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PagerDuty vs ServiceNow

Unbiased reviews from our professional community. A complete perspective on vendors based on user input.
PagerDuty
Based on 37 reviews.
ServiceNow
Based on 480 reviews.
Overview
Information Not Available
ServiceNow is a platform-as-a-service provider of enterprise Service Management software. It was founded in 2003 by Fred Luddy, the previous CTO of Peregrine Systems and Remedy Corporation. ServiceNow specializes in delivering ITSM applications and thus competes with BMC, Computer Associates, IBM, and Hewlett-Packard. It also provides a platform for forms-based workflow application development and thus competes with SaaS/PaaS providers such as Salesforce.com's Force.com offering. Slootman has specifically indicated this as a key corporate strategy in press interviews and keynotes at the ServiceNow user conferences called Knowledge.
Sample Customers
PagerDuty Operations Cloud
40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast
Rundeck
1. Netflix 2. Airbnb 3. Pinterest 4. Cisco 5. Adobe 6. IBM 7. Salesforce 8. Uber 9. Twitter 10. LinkedIn 11. Dropbox 12. Slack 13. Atlassian 14. GitHub 15. Docker 16. Spotify 17. Hulu 18. Square 19. Etsy 20. Zillow 21. Expedia 22. Groupon 23. Yelp 24. Pandora 25. Zynga 26. Fitbit 27. SurveyMonkey 28. Box 29. GoDaddy 30. Twilio 31. Okta 32. Splunk
ServiceNow Orchestration
experian, BEACHBODY, HealthPartners, Banosoft
ServiceNow IT Operations Management
servicenow, TransAlta, NATS, Symantec
Popular Solutions
Top Industries
Computer Software Company
21%
Financial Services Firm
13%
Manufacturing Company
8%
Retailer
6%
Educational Organization
19%
Financial Services Firm
12%
Computer Software Company
11%
Manufacturing Company
8%
Quotes From Member Reviews
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Most Helpful Reviews
Review 1 of 1
Review 1 of 5
Customer Service
Review 1 of 28
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Technical Support
No Data Available
No Data Available
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