Compare OpenText vs Panaya

US$ $1,624. million OpenText software applications manage content or unstructured data for most types of governance, efficiency and monetization requirements in large companies, government agencies and professional service firms. OpenText solutions are aimed at addressing information management requirements, including the management of large volumes of content, compliance with regulatory requirements, and mobile and online experience management.

Information Not Available

Sample Customers

OpenText Business Processing Testing

Migros Bank AG

OpenText Silk Test

Krung Thai Computer Services, Quality Kiosk, Mªller, AVG Technologies

OpenText Functional Testing

Sage, JetBlue, Haufe.Group, Independent Health, Molina Healthcare, Cox Automotive, andTMNA Services

OpenText Functional Testing for Developers

Walmart, Hitachi, American Airlines, PepsiCo, AT&T, Ericsson, United Airlines

OpenText Functional Testing Lab for Mobile and Web

Bci, BPER Services, Die Mobiliar, Harvard Pilgrim Healthcare, HPE, Independent Health, Shanghai OnStar Telematics, Pick n Pay, UCB

OpenText AccuRev

Akcelerant, SDL, CSG, Avid Technology Inc., Azimuth Systems Inc, Drivecam, Endgame, f5 Networks, Follett Software, Hyland Software, Indanet, Kronos, McAfee

OpenText Application Quality Management

Airbus Defense and Space, Vodafone, JTI, Xellia, and Banco de Creìdito e Inversiones (Bci)

OpenText Software Delivery Management

Orange, Airbus, Haufe Group, Kellogg's, Claro, Bon Secours, World Wide Technology

OpenText Silk Central

AmBank Group, Krung Thai Computer Services, Deakin University

OpenText DevPartner

InSightec Ltd, Synergex

Panaya Test Dynamix

Over 3000 leading enterprises worldwide including SONY, NICE, NEC, Shiseido, DHL, ABB and Grupo Bimbo

Panaya Change Intelligence

Over 3000 leading enterprises worldwide including Coca-Cola, SONY, NICE, NEC, Shiseido, DHL, ABB and Grupo Bimbo

Popular Solutions

OpenText Application Quality Management

11 reviews

OpenText Data Protector

3 reviews

OpenText Enterprise Security Manager

8 reviews

Panaya Test Dynamix

0 reviews

Panaya Oracle EBS R12 Upgrade Automation [EOL]

0 reviews

Panaya SAP Upgrade Automation [EOL]

0 reviews

Top Industries

Financial Services Firm

13%

Manufacturing Company

11%

Computer Software Company

Government

Manufacturing Company

18%

Computer Software Company

12%

Retailer

Healthcare Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Himanshu_Tyagi
Lead Cybersecurity at a consultancy
I have been working with AWS cloud for the past six to seven years, and in my current role, I am working on AWS...
Read full review of OpenText Core Application Security »
Alejandro Stromer
Director Consulting SAP OpenText en Entelgy at a tech services company
We are partners of OpenText Content Management in the area of content management and in another area of SAP...
Read full review of OpenText Content Management »
ArnabPaul
Cyber Security Consultant at a tech vendor
I am currently working with several tools. For Fortify, I use SCA and WebInspect. Apart from that, I use Burp Suite...
Read full review of OpenText Dynamic Application Security Testing »
Sasikumar Balachandran
Senior BI Lead at a consultancy
I have 5 years of experience in the Microsoft ecosystem, which includes IBM Cognos and ClickView dashboards. In my...
Read full review of OpenText 360 for SharePoint »
Mohammed Shoaib Abdulla
Sr. Cybersecurity Consultant IT/OT at a computer software company
We do work for multiple SIEM solutions such as Splunk, QRadar, LogRhythm. My team and I mostly work on ArcSight...
Read full review of ArcSight Logger »

Review 1 of 5

Fred Niederberger
Test Manager at a tech services company
I have been using this solution for test and defect management and testing automation. We use Panaya with SAP. We are...
Read full review of Panaya Test Dynamix »
Anonymous User
CIO

Read full review of Panaya Oracle EBS R12 Upgrade Automation [EOL] »
Anonymous User
Project Manager

Read full review of Panaya SAP Upgrade Automation [EOL] »

Review 1 of 3

Customer Service

ERICK RAMIREZ
Team Lead Solutions Architect at a tech consulting company
IDOL's tech support needs improvement. Sometimes we have some issues that they are working for some time, but I think...
Read full review of OpenText Knowledge Discovery (IDOL) »
Omkar Sawant
Sr. Manager at a manufacturing company
LoadRunner Professional's technical support is really good - they respond promptly and give super support. They also...
Read full review of OpenText Professional Performance Engineering (LoadRunner Professional) »
Mirit Goldring-Boymshtain
Delivery Manager at a construction company
You can refer to the knowledge base of the use cases shared by the customers in the product's community.
Read full review of OpenText Network Node Manager »
Shyam_Prasad
AVP - Testing & QA at a computer software company
There is room for improvement in support, especially in response time.
Read full review of OpenText Functional Testing for Developers »
Muhammad-Bilal
Integration Consultant at a tech services company
We are very dissatisfied with the technical support. We have multiple demands and even the engineers are not...
Read full review of OpenText Network Node Manager »
Victor Horescu
Owner at a tech services company
Technical support is good. On a scale of one to ten, I would give them eight. For simple questions, they are quite...
Read full review of OpenText AccuRev »
Ahmed Salman
Performance & Monitoring Supervisor at a comms service provider
I rate the customer service as eight out of ten. They often direct users to check the community knowledge base prior...
Read full review of OpenText Operations Orchestration »
Arno Krause
Solutions Architect at a tech services company
The technical support team is helpful.
Read full review of OpenText Functional Testing Lab for Mobile and Web »
Anonymous User
Senior manager IT at a transportation company
As usual, only if we get into any issues that obviously need to be done, we definitely use tech support. Sometimes...
Read full review of Agile Manager [EOL] »
Ira Mayer
Senior SW Quality Manager at a tech services company
I don't work with the support of the Quality Center. I haven't had a lot of contact with Micro Focus to know what...
Read full review of OpenText Application Quality Management »
Anonymous User
Director, IT Service Management at a healthcare company
On the development suite, technical support was very strong. On the user side, not quite as strong.
Read full review of OpenText Service Manager [EOL] »
Anonymous User
IT Test Lead at a tech services company
I have not used technical support in the past two years. Previously, it was too thick and too heavy to deal with...
Read full review of OpenText Professional Performance Engineering (LoadRunner Professional) »
SylvainMaertchik
Education Director at a integrator
We do not have too many technical problems, and we are satisfied with the support.
Read full review of OpenText Access Manager with Managed Services »
Anonymous User
Technology and Solutions Manager at a tech services company
Micro Focus' technical support is very good.
Read full review of OpenText Access Manager with Managed Services »
Anonymous User
Vice President - Test Management Lead at a financial services firm
The technical support has been deteriorating since the Mercury days. I would give technical support a rating of six...
Read full review of OpenText Application Quality Management »
Anish-Anand
Performance Test Professional at a energy/utilities company
The support team needs to be more coordinated.
Read full review of OpenText Enterprise Performance Engineering (LoadRunner Enterprise) »
Jonathon Wright
Director Testing & Quality Assurance at a consultancy
My view is that we have to have access to the product boards in order to give feedback on how the direction of the...
Read full review of OpenText Functional Testing for Developers »
Anonymous User
Service Manager at a tech company
Seven out of 10.
Read full review of OpenText Application Quality Management »
Anonymous User
Security Expert at a tech services company
The technical support is poor.
Read full review of OpenText Enterprise Security Manager »
Anonymous User
IT Specialist at a hospitality company
I have not been required to use support so far.
Read full review of Mozy Pro [EOL] »
Anonymous User
Delivery Consultant - Security Solutions
Eight out of 10.
Read full review of OpenText Enterprise Security Manager »
Anonymous User
CTO at a financial services firm
I haven't personally used technical support but the guys in my team probably have.
Read full review of Micro Focus Service Anywhere [EOL] »
Anonymous User
Engineer at a tech services company
HPE provides excellent technical support. The process is lengthy and time- consuming, but the quality is excellent.
Read full review of OpenText Professional Performance Engineering (LoadRunner Professional) »
Anonymous User
BI Manager, Vertica ASE Certified DBA at a marketing services firm
Customer Service: I have a great relationship with Vertica customer support. They are friendly, knowledgeable, and...
Read full review of OpenText Analytics Database (Vertica) »
Pankaj Thakur
System Engineer at a tech vendor
Micro Focus's technical support is functional and responsive.
Read full review of OpenText Application Quality Management »
MuhammadJunaid3
Techniqal Lead Enterprise Solution at a tech services company
We are satisfied with technical support and most of our problems have been resolved.
Read full review of OpenText Enterprise Security Manager »
Anonymous User
Sr. Software Test Engineer at a financial services firm
The level of support from HP is average.
Read full review of OpenText Enterprise Performance Engineering (LoadRunner Enterprise) »
Anonymous User
Security Solutions Delivery Engineer at a tech services company
The level of technical support is intermediate. Although they're helpful and polite, they don't help with emergency...
Read full review of ArcSight Logger »
Anonymous User
Consultant I at a tech services company
I personally have never had to deal with customer service or technical support. We have an administrator assigned to...
Read full review of OpenText Functional Testing »
Tom Haakma
Director of Security at a computer software company
Technical support is an area that can be improved and I think that it's been a known issue since the Fortify team was...
Read full review of Fortify Application Defender »

Review 1 of 30

Eric Lemel
PDG at a tech services company
Support is reactive and in English only.
Read full review of Panaya Test Dynamix »
Pieter De Jager
Enterprise Architect at a tech services company
Some of our questions were answered very quickly. Others had to be redirected, and it took a little longer. I think...
Read full review of Panaya Test Dynamix »
Anonymous User
Division Manager - Oracle Systems Management at a government
Customer Service: Customer service is a true highlight for Panaya. They are extremely responsive and flexible when...
Read full review of Panaya Oracle EBS R12 Upgrade Automation [EOL] »
Fred Niederberger
Test Manager at a tech services company
We have two types of support. One is the customer support that we can contact. They are always there. We have also a...
Read full review of Panaya Test Dynamix »

Review 1 of 4

Technical Support

No Data Available

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