Compare NSFOCUS vs WatchGuard

NSFOCUS

Based on 1 review.

WatchGuard

Based on 215 reviews.

Sample Customers

NSFOCUS NGIPS

G20 Summit 2016

NSFOCUS TAS

G20 Summit 2016

WatchGuard Firebox

Ellips, Diecutstickers.com, Clarke Energy, NCR, Wrest Park, Homeslice Pizza, Fortessa Tableware Solutions, The Phoenix Residence

Popular Solutions

NSFOCUS Web Application Firewall

0 reviews

WatchGuard Firebox

23 reviews

WatchGuard EPDR

12 reviews

WatchGuard XTM [EOL]

0 reviews

Top Industries

Comms Service Provider

17%

Manufacturing Company

12%

Computer Software Company

University

Computer Software Company

11%

Comms Service Provider

11%

Manufacturing Company

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Desktop Engineer at a media company
The solution is set up for application protection. We also use some application software in our data center to...
Read full review of NSFOCUS Web Application Firewall »

Review 1 of 1

Michael-Foster
Head of IT at a hospitality company
We use ThreatSync+ NDR for both network monitoring and detection and response.
Read full review of ThreatSync NDR »
Pedro Soteras
CEO at a government
WatchGuard Firebox is configured as a perimetral firewall across all our locations. We have two sites that are...
Read full review of WatchGuard Firebox »
Norlia Jalani
Section Head, Information Technology at a transportation company
We are using endpoint solutions such as Panda Adaptive Defense 360, but currently we are using Panda. We are using it...
Read full review of WatchGuard EPDR »
Anonymous User
IT System Support Administrator at a non-profit
We use WatchGuard Secure Wi-Fi because we have used different tools as well, like Ubiquiti. The complexity of...
Read full review of WatchGuard Secure Wi‑Fi »

Review 1 of 4

Customer Service

No Data Available

ANGEL CHALJUB
General Manager at a tech services company
Their technical support is very good. I would rate them a ten out of ten.
Read full review of WatchGuard Firebox »
CarlosArdila
Project Manager, Information Technology at a construction company
The technical support is awesome. We are a scalable partner with them. Whenever we need expert assistance from...
Read full review of WatchGuard Firebox »
Luca Toni
IT Security and Privacy at a consultancy
The support is great and specialized.
Read full review of WatchGuard Firebox »
ScottEastman
Project Consultant at a healthcare company
Technical support is good. They are helpful and responsive.
Read full review of WatchGuard Firebox »
Mauro Ferreira
Director of Information Technology at a tech services company
The solution’s technical support team is very good. We have always received quick responses from the support team.
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Rajesh Makwana
Regional Pre-Sales Engineer at a tech services company
Customer service and support are not explicitly mentioned in terms of rating, but overall feedback seems positive.
Read full review of WatchGuard Firebox »
Syed Pasha
Senior Network Consultant at a tech services company
My experience with WatchGuard's technical support has been that it was hard to get them on the call initially....
Read full review of WatchGuard Firebox »
Phillip Evely
Network Administrator at a government
The support is fantastic. In the 20 years I've had the product, I've only raised three support tickets, which says...
Read full review of WatchGuard EPDR »
PaolaLamura
SOC & Incident Manager at a comms service provider
I have contacted the solution's technical support. The solution's technical support team is not good. I don't like...
Read full review of WatchGuard EPDR »
Bavo Kennis
Owner at a tech services company
I would rate the technical support as eight out of ten. Although not perfect, it is very good.
Read full review of WatchGuard EPDR »
Michael-Angelo Francis
Senior IT Tech at a tech company
I have a couple of open cases right now as I explore the full potential of WatchGuard solutions and how they can help...
Read full review of WatchGuard AuthPoint MFA »
Akhtarul Islam
CEO at a tech services company
The technical support is fine.
Read full review of WatchGuard XTM [EOL] »
Dirk Emmermacher
Network Administrator at a consultancy
WatchGuard's support is very good. Over the years, there have been only one or two tickets that were not solved. When...
Read full review of WatchGuard Firebox »
Stefan Bryskhe
CTO at a tech services company
I rate Panda support nine out of 10. It used to be a 10, but support is a little more difficult since they were...
Read full review of WatchGuard EPDR »
Jason Markle
IT Director at a healthcare company
I've only had to use their technical support twice in quite a few years, so it would be hard for me to rate. But they...
Read full review of WatchGuard Firebox »
Paal
CFO at a tech vendor
The few times we have contacted Watchguard. They reply promptly without delays.
Read full review of WatchGuard Firebox »
Tyson Swank
Computer Programmer at a construction company
I have only had to call once or twice for anything in any of the time that we have had the solution. Most of the...
Read full review of WatchGuard Firebox »
Anonymous User
Systems Engineer at a tech services company
Customer Service: It's perfect. Technical Support: It's excellent.
Read full review of WatchGuard XTM [EOL] »
Ron Cook
IT & Telecommunications at a aerospace/defense firm
The technical support is awesome, really great. When I open a ticket, I either get a response back on that ticket or...
Read full review of WatchGuard Secure Wi‑Fi »
Victor Massey
Solution Architect at a tech services company
The support team is very knowledgeable. When I call support, they send articles that can be referenced. Usually,...
Read full review of WatchGuard EPDR »
Mohamed Y Ahmed
Technical & Pre-Sales Manager at a tech services company
The technical support for this solution has been great in our experience.
Read full review of WatchGuard Secure Wi‑Fi »
Anonymous User
Prepress/Systems Manager at a printing company
The technical support was good. Last year, I had an issue with one of the Fireboxes going down. It was overheated,...
Read full review of WatchGuard Firebox »
Manish Nalawade
Owner at a tech services company
The technical support is good. Their distributor is in Mumbai, and they arrange everything about support. In case we...
Read full review of WatchGuard Firebox »
Stathis Andreou
Director at a tech services company
WatchGuard support is generally helpful and does a good job, although occasionally I may need to call for...
Read full review of WatchGuard Firebox »
Anonymous User
Consultant at a tech services company
WatchGuard Firebox technical support is very easy for us to contact, and we also have presales engineers such as...
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Anonymous User
ICT Manager at a engineering company
A nine out of 10.
Read full review of WatchGuard EPDR »
Anonymous User
systeembeheerder at a manufacturing company
Good.
Read full review of WatchGuard XTM [EOL] »
Hiro Amano
IT Manager at a wholesaler/distributor
Technical support is really good. That's one of the best parts of this product. With Cisco, you have to transfer all...
Read full review of WatchGuard Firebox »
Anonymous User
Chief Technology Officer at a tech services company
Excellent.
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FlorianBUIS
Infrastructure Administrator at a manufacturing company
The support is good but we've had some difficult situations because not everyone in support is good when it comes to...
Read full review of WatchGuard Firebox »

Review 1 of 30

Technical Support

No Data Available

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