Compare NAVEX vs PagerDuty

NAVEX

Based on 11 reviews.

PagerDuty

Based on 92 reviews.

Sample Customers

EthicsPoint

Con-Way Freight

PagerDuty Operations Cloud

40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast

Popular Solutions

NAVEX Global

0 reviews

NAVEX One

0 reviews

PagerDuty Operations Cloud

58 reviews

Top Industries

Construction Company

13%

Financial Services Firm

11%

Outsourcing Company

Retailer

Financial Services Firm

12%

Performing Arts

10%

Outsourcing Company

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Eric Vollman
Information Security Business Enablement Mgr. at a insurance company
We use the solution to conduct risk assessments on our environment.
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Anonymous User
Quality Improvement Director at a healthcare company

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Review 1 of 2

No Data Available

Customer Service

Anonymous User
Executive Director at a non-profit
When we've needed support, their tech support has been outstanding. They've been available. If there's an upgrade,...
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Eric Vollman
Information Security Business Enablement Mgr. at a insurance company
The solution's support is good.
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Anonymous User
Associate Director Internal Audit at a university
I would like technical support to get back to us a little more promptly. They weren't bad. It was a day and a half...
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Anonymous User
Administrative Assistant at a university
Customer Service: My experience is that they are professional and always ready to assist as best as possible. Each...
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Anonymous User
Director of Compliance at a healthcare company
In general, the technical support is pretty good. They're not always super quick at getting back to us, but they do...
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Anonymous User
Ombudsman | Dispute Resolution Program | U.S. at a energy/utilities company
I would rate technical support with a 9 out of 10.
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MgmtAnalyst196
-- at a performing arts
Customer Service: The support is always there, would like it to be 24/7, since we are a hospital, however the daytime...
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Anonymous User
Policy Project Manager at a healthcare company
Technical support is great. I think that's one of the top things. My co-worker and I cannot complain about the...
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Anonymous User
Quality Improvement Director at a healthcare company
10/10
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Anonymous User
Paramedic/Caas Coordinator/ Command Officer
I would give technical support a ranking of 10. Even when we have had issues, I have contacted them and they were...
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Anonymous User
Owner at a tech consulting company
Technical support is excellent. They have excellent technical support. They're very responsive. They are always there...
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Review 1 of 11

JeremyEmmett
Sr Director - Global Support APJ at HashiCorp
The customer service was amazingly good. They helped us build our event routing.
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Hempreet Singh
Digital Specialist Engineer at a consultancy
I never faced an issue that would make me have to reach out to PagerDuty customer support because I think it worked...
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Syed Mohammad Arshad
Vice President - Operations and Client Services at a financial services firm
I rate PagerDuty support 10 out of 10. The support is knowledgeable and responsive. They set up video calls to walk...
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Akhil Viswam
Senior Consultant at a consultancy
We have internal enterprise support within the application, which is very interactive. They escalate issues to the...
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PrashantGupta2
Software Engineer L2 at a tech vendor
I often communicate with the technical support and customer service of PagerDuty Operations Cloud when needed.
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Hitesh Lodha
Senior Cloud Engineer at Ollion
From a business point of view, I could not give a comment on whether it is expensive or cheaper, as that is a...
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Brandon Johnson
Director of engineering at a wellness & fitness company
The product is so self-intuitive that you very rarely need to reach out to their technical support, but when you do,...
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Pavithra Jadapa
Technology Analyst at Infosys
The customer support for PagerDuty Operations Cloud is excellent. They have been very responsive. We have standing...
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Ayodeji Bayo-Makinde
Technical Support Engineer at Horizon/Bespoke Labs
Our technical support is not directly from PagerDuty. Instead, it involves us rotating within the teams within the...
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Gulam Gauss
Cloud Support Engineer at ATOS
I have only interacted with PagerDuty's technical support team during the CrowdStrike incident. They worked very...
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Shashank Venugopal
Dev Ops Engineer at a consultancy
We have very good support with PagerDuty Operations Cloud. In few cases, not frequently, we have had to contact the...
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Danilo Guilherme Oliveira
Sr. DevOps Engineer at BairesDev
I have contacted the support from PagerDuty and they were very good. I rate the support of PagerDuty a five out of five.
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Kkonovalov Kanavalev
Senior Cloud Operations Engineer at IMO Health
The customer support is great; we have never had an issue when reaching out to someone in customer service when we...
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Mukul Bhati
Senior Technical Consultant at Brillio
Regarding customer support, we never found any reason to get support from the customer. We were already supported...
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Anonymous User
Agile PLM Practice Lead at a tech services company
I've opened one support ticket. They were very responsive; answered within a few hours.
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Anonymous User
Sr. Specialist at a tech vendor
We have not directly used PagerDuty Operations Cloud support, but we are satisfied with the support we receive. I...
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Anonymous User
Sr. Windows Systems Administrator at a financial services firm
Customer Service: It's very good. Technical Support: It's very good.
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Aitha Shashikanth
Senior Network Operations Center Engineer at Accolite
I have no issues at all. I have never faced any issue with PagerDuty Operations Cloud tool itself, so I never had an...
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Anonymous User
Director of Dev Ops at a tech company
I don't think we've actually had to submit any tickets. It's a pretty easy solution to work with, and haven't had any...
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Anonymous User
DevOps Engineer at a tech vendor
Customer support for PagerDuty Operations Cloud is very nice, and we receive very good support.
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Anonymous User
VP of Support at a tech vendor
Customer Service: N/A. Our support contact is internal, and we have never encountered any issues. Technical Support:...
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Anonymous User
Director of Information Technology at a manufacturing company
As we haven't had any issues we have not had to call customer service yet.
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Gilad Karmy
Tier 4 Support Team Leader at a comms service provider
I myself have not had to work with support very much, but I understand from my team that they are good and have...
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Anonymous User
L1 SecOps Analyst at a tech vendor
Customer support is good.
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Anonymous User
Lead Systems Analyst at a logistics company
Customer Service: Customer service is very good. Technical Support: Technical service is very good.
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Anonymous User
Technical Client Support at a financial services firm
8/10
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Michael Maack
Owner at IT Verke limited
We haven't used the technical support yet.
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Anonymous User
VP of Engineering at a comms service provider
We have used their technical support once. It was okay. I don't think we managed to get to the bottom of the issue we...
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Anonymous User
Principal Incident Commander at a tech vendor
The customer support of PagerDuty Operations Cloud is pretty helpful.
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Anonymous User
Principal Architect at a energy/utilities company
I've never dealt with technical support. I have no experience with them.
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Review 1 of 30

Technical Support

No Data Available

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