Compare Parallels vs SAP

Parallels

Based on 32 reviews.

SAP

Based on 1659 reviews.

Sample Customers

Popular Solutions

Parallels Remote Application Server (RAS)

1 reviews

Parallels Access

0 reviews

Parallels Desktop

0 reviews

SAP S/4HANA

62 reviews

SAP BusinessObjects Business Intelligence

14 reviews

SAP ERP

8 reviews

Top Industries

Computer Software Company

11%

Comms Service Provider

11%

University

Manufacturing Company

12%

Financial Services Firm

Comms Service Provider

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

JohanSkibdahl
CEO at Etcetera Networks
The primary use case of Parallels is to offer it to customers as a hosted service. I help them to migrate from other...
Read full review of Parallels Remote Application Server (RAS) »
Binish Parikh
Vice President at ARK Infosolutions Pvt Ltd
The primary use case is VDI.
Read full review of Parallels Access »
Mark Hardy
Payments Architect at Self Employed
I was using it to develop software on the Mac and Windows. I use Parallels on my MacBook Pro to program on Windows...
Read full review of Parallels Desktop »

Review 1 of 3

Salman Mukhtar Baig
SAP Technical Manager at VS Furniture Middle East
The usual use cases for SAP HANA Enterprise Cloud that I work with include many tools. At the time of the...
Read full review of SAP HANA Enterprise Cloud »
Pavlina Pankova
Competence Leader - BI at Sabris CZ s.r.o.
The usual use cases for SAP Analytics Cloud that I work with are to make it simple, either reporting, or planning, or...
Read full review of SAP Business Data Cloud »
Kopparapu Venkatesh Prasad
Engineer at a tech vendor
SAP PowerDesigner is a tool that helps us create our database and monitor our data to reduce redundancy. I will...
Read full review of SAP PowerDesigner »
Sravani Bodanapu
Intelligent Ops Journey Expert at ANZ Banking Group
My usual use cases for SAP Signavio Process Manager currently involve a bank migration project that is ongoing. The...
Read full review of SAP Signavio Process Manager »
MuhammadNadeem3
Manager Sap at PTCL

Read full review of SAP S/4HANA »

Review 1 of 5

Customer Service

JohanSkibdahl
CEO at Etcetera Networks
The technical support by Parallels is quite good. For Parallels RAS, the support is rated eight out of ten. However,...
Read full review of Parallels Remote Application Server (RAS) »
Binish Parikh
Vice President at ARK Infosolutions Pvt Ltd
We have a lot of local expertise. For that reason, we've never found a need to reach out to technical support. We've...
Read full review of Parallels Access »
AJ Hartenberg
Business Owner at Yada Group Services
We contact the solution's technical support team when we require to test new applications for initial setup.
Read full review of Parallels Remote Application Server (RAS) »
JohanSkibdahl
CEO at Etcetera Networks
Technical support has worked any time we needed it. We always got it.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Solution consultant at a tech services company
Their technical support is very good. I would rate them a ten out of ten.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Systems Administrator at a construction company
I would rate my experience with tech support as "middling" - difficult to open a ticket, and support is located on...
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
System administrator at a construction company
The technical support services need improvement.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Network Administrator
Tech support seems good, and they seem very accommodating in time. Whatever time I want to work on it, they are there.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
CIO at a healthcare company
We have not needed much technical support. We generally find what we need in the provided documentation or the user...
Read full review of Parallels Remote Application Server (RAS) »
Jim Carlton
IT Director at a energy/utilities company
The few times I have used tech support, they have been really good, quick response. They're really knowledgeable...
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
IT Manager at a recruiting/HR firm
Technical support is quite good. I would rate it at eight out of 10.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Senior System Engineer at a financial services firm
We have not needed to call in or create a tech support ticket.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Operation Manager Servers and Central Infrastructure
We have not used tech support often but it has been good in the cases where we had to use them.
Read full review of Parallels Remote Application Server (RAS) »
MichaelCoxon
Technical Lead (Windows Desktops) / Senior IT Consultant at a university
Technical support is very good..
Read full review of Parallels Remote Application Server (RAS) »
Nima Nazaralipour
Managing Director at Fara Computer
I don't get support from Parallels.
Read full review of Parallels Access »
Anonymous User
Founder and CEO at a tech services company
We have asked for help from tech support and their service was good.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Project Manager
Their technical support is okay.
Read full review of Parallels Remote Application Server (RAS) »
Christophe Jurdan
System Engineer at a government
Technical support is an eight out of 10.
Read full review of Parallels Remote Application Server (RAS) »
James-Russell
Professional Services at a tech services company
Technical support has always been great. They will work through any issue until it is resolved and have been very...
Read full review of Parallels Remote Application Server (RAS) »
Jason Parkinson
CEO at a non-profit
Technical support had to guide me through turning on certain file permissions. The support team had to log in...
Read full review of Parallels Access »
-Jeremy Hallock
Datacenter Engineer at Freelancer
Parallels' first level of support could probably be a little better, but their second and third level support is...
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Technical Operations Manager at a tech services company
In my limited dealings with support, they have been responsive, respectful, and helpful.
Read full review of Parallels Remote Application Server (RAS) »

Review 1 of 22

Pavlina Pankova
Competence Leader - BI at Sabris CZ s.r.o.
Their support is fine. Its information and support pages are also very organized.
Read full review of SAP Business Data Cloud »
StephenThorne
Practice Lead at Omnitell Tech
I've been dealing with SAP now for over 25 years. I would rate their technical support a three or four out of ten.
Read full review of SAP Master Data Governance »
RamasamyTelungupalayam
Product Manager - ERP Analytics and BI at Haleon
Customer service and support are generally good, but not the best. I would rate them around seven or eight.
Read full review of SAP Business Data Cloud »
JiteshArora
Senior Consultant at Deloitte
Technical support from the SAP team has been good, and I would rate it at four on a scale from one to five.
Read full review of SAP Commerce Cloud »
Dhiraj Jankar
Senior SAP Basis Consultant at a consultancy
SAP support isn't on par with products like Microsoft Azure or AWS. It's nowhere close to the competitors.
Read full review of SAP HANA Enterprise Cloud »
Shaik Abdul Khadar
Chief Executive Officer at a tech services company
The solution's technical support can be expensive. If you pay the support team, the support team will offer you...
Read full review of SAP BW4HANA »
Ankit Bhagat
Management Consultant at PwC
The solution's support is good. However, they take time to understand the issue.
Read full review of SAP Commerce Cloud »
Anonymous User
Java Software Engineer at a tech services company
Technical support is fast. Whenever we have a problem, I contact levels 1 or 2 and they are timely.
Read full review of SAP ERP »
Anonymous User
Works at a pharma/biotech company
Customer Service: Their customer service is average. Technical Support: Their technical support is average.
Read full review of SAP SuccessFactors Learning »
Yashwanth H R
Associate Software Enginner at Siddaganga Institute of Technology
The quality of support from my experience is good, and I would rate it eight out of ten. It could be better, but it's...
Read full review of SAP BusinessObjects Business Intelligence »
reviewer19610421
Business manager at a non-tech company
They provide outstanding customer support services.
Read full review of SAP Signavio Process Manager »
Anonymous User
Senior Consultant at Fair Trade company
We haven't had direct contact with technical support but some of our clients use them. We tend to provide the support...
Read full review of SAP Business One »
Anonymous User
Owner at a tech services company
Customer Service: Very goodTechnical Support: Very good
Read full review of SAP ERP »
KarthikM2
Technical Analyst at Infsys
When we have an issue that we can't resolve internally, we raise an incident ticket through the SAP support system....
Read full review of SAP Master Data Governance »
SandraSheppard
Lead Business Analyst at a media company
Dealing with tech support has been pretty simple. You raise an issue online, then usually get an automated response...
Read full review of SAP Signavio Process Manager »
John Herndon
Sr Manager Revenue and Taxation at a consultancy
I don't have any experience with SAP's technical support in regard to Business ByDesign.
Read full review of SAP Business ByDesign »
Christophe BERNARD
Business Intelligence Manager at ALPTIS ASSURANCES
We have a SaaS company doing level one support. I have not had an exchange with SAP support. I deal with my local...
Read full review of SAP Data Services »
Rupesh Rupak
Consultant at a pharma/biotech company
I would say that the technical support is okay. I was using it because we had some questions for our testing. Someone...
Read full review of SAP Business Technology Platform »
Anonymous User
Consultant at a tech services company
Customer Service: GoodTechnical Support: Good
Read full review of SAP BusinessObjects Business Intelligence »
Anonymous User
Sap Its Workstream Manager at a energy/utilities company
Because it took time to get advice on a tricky issue, the support from SAP could be better. I would give SAP support...
Read full review of SAP Access Control »
Moetez Ben Salah
Data Consultant at SCS
We're currently looking for external support because SAP are not very proactive when it comes to support.
Read full review of SAP PowerDesigner »
InkaBarg
Senior Compliance Manager and IT Systems at Tui
The Signavio technical support is very good.
Read full review of SAP Signavio Process Manager »
Anonymous User
Sr. Manager - SAP Authorization & Complaince at a pharma/biotech company
I have used their technical support. It is through tickets that we raise any issues to global support of SAP. There...
Read full review of SAP Access Control »
Anonymous User
Delivery Head, Emergys India at a computer software company
The support from SAP Business One is helpful. I rate the support of SAP Business One a nine out of ten.
Read full review of SAP Business One »
Anonymous User
SAP Hybris Consultant at a tech services company
They have a team for support. We had some cases where we needed some answers from technical support; they were happy...
Read full review of SAP Commerce Cloud »
Guillaume-PIERRE
Senior Partner at AGLC Consulting
Support is quite good; they know their solutions. Over the last few years, they changed all the resources that were...
Read full review of SAP S/4HANA »
Ramakrishna Potluri
Head of IT & Business Applications, Dangote Refinery at Dangote Industries Limited
Whenever we have an issue with SAP SuccessFactors they respond. SAP SuccessFactors has a well-structured support...
Read full review of SAP SuccessFactors »
NelsonSoares
Solution Architect at Seidor
The technical support from SAP is very restricted to its knowledge base. It does not add much beyond what is already...
Read full review of SAP Business One »
Anonymous User
CEO/GM at a tech services company
The first level of support is really through your value-added resale partner and then they have escalation to SAP and...
Read full review of SAP Business One »
Hari Priya
SAP Analytics Lead at Miracle Software Systems, Inc
The technical support from SAP is inadequate. We don't get timely responses, with support tickets taking more than 25...
Read full review of SAP HANA Cloud »

Review 1 of 30

Technical Support

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