detection and Response

6 reviews

Top Industries

Comms Service Provider

13%

Construction Company

Computer Software Company

Financial Services Firm

Computer Software Company

13%

Financial Services Firm

12%

Manufacturing Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Chief Executive Officer at a wholesaler/distributor
Malwarebytes runs on my laptop.
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Ky Lw
IT Consultant at Rigorsys Inc
I primarily use the product to filter user actions. When a user opens a link, it catches patterns based on malware...
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Review 1 of 2

Vaibhav Mahendra Kolhe
Soc Analyst at Softcell Technologies Limited
The primary use cases for SentinelOne Singularity Complete include endpoint security to detect, prevent, and respond...
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Sreeraj Mohandas
Security Engineer at HashXpert

Read full review of SentinelOne Singularity Cloud Security »
GANESAN K
Senior Technical Engineer at Safezone Secure Solutions Private Limited
Purple AI addresses queries and analysis on threats. If you have a threat incident while using the SentinelOne...
Read full review of Purple AI »
Mohan Janarthanan
Associate Vice President at Novac Technology Solutions
I am using SentinelOne Singularity AI SIEM as a customer only, and I have taken it very recently. I am using it to...
Read full review of SentinelOne Singularity AI SIEM »
Prathamesh Samant
Presales Manager at a manufacturing company
We have been using SentinelOne Singularity MDR for threat hunting and correlation, particularly when we identify if...
Read full review of SentinelOne Wayfinder Threat Detection and Response »

Review 1 of 5

Customer Service

Dinesh Yadav
Sales Director at CLOUD MIND
The solution's technical support is clear as per the SLA. The support is provided to us immediately whenever needed....
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Chong Kah Wooi
Technical Manager at Ipenet Solutions
I've made some contact with support. I didn't have much need for support.
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Anas Anas
Solution Consultant at Creation for Smart Software Development
I have not used the support from Malwarebytes.
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Ahmed Fariq Abdullah
Assistant Executive Manager (IT) at lembaga zakat negeri kedah
We've had a good experience with technical support so far. We've been satisfied with the level of service we've...
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Nir Frumer
CEO at Informática 010
I never used technical support. I've never needed it. Not for implementation, at least. I just took two courses...
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Ky Lw
IT Consultant at Rigorsys Inc
I would rate the technical support a ten from a corporate perspective. But from a user perspective, I would rate them...
Read full review of Malwarebytes Endpoint Protection »
Anonymous User
Cyber Security Engineer at a tech services company
They have not been receptive to our suggestions about the product and have not resolved the issues that we have...
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Etienne Riggins
Systems Administrator at a legal firm
Tech support is good. I haven't called them. You don't really have to call them because it is good at stopping stuff.
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Anonymous User
Cyber Security Team Lead (Endpoint) at a manufacturing company
I'd say that Malwarebytes support is fine, but they lack maturity when it comes to enterprise-class security solutions.
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William Cochran
Senior Systems Engineer at Accurate Corrosion Control, Inc.
The technical support is very good. They're reachable by email, phone, and via support ticket through the Nebula Portal.
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Anonymous User
Founder at a tech services company
I can't comment on technical support. It's probably fine, however, I don't think we've ever engaged with them.
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Anonymous User
IT Compliance Consultant at a tech company
The technical support is good. I really haven't received any good answers about what happens when the product gets...
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Anonymous User
Principal Cybersecuirty Analyst at a retailer
I have not contacted technical support.
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Anonymous User
Owner at a non-tech company
I have never had to call their tech support or anything. I just pay my money and get my benefits.
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Anonymous User
Network Manager at a energy/utilities company
Their technical support is outstanding.
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Anonymous User
Chief Executive Officer at a wholesaler/distributor
Good customer support is provided, however, I have not contacted their technical support as it was never needed.
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Mike Parsons
Senior CyberSecurity Architect and Mentor at BlueTeamAssess LLC
My experience with technical support has always been great.
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Osama-Mohamed
Cyber security manager at Mobile Wave 3
We have contacted technical support. They are very good.
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OlawumiFamilusi
Security Engineer at a retailer
The technical support services are good. The response time depends on the severity of the issue.
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Veer Sharma
Branch Manager at Datec (Fiji) Limited
We've been in touch with technical support on a few deployments at this point. On a couple of deployments, we had...
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Andy Lim
Executive Director at a tech services company
From the perspective of our technicians and engineers, the support was very good. We are rating it in comparison to...
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Anonymous User
IT Support Specialist at a construction company
I have only been here for about six to nine months. We didn't need to contact them during this time. In fact, I am...
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Iker Alonso
Consultant at a tech services company
The technical support was excellent.
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Musonda Mutila
IT Oficer at EFC Zambia
The technical support could be improved; we find we have to make several requests before an issue is looked into.
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Review 1 of 24

Vaibhav Mahendra Kolhe
Soc Analyst at Softcell Technologies Limited
Regarding the technical support and customer service teams, I rate them 10 out of 10 on a scale of 1 to 10. The TAC...
Read full review of SentinelOne Singularity Endpoint »
Sai Srinivas K
Security engineer at Razorpay
The technical support response time is good. For feature requests, they can be a little slow.
Read full review of SentinelOne Singularity Cloud Security »
Mohan Janarthanan
Associate Vice President at Novac Technology Solutions
It is complete remote support only. They are coming on the remote based on our availability. Based on our criticality...
Read full review of SentinelOne Singularity Cloud Security »
Aaron Riley
Systems Administrator at a government
The technical support team is prompt.
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AANKITGUPTAA
Consultant at Pi DATACENTERS
While I haven't directly contacted support, I have used their documentation surrounding KPIs and have found them...
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Akshay Bhosale
Cloud Engineer at ACC Ltd
The technical support is excellent. I would rate them a nine out of ten.
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Salman Aziz
Security Architect at a retailer
The support is excellent. As a strategic security partner they are a nine out of 10.
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SteveLee
Director of IT at Integrus Architecture
I can't remember the last time I had to contact the solution's technical support. I would give the technical support...
Read full review of SentinelOne Wayfinder Threat Detection and Response »
Ijeoma Nkemjika
Customer Success Manager at Digitank Technology
Their support is very good. When we encounter an issue, we quickly raise support tickets, and the response time is...
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SouravGhosh1
Junior Cloud Engineer at Federal Bank of India
We have dealt with support in the past. They were helpful.
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Divya More
Technical Support at Softcell Technologies Limited
I evaluate the customer service and technical support of SentinelOne Singularity Complete as very supportive, with...
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Todd Christensen
Business Information Security Officer at McKensson
With nearly 30 years in IT, I've worked with every major vendor, and none have matched SentinelOne's responsiveness...
Read full review of SentinelOne Singularity Identity »
Shane Anderson
Manager of Information Security at a recreational facilities/services company
Technical support does a good job. I've never had to work with support a ton. They do a decent job.
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Tanmay Bhattacharjee
Lead Security Engineer at Reward360 Global Services Pvt Ltd.
The technical support is the best. They can integrate our suggestions for security control into Cloud Native Security...
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Anonymous User
Soc Analyst at a tech consulting company
I would rate technical support as an eight.
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CanbolatAydin
Product Manager at a tech services company
Not right now because things will be different in the real world, but we are only two computers with SentinelOne. So...
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User:761949
Senior Software Engineer I at a computer software company
Technical support is excellent. One of the selling points of SentinelOne is the incredibly good support.
Read full review of SentinelOne Singularity Cloud Security »
Jessica Chastain
IT Director at a government
I have not contacted the SentinelOne Singularity Cloud technical support team.
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reviewer09157131
Information Security Engineer II at a recreational facilities/services company
As I mentioned, I recently had a case because there were a lot of agents offline for a moment. Their support...
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Fabian Brandt
IT Security Consultant at Systemhaus for you GmbH
I would rate the support as nine.
Read full review of Purple AI »
Satyavijay Chavan
Information Security Engineer at DataVigilant Infotech
I would rate their technical support a nine out of ten.
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Anonymous User
Cyber Consultant at a consultancy
The technical support from SentinelOne Singularity Complete is very active and good, with a strong knowledge base...
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Eben Cotty
Principal Forensics Lead at Dotcom Security
The tech support is brilliant.
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Anonymous User
Cybersecurity Consulting Lead at a tech services company
In terms of if we need to send them some actual threat, they cannot manually verify it. That's the limitation of the...
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Anonymous User
Network Support at a university
Support has been knowledgeable and well thought out. I don't feel like I'm getting a copy and paste. The technician...
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Anonymous User
Global IT Security Administrator at a manufacturing company
Technical support is hit or miss. We have worked with some good agents and some less knowledgeable.
Read full review of SentinelOne Singularity Cloud Security »
Anonymous User
Director of Global Security Operations at a manufacturing company
They are excellent when it comes to interoperability and exclusions. For example, you may have somebody in your...
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Anonymous User
Senior Cybersecurity Engineer at a computer software company
We contact technical support weekly. They are helpful and respond quickly. Additionally, there is a built-in chatbot...
Read full review of SentinelOne Singularity Cloud Security »
Lakshay Aggarwal
Application Security Manager at a tech company
Technical support is very good. We do have a monthly call with SentinelOne Singularity Cloud Security whereby we run...
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Josh Vinson
Director, Information Technology at Premier Realty Group
My experience with SentinelOne's customer support has been mixed. We were performing a software upgrade for our...
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Review 1 of 30

Technical Support

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