Compare McAfee vs OpenText

US$ $1,624. million OpenText software applications manage content or unstructured data for most types of governance, efficiency and monetization requirements in large companies, government agencies and professional service firms. OpenText solutions are aimed at addressing information management requirements, including the management of large volumes of content, compliance with regulatory requirements, and mobile and online experience management.

Sample Customers

McAfee Complete Data Protection

Xcel Energy

OpenText SecureMail

Advencia

ZENworks Suite

CSC

OpenText Data Privacy and Protection Foundation (Voltage)

Epicor, Allegiant Travel Company, EnvisionRxOptions

Popular Solutions

McAfee ePolicy Orchestrator

2 reviews

McAfee Complete Data Protection

4 reviews

McAfee Total Protection for Data Loss Prevention

2 reviews

OpenText Application Quality Management

7 reviews

OpenText Data Protector

2 reviews

OpenText Enterprise Security Manager

6 reviews

Top Industries

Construction Company

13%

Outsourcing Company

12%

Financial Services Firm

10%

Comms Service Provider

Financial Services Firm

12%

Construction Company

10%

Outsourcing Company

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Wahidur Rahman
Senior Executive Officer at United Commercial Bank Limited
Our primary use case for this solution is activity, authentication, and scans for audit purposes and priority...
Read full review of McAfee Vulnerability Manager for Databases [EOL] »
BharatUjenia
Sr. Group Manager - Enterprise IT at WNS Global Services
We use this solution for SSL encryption and web inspection. It's our first line of defense in terms of my internet...
Read full review of McAfee Web Protection [EOL] »
Chetankumar Savalagimath
Delivery Manager at a tech services company
Presently, I am using the Threat Intel solution for reputation checks in our daily SOC operations and threat hunting....
Read full review of McAfee Global Threat Intelligence [EOL] »
Anonymous User
Information Security Analyst at a real estate/law firm
My major use case for McAfee Complete Data Protection is for DLP. McAfee Complete Data Protection helps to prevent...
Read full review of McAfee Complete Data Protection »
Kalidas Mangle
Sr. System Engineer at Zensar Technologies
We are working with McAfee Total Protection for Data Loss Prevention and Trellix products in our environment, but not...
Read full review of McAfee Total Protection for Data Loss Prevention »

Review 1 of 5

Himanshu_Tyagi
Lead Cybersecurity at TBO
I have been working with AWS cloud for the past six to seven years, and in my current role, I am working on AWS...
Read full review of OpenText Core Application Security »
Alejandro Stromer
Director Consulting SAP OpenText en Entelgy at DCL Consultores EIM SL
We are partners of OpenText Content Management in the area of content management and in another area of SAP...
Read full review of OpenText Content Management »
Gaurav Ranade
CTO at Rah Infotech Pvt Ltd
ArcSight Security Orchestration Automation Response is required in most security projects. Whenever there are...
Read full review of ArcSight Security Orchestration Automation Response »
Jitendrak Naik
consultant at tcs
We primarily focus on integration of data from different source systems to warehouse loading. OpenText Analytics...
Read full review of OpenText Analytics Database (Vertica) »
ArnabPaul
Cyber Security Consultant at a tech vendor
I am currently working with several tools. For Fortify, I use SCA and WebInspect. Apart from that, I use Burp Suite...
Read full review of OpenText Dynamic Application Security Testing »

Review 1 of 5

Customer Service

Kamal Abdelrahman
Country Manager at a tech services company
In general the technical is average. Not great but not bad.
Read full review of McAfee Total Protection for Data Loss Prevention »
Yantao Zhao
Software Integration Engineer at Thales
My impression of the technical support of McAfee Complete Data Protection is favorable.
Read full review of McAfee Complete Data Protection »
Vincent Watti
Owner at Network Technics & Systems Ltd
The support is good. We've interacted with them directly a few times.
Read full review of McAfee ePolicy Orchestrator »
Obaseun Awoyinfa
Security Consultant at CS Africa
To be honest, I have actually never really needed to call support overall. The product has been working all these...
Read full review of McAfee Complete Data Protection »
Anonymous User
AVP - Information Security at a financial services firm
Technical support has been good. If I have ever needed assistance, I have been able to get some help.
Read full review of McAfee Web Protection [EOL] »
Boubacar Khouma
Owner at xconsult
I have not been in contact with McAfee's technical support.
Read full review of McAfee Total Protection for Data Loss Prevention »
Sambhaji Bhosale
Cyber security consultant at a tech vendor
The technical support has been excellent with no reported issues.
Read full review of McAfee ePolicy Orchestrator »
Ermal Galo
Information Security Officer at a financial services firm
We haven't required technical support in the last few years. Everything that has to be done, we have done it by...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Security Professional
Customer Service: We were a McAfee EMEA Premier Managed Service Provider at the time, so we had no problems getting...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Computer Framework at a healthcare company
I can't comment on technical support, because we really did not use it other than for downloading new versions or for...
Read full review of McAfee StoneGate [EOL] »
Anonymous User
Cyber Security at a tech services company
Technical support was good for what we needed. We just needed some support on the original install and set up, and we...
Read full review of McAfee Total Protection for Data Loss Prevention »
Anonymous User
Senior Consultant at a financial services firm
We had a local technical support company and did not deal with McAfee at the regional level. I can say that our local...
Read full review of McAfee ePolicy Orchestrator »
Mohd Fadhil
Security Engineer at Mavisco Resources Sdn Bhd
The technical support is good.
Read full review of McAfee Web Gateway Cloud Service »
Roi Nahari
CTO- Consulting Services at 2bsecure
The support needs some improvement. It needs to be more professional.
Read full review of Sentrigo Hedgehog [EOL] »
Anonymous User
Sr. Product Management Specialist at a comms service provider
The technical support is good, but it could be better.
Read full review of McAfee Vulnerability Manager for Databases [EOL] »
Anonymous User
Lead Cyber Security Consultant at a security firm
The most important thing is how they enable our team. They provide us with good support during the pre-sales stages.
Read full review of McAfee Complete Data Protection »
Anonymous User
Information Security Analyst at a real estate/law firm
I have dealt with technical support from McAfee Complete Data Protection. It just depends on where I get the person....
Read full review of McAfee Complete Data Protection »
Anonymous User
Implementation Engineer at a tech vendor
McAfee's technical support is actually fine.
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Senior Marketing Specialist II at Harman International
When we raise a ticket with the support they respond based on the severity of the matter. I rate the support from...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Service Management Consultant at Tata Consultancy
I've never had an issue with McAfee. I've never had to reach out to technical support.
Read full review of McAfee Total Protection for Data Loss Prevention »
Anonymous User
cybersecurity specialist at a mining and metals company
That's a question I can't answer because I haven't had to deal with them, personally. In general, when we're having...
Read full review of McAfee ePolicy Orchestrator »
Amer-Alkhawaldeh
Presales Manager at a computer software company
Essentially, as a service delivery partner, we are also technical support to some level.
Read full review of McAfee Complete Data Protection »
Anonymous User
Information System Security Coordinator at a comms service provider
I'm happy with the technical support.
Read full review of McAfee ePolicy Orchestrator »
Altaf Siddiqui
Network Engineer at IBoss Tech Solutions Pvt. Ltd
The solution's customer support team's response time is good. We raise the ticket on a support portal and communicate...
Read full review of McAfee Complete Data Protection »
Anonymous User
Cyber Security Engineer at a security firm
We've never escalated any issues to technical support. I can't speak to how helpful or responsive they would be.
Read full review of McAfee Complete Data Protection »
Anonymous User
Information Technology Security Consultant at Infosec Consulting ltd
I have not personally contacted technical support but I have gotten feedback from people who have. Most people are...
Read full review of McAfee Web Protection [EOL] »
RajuBhatt
retired
I've never had to reach out to the support.
Read full review of McAfee Complete Data Protection »
Joke
Security Analyst at a financial services firm
Technical support is okay. We get support from a McAfee partner here in Nigeria who liaises with the OEM too. We've...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Presales System Engineer
Customer Service: 8/10 when they needed to help us. Technical Support: 7/10.
Read full review of McAfee StoneGate [EOL] »
AjitKumar
Technical Security Engineer at Hitachi Systems, Ltd.
I am satisfied with the customer service/technical
Read full review of McAfee Complete Data Protection »

Review 1 of 30

Paul Grossman
Lead QA Engineer at Guaranteed Rate
Orasi's technical support is an A+. HPE's direct technical support is okay. Having an issue getting UFT to work with...
Read full review of OpenText Application Quality Management »
Nages Rao
Founder and Managing Director at Nichebit
The technical support for OpenText AppWorks is fine, but it's not one hundred percent, so if I were to rate support,...
Read full review of OpenText Process Automation »
ShitanshuKumar
Co-Founder at Insecsys Technologies Private Limited
The technical support from OpenText is very good.
Read full review of OpenText Core Application Security »
Irfan Ali
Lead Principal Architect at Injazat Data Systems
The customer service and support were satisfactory. There is room for improvement in the first-hand support. It would...
Read full review of OpenText Enterprise Security Manager »
Robinson Caiado Guimarães
Sales Leader at Better Now
The solution's customer support is excellent.
Read full review of OpenText Functional Testing Lab for Mobile and Web »
Arun Dhwaj
Senior Architect at a healthcare company
I rate the support for Fortify Static Code Analyzer a four out of five.
Read full review of OpenText Static Application Security Testing »
Steve-Roberts
Manager at MFGS, Inc.
I have experience with technical support. For secure clients in the US, domestic in-country support is outstanding....
Read full review of OpenText Software Delivery Management »
Takashi Asano
Sales Engineer at Palo Alto Networks
There's no need for me to contact technical support for Micro Focus Data Protector because my company's product team...
Read full review of OpenText Data Protector »
Anonymous User
QA Expert at a insurance company
On the lower end. I have a lot of trouble getting to useful information – on the HP site, and with their technical...
Read full review of OpenText Application Quality Management »
Barney Mogane
Information Technology Project Manager at PRASA
In rating the technical support of OpenText eDOCS Content Management, I would give it a six. I will tell you why I...
Read full review of OpenText eDOCS Content Management »
Anonymous User
Consultant at a financial services firm
Technical support is very good. At the time of implementation, they'll assist you with architecture and insights.
Read full review of ZENworks Suite »
Anonymous User
IT Admin at a financial services firm
It's very good.
Read full review of Agile Manager [EOL] »
Anonymous User
Head and Vice President at a financial services firm
Regarding technical support, the first tier is terrible as always, but after escalation the experience was perfect....
Read full review of Micro Focus Asset Manager [EOL] »
Ravi Suvvari
Performance and Fault-tolerance Architect
Customer Service: 7/10 Technical Support: 8/10
Read full review of OpenText SiteScope »
Anonymous User
Consultant/Partner at a tech consulting company
Quite responsive.
Read full review of OpenText Core Performance Engineering (LoadRunner Cloud) »
Anonymous User
Business Systems Consultant at a financial services firm
We have HPE FlexCare. This provides for single points of contact, which is a must with a large organization. Training...
Read full review of OpenText Application Quality Management »
Saraswathi B
Test Automation Project Lead at a tech services company
Customer Service: In my experience, the customer service is good. Technical Support: In my experience, the technical...
Read full review of OpenText Silk Test »
Rakesh Kanojia
Senior Technical Pre-Sales Consultant / Project Manager (BSM) at a computer software company
Good.
Read full review of OpenText Universal Discovery and Universal CMDB »
Anonymous User
Systems support and operations manager at a retailer
Technical support is a 9/10.
Read full review of OpenText Data Protector »
TanerCifci
Infrastructure Team Leader at IBTECH
Their technical support is also not very good. If we open a case, because we couldn't solve the problem, the case...
Read full review of OpenText AI Operations Management »
Anonymous User
Infrastructure Coordinator at a tech services company
Customer Service: It's excellent. Technical Support: It's excellent, but doesn't have my native language (Portuguese).
Read full review of OpenText Data Protector »
Anonymous User
Operations Manager at a wholesaler/distributor
Since I am using the solution as a trainer, I have not used any technical support.
Read full review of OpenText Data Protector »
Anonymous User
Director - Big Data, IoT and Analytics at a tech services company
I deal directly with Vertica's engineers, so I don't have much experience with their frontline tech support. However,...
Read full review of OpenText Analytics Database (Vertica) »
Anonymous User
Software Developer at a insurance company
Not as fast as I would like, but they work with our customers in addition to working with us which is great because...
Read full review of OpenText Enterprise Performance Engineering (LoadRunner Enterprise) »
Anonymous User
Principal Solutions Architect at a security firm
Most of what I've been doing with them is just getting help with being able to set up an environment and the license...
Read full review of OpenText Core Application Security »
Anonymous User
DXC Technology at a manufacturing company
Technical support is good. If it's used as an IT operation management solution, it will have the same premium...
Read full review of OpenText Network Automation »
Anonymous User
Founder at a comms service provider
We've used technical support in the past. For example, recently, we were changing our licenses from the traditional...
Read full review of OpenText Data Protector »
Anonymous User
Owner at a computer software company
As I mentioned, I teach Performance Center classes as an independent contractor, so I do not frequently have the need...
Read full review of OpenText Enterprise Performance Engineering (LoadRunner Enterprise) »
Andres_Gomez
Support Engineer at a computer software company
Customer service is managed by OpenText, previously Micro Focus and HP, and they offer very good services. Support...
Read full review of OpenText Functional Testing »
Mark Chase
Test Management Architect at a insurance company
I think like every company, they're changing the landscape. Support, in my experience, has been pretty good. There...
Read full review of OpenText Application Quality Management »

Review 1 of 30

Technical Support

No Data Available

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