Compare McAfee vs OpenText

US$ $1,624. million OpenText software applications manage content or unstructured data for most types of governance, efficiency and monetization requirements in large companies, government agencies and professional service firms. OpenText solutions are aimed at addressing information management requirements, including the management of large volumes of content, compliance with regulatory requirements, and mobile and online experience management.

Sample Customers

McAfee Complete Data Protection

Xcel Energy

OpenText SecureMail

Advencia

ZENworks Suite

CSC

OpenText Data Privacy and Protection Foundation (Voltage)

Epicor, Allegiant Travel Company, EnvisionRxOptions

Popular Solutions

McAfee ePolicy Orchestrator

3 reviews

McAfee Complete Data Protection

4 reviews

McAfee Total Protection for Data Loss Prevention

2 reviews

OpenText Application Quality Management

8 reviews

OpenText Data Protector

2 reviews

OpenText Enterprise Security Manager

6 reviews

Top Industries

Financial Services Firm

13%

Construction Company

12%

Manufacturing Company

Comms Service Provider

Financial Services Firm

13%

Manufacturing Company

Construction Company

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Binu Haneef
System Administrator at Sky News Arabia
We are using many components such as Drive Encryption, DLP, Threat Prevention, Advanced Threat Prevention, and Web...
Read full review of McAfee ePolicy Orchestrator »
VivekGupta7
DGM at a financial services firm
McAfee Web Protection is for our entire system, regardless of the brand. It is implemented in all systems through an...
Read full review of McAfee Web Protection [EOL] »
Wahidur Rahman
Senior Executive Officer at United Commercial Bank Limited
Our primary use case for this solution is activity, authentication, and scans for audit purposes and priority...
Read full review of McAfee Vulnerability Manager for Databases [EOL] »
Anonymous User
Information Security Analyst at a real estate/law firm
My major use case for McAfee Complete Data Protection is for DLP. McAfee Complete Data Protection helps to prevent...
Read full review of McAfee Complete Data Protection »
Kalidas Mangle
Sr. System Engineer at Zensar Technologies
We are working with McAfee Total Protection for Data Loss Prevention and Trellix products in our environment, but not...
Read full review of McAfee Total Protection for Data Loss Prevention »

Review 1 of 5

Himanshu_Tyagi
Lead Cybersecurity at TBO
I have been working with AWS cloud for the past six to seven years, and in my current role, I am working on AWS...
Read full review of OpenText Core Application Security »
Alejandro Stromer
Director Consulting SAP OpenText en Entelgy at DCL Consultores EIM SL
We are partners of OpenText Content Management in the area of content management and in another area of SAP...
Read full review of OpenText Content Management »
Jitendrak Naik
consultant at tcs
We primarily focus on integration of data from different source systems to warehouse loading. OpenText Analytics...
Read full review of OpenText Analytics Database (Vertica) »
ArnabPaul
Cyber Security Consultant at a tech vendor
I am currently working with several tools. For Fortify, I use SCA and WebInspect. Apart from that, I use Burp Suite...
Read full review of OpenText Dynamic Application Security Testing »
Mohammed Shoaib Abdulla
Sr. Cybersecurity Consultant IT/OT at EJADA
We do work for multiple SIEM solutions such as Splunk, QRadar, LogRhythm. My team and I mostly work on ArcSight...
Read full review of ArcSight Logger »

Review 1 of 5

Customer Service

Massimo Biccini
Cyber Security Consultant & Presale at Innovery
If we're talking about the classic product, we found that technical support usually had good skills and sound...
Read full review of McAfee Complete Data Protection »
AdnanButt
Service Security Specialist
Technical support is good. We've been largely satisfied with them so far.
Read full review of McAfee Complete Data Protection »
BharatUjenia
Sr. Group Manager - Enterprise IT at WNS Global Services
The technical support is a mixed bag. They don't always like to believe that there is a problem with the solution....
Read full review of McAfee Web Protection [EOL] »
VivekGupta7
DGM at a financial services firm
Inspira provides both technical support and maintenance. They have a specialist, a special engineer, who handles it...
Read full review of McAfee Web Protection [EOL] »
Shreyansh Sharma
Instrument and Control Engineer at Reliance Industries Ltd
We have found the technical support to be very helpful. They are responsive and available when we need them to help...
Read full review of McAfee ePolicy Orchestrator »
JohnBlack
Founder and CEO at Offset3, LLC
The technical support is good, but it isn't always specific. That's a problem in my industry; it's a highly...
Read full review of McAfee ePolicy Orchestrator »
Vincent Watti
Owner at Network Technics & Systems Ltd
McAfee's technical support is a bit of a letdown. Also, there's no good support within our region. The people who are...
Read full review of McAfee ePolicy Orchestrator »
Kamal Abdelrahman
Country Manager at a tech services company
I would rate McAfee technical support as a seven. Improvements could be made in response time or quality as all of...
Read full review of McAfee Total Protection for Data Loss Prevention »
Muco Aga
Cloud Security Solutions Consultant at CloudCan
We did not directly reach out to McAfee, the corporation, in terms of support. We can get help from their partners....
Read full review of McAfee Total Protection for Data Loss Prevention »
Anonymous User
Technical Engineer at a tech services company
Technical products are bound to get stuck due to the technical processes involved. Sometimes, certain new issues crop...
Read full review of McAfee ePolicy Orchestrator »
Amman Khan Mohammed
Senior System Engineer at a tech services company
I have opened a few cases with technical support and their support is good. It depends on what type of contract you...
Read full review of McAfee ePolicy Orchestrator »
Ilan Amir
Global IT Manager at a pharma/biotech company
I'm working with a security company called Intensity. After doing my own PoC, and also checking an IBM solution, I...
Read full review of McAfee Complete Data Protection »
Stephen Odongo
Technical Support Engineer at Professional Technologies Kenya
The technical support is very good and they respond quite quickly.
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Network Architect at a tech services company
I've never dealt with technical support in the past. I can't speak to how knowledgeable or responsive they are. I've...
Read full review of McAfee Web Protection [EOL] »
Pankaj Nagpal
Chief Information Security Officer at Romsons
Technical support has not been helpful for us. We tried to reach out during the implementation process and were given...
Read full review of McAfee Total Protection for Data Loss Prevention »
Anonymous User
IT Security Specialist at a tech services company
Technical support is not too bad. They are quite mature and have experience with the product. We have not experienced...
Read full review of McAfee Application Control »
Mohd Fadhil
Security Engineer at Mavisco Resources Sdn Bhd
The technical support is good.
Read full review of McAfee Web Gateway Cloud Service »
Gustavo Vila Verde
Sales Engineer at a tech vendor
Levels two and three of tech support is very good.
Read full review of McAfee Firewall Enterprise MFE [EOL] »
JonathanChawatama
IT Security Consultant at ZOL Zimbabwe
McAfee technical support is ok, but we do not contact them very often. Every year, they impose certifications on us,...
Read full review of McAfee ePolicy Orchestrator »
AmerAlkhawaldeh
Account manager
I got in touch with the support team for McAfee Complete Data Protection about certain cases such as enhancement...
Read full review of McAfee Complete Data Protection »
Obaseun Awoyinfa
Security Consultant at CS Africa
To be honest, I have actually never really needed to call support overall. The product has been working all these...
Read full review of McAfee Complete Data Protection »
Anonymous User
Managing Director at a consultancy
Technical support is handled via our partner. They helped us implement and manage the solution. We go through them...
Read full review of McAfee MVISION Mobile »
Eduardo Jassir
Cyber Security Coordinator at Gecelca SA E.S.P.
We receive technical support from the partner, and they are very good. We've never had to contact McAfee. We just...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Senior Technical Team Lead at Foresight Software Solutions Pvt Ltd
The technical support is good. It's easy for us to reach support whenever we experience any issues. They put us right...
Read full review of McAfee Complete Data Protection »
DucDoan
Security Manager at a tech services company
For the most part, technical support has been great. When we've had technical problems, they've helped us. I've found...
Read full review of McAfee Vulnerability Manager for Databases [EOL] »
RajuBhatt
retired
I've never had to reach out to the support.
Read full review of McAfee Complete Data Protection »
Amer-Alkhawaldeh
Presales Manager at a computer software company
Essentially, as a service delivery partner, we are also technical support to some level.
Read full review of McAfee Complete Data Protection »
JonathanChawatama
IT Security Consultant at ZOL Zimbabwe
I'd rate technical support seven out of ten. Every year we have to go through product certifications, so we hardly...
Read full review of McAfee Complete Data Protection »
Anonymous User
Information Security Analyst at a real estate/law firm
I have dealt with technical support from McAfee Complete Data Protection. It just depends on where I get the person....
Read full review of McAfee Complete Data Protection »
Anonymous User
Storage Engineer at 22by7
Technical support is absolutely fine. I have very good friends in support. Most of the time, most of my friends are...
Read full review of McAfee Complete Data Protection »

Review 1 of 30

Kamal Gulati
Managing Director at ITS Technology Solution Pvt. Ltd.
We have our own technical team and we have not needed to contact the support for Webroot Business Endpoint Protection.
Read full review of OpenText Core Endpoint Protection »
Anand-Dutta
Head Global Alliances Director at Tech Mahindra Limited
The technical support team of ArcSight Enterprise Security Manager (ESM) is very helpful. I would rate technical...
Read full review of OpenText Enterprise Security Manager »
JaideepSingh
Technology Specialist at a government
Microsoft support is amazing. Sometimes it's very good and very quick. And sometimes, we struggle. In the last one or...
Read full review of Sentinel »
Anonymous User
Performance Architect at a tech vendor
On a scale of one to ten, where one is low, and ten is high-quality technical support, I rate the support a one.
Read full review of OpenText Professional Performance Engineering (LoadRunner Professional) »
Santosh Koppu
Lead software engineer at Chevron
The application has been upgraded, and the majority of relevant articles have been updated within the last two years....
Read full review of OpenText Documentum Content Management »
Abbasi Poonawala
Chief Enterprise Architect at Alinma Bank
Technical support is available 24/7, They are on a rota basis for the different regions. If I'm looking for support...
Read full review of OpenText Enterprise Security Manager »
Isabella Canovai
Sales at FOREFRONT TECHNOLOGIES LLC
OpenText Documentum's technical support needs to be improved.
Read full review of OpenText Documentum Content Management »
Raghunathan Govindarajapuram
Principal at a tech vendor
Since our company uses the tool for a lot of our customers, we get the best and premium support. Also, all our...
Read full review of OpenText Software Delivery Management »
Olajide Olusegun
Network Team Lead at Atlas Security
I had an awesome support experience.
Read full review of OpenText Behavioral Signals »
AhmedBahgat
Advisor at Saudi Telecom Company
I would rate their technical support as eight out of ten. Response time could be improved.
Read full review of OpenText Network Operations Management »
Anonymous User
Associate Manager at a transportation company
We have contacted technical support. They're fine. I don't see the benefit in the chats I had with them about the...
Read full review of OpenText Functional Testing »
Anonymous User
Senior Director, Platform Engineering at a real estate/law firm
Their support been good. Our experience with their professional services and tech support has been generally good.
Read full review of OpenText Capture »
Anonymous User
Head of Testing - Warehouse Solutions at a financial services firm
We have had a poor experience with customer service and support, and sometimes, we do not get responses from them.
Read full review of OpenText Application Quality Management »
Anonymous User
Information Security & IT Governance Manager at a insurance company
We do not interact with customer service directly. Most issues are resolved through our vendor.
Read full review of OpenText Service Management (SMAX) »
Wilheminah Ngqola
QA Specialist at Vodacom
We have used the technical support, and they are very good. There was a time that the server firewall was enabled, so...
Read full review of OpenText Software Delivery Management »
Anonymous User
Installer developer / CMSupport at a computer software company
Customer Service: 9/10. Technical Support: 9/10.
Read full review of OpenText AccuRev »
Anonymous User
Project Manager at a tech services company
I have not interacted directly with HP on the product support.
Read full review of OpenText Functional Testing »
Anonymous User
DW Admin at a hospitality company
Customer Service: I have not been in contact with their customer service. Technical Support: I have not been in...
Read full review of OpenText Analytics Database (Vertica) »
Anonymous User
IT Service Manager at a transportation company
Customer Service: Getting better Technical Support: Very good
Read full review of Micro Focus Service Anywhere [EOL] »
Anonymous User
Cloud Services - Service Assurance Tools Consulting Lead at a computer software company
The technical I have received from Micro Focus Storage Operations Manager is good.
Read full review of Micro Focus Storage Operations Manager [EOL] »
PeterJansson
Head of Strategic Ecosystems and Accounts for Pedab Group at Pedab
I have not personally worked with technical support, but I hear that there's no problem there.
Read full review of OpenText Service Manager [EOL] »
Anonymous User
Identity Architect at a retailer
Customer Service: Never had a need to call customer service. Technical Support: It was a pretty similar standard to...
Read full review of OpenText Identity Manager »
Peter-Mendonca
Sr. Group Manager at a tech vendor
I've had mixed experiences. Sometimes, it was fine, and it was not so good at other times. It isn't as good as it...
Read full review of OpenText Enterprise Security Manager »
Anonymous User
Enterprise DevOps Leader, Program Manager at a media company
We hardly have incidents. There hasn't been much activity as compared to UFT. We will see how it goes in the future.
Read full review of OpenText Functional Testing for Developers »
Anonymous User
Chief Technology Officer at DoITWise
Technical support is definitely good. When I have contacted them, I had my cases solved on time.
Read full review of OpenText ZENworks Configuration Management »
Anonymous User
IT testing lead at a pharma/biotech company
Technical support was good for the installation and for the support of the initial support of the software. This...
Read full review of AppPulse Suite [EOL] »
Anonymous User
Managing Partner at Thorium Data Science
It's very good. HP have some technically smart guys and are willing to give access to them when you start using...
Read full review of OpenText Analytics Database (Vertica) »
Anonymous User
Performance Test Lead at a consultancy
Customer Service: I don't have recent experience with HPE customer service. Technical Support: I don't have recent...
Read full review of OpenText Professional Performance Engineering (LoadRunner Professional) »
BCCB Onil Nunes
Chief Information Officer at Bassein Catholic Co-Op Bank
I have not been in touch with ArcSight for technical support. I only talked to my vendor, who monitored my network....
Read full review of OpenText Enterprise Security Manager »
Anonymous User
Engineer at a consumer goods company
The technical support could be better. The ticket tracking process is sometimes not done properly. It requires you to...
Read full review of Micro Focus Service Anywhere [EOL] »

Review 1 of 30

Technical Support

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