Compare Planview vs PTC

Planview

Based on 143 reviews.

PTC

Based on 35 reviews.

Latest Research

Buyer's Guide

PTC Windchill vs. Planview Portfolios

February 2026

PTC Windchill vs. Planview Portfolios

Updated: February 2026

Buyer's Guide

Codebeamer vs. Planview AgilePlace

February 2026

Codebeamer vs. Planview AgilePlace

Updated: February 2026

Buyer's Guide

Codebeamer vs. Planview AgilePlace

February 2026

Planview AgilePlace vs. Codebeamer

Updated: February 2026

Buyer's Guide

PTC Integrity vs. Planview AgilePlace

February 2026

Planview AgilePlace vs. PTC Integrity

Updated: February 2026

Buyer's Guide

PTC Windchill vs. Planview Portfolios

February 2026

Planview Portfolios vs. PTC Windchill

Updated: February 2026

Sample Customers

Planview Portfolios

UPS, NatWest, Ingram Micro, Canadian Tire, Viessmann, Volvo, NASCO, UNESCO

Planview Barometer

Ethias

Planview AgilePlace

REA Group, Thompson Reuters

PTC Integrity

TRW Automotive

Codebeamer

Medtronic, Align Technology, Daimler, Samsung, Harman, Dassault

PTC Windchill

Bose, Valliant Group

Popular Solutions

1 reviews

0 reviews

0 reviews

8 reviews

3 reviews

1 reviews

Top Industries

Manufacturing Company

12%

Financial Services Firm

10%

Computer Software Company

Marketing Services Firm

Manufacturing Company

30%

Computer Software Company

12%

Healthcare Company

University

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

VishalSingh11
Director BPM at a marketing services firm
Planview AdaptiveWork is a PPM tool for project management, timesheets, etc. It is different from other PPM tools....
Read full review of Planview AdaptiveWork »
Anonymous User
Senior Tech Manager at a manufacturing company
This was an enterprise rollout of Planview, as well as a number of projects. One of them had me as the senior project...
Read full review of Planview ProjectPlace »
Anonymous User
Director of Operations at a tech services company
Our organization was establishing a new project management office within one of the business divisions that did not...
Read full review of Planview Daptiv »
Eli Gerson
Manager of Innovation at a energy/utilities company
The team I'm on within our company does corporate planning and strategy. We're the innovation team within that world....
Read full review of Planview IdeaPlace »

Review 1 of 4

SHRINIVAS ALAGERI
Architect at a computer software company
I primarily use Codebeamer for requirements management, especially when I need to employ out-of-the-box...
Read full review of Codebeamer »
Sandipan Roy
Electronic System Product Specialist at a manufacturing company
My use case is requirement gathering and refining the DDNS. We also use PTC integrity as a configuration management...
Read full review of PTC Integrity Requirements Connector »
Srikumar Aravinda Krishnan
Lead Engineer at a transportation company
In our organization, we use PTC Integrity for Lifecycle Management applications, particularly for our drawing release...
Read full review of PTC Integrity »
ChristianWilmers
Process Method and Tool Developer at a manufacturing company
I am using Windchill for managing CAD data and document data, specifically for product lifecycle management.
Read full review of PTC Windchill »
Santhosh Tm
Works
This solution is mainly used for creating 3D models, 2D drawings, and converting older-format 2D drawings into the...
Read full review of PTC Creo »

Review 1 of 5

Customer Service

Antonio Lira
Territory Manager LATAM at a tech vendor
They have very good customer service and technical support.
Read full review of Planview Daptiv »
JaymeCalabrese
Director, Office of Process and Project Management at a computer software company
I would rate technical support as a 10 out of 10. We have the benefit of being right down the street from Planview....
Read full review of Planview Portfolios »
Ed Granja
AVP at a financial services firm
Technical support is good based on the level of support level that we get. There are different tiers. Planview...
Read full review of Planview PPM Pro »
Anonymous User
Director IT at a insurance company
We're not live yet, so I can't speak to post go-live technical support.
Read full review of Planview Portfolios »
Nick Tso
Sr. Manager of Strategy at a healthcare company
I haven't had a ton of interaction, but when I did use the technical support feature in Spigit they were pretty...
Read full review of Planview IdeaPlace »
Anonymous User
PM Systems Analyst at a insurance company
They have been excellent. They're very accessible. I would give their support team the highest rating because of the...
Read full review of Planview Portfolios »
Steven_Lee
Senior Engineer at a insurance company
We interact with technical support quite often, whether it's deployments, bugs, or errors that we run into. We work...
Read full review of Planview Portfolios »
Anonymous User
Project Manager at a pharma/biotech company
I would rate technical support as very good!
Read full review of Planview PPM Pro »
Beth Noser
Applications Analyst at a non-profit
I have found their technical support to be helpful. I have opened a few cases with them and they've been very...
Read full review of Planview AgilePlace »
Anonymous User
IT Project Data Analyst at a wholesaler/distributor
I've dealt with technical support in the past and so far I have to say I've always had a good experience. I'd rate...
Read full review of Planview Daptiv »
Helmut Friesl
Owner at a tech company
Works well
Read full review of Planview Daptiv »
Anonymous User
Strategist at a healthcare company
I haven't dealt with technical support. I go to our internal team and they help me get the answer. I haven't had to...
Read full review of Planview ProjectPlace »
Anonymous User
Director IT Strategic Initiatives and PMO at a insurance company
Support has been great. Last year we engaged with Planview to help us with some of the apps that we've been doing,...
Read full review of Planview PPM Pro »
Anonymous User
Managing Director at a computer software company
I would rate Changepoint's technical support about nine out of 10. In terms of critical support, then it's a 10. On...
Read full review of Planview Daptiv »
Anonymous User
Manufacturing Manager, Capital COE at a manufacturing company
We call the helpline sometimes, and I would say they're average. We've had no problems. Planview's consulting folks...
Read full review of Planview ProjectPlace »
Anonymous User
Director, Solution Strategy & PMO at a financial services firm
So far, we have had a very good experience with customer service and tech support.
Read full review of Planview AgilePlace »
David Yau
Content Strategy Operstions Lead at a computer software company
Tech support is one of their strongest points. If you escalate any issues in terms of functionality or usability with...
Read full review of Planview AdaptiveWork »
Sabrina D'Aurora
Business Analyst II at a financial services firm
I've never seen customer support like them before. I can put in a case and I usually have a resolution within an hour...
Read full review of Planview PPM Pro »
AndyJohnson
PVA at a insurance company
The support is slow. I've heard that they're beefing up that side of the company. It just seems to be the same people...
Read full review of Planview Portfolios »
Anonymous User
Report Architect/Developer at a insurance company
The technical support is among the best in the industry. They're very clear, very thorough and they get right to the...
Read full review of Planview Portfolios »
Anonymous User
Manufacturing Manager, Capital COE at a manufacturing company
We meet with our Planview representative once a week. If we have any questions, we just ask her, then she gets us the...
Read full review of Planview AgilePlace »
Hitesh-Patel
Senior Project Analyst at a financial services firm
I am a user, so I don't have to contact technical support.
Read full review of Planview Portfolios »
Nathan Streyle
Perfect Execution Manager at a manufacturing company
I have not had to contact customer support.
Read full review of Planview AgilePlace »
TylerStewart
Manager of IT at a financial services firm
When we put in tickets, they are responded to them as quickly as possible. There is improvement there on responding...
Read full review of Planview Portfolios »
Anonymous User
Product Manager at a tech vendor
The core team deals with support, and I don't deal with it directly. My interactions are primarily with the core...
Read full review of Planview AdaptiveWork »
Musunga Kabwe
Senior Analyst - Technology at a financial services firm
We submit cases from time to time. If we see any errors or encounter any system behavior that we're not able to...
Read full review of Planview Portfolios »
JenniferStokes
Director, Project Management at a financial services firm
The technical support has been good to date.
Read full review of Planview PPM Pro »
Anonymous User
PMO Supervisor / Senior IT Project Manager at a government
The technical support has been great, although sometimes responses can take up to three days.
Read full review of Planview PPM Pro »
Allan Shafer
IT Architect at a healthcare company
The technical support seems strong. I know they've started doing some more off-shore support, and that space still...
Read full review of Planview Portfolios »
Susan Breckenridge
Global IT PMO Manager at a wholesaler/distributor
I submitted several tickets and support was very prompt and very responsive.
Read full review of Planview PPM Pro »

Review 1 of 30

Rajesh Kumar Nayak
Software Engineer at a manufacturing company
My experience with the technical support and customer service of Codebeamer is that whenever we face any issues, we...
Read full review of Codebeamer »
Sandipan Roy
Electronic System Product Specialist at a manufacturing company
Technical support, right now, we are getting it actually from our own IT department. I have not explored the external...
Read full review of PTC Integrity Requirements Connector »
SHRINIVAS ALAGERI
Architect at a computer software company
We use the solution's platinum and gold versions that come with technical support and it is good.
Read full review of PTC Integrity »
Gaurav Kandurwar
Solutions Architect at a consultancy
Our experience with customer support service has been good. They were able to answer most of our questions.
Read full review of Codebeamer »
Christian Wilmers
Process Method and Tool Developer at a transportation company
I've had some meetings with technical support about dedicated features, however, I've never contacted them for...
Read full review of Codebeamer »
Neha Wanjari
Technical Lead at a computer software company
I haven't contacted the technical support team yet.
Read full review of PTC Integrity »
Anonymous User
Senior Mechanical Designer at a transportation company
Customer Service: PTC customer service was fantastic until our company got cheap during our chapter 11 phase and...
Read full review of PTC Windchill »
Anonymous User
Manager at a manufacturing company
My team has been in touch with technical support but I have not heard any feedback in regard to things like response...
Read full review of PTC Integrity »
SoftwareDevlpr67
Software Developer at a transportation company
They don't really have good technical support. The online community is also somehow missing. Very few people are...
Read full review of PTC Integrity »
Srikumar Aravinda Krishnan
Lead Engineer at a transportation company
We receive good support from PTC as we have been using PTC tools for a significant period. Their team addresses any...
Read full review of PTC Integrity »
Vaibhav-Pathrikar
Independent Technical Consultant at a transportation company
Technical support is excellent from PTC.
Read full review of PTC Integrity »
KALMAN KERESZTESI
Manager at a tech services company
Fully transparent, all support cases, feature requests, and product related questions are accessible for all users.
Read full review of Codebeamer »
Quoc Khanh Hoa
Project Manager Leader at a tech services company
I rate the technical support an eight out of ten.
Read full review of Codebeamer »
Vaibhav-Pathrikar
Independent Technical Consultant at a transportation company
In general, technical support is quite good, but you have to reach them during their live chat office hours. They...
Read full review of Codebeamer »
Anonymous User
National Manager - PLM Business at a computer software company
On a scale from one to ten, I would rate the quality of technical support as eight.
Read full review of Codebeamer »
Anonymous User
Technical Communications Specialist at a engineering company
Customer Service: General company customer service is poor, but Gold Level service (additional purchase) is very,...
Read full review of PTC Integrity »
Anonymous User
Project Leader at a transportation company
The technical support is very good.
Read full review of PTC Integrity »
Vaibhav-Pathrikar
Independent Technical Consultant at a transportation company
The customer support for Codebeamer is good. I usually receive responses to my emails within 24 hours, and if I raise...
Read full review of Codebeamer »
Joonggeun Yoon
Senior Manager at a manufacturing company
The problem with support is that there aren't enough people in technical support who fully understand the whole process.
Read full review of PTC Windchill »
Anonymous User
Software Development Engineer at a transportation company
I haven't contacted technical support.
Read full review of PTC Integrity »
Anonymous User
Manager at a manufacturing company
Technical support is good.
Read full review of Codebeamer »
ChristianWilmers
Process Method and Tool Developer at a manufacturing company
The support initially involved too much blame game, especially after the initial implementation. This seems to be a...
Read full review of PTC Windchill »
Xie Zhifeng
R&D Director, CTO at a computer software company
My experience is largely in pre-sales, so I haven't really dealt with technical support. However, I will say that...
Read full review of Codebeamer »
Anonymous User
Technical Leader at a manufacturing company
Technical support is good although sometimes it can take a while before we receive a response.
Read full review of PTC Integrity »
Anonymous User
Senior General Manager at a manufacturing company
We are satisfied with the solution’s technical support.
Read full review of Codebeamer »
Anonymous User
Tech Lead at a aerospace/defense firm
Customer Service: 7/10. Technical Support: 7/10.
Read full review of PTC Integrity »
Anonymous User
Inspector General at a manufacturing company
We receive technical support from a third-party vendor.
Read full review of PTC Integrity »
HEESICK JUNG
QA ENGINEER at a tech services company
I am satisfied with the technical support from Codebeamer. When I create a ticket for an issue, the support engineers...
Read full review of Codebeamer »
Anonymous User
ALM Engineer(IoT) at a consultancy
I have contacted support to report the bugs.
Read full review of PTC Integrity »
RAghavendar Kulkarni
Senior SQL Manager at a consultancy
I have found the technical support to be good, although the length of time you will wait for response depends on the...
Read full review of Codebeamer »

Review 1 of 30

Technical Support

No Data Available

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