Compare NSFOCUS vs WatchGuard

NSFOCUS

Based on 1 review.

WatchGuard

Based on 213 reviews.

Sample Customers

NSFOCUS NGIPS

G20 Summit 2016

NSFOCUS TAS

G20 Summit 2016

WatchGuard Firebox

Ellips, Diecutstickers.com, Clarke Energy, NCR, Wrest Park, Homeslice Pizza, Fortessa Tableware Solutions, The Phoenix Residence

Popular Solutions

NSFOCUS Web Application Firewall

0 reviews

WatchGuard Firebox

21 reviews

WatchGuard EPDR

13 reviews

WatchGuard XTM [EOL]

0 reviews

Top Industries

Comms Service Provider

14%

Manufacturing Company

12%

Computer Software Company

University

Computer Software Company

11%

Comms Service Provider

11%

Manufacturing Company

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Desktop Engineer at a media company
The solution is set up for application protection. We also use some application software in our data center to...
Read full review of NSFOCUS Web Application Firewall »

Review 1 of 1

Michael-Foster
Head of IT at a hospitality company
We use ThreatSync+ NDR for both network monitoring and detection and response.
Read full review of ThreatSync NDR »
Pedro Soteras
CEO at a government
WatchGuard Firebox is configured as a perimetral firewall across all our locations. We have two sites that are...
Read full review of WatchGuard Firebox »
Norlia Jalani
Section Head, Information Technology at a transportation company
We are using endpoint solutions such as Panda Adaptive Defense 360, but currently we are using Panda. We are using it...
Read full review of WatchGuard EPDR »
Anonymous User
IT System Support Administrator at a non-profit
We use WatchGuard Secure Wi-Fi because we have used different tools as well, like Ubiquiti. The complexity of...
Read full review of WatchGuard Secure Wi‑Fi »

Review 1 of 4

Customer Service

No Data Available

Arkadiusz Charuba
IT Specialist/Admin at a legal firm
I've never directly reached out to technical support.
Read full review of WatchGuard Firebox »
ANGEL CHALJUB
General Manager at a tech services company
Their technical support is very good. I would rate them a ten out of ten.
Read full review of WatchGuard Firebox »
Ronald Lewis
IT Manager at a consultancy
There is a time difference when I have tried to receive support causing some challenges. I rate the support from...
Read full review of WatchGuard Firebox »
Gianluca Vinci
Owner at a tech services company
We have had a good experience with customer service and support. I rate them a nine out of ten because they are very...
Read full review of WatchGuard Firebox »
ScottEastman
Project Consultant at a healthcare company
Technical support is good. They are helpful and responsive.
Read full review of WatchGuard Firebox »
Michael-Foster
Head of IT at a hospitality company
Our experience with our partner has been positive. We primarily used the partner to purchase the product, as most...
Read full review of ThreatSync NDR »
Syed Pasha
Senior Network Consultant at a tech services company
My experience with WatchGuard's technical support has been that it was hard to get them on the call initially....
Read full review of WatchGuard Firebox »
Dewald Vermaak
Citrix Solutions Architect at a retailer
The technical support from WatchGuard would rate at about an eight on a scale of 1 to 10, where one is the worst...
Read full review of WatchGuard EPDR »
Mourad Aissi
Director of Information Systems at a hospitality company
The support could improve. I had to deal with support to give me new hardware and it took four weeks.
Read full review of WatchGuard Firebox »
Anonymous User
IT System Support Administrator at a non-profit
I would rate the technical support at a seven ut of ten.
Read full review of WatchGuard EPDR »
Stefan Bryskhe
CTO at a tech services company
I rate Panda support nine out of 10. It used to be a 10, but support is a little more difficult since they were...
Read full review of WatchGuard EPDR »
Scott Eastman
Project Consultant at a computer software company
The technical support is good from WatchGuard Firebox.
Read full review of WatchGuard Firebox »
Anonymous User
I.T. Manager at a construction company
I haven't had to use their technical support in about seven years.
Read full review of WatchGuard Firebox »
RedieRamos
Cloud Solutions Architect at a tech services company
I have not contacted technical support by telephone or email. When I have run into problems, I just performed a...
Read full review of WatchGuard EPDR »
Anonymous User
Ingénieur - Traitement des eaux /Mécanique de procédé at a pharma/biotech company
I didn't have to call the WatchGuard Firebox technical support team, but the support on the website is a six out of ten.
Read full review of WatchGuard Firebox »
Anonymous User
Chief Technology Officer at a tech services company
Excellent.
Read full review of WatchGuard Firebox »
Joseph Jansen
IT Specialist at a recreational facilities/services company
Tech support is everything for any product. WatchGuard's technical support is up there at eight or nine out of ten....
Read full review of WatchGuard Firebox »
Sanjeeb Mohanty
Global Head ICT (CITP & MIE) at a non-profit
Their technical support is very good. You get a response within 15 minutes to an hour at the max.
Read full review of WatchGuard Firebox »
Anonymous User
Systems Engineer at a financial services firm
Customer Service: It's OK to good. Technical Support: It's OK to good.
Read full review of WatchGuard XTM [EOL] »
Anonymous User
Account Manager
Customer Service: Excellent, they have incredibly quick response to any questions, and their online customer portal...
Read full review of WatchGuard XTM [EOL] »
Anonymous User
Systems Engineer at a tech services company
They provide very good support. I am definitely satisfied with their support.
Read full review of WatchGuard Firebox »
RainerAlbrecht
General Manager at a media company
The technical support is very good because when our customer has a problem, they are very dependent on the cloud...
Read full review of WatchGuard Firebox »
Rony Ariesman
Network Administrator at a manufacturing company
The solution's technical support is excellent.
Read full review of WatchGuard Firebox »
Anonymous User
SAP Specialist Engineer at a import and exporter
Customer Service: It depends on the partner. Technical Support: Tech support is sometimes a little bit slow.
Read full review of WatchGuard XTM [EOL] »
Anonymous User
Technical Analyst - Desktop at a manufacturing company
Technical support has always been top-notch when you can get through. Sometimes you're on hold for up to an hour, but...
Read full review of WatchGuard EPDR »
Anonymous User
System Administrator at a logistics company
The support is not the best, but it is good enough. Not everyone has the right skills, so make sure to ask them to...
Read full review of WatchGuard XTM [EOL] »
Norlia Jalani
Section Head, Information Technology at a transportation company
Technical support for Panda Adaptive Defense 360 is provided by the reseller, and they also do preventive maintenance...
Read full review of WatchGuard EPDR »
Anonymous User
Network Administrator at a retailer
There was an incident, back in the day, where I called for support and the guy sort of brushed me off. It was very...
Read full review of WatchGuard Firebox »
Anonymous User
Senior Manager IT Security and Infrastructure at a insurance company
Technical support is good. Our level one support in the country is near our office and when we have an issue they...
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John Giacco
Network Administrator
I haven't used WatchGuard's technical support because it is an easy product to use.
Read full review of WatchGuard Firebox »

Review 1 of 30

Technical Support

No Data Available

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