Compare NAVEX vs PagerDuty

NAVEX

Based on 11 reviews.

PagerDuty

Based on 100 reviews.

Sample Customers

EthicsPoint

Con-Way Freight

PagerDuty Operations Cloud

40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast

Popular Solutions

NAVEX Global

0 reviews

NAVEX One

0 reviews

PagerDuty Operations Cloud

65 reviews

Top Industries

Construction Company

13%

Outsourcing Company

12%

Financial Services Firm

11%

Comms Service Provider

Financial Services Firm

11%

Outsourcing Company

11%

Performing Arts

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Eric Vollman
Information Security Business Enablement Mgr. at a insurance company
We use the solution to conduct risk assessments on our environment.
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Anonymous User
Quality Improvement Director at a healthcare company

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Review 1 of 2

No Data Available

Customer Service

Anonymous User
Policy Project Manager at a healthcare company
Technical support is great. I think that's one of the top things. My co-worker and I cannot complain about the...
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MgmtAnalyst196
-- at a performing arts
Customer Service: The support is always there, would like it to be 24/7, since we are a hospital, however the daytime...
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Anonymous User
Executive Director at a non-profit
When we've needed support, their tech support has been outstanding. They've been available. If there's an upgrade,...
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Anonymous User
Administrative Assistant at a university
Customer Service: My experience is that they are professional and always ready to assist as best as possible. Each...
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Anonymous User
Director of Compliance at a healthcare company
In general, the technical support is pretty good. They're not always super quick at getting back to us, but they do...
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Anonymous User
Quality Improvement Director at a healthcare company
10/10
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Anonymous User
Associate Director Internal Audit at a university
I would like technical support to get back to us a little more promptly. They weren't bad. It was a day and a half...
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Anonymous User
Owner at a tech consulting company
Technical support is excellent. They have excellent technical support. They're very responsive. They are always there...
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Anonymous User
Ombudsman | Dispute Resolution Program | U.S. at a energy/utilities company
I would rate technical support with a 9 out of 10.
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Anonymous User
Paramedic/Caas Coordinator/ Command Officer
I would give technical support a ranking of 10. Even when we have had issues, I have contacted them and they were...
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Eric Vollman
Information Security Business Enablement Mgr. at a insurance company
The solution's support is good.
Read full review of NAVEX One »

Review 1 of 11

Shashank Venugopal
Dev Ops Engineer at a consultancy
We have very good support with PagerDuty Operations Cloud. In few cases, not frequently, we have had to contact the...
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Michael Blonsky
Devops manager at a pharma/biotech company
I have not had the need to contact the vendors.
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Harshal Salim M K
Site Reliability Engineer at Equifax Inc.
Regarding PagerDuty Operations Cloud tech support, I personally have not escalated any issues, but my team has...
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Keshav Ray
Technical Lead at ScaleWorx
PagerDuty Operations Cloud does not require any maintenance from our end.
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Don Meyers
Data and integrations director at KnowBe4
I rate PagerDuty support 10 out of 10.
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DeepakReddy
Sr.Devops engineer at Scaler
I would rate customer support a seven out of 10.
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Harjoth Sudan
Vertical Head - Ai talent Solutions at a government
Customer support is good. I would rate customer support nine out of ten.
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Navin Samuel
Delivery Manager at Cognizant
PagerDuty Operations Cloud support was good compared to BigPanda. We had a better experience with PagerDuty...
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Ajay Agrawal
Software Engineer III at a retailer
I have contacted support multiple times. There are ticket levels which we can create. I have not called the support...
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Aaron Held
Sr Director Of Engineering at a computer software company
I did not have any partnerships with them. I was just a customer and user.
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Hitesh Lodha
Senior Cloud Engineer at Ollion
From a business point of view, I could not give a comment on whether it is expensive or cheaper, as that is a...
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Kishan Chand
Project Manager
Customer support is excellent.
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Ajaykumar Gupta
Senior Business Application Analyst (Product Team) at Kotak Mahindra Bank
I have not needed to contact the customer support of PagerDuty Operations Cloud, as they provided thorough knowledge...
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Pavithra Jadapa
Technology Analyst at Infosys
The customer support for PagerDuty Operations Cloud is excellent. They have been very responsive. We have standing...
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Yuvashree Yuvashree
Manager at a tech vendor
PagerDuty's customer support is generally considered strong from enterprise customers, particularly those running...
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Chandrakanth Sangale
Network Operations Center Engineer at HTC Global Inc
I have created tickets with PagerDuty Operations Cloud support. In those scenarios, I received good responses from...
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Pradeep Vijayagiri
Php Consultant at a computer software company
I did not really need to reach out to customer support as everything worked normally, and we can get all the...
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Anonymous User
Principal Incident Commander at a tech vendor
The customer support of PagerDuty Operations Cloud is pretty helpful.
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Anonymous User
Director of Product Support
Customer Service: Excellent and responsive. Technical Support: Very good.
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Anonymous User
DevOps Engineer at a tech vendor
Customer support for PagerDuty Operations Cloud is very nice, and we receive very good support.
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Abhishek Jadli
Production Support Engineer - Database at a wholesaler/distributor
I do not often communicate with the technical support of PagerDuty. The manuals are created by our team, so we use...
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Anonymous User
Site Reliability Engineer at a tech vendor
When making on-premises installations, we connected with PagerDuty Operations Cloud's technical support. They guided...
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Anonymous User
Project Manger at a government
Customer support has been very good, and I can reach somebody anytime. I would rate customer support an eight on a...
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Anonymous User
Principal Architect at a energy/utilities company
I've never dealt with technical support. I have no experience with them.
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Anonymous User
Sr Communications Analyst at a financial services firm
We've never had a problem with the technical support. We have one person in our office who mainly does a lot of the...
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Anonymous User
Director of Dev Ops at a tech company
I don't think we've actually had to submit any tickets. It's a pretty easy solution to work with, and haven't had any...
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Anonymous User
Staff Product Manager at a computer software company
Their technical support has excellent notes. When you get notified, you can instantly see all of the details,...
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Anonymous User
On-Air IT System Specialist at a marketing services firm
Customer Service: Pretty good up there. I've never had to wait over 24 hours to get support. Technical Support:...
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Anonymous User
Director of Information Technology at a manufacturing company
As we haven't had any issues we have not had to call customer service yet.
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Anonymous User
Sr. Specialist at a tech vendor
We have not directly used PagerDuty Operations Cloud support, but we are satisfied with the support we receive. I...
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Review 1 of 30

Technical Support

No Data Available

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