Compare NAVEX vs PagerDuty

NAVEX

Based on 11 reviews.

PagerDuty

Based on 103 reviews.

Sample Customers

EthicsPoint

Con-Way Freight

PagerDuty Operations Cloud

40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast

Popular Solutions

NAVEX Global

0 reviews

NAVEX One

0 reviews

PagerDuty Operations Cloud

68 reviews

Top Industries

Construction Company

12%

Outsourcing Company

11%

Financial Services Firm

10%

Comms Service Provider

Outsourcing Company

12%

Financial Services Firm

11%

Manufacturing Company

Performing Arts

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Eric Vollman
Information Security Business Enablement Mgr. at a insurance company
We use the solution to conduct risk assessments on our environment.
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Anonymous User
Quality Improvement Director at a healthcare company

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Review 1 of 2

No Data Available

Customer Service

Anonymous User
Ombudsman | Dispute Resolution Program | U.S. at a energy/utilities company
I would rate technical support with a 9 out of 10.
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Anonymous User
Associate Director Internal Audit at a university
I would like technical support to get back to us a little more promptly. They weren't bad. It was a day and a half...
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Anonymous User
Owner at a tech consulting company
Technical support is excellent. They have excellent technical support. They're very responsive. They are always there...
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Anonymous User
Administrative Assistant at a university
Customer Service: My experience is that they are professional and always ready to assist as best as possible. Each...
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Eric Vollman
Information Security Business Enablement Mgr. at a insurance company
The solution's support is good.
Read full review of NAVEX One »
MgmtAnalyst196
-- at a performing arts
Customer Service: The support is always there, would like it to be 24/7, since we are a hospital, however the daytime...
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Anonymous User
Quality Improvement Director at a healthcare company
10/10
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Anonymous User
Executive Director at a non-profit
When we've needed support, their tech support has been outstanding. They've been available. If there's an upgrade,...
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Anonymous User
Policy Project Manager at a healthcare company
Technical support is great. I think that's one of the top things. My co-worker and I cannot complain about the...
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Anonymous User
Director of Compliance at a healthcare company
In general, the technical support is pretty good. They're not always super quick at getting back to us, but they do...
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Anonymous User
Paramedic/Caas Coordinator/ Command Officer
I would give technical support a ranking of 10. Even when we have had issues, I have contacted them and they were...
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Review 1 of 11

Ayodeji Bayo-Makinde
Technical Support Engineer at Horizon/Bespoke Labs
Our technical support is not directly from PagerDuty. Instead, it involves us rotating within the teams within the...
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JeremyEmmett
Sr Director - Global Support APJ at HashiCorp
The customer service was amazingly good. They helped us build our event routing.
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Adarsh-Singh
Developer at a educational organization
I have not used the customer support for PagerDuty Operations Cloud.
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Shashank Venugopal
Dev Ops Engineer at a consultancy
We have very good support with PagerDuty Operations Cloud. In few cases, not frequently, we have had to contact the...
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Syed Mohammad Arshad
Vice President - Operations and Client Services at a financial services firm
I rate PagerDuty support 10 out of 10. The support is knowledgeable and responsive. They set up video calls to walk...
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Divyajyoti Ghosh
CSO C Apac at Autodesk, Inc.
I cannot recall ever having to contact support.
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RajbhushanSharma
Operations & Delivery Lead at Tavlex
The customer support has been really quick and responsive. I would give the customer support a 10 out of 10 because...
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Mukesh Ts
Software Developer at Webspruce
The customer support is adequate; usually, they respond and help us fix issues during integration. It was helpful.
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Punit Anand
Senior Site Reliability & Observability Engineer at ParentPay Group
I have no complaints about customer service because PagerDuty Operations Cloud is an incident management tool and it...
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Gandhi Mathi Nathan Kumar
Senior Staff Engineer - Incident Commander at a tech vendor
I have contacted PagerDuty Operations Cloud's tech support, and they are pretty good. Their customer service...
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DeepakReddy
Sr.Devops engineer at Scaler
I would rate customer support a seven out of 10.
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Akhil Viswam
Senior Consultant at a consultancy
We have internal enterprise support within the application, which is very interactive. They escalate issues to the...
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Anonymous User
Vice President – IT, Enterprise Operations Tools at a tech vendor
I used PagerDuty Operations Cloud support. I would say they are pretty good, with regular support scoring eight or...
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Anonymous User
VP of Engineering at a comms service provider
We have used their technical support once. It was okay. I don't think we managed to get to the bottom of the issue we...
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Anonymous User
Sr. Windows Systems Administrator at a financial services firm
Customer Service: It's very good. Technical Support: It's very good.
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Aryan Dwivedi
Analyst
I have not used customer support until now, but I believe they will be great.
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Anonymous User
Ai Engineer at a financial services firm
We have not used customer support explicitly.
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Anonymous User
Lead Platform at a tech services company
I don't think I have ever needed customer support because our usage and the lack of issues may prevent any corner...
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Adil Ustad
Senior Software Engineer at LTM
I did not have to reach customer service because the product has been stable and reliable, and I can say it is really...
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Anonymous User
VP of Support at a tech vendor
Customer Service: N/A. Our support contact is internal, and we have never encountered any issues. Technical Support:...
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Anonymous User
DevOps Engineer at a tech vendor
Customer support for PagerDuty Operations Cloud is very nice, and we receive very good support.
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Anonymous User
L1 SecOps Analyst at a tech vendor
Customer support is good.
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Anonymous User
Sr. Specialist at a tech vendor
We have not directly used PagerDuty Operations Cloud support, but we are satisfied with the support we receive. I...
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Anonymous User
Senior Engineer
Customer support is wonderful and always helpful.
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Anonymous User
Sr Communications Analyst at a financial services firm
We've never had a problem with the technical support. We have one person in our office who mainly does a lot of the...
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Anonymous User
Staff Product Manager at a computer software company
Their technical support has excellent notes. When you get notified, you can instantly see all of the details,...
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Anonymous User
Senior Engineer at a wireless company
The customer support is good.
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Anonymous User
On-Air IT System Specialist at a marketing services firm
Customer Service: Pretty good up there. I've never had to wait over 24 hours to get support. Technical Support:...
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Anonymous User
Technical Operations Manager
I don’t really interact with support at all as we have not had any issues with the product. This is a good thing in...
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Anonymous User
Director of Information Technology at a manufacturing company
As we haven't had any issues we have not had to call customer service yet.
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Review 1 of 30

Technical Support

No Data Available

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