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Oracle Eloqua Reviews

Vendor: Oracle
4.4 out of 5
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What is Oracle Eloqua?

Eloqua is the Oracle marketing automation and revenue performance management solution used by sales and marketing teams all over the world. With Eloqua, organizations can easily execute marketing campaigns, build and manage their databases, convert leads to sales, and measure the impact of marketing activities on the organization.

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Oracle Eloqua is the #4 ranked solution in top Marketing Automation solutions. PeerSpot users give Oracle Eloqua an average rating of 8.8 out of 10. Oracle Eloqua is most commonly compared to Salesforce Marketing Cloud: Oracle Eloqua vs Salesforce Marketing Cloud. Oracle Eloqua is popular among the large enterprise segment, accounting for 57% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 15% of all views.
Buyer's Guide
Oracle Eloqua
August 2025
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Helped 866,088 peers since 2012

Featured Oracle Eloqua reviews

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Oracle Eloqua mindshare

As of August 2025, the mindshare of Oracle Eloqua in the Marketing Automation category stands at 8.1%, down from 11.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Marketing Automation Market Share Distribution
ProductMarket Share (%)
Oracle Eloqua8.1%
Salesforce Marketing Cloud21.4%
Marketo12.9%
Other57.6%
Marketing Automation

PeerResearch reports based on Oracle Eloqua reviews

TypeTitleDate
CategoryMarketing AutomationAug 28, 2025Download
ProductReviews, tips, and advice from real usersAug 28, 2025Download
ComparisonOracle Eloqua vs Salesforce Marketing CloudAug 28, 2025Download
ComparisonOracle Eloqua vs MarketoAug 28, 2025Download
ComparisonOracle Eloqua vs HubSpot Marketing HubAug 28, 2025Download
Suggested products
TitleRatingMindshareRecommending
Salesforce Marketing Cloud4.221.4%98%59 interviewsAdd to research
Marketo4.212.9%96%26 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Oracle Eloqua provides robust marketing automation, easy CRM integration, intuitive user interface, and powerful reporting. Its extensive features include lead scoring, campaign management, and segmentation. The drag-and-drop design editor facilitates email and landing page creation, while its community support helps users. Advanced analytics offer insights into customer engagement, and cloud connectors enable seamless integration with external services. Eloqua's ability to handle large databases and deliver high-end functionality enhances marketing efficiency and decision-making processes for marketers.
  • "Oracle Eloqua helps us track data and quickly schedule emails; it is a wonderful tool for working with emails."
  • "Oracle Eloqua is easier to use compared to Salesforce Marketing Cloud because Salesforce requires their own scripting called AMPScript, while in Oracle Eloqua, you only need CSS, HTML, and occasionally JavaScript."
  • "Oracle Eloqua is easier to use compared to Salesforce Marketing Cloud because Salesforce requires their own scripting called AMPScript, while in Oracle Eloqua, you only need CSS, HTML, and occasionally JavaScript."

Room for Improvement

Oracle Eloqua's high cost and complexity are drawbacks for small businesses. Users find the interface and reporting outdated and not user-friendly. There's limited built-in functionality for WhatsApp, SMS, and social media. Data management tools are insufficient, and transitioning between instances poses challenges. Integration with Salesforce and other platforms could be improved. While Eloqua offers extensive education and features, many potential users are deterred. Enhanced data modeling and interactive dashboards would benefit users.
  • "The dashboards or the data which we get from insights reports could be improved."
  • "Oracle Eloqua requires maintenance because downtime or crashes can affect form submissions and integrations."
  • "Crashes can occur due to integration with different systems, including third-party tools such as Zapier and SixSense."

Pricing

Enterprise users find Oracle Eloqua's pricing to be high, with licensing dependent on database size or user count. Packages range from basic at $2,000 to standard at $4,000 per month per user. Additional costs can arise from custom solutions and features outside the base platform. Negotiations, often aided by purchasing other Oracle products, can yield discounts. While considered expensive, some users view Eloqua as a worthwhile investment for its functionality. Pricing structures also consider contact volume with a minimum threshold.
  • "It's quite expensive."
  • "Oracle Eloqua can be expensive compared to alternatives."
  • "Oracle Eloqua is quite an affordable solution."

Popular Use Cases

Users primarily employ Oracle Eloqua for digital marketing, focusing on email marketing, campaign orchestration, and lead management. They utilize it for creating and executing campaigns, managing lead scoring, and integrating with CRM systems like Salesforce. It facilitates the creation of segments, landing pages, and forms alongside enabling the tracking and analysis of marketing performance, making it essential for B2B and B2C email marketing automation.

Service and Support

Oracle Eloqua's customer service and support receive mixed feedback. Technical support is knowledgeable, but response times require motivation. Communication often requires service tickets, with no direct calls allowed. Users appreciate quick responses for critical issues but find documentation lacking. Support is available only during business hours, causing potential delays. Experiences vary with some achieving positive interactions, including direct engagement at user meetings, while others rely on specialized organization members for contact.

Deployment

Many found Oracle Eloqua's initial setup complex, often requiring professional services or experienced personnel. Some described the process as straightforward, while others noted it took several months. Cloud deployment simplified the procedure for some, but customization could extend the timeline. Typically involving senior staff, the setup is rated moderately complex, demanding significant learning for effective campaign management.

Scalability

Oracle Eloqua is praised for its scalability, favored by companies with high user counts. It scales well upwards, though some find costs prohibitive when scaling down. Many appreciate its ease of use, lacking a need for coding skills compared to platforms like Salesforce. Users highlight its user-friendly interface, enabling effective marketing without technical complexity. The platform supports seamless updates, appealing to companies with robust marketing teams, facilitating extensive user engagement.

Stability

Oracle Eloqua is generally considered stable by users, though occasional issues like form submission unreliability and bugs in new interfaces are noted. Many report no significant downtime, citing years without interruptions and efficient performance even during large campaigns. Some mention maintenance needs, particularly with third-party integrations, requiring support ticketing. Despite these, Eloqua is rated positively for stability. Notifications for maintenance are provided, and size restrictions on file hosting are mentioned as limitations.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Oracle Eloqua Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business12
Midsize Enterprise7
Large Enterprise15
By reviewers
By visitors reading reviews
Company SizeCount
Small Business49
Midsize Enterprise16
Large Enterprise85
By visitors reading reviews

Top industries

By visitors reading reviews
Computer Software Company
15%
Financial Services Firm
14%
Manufacturing Company
9%
Healthcare Company
8%
Insurance Company
7%
Performing Arts
5%
Transportation Company
5%
Comms Service Provider
3%
Retailer
3%
Construction Company
3%
Educational Organization
3%
Legal Firm
3%
Outsourcing Company
2%
Logistics Company
2%
Real Estate/Law Firm
2%
University
2%
Government
2%
Media Company
2%
Wholesaler/Distributor
1%
Consumer Goods Company
1%
Energy/Utilities Company
1%
Hospitality Company
1%
Non Profit
1%
Pharma/Biotech Company
1%
Renewables & Environment Company
1%
Mining And Metals Company
1%
Sports Company
1%
Marketing Services Firm
1%
Engineering Company
1%
Aerospace/Defense Firm
1%

Compare Oracle Eloqua with alternative products

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Learn more about Oracle Eloqua

Oracle Eloqua was previously known as Eloqua, Oracle Marketing Cloud.

Oracle Eloqua customers

Thomson Reuters, The Dow Chemical Company, Avid, LifeSize, and Avalara.

Related questions

  • 6
Do you know if Marketo or Eloqua support mobile devices? Thank you.
  • 6
When evaluating Marketing Automation, what aspect do you think is the most important to look for?
  • 6
Do you know other SFDC tools, beside Aprimo, that can be used by salespeople to monitor every move their prospects make?
  • 7
Why is Marketing Automation important for companies?

Product Categories

Product Categories
Marketing Automation

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Oracle Eloqua Reviews Summary
Author infoRatingReview Summary
Senior Functional Consultant at a tech vendor with 51-200 employees4.5I found Oracle Eloqua user-friendly and effective for marketing automation and CRM integration, though setup was complex and support limited. Despite good scalability, high pricing and occasional stability issues were drawbacks that required frequent maintenance and manual workarounds.
Senior Analyst at Deloitte4.5I use Oracle Eloqua primarily for email campaigns and tracking, and it works well for scheduling, data analysis, and performance insights, though I wish the dashboards were more interactive and visually engaging.
Application Development Team Lead at Accenture4.5I've found Oracle Eloqua highly effective for low-code marketing, especially in email design, segmentation, and analytics, though it could improve with SQL-based data modeling for complex logic. Its stability, scalability, and support are also commendable.
Senior Technical Consultant at a tech services company with 5,001-10,000 employees4.0I primarily use Oracle Eloqua for B2B marketing automation, finding it flexible and user-friendly compared to other tools. However, it lacks built-in WhatsApp and SMS features, and social media management would enhance its capabilities.
Solution Architect at Aberdeen Standard Investments4.0We use Oracle Eloqua primarily for digital marketing, particularly email marketing, catering to both B2B and B2C clients. It is user-friendly and features rich, but its database architecture needs improvement. Eloqua excels in CRM integration and API capabilities.
Associate Director at a tech services company with 10,001+ employees4.0We use Oracle Eloqua for marketing processes, enjoying its lead scoring and campaign features. However, improvements are needed in data consistency due to issues with new integrations like CDP. Overall, the solution effectively supports our email campaigns and lead management.
Engineer - Technology at a marketing services firm with 1,001-5,000 employees3.5I use Oracle Eloqua for targeted email campaigns, appreciating its insightful reporting and user-friendly dashboard. Improvements are needed in tools integration and segment updates for enterprise use. Overall, it's easy to learn with many available resources.
CEO at Leap2 Solutions4.0In my review of Oracle Eloqua, I find its engine framework simple, aiding business agility through customer journey optimization. However, improvements like event listening functionality and an omnichannel approach are needed, as updates are often focused on bug fixes rather than new features.