Compare Nagios vs Rapid7

Nagios, an open-source computer-software application, monitors systems, networks and infrastructure. Nagios offers monitoring and alerting services for servers, switches, applications and services. It alerts users when things go wrong and alerts them a second time when the problem has been resolved. Ethan Galstad and a group of developers originally wrote Nagios as NetSaint. As of 2015 "Agios" also transliterates the Greek word, which means "saint".

Information Not Available

Sample Customers

Nagios XI

Nagios has over one million users globally, including AOL, DHL, McAfee, MCI, MTV, Yahoo!, Universal, Toshiba, Sony, Siemens, and JPMorgan Chase.

Nagios Core

Airbnb, Cisco, PayPal, FanDuel

Nagios Log Server

IBM, impulse, wipro, comteco

NetFort LANGuardian

City of Armadale, NCG Group, King Faisal Hospital

Rapid7 InsightOps

Trimble Navigation Limited

Popular Solutions

Nagios XI

4 reviews

Nagios Core

6 reviews

Nagios Network Analyzer

0 reviews

Rapid7 InsightVM

16 reviews

Rapid7 InsightIDR

7 reviews

Rapid7 Metasploit

7 reviews

Top Industries

Computer Software Company

11%

Financial Services Firm

Manufacturing Company

Government

Computer Software Company

11%

Financial Services Firm

10%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Emmanuel Appiah Boateng
Network and Security Engineer at a educational organization
I normally use Nagios XI for our servers. It's not particularly used for network equipment, however, I use it for...
Read full review of Nagios XI »
Gilbert Mwiinga
Baobab College logo System Administrator at a university
Primarily, I use it to monitor the uptime of all equipment, as well as network connectivity, availability, and the...
Read full review of Nagios Network Analyzer »
Syarul Idzuddin Adzmi
Operation Director at a tech services company
In my company, we use Nagios Log Server as our data center.
Read full review of Nagios Log Server »
Husham Yaqoob
Senior System Administrator at a tech services company
I was a senior system administrator. I've been using Nagios Core for more than ten years now. It can be used to...
Read full review of Nagios Core »
SyarulIdzuddin Adzmi
Operation Director at a tech services company
We use it for this specific client, they've deployed multiple instances of it across various locations to facilitate...
Read full review of Nagios Fusion »

Review 1 of 5

Shritam Bhowmick
Vulnerability Management Lead at a manufacturing company
Our main use case for Rapid7 InsightAppSec is to perform internal assessment of applications and external facing...
Read full review of Rapid7 InsightAppSec »
SohailHyder
Head of Cyber Security at a government
I am working with Rapid7 InsightOps and Rapid7 InsightIDR because the requirement is as such from the customer side,...
Read full review of Rapid7 InsightIDR »
FurqanLatif
Senior Manager - Pre-Sales at a tech services company
The main use case is the vulnerability assessment of their assets. Assets include Windows or Linux platforms. This is...
Read full review of Rapid7 InsightVM »
Anonymous User
Head of Sales Services Department at a comms service provider
I use Rapid7 Metasploit as a distributor, as an integrator, and as a user. I use Rapid7 Metasploit in my company...
Read full review of Rapid7 Metasploit »
Hiroshi Watanabe
Marketing Expert at a comms service provider
The typical use case for Rapid7 MDR is that it is highly valued. It is not so bad, but competition with EDR is tough....
Read full review of Rapid7 MDR »

Review 1 of 5

Customer Service

Daniel Tamiru
Manager, Database & System Administration at a financial services firm
We do not have experience with customer service and support.
Read full review of Nagios Core »
Sumanth Arshanapally
Senior Analyst at a tech vendor
I did not use the support from the vendor.
Read full review of Nagios XI »
Syarul Idzuddin Adzmi
Operation Director at a tech services company
I had raised a ticket with the solution's technical support for some stability issues, and they helped me resolve my...
Read full review of Nagios Log Server »
Rizwan Shabbir
Systems Administrator at a computer software company
We do not have support for this solution, it is free.
Read full review of Nagios Core »
Harshvardhan Dave
Nagios Technical Expert at a tech vendor
As I am working from Asia, and Nagios is based in America, we face the issue of time zones. But overall, trouble...
Read full review of Nagios XI »
Anonymous User
Co-Founder / Executive Director / Chief Technical Officer at a tech company
The initial setup was a little bit straightforward but cumbersome as there was more work in tweaking to make it work...
Read full review of Nagios XI »
Anonymous User
System Administrator at a hospitality company
With the open source forks, the community is vast and so is the knowledge around the product. Because of this, even...
Read full review of Nagios XI »
MohamedEl Azzouzi
Production Systems Engineer at a tech services company
Technical support isn't very good. You can't find much help on the forums. You need to look things up by yourself...
Read full review of Nagios Network Analyzer »
Hattab Mahdi
Assistant Director at a manufacturing company
I have not needed to contact technical support. There are webinars and other information available that I have made...
Read full review of Nagios XI »
Anonymous User
Network Engineer at a tech services company
Customer Service: I haven't had to use it. Technical Support: I haven't had any need to use it.
Read full review of Nagios XI »
Anonymous User
Software Test Engineer at a comms service provider
I didn’t require any service as the documentation is good and most questions are answered on any number of forums.
Read full review of Nagios XI »
Anonymous User
Network Engineer at a retailer
We don't really have technical support from the solution. We rely instead on learning the solution and focusing on...
Read full review of Nagios Core »
Aymen Dridi
Systems and Virtualization Engineer at a tech services company
We use the open-source version of this solution and there is a large community that can provide support for any of...
Read full review of Nagios Core »
DHINIL KUTTIKADAN
Unix Administrator at a computer software company
Support could be better. The main issue is that their support is in the US. They are only available in a certain...
Read full review of Nagios Log Server »
Anonymous User
Principal Engineer at a tech vendor
An eight out of 10, because technical support always has room for improvement.
Read full review of Nagios XI »
Anonymous User
Senior Technical Support Engineer at a cloud solution provider
We have not needed technical support.
Read full review of Nagios Core »
UweBergemann
Administrator at a non-profit
I have not contacted technical support for the solution.
Read full review of Nagios Core »
Krish Sastry
Distributed Systems Architect at a manufacturing company
It's based on a forum. It allows us to get help from support as well as from other clients who may have knowledge.
Read full review of Nagios XI »
Anonymous User
R&D Support & Monitoring, IT Production at a tech vendor
I haven't had any experience with technical support.
Read full review of Nagios XI »
Anonymous User
Site Reliability Engineer at a tech company
I haven't had the need to use technical support.
Read full review of Nagios Core »
Anonymous User
Computer Engineer at a tech services company
For technical support, I think I would try to rate it somewhere around seven out of ten.
Read full review of Nagios Core »
Anonymous User
Technology Innovator and Entrepreneur at a tech services company
In general, tech support is available as needed but it is not inexpensive. Response times are generally within 24...
Read full review of Nagios XI »
Anonymous User
Consultant Ingénieur de production informatique at a tech services company
Nagios responds quickly when you need them, and the community is really big.
Read full review of Nagios XI »
Matthew Camilleri
NMS Team Leader at a comms service provider
We use the support forum. In fact, it's part of the license. Even if you're just a member of the forum, you can still...
Read full review of Nagios XI »
Anonymous User
Labs infrastructure & technology team leader at a comms service provider
Customer Service: I'm not using any customer service. Technical Support: I'm not in need of any technical support.
Read full review of Nagios Core »
Anonymous User
IT Support Technician
Customer Service: Can't comment on this as Nagios Core is supplied without support. Technical Support: This is one...
Read full review of Nagios Core »
Hattab Mahdi
Assistant Director at a manufacturing company
We haven't needed to contact support since we have a very big, strong senior engineering team. We have very good...
Read full review of Nagios XI »
Anonymous User
Constructor of the computer systems at a security firm
Customer Service: I only have the free version, which does not have customer service. Technical Support: I only have...
Read full review of Nagios Core »
Mario Domeniconi
CEO at a tech services company
The technical support is quite good.
Read full review of Nagios Network Analyzer »
Anonymous User
Strategic Staffing Solutions at a retailer
Tech support has been pretty good. There have been a couple of occasions where we've had to pick up the phone and...
Read full review of Nagios Core »

Review 1 of 30

Andrei Bigdan
Executive Manager at a tech services company
Technical support is responsive, but it requires patience as you may have to wait for several days before they...
Read full review of Rapid7 Metasploit »
Muhammad Ali Aziz
Senior Manager Cyber Security Services & Solutions at a tech vendor
InsightVM's technical support is very good.
Read full review of Rapid7 InsightVM »
Krzysztof Witko
IT Security Engineer at a financial services firm
Technical support has been very helpful and responsive. We are satisfied with their level of support.
Read full review of Rapid7 InsightAppSec »
Prasanth Prasad
Chief Technology Officer at a tech vendor
I rate the technical support a six to seven out of ten.
Read full review of Rapid7 InsightIDR »
JensWolf
Systems Administrator at a legal firm
The speed of response from the technical support team may vary since I purchased it from a reseller in Sweden and not...
Read full review of Rapid7 InsightIDR »
Md. Shahriar Hussain
Information Security Analyst at a comms service provider
The solution's technical support is very poor. Their responses are delayed and don't meet the timelines.
Read full review of Rapid7 Metasploit »
Mahmoud Elhamaymy
Professional services team lead at a tech services company
We have not opened any tickets, as we have not experienced any issues. Also, the free version does not offer support,...
Read full review of Rapid7 Metasploit »
Shritam Bhowmick
Vulnerability Management Lead at a manufacturing company
I have a very good impression of Rapid7's technical support. They have provided excellent technical support, and they...
Read full review of Rapid7 InsightAppSec »
Shakeel Ahmad
Sr Cyber Security Consultant at a tech vendor
The articles and videos provide the information we need so we do not use technical support.
Read full review of Rapid7 InsightVM »
SamiAyyash
Threat Intelligence Engineer at a tech services company
Rapid7's customer support is awful. They didn't respond at all. Tenable's support is always available. I didn't have...
Read full review of Rapid7 InsightIDR »
Damir Miklavčič
Security Analyst at a insurance company
Approximately a year ago, we had an issue with the dashboard. We contacted technical support to ask a question....
Read full review of Rapid7 InsightVM »
Anonymous User
Cyber Security Engineer at a manufacturing company
Technical support is good.
Read full review of Rapid7 InsightVM »
Anonymous User
Manager at a financial services firm
For the technical support by Rapid7, I would give a six out of ten because our web-related systems are very important...
Read full review of Rapid7 InsightVM »
Yuva Viswanatham
Senior Platform Engineer Lead at a tech services company
The customer support for Rapid7 InsightCloudSec is good, as very prompt responses are received to queries.On a scale...
Read full review of Rapid7 InsightCloudSec »
Anonymous User
Manager at a financial services firm
The technical support is good, however, there can be improvements in response time and support levels.
Read full review of Rapid7 InsightAppSec »
Natthapong Fongsin
Assistant Technical Manager at a tech services company
We would sometimes need to reach out to technical support. This was only in instances when the product would crash or...
Read full review of Rapid7 InsightAppSec »
Enrique Santiatiagogo
Owner at a computer software company
Their technical support is very good.
Read full review of Rapid7 InsightVM »
MohamedTaha
Cyber Security Division Manager at a tech services company
The technical support is amazing. I have been in contact with the local office in Dubai, and they are very good.
Read full review of Rapid7 InsightAppSec »
Davide Baudanza
CoFounder & Head of Technology at a tech services company
The technical support is very good and respond quickly when there is a problem.
Read full review of Rapid7 InsightIDR »
Anonymous User
Information Security Manager at a educational organization
Tech support is satisfactory.
Read full review of Rapid7 InsightVM »
Girish Kikkeri
Cyber Security Consultant at a tech services company
The tech support from Rapid7 AppSpider is good. They contact us online in case of any open issues.
Read full review of Rapid7 AppSpider »
Anonymous User
Linux admin at a wholesaler/distributor
We have not had the need to contact technical support.
Read full review of Rapid7 InsightIDR »
reviewer5848142
Security Systems Engineer at a tech vendor
Regarding technical support for Rapid7 InsightConnect, they are pretty great. Sometimes it is not always super easy...
Read full review of Rapid7 InsightConnect »
Al Sedghi
Chief Technology Officer at a tech consulting company
We have premium support and Rapid7 gives us a dedicated team and phone number so we can reach out whenever there is...
Read full review of Rapid7 InsightConnect »
Anonymous User
IT Security & Operations Manager at a wholesaler/distributor
I'm not impressed with their support right now. Their support model is not really good. They have a portal or forum,...
Read full review of Rapid7 InsightCloudSec »
Anonymous User
Technical Consultant at a tech consulting company
I've been in contact with technical support in the past. they're very good. We're satisfied with the level or...
Read full review of Rapid7 InsightVM »
Anonymous User
0 at a tech vendor
I haven't interacted with Rapid7's technical support.It is crucial for tech support to resolve issues as quickly as...
Read full review of Rapid7 InsightVM »
JoChaiyut
Product Manager
I have not used the technical support.
Read full review of Rapid7 InsightIDR »
Anonymous User
Security Solution Engineer II at a security firm
They are responsive, but there is scope for improvement. I would rate them an eight out of ten.
Read full review of Rapid7 InsightIDR »
Anonymous User
Enterprise Sales at a tech vendor
The technical support is good. They follow and adhere to their SLA terms. Based on the customer's needs, they can go...
Read full review of Rapid7 InsightIDR »

Review 1 of 30

Technical Support

No Data Available

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