Compare Nagios vs Rapid7

Nagios, an open-source computer-software application, monitors systems, networks and infrastructure. Nagios offers monitoring and alerting services for servers, switches, applications and services. It alerts users when things go wrong and alerts them a second time when the problem has been resolved. Ethan Galstad and a group of developers originally wrote Nagios as NetSaint. As of 2015 "Agios" also transliterates the Greek word, which means "saint".

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Sample Customers

Nagios XI

Nagios has over one million users globally, including AOL, DHL, McAfee, MCI, MTV, Yahoo!, Universal, Toshiba, Sony, Siemens, and JPMorgan Chase.

Nagios Core

Airbnb, Cisco, PayPal, FanDuel

Nagios Log Server

IBM, impulse, wipro, comteco

NetFort LANGuardian

City of Armadale, NCG Group, King Faisal Hospital

Rapid7 InsightOps

Trimble Navigation Limited

Popular Solutions

Nagios XI

4 reviews

Nagios Core

6 reviews

Nagios Network Analyzer

0 reviews

Rapid7 InsightVM

15 reviews

Rapid7 InsightIDR

7 reviews

Rapid7 Metasploit

7 reviews

Top Industries

Computer Software Company

10%

Financial Services Firm

Manufacturing Company

Government

Computer Software Company

10%

Financial Services Firm

10%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Emmanuel Appiah Boateng
Network and Security Engineer at a educational organization
I normally use Nagios XI for our servers. It's not particularly used for network equipment, however, I use it for...
Read full review of Nagios XI »
Gilbert Mwiinga
Baobab College logo System Administrator at a university
Primarily, I use it to monitor the uptime of all equipment, as well as network connectivity, availability, and the...
Read full review of Nagios Network Analyzer »
Syarul Idzuddin Adzmi
Operation Director at a tech services company
In my company, we use Nagios Log Server as our data center.
Read full review of Nagios Log Server »
SyarulIdzuddin Adzmi
Operation Director at a tech services company
We use it for this specific client, they've deployed multiple instances of it across various locations to facilitate...
Read full review of Nagios Fusion »

Review 1 of 4

Shritam Bhowmick
Vulnerability Management Lead at a manufacturing company
Our main use case for Rapid7 InsightAppSec is to perform internal assessment of applications and external facing...
Read full review of Rapid7 InsightAppSec »
SohailHyder
Head Of Cyber Security at a government
I am working with Rapid7 InsightOps and Rapid7 InsightIDR because the requirement is as such from the customer side,...
Read full review of Rapid7 InsightIDR »
FurqanLatif
Senior Manager - Pre-Sales at a tech services company
The main use case is the vulnerability assessment of their assets. Assets include Windows or Linux platforms. This is...
Read full review of Rapid7 InsightVM »
Anonymous User
Head of Sales Services Department at a comms service provider
I use Rapid7 Metasploit as a distributor, as an integrator, and as a user. I use Rapid7 Metasploit in my company...
Read full review of Rapid7 Metasploit »
Hiroshi Watanabe
Marketing Expert at a comms service provider
The typical use case for Rapid7 MDR is that it is highly valued. It is not so bad, but competition with EDR is tough....
Read full review of Rapid7 MDR »

Review 1 of 5

Customer Service

Emmanuel Appiah Boateng
Network and Security Engineer at a educational organization
I haven't really needed to contact tech support from Nagios. I haven't had much experience with their customer service.
Read full review of Nagios XI »
Syarul Idzuddin Adzmi
Operation Director at a tech services company
I had raised a ticket with the solution's technical support for some stability issues, and they helped me resolve my...
Read full review of Nagios Log Server »
James Jaramillo
IT Specialist at a financial services firm
Nagios support is good. They also have a complete knowledge base, so if you need to figure something out, you can...
Read full review of Nagios Core »
Gilbert Mwiinga
Baobab College logo System Administrator at a university
The customer service and support team is good. Whenever I needed assistance, they were responsive and provided the...
Read full review of Nagios Network Analyzer »
Amir Said
Site Duty Manager at a comms service provider
We didn't need to ask them for support before. It's easy to deal with it.
Read full review of Nagios XI »
Anonymous User
Site Reliability Engineer at a tech company
I haven't had the need to use technical support.
Read full review of Nagios Core »
Harshvardhan Dave
Nagios Technical Expert at a tech vendor
As I am working from Asia, and Nagios is based in America, we face the issue of time zones. But overall, trouble...
Read full review of Nagios XI »
Anonymous User
Web Operations Engineer at a renewables & environment company
I didn't use customer service and technical support for Nagios. Everything I did I learned online through the...
Read full review of Nagios XI »
Anonymous User
IT Coordinator at a tech services company
I've never needed to contact the vendor as I have always found my answers via the documentation and Google searches.
Read full review of Nagios Core »
David Pratt
Senior DevOps Engineer Individual Contributor at a financial services firm
Technical support is generally good. I would rate them a four out of five.
Read full review of Nagios XI »
Anonymous User
IT Administrator at a tech services company
I've never used tech support and I find all my answers on Google or forums.
Read full review of Nagios Core »
Anonymous User
NOC Manager/Network Administrator at a tech vendor
I dealt with technical support for a few months, but because I do not have a support contract I have not used it in...
Read full review of Nagios XI »
Krish Sastry
Distributed Systems Architect at a manufacturing company
It's based on a forum. It allows us to get help from support as well as from other clients who may have knowledge.
Read full review of Nagios XI »
Anonymous User
IT-OSS Manager at a comms service provider
Because we are working in Iran, we have embargoes, and this means we don't have any support from Nagios support. As a...
Read full review of Nagios XI »
Hattab Mahdi
Assistant Director at a manufacturing company
I have not needed to contact technical support. There are webinars and other information available that I have made...
Read full review of Nagios XI »
Anonymous User
Principal Engineer at a tech vendor
An eight out of 10, because technical support always has room for improvement.
Read full review of Nagios XI »
Hattab Mahdi
Assistant Director at a manufacturing company
I think it's average. It's not fast, but I think it's okay. For the price, I think the quality of support is normal.
Read full review of Nagios XI »
Anonymous User
Account Manager, Cybersecurity at a tech services company
Support, we have a time zone issue, but we are providing our own support. I don't believe we require anything,...
Read full review of Nagios XI »
DHINIL KUTTIKADAN
Unix Administrator at a computer software company
Support could be better. The main issue is that their support is in the US. They are only available in a certain...
Read full review of Nagios Log Server »
DHINIL KUTTIKADAN
Unix Administrator at a computer software company
The support is good. I would rate them a seven out of ten.
Read full review of Nagios XI »
Nishith Vyas
Sr. System Administrator at a tech services company
Nagios Core, which is an open source product has very limited scalability features. Large Nagios solutions have...
Read full review of Nagios Core »
Anonymous User
R&D Support & Monitoring, IT Production at a tech vendor
I haven't had any experience with technical support.
Read full review of Nagios XI »
UweBergemann
Administrator at a non-profit
I have not contacted technical support for the solution.
Read full review of Nagios Core »
Anonymous User
Network Engineer at a retailer
We don't really have technical support from the solution. We rely instead on learning the solution and focusing on...
Read full review of Nagios Core »
Michael Nbwiga
IT CIO at a consultancy
We have not been in contact with technical support.
Read full review of Nagios XI »
Aymen Dridi
Systems and Virtualization Engineer at a tech services company
We use the open-source version of this solution and there is a large community that can provide support for any of...
Read full review of Nagios Core »
Anonymous User
Operational Lead at a government
The solution's technical support is okay. I am always with the people on the support side.
Read full review of Nagios XI »
Anonymous User
Labs infrastructure & technology team leader at a comms service provider
Customer Service: I'm not using any customer service. Technical Support: I'm not in need of any technical support.
Read full review of Nagios Core »
Hattab Mahdi
Assistant Director at a manufacturing company
We haven't needed to contact support since we have a very big, strong senior engineering team. We have very good...
Read full review of Nagios XI »
Anonymous User
Manager Infrastructure at a manufacturing company
As it's an opensource project, there is good contribution to, and good support, from blogs and FAQs.
Read full review of Nagios XI »

Review 1 of 30

Andrei Bigdan
Executive Manager at a tech services company
Technical support is responsive, but it requires patience as you may have to wait for several days before they...
Read full review of Rapid7 Metasploit »
Karthick Selvam
Senior Software Engineer at a tech vendor
Rapid7 provides timely support using direct chat or contact with support. We have enterprise support, which includes...
Read full review of Rapid7 InsightOps »
Mahmoud Elhamaymy
Professional services team lead at a tech services company
We have not opened any tickets, as we have not experienced any issues. Also, the free version does not offer support,...
Read full review of Rapid7 Metasploit »
Agustinus DWIJOKO
Network & Security Engineer at a comms service provider
The customer service and support team is very helpful. They have a great response time and have segmented teams. At...
Read full review of Rapid7 AppSpider »
SohailHyder
Head Of Cyber Security at a government
Customer service needs significant improvement. There are delays in support response times, and support is not...
Read full review of Rapid7 InsightVM »
Chad Kliewer
Information Security Officer at a comms service provider
The technical support folks at Rapid7 are a great bunch of folks. I haven’t had much need to contact them, but when I...
Read full review of Rapid7 InsightIDR »
Andrei Bigdan
Executive Manager at a tech services company
I rate the support from Rapid7 AppSpider an eight out of ten.
Read full review of Rapid7 AppSpider »
Mani Bommisetty
Infrastructure patching Manager at a manufacturing company
The customer support is excellent, and I have a very positive impression of it.
Read full review of Rapid7 Metasploit »
Prasanth Prasad
Chief Technology Officer at a tech vendor
I rate the technical support a six to seven out of ten.
Read full review of Rapid7 InsightIDR »
Anonymous User
IT Security Analyst at a financial services firm
Their customer support is really bad. On a scale of 1 to 10 I would probably give it a 1.
Read full review of Rapid7 InsightVM »
Anonymous User
Security Architect/Staff Engineer at a consultancy
The Rapid7 team has sync-up calls to help users understand the solution. When you have any issues, you can contact...
Read full review of Rapid7 InsightCloudSec »
Anonymous User
Principal security consultant at a computer software company
We have not been in contact with technical support.
Read full review of Rapid7 Metasploit »
Anonymous User
Manager at a financial services firm
The technical support is good, however, there can be improvements in response time and support levels.
Read full review of Rapid7 InsightAppSec »
Anonymous User
Security Solution Engineer II at a security firm
They are responsive, but there is scope for improvement. I would rate them an eight out of ten.
Read full review of Rapid7 InsightIDR »
Layth Mansour
Information Security Officer at a comms service provider
Their support is very good. Technical support varies from person to person. Some cases have taken some time, but once...
Read full review of Rapid7 InsightVM »
MohamedTaha
Cyber Security Division Manager at a tech services company
The technical support is amazing. I have been in contact with the local office in Dubai, and they are very good.
Read full review of Rapid7 InsightAppSec »
Anonymous User
Application Security Engineer at a tech services company
It's fair, although more in-depth usage case studies and documentation are offered for a purchased licence.
Read full review of NT OBJECTives NTOSpider [EOL] »
Anonymous User
Linux admin at a wholesaler/distributor
We have not had the need to contact technical support.
Read full review of Rapid7 InsightIDR »
Anonymous User
Material Coordinator at a energy/utilities company
The support that we are receiving at this time is from our partner who handles the issue with the vendor if needed.
Read full review of Rapid7 InsightVM »
Anonymous User
Enterprise ICT Security Architect at a tech services company
The technical support is very nice. They are good and they listen to the customers, which is very important in my...
Read full review of Rapid7 InsightVM »
Ryan Witt
IT Security Architect at a government
The technical support have been a pleasure to work with.
Read full review of Rapid7 InsightVM »
Anonymous User
Enterprise Sales at a tech vendor
The technical support is good. They follow and adhere to their SLA terms. Based on the customer's needs, they can go...
Read full review of Rapid7 InsightIDR »
Danny_Hermanus
IT Manager at a manufacturing company
I rate the technical support an eight out of ten. Sometimes when I submit a case to Rapid7's support team, it takes...
Read full review of Rapid7 InsightVM »
Yuva Viswanatham
Senior Platform Engineer Lead at a tech services company
The customer support for Rapid7 InsightCloudSec is good, as very prompt responses are received to queries.On a scale...
Read full review of Rapid7 InsightCloudSec »
Damir Miklavčič
Security Analyst at a insurance company
Approximately a year ago, we had an issue with the dashboard. We contacted technical support to ask a question....
Read full review of Rapid7 InsightVM »
Anonymous User
Works
I would rate the technical support from Rapid7 a ten, indicating high-quality support.
Read full review of Rapid7 InsightAppSec »
Midhun Kumar
Head of Infrastructure at a tech vendor
The support team at Rapid7 is commendable and always available to assist, especially when configuring applications...
Read full review of Rapid7 InsightAppSec »
Anonymous User
Information Security Senior Expert (Founding member, African Cybersecurity Center) at a financial services firm
Technical support is good and responsive.
Read full review of Rapid7 InsightVM »
Girish Kikkeri
Cyber Security Consultant at a tech services company
The tech support from Rapid7 AppSpider is good. They contact us online in case of any open issues.
Read full review of Rapid7 AppSpider »
RussellBurrows
Senior IT Security Specialist at a healthcare company
The support is great. The problem with the support team is that it does not have a calling number. The best way to...
Read full review of Rapid7 InsightAppSec »

Review 1 of 30

Technical Support

No Data Available

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