Compare MSP360 vs SolarWinds

MSP360

Based on 16 reviews.

SolarWinds

Based on 420 reviews.

Overview

Information Not Available

SolarWinds Inc. develops enterprise information technology infrastructure management software for IT professionals. In 2007, SolarWinds raised funding from Austin Ventures, Bain Capital and Insight Venture Partners. SolarWinds completed its initial public offering of $112.5 million in 2009. In 2012, SolarWinds' total revenue reached $269 million. In June 2014, the company purchased the Swedish web-monitoring company Pingdom.

Sample Customers

Dameware Remote Support

Illinois School District

SolarWinds Dameware Remove Everywhere

Accenture, Emerson, Lockheed Martin, Nielsen, NTT

Popular Solutions

MSP360 Backup

0 reviews

Cloudberry

1 reviews

SolarWinds NPM

15 reviews

SolarWinds Server and Application Monitor

9 reviews

SolarWinds NetFlow Traffic Analyzer

10 reviews

Top Industries

Insurance Company

13%

Manufacturing Company

10%

Computer Software Company

Financial Services Firm

Manufacturing Company

10%

Financial Services Firm

Government

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
SRE. Devops. Cloud. FinOps at a financial services firm
My main use case for Cloudberry is to synchronize my files to S3 on AWS. A quick specific example of how I use...
Read full review of Cloudberry »

Review 1 of 1

GANESAN K
Senior Technical Engineer at a security firm
For Zoho, we did OP Manager, Audit Security, AD Security and Asset Management, Patch Management. These things we are...
Read full review of SolarWinds Web Help Desk »
Raja Xabi
Technical Manager at a comms service provider
I assess the impact of the alerting and reporting capabilities of SolarWinds NetFlow Traffic Analyzer by using email...
Read full review of SolarWinds NetFlow Traffic Analyzer »
NikhilKalwint
Technical Specialist at a recruiting/HR firm
We are monitoring all the infrastructure with SolarWinds Server and Application Monitor, which means our physical...
Read full review of SolarWinds Server and Application Monitor »
Anonymous User
IT Network Coordinator (Northern Region) at a financial services firm
My main use case for SolarWinds Hybrid Cloud Observability is proactive monitoring, which allows the network team or...
Read full review of SolarWinds Hybrid Cloud Observability »
Anonymous User
Manager - Production Database Administration at a tech vendor
My main use case for SolarWinds Database Performance Analyzer is as a database performance monitoring tool. My...
Read full review of SolarWinds Database Performance Analyzer »

Review 1 of 5

Customer Service

DavidWork
Owner at a tech services company
I rate the support from MSP360 Backup an eight out of ten.
Read full review of MSP360 Backup »
CONRAD FORREST
President at a sports company
The technical support is decent, but I don't want to know the details of the backup and we almost have to pay...
Read full review of MSP360 Backup »
Amit Suthar
Team Lead at a computer software company
The technical support services are good.
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Anonymous User
Owner
I have only had one question that I emailed support. My question was addressed in less than 24 hours, even going back...
Read full review of MSP360 Backup »
Magdalena Stanek
Owner at a tech services company
We haven't had to contact technical support yet. We find the solution very easy to use, so we haven't required any...
Read full review of MSP360 Backup »
Fabio De Souza
TS Engineer at a computer software company
I've used technical support in the past and I've found them to be very good. They are quite fast and very helpful. My...
Read full review of MSP360 Backup »
Anonymous User
President and Chief Technology Officer at a tech services company
We've dealt with technical support in the past and they have been very good so far. They are helpful and responsive....
Read full review of MSP360 Backup »
Anonymous User
SRE. Devops. Cloud. FinOps at a financial services firm
I have not interacted with customer support for Cloudberry.
Read full review of Cloudberry »
Anonymous User
System Admin at a financial services firm
Technical support is good and it is easy to get solutions.
Read full review of MSP360 Backup »
Anonymous User
Director
Not applicable.
Read full review of MSP360 Backup »
Anonymous User
IT Manager at a transportation company
Their support is good.
Read full review of MSP360 Backup »
Anonymous User
Owner at a tech services company
Their support is very good. I am happy with the support.
Read full review of MSP360 Backup »

Review 1 of 12

Akram Zaki Hussein
System and Network Administrator at a educational organization
I am content with the technical support offered. They are efficient and responsive. I would rate it ten out of ten.
Read full review of SolarWinds Security Event Manager »
Rafal-Stas
CEO at a security firm
The technical support team is very efficient and gives rapid answers.
Read full review of SolarWinds Access Rights Manager »
Henry-Steinhauer
Systems Engineer at a tech services company
We contacted technical support all of the time. They were fine.
Read full review of SolarWinds NPM »
Yoshiro Travezano
IM Infrastructure Specialist at a mining and metals company
Their support is good.
Read full review of SolarWinds NPM »
Ravi Khanchandani
Founder Director at a tech company
Technical support is fair, earning around an seven or eight rating.
Read full review of SolarWinds Network Configuration Manager »
Vaibhav Patkar
CISO at a tech services company
A different team interacts with technical support from SolarWinds, and they handle the support interactions. Tickets...
Read full review of SolarWinds Service Desk »
UmeshJoshi
Presales Specialist at a tech services company
SolarWinds' technical support is good, but they could improve their turnaround time and the ease of their escalation...
Read full review of SolarWinds Server and Application Monitor »
Jayesh Ramaiya
Network Analyst at a consultancy
The solution’s customer support is not very good.
Read full review of SolarWinds NPM »
Donald Bakels
Chief Executive Officer (CEO) at a tech services company
We do not have to contact the technical support for SolarWinds that I am aware of. Sometimes I have heard of support...
Read full review of SolarWinds NPM »
Ravi Khanchandani
Founder Director at a tech company
The technical support from SolarWinds Server Configuration Monitor has not been used often, but whenever we have used...
Read full review of SolarWinds Server Configuration Monitor »
Dr. SureshHungenahally
Chief Executive Officer at a consultancy
SolarWinds is excellent with its presets and typically requires an implementation partner, which is beneficial since...
Read full review of SolarWinds NetFlow Traffic Analyzer »
AchmadFredericks
Director, Technical Architect
I have not actually had to use technical support very much. I can not even count more than five instances in the span...
Read full review of SolarWinds Security Event Manager »
Anonymous User
Founder at a tech services company
Technical support is excellent. This is a review of NPM and therefore the SolarWinds Orion support is great. If I was...
Read full review of SolarWinds NPM »
Daniel Shine
Systems and Data Warehouse Supervisor at a renewables & environment company
We have very few issues that require technical support, we only contact them a few times a year. They generally...
Read full review of SolarWinds NPM »
Anonymous User
Senior Network Administrator at a manufacturing company
Contact support was great. They're very knowledgeable. They knew what we needed, once we explained our problem. In...
Read full review of SolarWinds NPM »
Jeffrey Robinette
System Engineer at a government
Customer Service: Good. There can be lag times on responses. Technical Support: Eight on a scale of 10.
Read full review of SolarWinds Security Event Manager »
Irshad_Khan
Solutions Architect at a consultancy
Customer support is good. I get an instant response and on-call support as well.
Read full review of SolarWinds Hybrid Cloud Observability »
Anonymous User
Senior Network Engineer
Customer Service: Very good. Technical Support: Very good.
Read full review of SolarWinds Server and Application Monitor »
Michael Savchenko
Business Developement Manager at a computer software company
I do not have direct experience with customer service, yet, according to my customers, the support is quick and meets...
Read full review of SolarWinds Hybrid Cloud Observability »
Anonymous User
IT Director at a construction company
At times, it’s been difficult to get through. However, in the past 12 months, they have reformed their ways and it’s...
Read full review of SolarWinds Storage Resource Monitor »
Anonymous User
Senior Engineer/Network Operations at a financial services firm
They need to improve their response time. Sometimes they take longer than expected. They need to respond quickly...
Read full review of SolarWinds Network Configuration Manager »
Anonymous User
Senior Network Engineer at a tech services company
Customer Service: 7 out of 10, compared to slow response time from Cisco. Technical Support: 7 out of 10
Read full review of SolarWinds NPM »
Anonymous User
Senior Lead at a tech vendor
The customer support for SolarWinds Hybrid Cloud Observability is excellent.
Read full review of SolarWinds Hybrid Cloud Observability »
Anonymous User
PC Support Technician at a educational organization
Customer Service: Good. Technical Support: Technical Support has plenty of room for improvement, knowledge of their...
Read full review of SolarWinds NPM »
Anonymous User
System Engineer - Infrastructure Lead at a tech services company
We receive our support from the local vendor and it is good. When we call and ask for support, the response is very...
Read full review of SolarWinds NPM »
DineshKumar26
Deputy Manager at a financial services firm
Support is always available when I raise an issue. My company also gets India-based support from SolarWinds Network,...
Read full review of SolarWinds Network Device Monitor »
Anonymous User
Sr. IT Infrastructure Specialist at a tech company
Technical support is average. Sometimes it took days to get responses and the responses were via email.
Read full review of SolarWinds NPM »
Anonymous User
Vice President Of Global Operations at a computer software company
We didn't always get the responsiveness that we needed in terms of the level of urgency. If it was something where it...
Read full review of SolarWinds NPM »
Anonymous User
Software Engineer at a comms service provider
We have worked with SolarWinds support intensively. It's a vast product, so one tech engineer can't be an expert on...
Read full review of SolarWinds Security Event Manager »
Anonymous User
Business Consultant. at a tech services company
Technical support is okay. We've contacted them many times and they've been fine.
Read full review of SolarWinds Network Configuration Manager »

Review 1 of 30

Technical Support

No Data Available

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