Compare Netsurion vs Securonix Solutions

Netsurion

Based on 24 reviews.

Securonix Solutions

Based on 39 reviews.

Latest Research

Buyer's Guide

Netsurion vs. Securonix Next-Gen SIEM

December 2025

Securonix Next-Gen SIEM vs. Netsurion

Updated: December 2025

Buyer's Guide

Netsurion vs. Securonix Next-Gen SIEM

December 2025

Netsurion vs. Securonix Next-Gen SIEM

Updated: December 2025

Sample Customers

Netsurion

The Salvation Army, The FRESH Market, Pacific Western Bank, NASA, American Academy of Orthopaedic Surgeons (AAOS), and Talbot’s Stores

Securonix Next-Gen SIEM

Dtex Systems, Pfizer, Western Union, Harris, ITG

Popular Solutions

Netsurion

0 reviews

Securonix Next-Gen SIEM

8 reviews

Securonix UEBA

1 reviews

Top Industries

Performing Arts

16%

Outsourcing Company

Manufacturing Company

Retailer

Computer Software Company

11%

Manufacturing Company

10%

Financial Services Firm

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

John-Berry
Information Technology Manager at a tech services company
We use Netsurion as our security operation center and also as an SIEM to put together all of our telemetry from...
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Review 1 of 1

Anonymous User
Assistant VP, Idm Compliance at a financial services firm
We have actually used our company, which is a large one, and we are using multiple Securonix Next-Gen SIEM...
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Yoganantham Theerthagiri
Regional Channel Manager at a tech services company
My primary use case for Securonix UEBA is user threat notification and user behavior analysis.
Read full review of Securonix UEBA »

Review 1 of 2

Customer Service

Gene Anderson
IT Coordinator at a government
The bigger false positives have been when we are doing things, such as actions, remediation, or normal operations...
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JosephSnyder
CIO at a financial services firm
We talk to technical support all the time. My team doesn't have any problems with them. Sometimes there may be...
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Kevin Lohan
Head of IT at a venture capital & private equity firm
I have an email address for SOC. When communication originates from my domain email address and is received, it goes...
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Anonymous User
Senior Director of Information Security at a healthcare company
I would give Netsurion support a nine out of 10. Their technical support has been outstanding. There have been some...
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Doug Wolfe
Network Engineer at a wholesaler/distributor
Our account representatives within Netsurion, and the handful of people I deal with in the SOC on a regular basis,...
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Anonymous User
Cyber Security Specialist at a financial services firm
Our SLA with Netsurion doesn't require them to respond immediately. But I haven't had any issues with them from a...
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Sean Sheil
Information Technology - Business Process Analyst at a financial services firm
I've used the technical support a couple times. I've had very good results. In generating those reports, they were...
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Mark Lauteren
Chief Information Officer at a healthcare company
My InfoSec team talks to support occasionally. There have been a few cases where they saw something they didn't quite...
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Anonymous User
Network Administrator at a construction company
The SOC component is the most important part of the solution. I know who the SOC team is, so it is not someone...
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Anonymous User
Lead Security Analyst at a leisure / travel company
Some of the technical forethought for the deployment was not as good as I would have expected. Some of the technical...
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Bryan Caporlette
Chief Technology Officer at a marketing services firm
The technical support is very good and responsive. If I send an email to them, I always get a response within an...
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Randy Carr
VP of IT Systems at a manufacturing company
There is a dedicated team available to us. I don't call a number or leave an email, then have to deal with unknown...
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JohnBandy
Chief Information Security Officer at a university
Their technical support is really good. We've got a dedicated service manager. The only thing — and it's not a...
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Brian Stearns
IT Director
I give Netsurion's support an eight out of 10. I never give a 10, so eight is a relatively high mark for me because I...
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MarkOlson
Senior Director, Information Security at a pharma/biotech company
The support team was really good. They've got a very good support organization. Everybody we worked with on the...
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JeffHaidet
Director of Application Development and Architecture at a energy/utilities company
The EventTracker team itself has been great. We can call them for pretty much anything related to their product. They...
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Anonymous User
Consulting Engineer at a tech vendor
Usually whenever we call the technical support, it's a big issue. I've not had any problems with them. They have been...
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Anonymous User
CIO at a computer software company
We have not necessarily contacted them. We probably only sent them emails a couple of times in the beginning when we...
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Richard Teegarden
Network Manager at a energy/utilities company
The support group is tremendous about asking me if there is anything else I want, is there anything more they can do...
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Geremy Farmer
Information Technology Coordinator at a financial services firm
They are very responsive. They're monitoring stuff as well, with that SIEMphonic piece. They're monitoring your logs...
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Joel Dove
Manager of Security and Networking at a non-profit
We have not contacted technical support directly because we work strictly with our SOC. We've had relatively few...
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Anonymous User
Sr. Information Technology Security Engineer at a university
I find EventTracker support to be quite helpful. They have been quite responsive whenever I've had any issues. For...
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Review 1 of 22

Pavan Lingam
Cyber Security - Consultant at a tech vendor
I rate the technical support a nine out of ten. They're friendly. Whenever we have a P1 issue, we write an email and...
Read full review of Securonix Next-Gen SIEM »
Rafael-Barrios
Cybersecurity SE at a tech vendor
I have had to call support three or four times, and I would rate them a ten out of ten.
Read full review of Securonix Next-Gen SIEM »
NELSON COIMBRA DA SILVA
Cyber Security Sales Engineer Manager at a comms service provider
Since I work in the sales team, I didn't need technical support. My role is mainly focused on discussing and selling...
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Ibrahim Albalawi
SOC Leader at a tech consulting company
Most of the time, their support is very good, but sometimes, we had to escalate the issues. Sometimes, we opened a...
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Indrajit Ghosh
Cyber Security Consultant at a tech vendor
Technical support is good, but sometimes we face delays with responses. I would rate technical support as nine out of...
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Kris Nawani
Co-Founder/Director at a tech services company
I haven't contacted the technical support since we have a strong in-house team.
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Mohammed Nadeem Rais
Lead - Cyber Security at a healthcare company
Securonix is generally regarded for its strong customer service and support, which is a critical factor in ensuring...
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Sudhakaran Krishnan
Consultant at a tech vendor
The technical support is fine. I would rate them as eight out of 10.
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Sebastian Velazquez
Cyber Intelligence Supervisor at a tech services company
Support is an area for improvement because it takes a little time for them to attend to tickets. And regarding more...
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Mohamad Ammar
Services Sales Consultant at a tech services company
Technical support for Securonix is good. I rate the technical support an eight out of ten. I don't give a ten out of...
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Anonymous User
Lead Security Engineer at a tech services company
Six months ago, if someone asked me about the support, I would say, "Not good." Now, the support is pretty effective....
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Yoganantham Theerthagiri
Regional Channel Manager at a tech services company
I find customer service to be very good.
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Anonymous User
Executive Vice President,Global Head at a tech vendor
As platinum partners, we have excellent technical support. We have had no issues.
Read full review of Securonix UEBA »
Anonymous User
Security Specialist at a tech vendor
We are not raising any questions with customer service or support.
Read full review of Securonix Next-Gen SIEM »
Sanjay-Kulkarni
Manager Security Operation Center at a tech services company
The technical support is okay.
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Yoganantham Theerthagiri
Regional Channel Manager at a tech services company
The support system is not very good as of now. They have a local support team based here and in India.
Read full review of Securonix UEBA »
Jeanpierre Soto Salvatierra
Head of Cybersecurity at a tech services company
The support is excellent. At the service level, they attend to us quickly. We have a post-sale person who follows up...
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Anonymous User
Assistant VP, Idm Compliance at a financial services firm
For technical support, I can rate it as seven. They also have the same issues other vendors are facing. They are good...
Read full review of Securonix Next-Gen SIEM »
Yi Liu
Principal Member of Technical Staff at a comms service provider
On a scale of one to ten, I'll give Securonix tech support a ten. They're extremely knowledgeable, they're able to...
Read full review of Securonix UEBA »
Francesco Andre Castro Montoya
Security Developer at a tech consulting company
We have had some slightly delayed response times from technical support, but it is nothing out of the ordinary.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
I deal with their tech support on an almost daily basis. I would give it a 6 out of 10.
Read full review of Securonix UEBA »
Edward Ruprecht
Lead Cyber Security Engineer at a insurance company
Their technical support has been pretty helpful. We have a lot of direct contacts with some of the higher-level...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Regional Director, Customer Success (GTM Solutions & Services) at a tech services company
Technical support is terrible. they are very bad. They are not helpful or responsive, and we were quite disappointed...
Read full review of Securonix Next-Gen SIEM »
Amit Chopra
CEO/Executive Director
We work with a lot of vendors and a lot of companies, but the support that we have gotten from Securonix, from their...
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Anonymous User
Works
The technical support from Securonix is good. If I raise a ticket, it initially goes to the L1 team, but the next...
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Ishika Garg
Senior Security Consultant at a tech vendor
Their support has improved it a lot, They do support us or they do reply to us, but they need to be very fast. They...
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GarySingh
Cyber Security Team Lead at a tech vendor
In the initial setup itself we needed to dive deep into this. We had some deep technical questions and we were lucky...
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Bavan Balakrishnan
Senior SOC Developer at a tech services company
Customer support is rated around seven to eight out of ten. The support system requires creating support requests,...
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Anonymous User
SVP Insider Threat at a financial services firm
Technical support is fairly good. I meet with them on a weekly basis. I give them any concerns, issues, use-case...
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Anonymous User
Leader - Investigations, Insider Threat at a tech services company
Technical support is excellent.
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Review 1 of 30

Technical Support

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