Compare NSFOCUS vs WatchGuard

NSFOCUS

Based on 1 review.

WatchGuard

Based on 221 reviews.

Sample Customers

NSFOCUS NGIPS

G20 Summit 2016

NSFOCUS TAS

G20 Summit 2016

WatchGuard Firebox

Ellips, Diecutstickers.com, Clarke Energy, NCR, Wrest Park, Homeslice Pizza, Fortessa Tableware Solutions, The Phoenix Residence

Popular Solutions

NSFOCUS Web Application Firewall

0 reviews

WatchGuard Firebox

24 reviews

WatchGuard EPDR

12 reviews

WatchGuard XTM [EOL]

0 reviews

Top Industries

Construction Company

25%

Comms Service Provider

15%

Manufacturing Company

Financial Services Firm

Comms Service Provider

12%

Computer Software Company

Manufacturing Company

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Desktop Engineer at eros international media ltd
The solution is set up for application protection. We also use some application software in our data center to...
Read full review of NSFOCUS Web Application Firewall »

Review 1 of 1

Abhishek Saini
Professional Services Engineer at Nex7 IT
My primary use case for WatchGuard Firebox has been network security management and secure connectivity for client...
Read full review of WatchGuard Firebox »
Michael-Foster
Head of IT at Bulkhaul Limited
We use ThreatSync+ NDR for both network monitoring and detection and response.
Read full review of ThreatSync NDR »
Norlia Jalani
Section Head, Information Technology at a transportation company
We are using endpoint solutions such as Panda Adaptive Defense 360, but currently we are using Panda. We are using it...
Read full review of WatchGuard EPDR »
Anonymous User
IT System Support Administrator at a non-profit
We use WatchGuard Secure Wi-Fi because we have used different tools as well, like Ubiquiti. The complexity of...
Read full review of WatchGuard Secure Wi‑Fi »

Review 1 of 4

Customer Service

No Data Available

Ronald Lewis
IT Manager at Invest Barbados
There is a time difference when I have tried to receive support causing some challenges. I rate the support from...
Read full review of WatchGuard Firebox »
Petri Alhainen
Administrator at Sulbana Oy
I don't think I need any technical support from the website, as it is a basic product. You just plug it in where you...
Read full review of WatchGuard Firebox »
Amjad Edris
Technical Support Engineer at Netco Security Solutions
Technical support is good.
Read full review of WatchGuard EPDR »
Yintho Taev
Logistics Supervisor at Andromeda Distribution Corporation
If we are not able to find answers to our questions about the solution from documents we can contact the support...
Read full review of WatchGuard Firebox »
CarlosArdila
Project Manager, Information Technology at Telelago
The technical support is awesome. We are a scalable partner with them. Whenever we need expert assistance from...
Read full review of WatchGuard Firebox »
Mauro Ferreira
Director of Information Technology at MFAL LDA
The solution’s technical support team is very good. We have always received quick responses from the support team.
Read full review of WatchGuard Firebox »
Reviewer843600
Director of Information Technology at a recreational facilities/services company
For everything that I've dealt with, their technical support has been really great about helping out and helping me...
Read full review of WatchGuard Firebox »
Kelly Carlisle
Manager IT at a hospitality company
I've never had to use their technical support. I've only used their online help. I've been able to find everything I...
Read full review of WatchGuard Firebox »
Alexey Shcherbatyi
Network Administrator at Abona Deutschland GmbH
I would rate WatchGuard's tech support at the highest mark of five out of five. I was very pleased with them. We were...
Read full review of WatchGuard Firebox »
Mohamed Y Ahmed
Technical & Pre-Sales Manager at GateLock
The technical support for this solution has been great in our experience.
Read full review of WatchGuard Secure Wi‑Fi »
Michael-Angelo Francis
Senior IT Tech at PCSL
I have a couple of open cases right now as I explore the full potential of WatchGuard solutions and how they can help...
Read full review of WatchGuard AuthPoint MFA »
Anonymous User
Senior Support Engineer at Port-IT B.V.
We have used technical support for WatchGuard many times and overall, we are satisfied with it. They are always...
Read full review of WatchGuard XTM [EOL] »
Pedro Soteras
CEO at ajuntament del Prat
The communication with WatchGuard is done through our provider, who are their partners. We have had some problems...
Read full review of WatchGuard Firebox »
Gert Vr
Systems Integrator at It- Consulting
WatchGuard support is highly effective. They maintain an excellent support and help desk service.
Read full review of WatchGuard Firebox »
Ron Cook
IT & Telecommunications at BAA
The technical support is awesome, really great. When I open a ticket, I either get a response back on that ticket or...
Read full review of WatchGuard Secure Wi‑Fi »
Anonymous User
Head of Information Technology
Customer Service: 6/10. Technical Support: 8/10.
Read full review of WatchGuard XTM [EOL] »
RainerAlbrecht
General Manager at Gemakom
The technical support for this solution is prompt and very, very friendly. The only issue that we have had is when a...
Read full review of WatchGuard Firebox »
Anonymous User
Executive VP/Partner at To Solution, LLC
Customer Service: When we have called on them for sales and product support, the customer service has been very good....
Read full review of WatchGuard XTM [EOL] »
Anonymous User
General Manager- IT & Automation - Serum at a pharma/biotech company
Technical support with WatchGuard XTM is handled by my team.
Read full review of WatchGuard XTM [EOL] »
RedieRamos
Cloud Solutions Architect at a tech services company
I have not contacted technical support by telephone or email. When I have run into problems, I just performed a...
Read full review of WatchGuard EPDR »
Anonymous User
Systems Engineer at a financial services firm
Customer Service: It's OK to good. Technical Support: It's OK to good.
Read full review of WatchGuard XTM [EOL] »
Anonymous User
Network Admin at a manufacturing company
Their support is awesome. I get a solution to my problem within 24 hours, and if they don't have a solution within 24...
Read full review of WatchGuard Firebox »
Anonymous User
IT Manager at a financial services firm
Technical support needs more people who have good technical skills and knowledge instead of just sharing...
Read full review of WatchGuard AuthPoint MFA »
Roman Laminin
Technical Consultant at Rainbow Security
The technical support is very good. I know only of one company whose tech support is better than WatchGuard's.
Read full review of WatchGuard Firebox »
Marlon Sealey
I.T. Co-ordinator at National Lotteries Control Board
We used the technical support once, when we had some issues with employees trying to access legitimate sites. That is...
Read full review of WatchGuard Firebox »
Dirk Emmermacher
Network Administrator at Niedersächsischer Turner-Bund e.V.
WatchGuard's support is very good. Over the years, there have been only one or two tickets that were not solved. When...
Read full review of WatchGuard Firebox »
Rick Phillips
IT Manager at INSULATION DISTRIBUTORS, INC
Tech support has been good. It's gotten a lot better the past few years; it's very much improved. Twelve years ago it...
Read full review of WatchGuard Firebox »
Anonymous User
IT Audit Group Head at a tech services company
The technical support here in our country is different vendors or resellers of the firewall WatchGuard. So you just...
Read full review of WatchGuard Firebox »
Mohamed AbdelHassanein
Managing Director at Getilock emea
We have some issues with technical support. They provide low responses.
Read full review of WatchGuard Firebox »
Anonymous User
Network Administrator at a retailer
There was an incident, back in the day, where I called for support and the guy sort of brushed me off. It was very...
Read full review of WatchGuard Firebox »

Review 1 of 30

Technical Support

No Data Available

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