I primarily use the product to filter user actions. When a user opens a link, it catches patterns based on malware rather than protection codes. It analyzes these patterns and blocks the user from downloading malware.
Protects against zero-day threats and provides a quick overview of the status of all desktops
What is our primary use case?
What is most valuable?
The solution's most valuable features are its ability to protect against zero-day threats and the cloud console. It provides a quick overview of the status of all desktops, including version updates and statuses.
What needs improvement?
The product's reporting functionality could be improved. Additionally, there could be enough documentation available.
For how long have I used the solution?
I have had experience working with Malwarebytes Endpoint Protection for a few years.
What do I think about the stability of the solution?
The product's overall stability is fairly good. There was an incident long ago, but otherwise, it is stable.
How are customer service and support?
I would rate the technical support a ten from a corporate perspective. But from a user perspective, I would rate them around a seven because sometimes they don't follow up on issues, and I find solutions myself.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I used other solutions before switching to Malwarebytes.
I switched to Malwarebytes because other products' antivirus or malware databases were updated less frequently.
Malwarebytes updates more actively, which is crucial for fighting zero-day threats.
How was the initial setup?
The initial setup was straightforward.
I work incrementally by design, but depending on the number of desktops, it could probably be done within a day.
I would rate the ease of setup around nine or ten.
What about the implementation team?
I am an IT consultant who handles all system administration tasks, from data management to desktop support.
What was our ROI?
We focus on zero-day threats, and Malwarebytes helps minimize the risk. Backup is our main defense, but having Malwarebytes to reduce the impact of threats is valuable in terms of ROI.
What's my experience with pricing, setup cost, and licensing?
The product pricing is fair. They may negotiate if you contact them directly; otherwise, you'll pay the standard premium.
Which other solutions did I evaluate?
I tested quite a few other solutions before. I also use open-source solutions for email scanning before it reaches the desktop.
What other advice do I have?
The platform's real-time protection works by blocking or quarantining threats when a user clicks on a link or opens an email deemed suspicious.
I recommend it for those focused on zero-day threats. However, if you're looking for a one-size-fits-all solution, you may need more than one product.
Overall, I rate it a nine out of ten.
