Compare Oracle vs Zoho

The Oracle Corporation is an American global computer technology corporation, headquartered in Redwood City, California, United States. The company primarily specializes in developing and marketing computer hardware systems and enterprise software products particularly its own brands of database management systems. In 2011 Oracle was the second-largest software maker by revenue, after Microsoft. The company also develops and builds tools for database development and systems of middle-tier software, enterprise resource planning software, customer relationship management software and supply chain management software.

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Sample Customers

Oracle CRM

Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology

Oracle Fusion Service

Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.

Siebel CRM

Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB

Oracle CX Sales

Batesville, PROMATIS software GmbH, Grupo Arcor, Australian Finance Group Ltd., King Lai Hygienic Materials Co. Ltd., Nico International, Bausch & Lomb India Pvt. Ltd., Acorn Paper Products Company, Beijing East United Grid Technology Co. Ltd., Namu Tech Co. Ltd.

Oracle Eloqua

Thomson Reuters, The Dow Chemical Company, Avid, LifeSize, and Avalara.

Oracle Inventory Management

Karam Chand Thapar & Bros. (Coal Sales) Ltd., American Tire Distributors, Anglia Restaurants, TechNova Imaging Systems (P) Ltd, National Marine Dredging Company, Grupo Corporativo Papelera SA de CV, Extreme Brandz, Hover Automotive India Pvt. Ltd., Style Team, Georg Fischer Central Plastics LLC, Hyperone, Samir Group

PeopleSoft Enterprise Supplier Contract Management

Tervita Corporation, Lone Star College System

Siebel

Hover Automotive India, Smiles, Bouygues Telecom, Abu Dhabi Judicial Department, Lawn Tennis Association Boosts Tennis, Southwest Airlines

Oracle E-Business Suite

Colab, Portobello, Saudi Telecom Company, DG Khan Cement, Dubai Holding

TOA Technologies ETAdirect

Virgin Media, Cox Communications

JD Edwards EnterpriseOne Sales Order Management

TechNova Imaging Systems (P) Ltd, Batesville, Jordan Petroleum Refinery, Hosun Universal Co. Ltd., Fabbrica d'Armi Pietro Beretta S.p.A, Grupo Corporativo Papelera SA de CV, Haier Electronics Group Co. Ltd., Label Technology Inc., Gruppo Sermetra, Grupo Arcor, Fabbrica d'Armi Pietro Beretta S.p.A, Uniwax S.A.

Oracle WebCenter

Chhattisgarh Infotech and Biotech Promotion Society, Jagran Prakashan Ltd., Standard Forwarding LLC, United Automotive Electronic Systems Co. Ltd., INSO sistemi per le infrastrutture sociali S.p.A., Helsana Versicherungen AG, ArRiyadh Development Authority, John Lewis Partnership, Arqiva, SURUGADAI EDUCATIONAL INSTITUTE, Portuguese Official Agriculture and Fisheries

Oracle Live Experience Cloud

Yellow Pages, Indonesian Government

Oracle ATG

Agilent, Shenhua Group Corporation Ltd., Fox Head Inc., Netshoes, Mr. Price, Retail World AE, Sascar, Banca Transilvania, UL, Fox Head, Carolina Biological Supply, Groupe Dynamite

Oracle iStore

Iron Bow Technologies, Georg Fischer Central Plastics LLC

Oracle Commerce Cloud

Moleskine, Corello, The Vermont Country Store, Team Sportia

Oracle Beehive

Oracle

Oracle CRM OnDemand Sales

Freedom Technology

Oracle Documaker

Sociale Verzekeringsbank, Advanced Metering Services, Seattle City Light

Oracle HCM Cloud

Kovaion Consulting India Pvt. Ltd., eVerge Group, Kalpataru, Logicalis Inc., Macmillan Science and Education, Drivestream Inc., Kamal Osman Jamjoom Group LLC, WAXIE Sanitary Supply

Oracle OBIEE

Banca Transilvania, BeckmanCoulter, Hong Kong Housing Society, HealthShare, Ivanhoe Cambridge Unifies, and Home Credit, and Finance Bank.

Oracle Business Intelligence Cloud Service

Grant Thornton, FORTH, Anthem

Oracle Analytics Cloud

Sejong Hospital

Oracle Business Intelligence Discoverer

Georg Fischer Central Plastics

Oracle Linux

See here

Oracle Solaris

Siemens, IVV

Oracle IoT Cloud Service

Gemü

Oracle IoT Asset Monitoring Cloud

Alpha Acid Brewing Company, Noble Plastics

Oracle IoT Production Monitoring Cloud

Noble Plastics

Oracle IoT Fleet Monitoring Cloud

SoftBank, Lochbridge, Noble Plastics

Oracle Internet of Things Cloud Service

Titan International, Alpha Acid Brewing Company, NTT Communications

Oracle Content Management

TekStream Solutions LLC, NetCompany, AFG, Pride Mobility, TEAM Informatics Pty Ltd., Sutton Tools, Mythics, Inc., DVLA

Oracle Integration Cloud Service

Calix, Avaya, Land Lakes, Leader, PWC, Vale

Oracle Application Express (APEX)

Hepart AG, pharmasol, SATLOG, Collège Bois-de-Boulogne

Oracle Visual Builder Cloud Service

Transcom Worldwide, Latham Pool Products

Oracle Big Data Preparation Cloud Service

Chungho Nais

Oracle Customer Experience Social Cloud

M&C Saatchi

Oracle Sales Performance Management Cloud

Mack Trucks, AFG

Oracle Enterprise Performance Management Cloud

Eindhoven University of Technology, HES-SO University of Applied Sciences and Arts Western Switzerland, NetCologne, Kolos Cement Limited

Oracle Data Integrator Cloud Service

Amplifon

Oracle GoldenGate Cloud Service

FORTH, Capital One

Zoho CRM

JetHub, Anderson Sales Advantage, ActionCoach, Milagro Advisory Group, TECO Pneumatic, Proteomics Consult

Zoho Analytics

Suzuki, American Pacific Mortgage, KPMG, Air Canada, University of Michigan, BricozOr, WorldWide Express, The University of Melbourne, Novartis, SAIC

Zoho Creator

Estate Crush Winery, Integra Services, Avidpays, Napa Valley Film Festival, Marionnaud, The Institute of Hormonal Health, Stone Tapert

Zoho Cliq

GameVision, CRCC Asia, Purolite, FundsIndia, GPSS, europebet

Zoho Desk

Intel, Sears, Daimler, Essilor, Aon Hewitt, Shop Your Way, CoffeeRocket

Popular Solutions

Oracle Database

27 reviews

Oracle OBIEE

13 reviews

Oracle E-Business Suite

20 reviews

Zoho CRM

23 reviews

Zoho Analytics

9 reviews

Zoho Creator

16 reviews

Top Industries

Educational Organization

22%

Financial Services Firm

12%

Computer Software Company

10%

Manufacturing Company

Educational Organization

56%

Computer Software Company

Financial Services Firm

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

MahaboobPasha
Solutions Architect at Western Digital
I use Oracle Integration Cloud to connect all our ERPs and other systems.
Read full review of Oracle Fusion Service »
Saikat Nag
Oracle Application Database Administrator at RP Sanjiv Goenka Group
Our primary use case for Oracle Multitenant ( /products/oracle-multitenant-reviews ) is related to our utility...
Read full review of Oracle Multitenant »
Muzzamil Hussain
Assistant Vice President at National Bank of Pakistan
We are using two or three types of databases in our organization, such as Oracle and MySQL. We usually use the MySQL...
Read full review of MySQL »
Upendar G
Senior Consultant at Wipro Limited
Our primary use case involves managing internal applications and providing end-to-end support based on Single Sign-On...
Read full review of Oracle Access Manager »
James Lui
Team Lead - Oracle Applications DBA at a energy/utilities company
Provide 24x7 monitoring of application system availability for both on-premise, and on-cloud application systems, and...
Read full review of Oracle Enterprise Manager »

Review 1 of 5

Sainath Racherla
Associate Director at Scimax Global LLC
The main purpose of using Zoho Projects is for coordinating projects, with a primary focus on bug and defect management.
Read full review of Zoho Projects »
AmerKhan
Senior Director - Head of Solution Engineering at Osol tech (Private) Limited
I primarily use Zoho CRM to track the sales funnel, allowing me to monitor the progress of leads and opportunities....
Read full review of Zoho CRM »
Gokulakrishnan G
Founder at GGSH&CO LLP
We predominantly use Zoho Books and Zoho Creator. We are both customers as well as implementation partners. We...
Read full review of Zoho Creator »
Krishna Vasireddy
Director at LTI - Larsen & Toubro Infotech
I use Zoho People for managing the entire end-to-end HR activities. I have experience as a Zoho configurator and a...
Read full review of Zoho People Plus »
Joseph VolkanOzcan
Chief Information Officer at granistr
We are finding prospects from the Google Maps Business API, then classifying these to the deals and transferring them...
Read full review of Zoho CRM Plus »

Review 1 of 5

Customer Service

MinosLiakos
Owner at GeoLM
The Oracle technical support in our area is terrible. They don't offer support. Whenever we need it, we try to find...
Read full review of Oracle Hyperion »
JohnMitchell
jmitchell@natbankmw.com at NBM
We've never been in touch with technical support. For us, so far, things have been working perfectly so there hasn't...
Read full review of MySQL »
Daphne Navarro
Sales Manager at Quanam
I would rate the support for this solution an eight out of ten. They have different ways to raise tickets and a...
Read full review of Oracle HCM Cloud »
KopanoRamaphoi
Consultant at Rpc Data
I have not needed to contact technical support.
Read full review of Oracle Autonomous Data Warehouse »
CarlosCastells
CIO at SERVA SERVICIOS ESPECIALIZADOS INFORMATICOS SA
Technical support is okay, but some areas could be better.
Read full review of Oracle Database »
Fabrizio Bordacchini
Oracle Systems Engineer at Cegeka
The solution's technical support is quite good.
Read full review of Oracle VM »
Amimesh Anand
Senior Architect at a consultancy
The solution's technical support is good. I rate the technical support a nine out of ten.
Read full review of Oracle Identity Cloud Service »
JongGun Shin
Oracle ACE, DBA at Goodus,inc
We don't have contract-level technical support. In the past, we've used MOS support at oracle.com. It was just for a...
Read full review of Oracle Database In-Memory »
Anonymous User
HRIS Analyst at Fannie Mae
It seems to me that Oracle prefers to deal with clients completely through their SR management system and sometimes...
Read full review of Oracle HCM Cloud »
Anonymous User
Chief, Application Management Branch at a government
We've found that technical support has been challenging as they are not always the most forthcoming with information...
Read full review of Oracle E-Business Suite »
Anonymous User
IT Manager at a retailer
I rate the technical support as a four out of ten.
Read full review of Oracle HCM Cloud »
Anonymous User
Full Stack Developer at a tech services company
I have never contacted the technical support of MySQL. If I have a problem, I find the solution from Stack Overflow.
Read full review of MySQL »
Anonymous User
Sent Sales Exec at a financial services firm
I haven't had to open any tickets.
Read full review of Oracle Taleo »
Anonymous User
DGM Data Centre at a manufacturing company
I have never contacted technical support.
Read full review of Oracle Database »
Anonymous User
Solution Manager at a tech services company
7/10
Read full review of Oracle Data Integrator (ODI) »
Anonymous User
Lead Software Engineer at a tech services company
We consulted a few times with local Oracle support. In some cases, they were able to assist us. In other cases, they...
Read full review of Oracle BPM »
JOSE-BARRIOS
IT Consultant at a tech vendor
I rate the technical support from Oracle a nine out of ten. My experience with Oracle support has been good.
Read full review of Oracle Service Bus »
Anonymous User
DBA at a tech vendor
Technical support is helpful. We open an SR with Oracle and they answer us in the SR.
Read full review of Oracle SQL Developer »
Anonymous User
IT Consultant at a university
The level of technical support depends on who you get. Sometimes they'll lag along and we have to keep prodding them...
Read full review of Oracle E-Business Suite »
AshwanthramMurugeshan
Consultant at Capgemini
Technical support has been good so far. We have not had any complaints.
Read full review of JD Edwards EnterpriseOne »
Anonymous User
Architecture Manager at a leisure / travel company
The technical support was excellent.
Read full review of Oracle Coherence »
Anonymous User
Global Oracle JDE Practice Head at a tech services company
If there's any problem, such as a bug in the system, you have the solution on the knowledge garden, on the Oracle...
Read full review of JD Edwards EnterpriseOne »
Mohamed Al
Project Manager at General Organization for Social Insurance
I have not contacted the support from Oracle CRM.
Read full review of Oracle CRM »
Florent ADODO
IT Assistant at Hotel 2 Fevrier
The technical support is very good, they are very responsive.
Read full review of Oracle Database »
Anonymous User
Consultant at a financial services firm
Medium to Good. Sometimes prompt competent responses, at other times support was lacking.
Read full review of Oracle Coherence »
Gaurav Parmar
IT Technical Lead at Aviat U.S., Inc.
The technical support from Oracle is pretty good and has improved a lot in the last few years.
Read full review of Oracle Integration Cloud Service »
Anonymous User
Managing Partner at Viscosity North America
What's great is having the Oracle Linux, also having Oracle products. You've really goy one vendor to call. Some...
Read full review of Oracle Linux »
Anonymous User
Managing Director at CarajanDB
5/10 - They need to improve the customer experience as there is not yet a high enough number of implementations of...
Read full review of Oracle Multitenant »
ALI ALMUBARAK
Operations Manager at Missan Alnjoom IInformation Technology
The support team is exceptional.
Read full review of Oracle Cloud Infrastructure (OCI) »
Anonymous User
Enterprise Systems Administrator at a financial services firm
We received a high level of customer service.
Read full review of Oracle Exalogic [EOL] »

Review 1 of 30

Poulomee Chatterjee
Head of Sales(Solutions) at Brane Enterprises Pvt Ltd
I did not contact Zoho's technical support. However, there are some people who have contacted Zoho's technical...
Read full review of Zoho CRM »
Babatunde-Olugbode
Technical presales engineer at Avetium Consult Ltd
The customer service and support are not good. A client reached out to them and they didn't get any good response.
Read full review of Zoho Mail »
Muljo Witono
CEO and Owner at PT Solusindo Total Teknikatama
Support is okay. Sometimes you can email or chat with them. However, sometimes they are not quite as knowledgeable as...
Read full review of Zoho CRM »
Ganesh-Iyer
Managing Director at SSA Techknowlogies (P) Ltd
Technical support is highly responsive and I have not had any issues.
Read full review of Zoho CRM »
StevenParker
CEO at a non-tech company
We can easily find documentation and videos on the Internet in case of any queries. We can resolve most of the cases...
Read full review of Zoho CRM Plus »
Saad Butt
Zoho CRM Consultant at Institute of Project Management
The support team's responsiveness and quickness proved invaluable when I was integrating Zoho Recruit with Zoho...
Read full review of Zoho Recruit »
Muljo Witono
CEO and Owner at PT Solusindo Total Teknikatama
Getting support for the tool is difficult.
Read full review of Zoho Creator »
Laban Kipngeno
Network Security and Data Specialist at JW Seagon
We get good support from Zoho India but it would be good if they can improve on the language.
Read full review of Zoho Projects »
Suzan Demir
Sales Operations Specialist at ADEO IT Consulting Services
Zoho's technical support could be faster and better at solving issues.
Read full review of Zoho CRM »
Amit Kawadiwale
Senior Product Manager at quickwork
I have contacted support a couple of times. They are quick to respond and resolve our queries.
Read full review of Zoho CRM Plus »
Sainath Racherla
Associate Director at Scimax Global LLC
Customer service and support are excellent. I would rate them nine points out of ten. They are just a chat away, and...
Read full review of Zoho Projects »
Matheus Ferraz
CRM Team Leader at a tech company
When we contact support, sometimes it takes two to three days or even more to get a satisfying answer. It is...
Read full review of Zoho Campaigns »
Joachim Freitag
Managing Director at IseoSolutions GmbH
We've had some experience with Zoho's technical support. They responded pretty fast when we needed help.
Read full review of Zoho CRM »
Vimal S
Senior Software Developer at Nurture Spark Digital
The technical support services are good.
Read full review of Zoho Desk »
Amit Kawadiwale
Senior Product Manager at quickwork
I was in contact with the Zoho CRM support and I needed some help with the integration with Zoho CRM and other...
Read full review of Zoho CRM »
AdemolaOlamide
Business Development Manager at Computer Learning centre
The technical support for Zoho CRM is good.
Read full review of Zoho CRM »
Tarik Altunok
Business Development Manager at headtechnology
As we never had any problems with Zoho CRM, we never had the chance to open a ticket with the technical support team.
Read full review of Zoho CRM »
Saad Butt
Zoho CRM Consultant at Institute of Project Management
It is possible to receive assistance when needed. The option to connect with support is readily available within the...
Read full review of Zoho Creator »
AnandMaurya
Sr. Zoho Developer at Absoft IT Solutions Pvt Ltd
Sometimes, we needed help from technical support. They would respond quickly.
Read full review of Zoho Desk »
Muljo Witono
CEO and Owner at PT Solusindo Total Teknikatama
Technical support is okay. The issue is the knowledgability. Sometimes they don't understand what my question is or...
Read full review of Zoho Desk »
Yogesh Kumar Mali
Managing Director at ALPHA LABS TECH PVT LTD
I contacted support regarding the type of license I was procuring. My experience with support was good. I raised a...
Read full review of Zoho Projects »
Anonymous User
MSc student at a university
Customer Service: I don't remember even needing to use customer service so I cannot comment here. Technical Support:...
Read full review of Zoho Analytics »
Clinton Powell
Recruitment Lead at Muse Consultancy Services
Their technical support is outstanding. Zoho's got something like 50 million customers. I've never had to phone them....
Read full review of Zoho Recruit »
Anonymous User
Head of Human Resources at a manufacturing company
I've never contacted technical support. I cannot speak to how helpful or responsive they are in general.
Read full review of Zoho Recruit »
MoustafaElSayed
Marketing and digital transformation manager at Red Real Estate Domain
We struggled with technical support but have managed our way through it by using a consultant here in Egypt.
Read full review of Zoho CRM »
Syed Ismail Shah
Senior Zoho Developoer at Techloyce
We can easily solve and manage issues with Zoho Creator.
Read full review of Zoho Creator »
Menelio M. Patapat Jr.
Zoho Solution Architect / Zoho Senior Developer / Zoho Administrator at a outsourcing company
We use the premium support of Zoho.
Read full review of Zoho Analytics »
JoseJunior3
Advisor at a tech services company
The response time for emails is fast, and the provided solutions are straightforward. Overall, I would rate their...
Read full review of Zoho CRM Plus »
Anonymous User
Client Partner at a tech company
Customer Service: Only chat is available, connecting over the phone is impossible. Some of the questions I had...
Read full review of Zoho CRM »
Vamsi Vardhan
Technical support at Foresight Software Solutions Pvt Ltd
I can't speak to how helpful or responsive support is. I've never used them. There is one person that can help us...
Read full review of Zoho CRM »

Review 1 of 30

Technical Support

No Data Available

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