Compare PTC vs SAP

AOK Bundesverband, EMC Corporation, Takisada-Osaka Co. Ltd., Eldorado, Mozzart, The VELUX Group, Hilti Group, Nissha Printing Company Ltd., Asian Paints, Aareal Bank Group, Magazine zum Globus

SAP PowerDesigner

Medtronic, Cirque du Soleil, Antarc, B&G Manufacturing, EarlySense, eBay, Ferrero, James Austin Company, Lenovo, Sagem, RAK Ceramics, Vodafone

Popular Solutions

8 reviews

3 reviews

1 reviews

61 reviews

SAP BusinessObjects Business Intelligence Platform

14 reviews

SAP ERP

9 reviews

Top Industries

Manufacturing Company

30%

Computer Software Company

12%

Healthcare Company

University

Manufacturing Company

13%

Computer Software Company

Financial Services Firm

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SHRINIVAS ALAGERI
Architect at a computer software company
I primarily use Codebeamer for requirements management, especially when I need to employ out-of-the-box...
Read full review of Codebeamer »
Sandipan Roy
Electronic System Product Specialist at a manufacturing company
My use case is requirement gathering and refining the DDNS. We also use PTC integrity as a configuration management...
Read full review of PTC Integrity Requirements Connector »
Srikumar Aravinda Krishnan
Lead Engineer at a transportation company
In our organization, we use PTC Integrity for Lifecycle Management applications, particularly for our drawing release...
Read full review of PTC Integrity »
ChristianWilmers
Process Method and Tool Developer at a manufacturing company
I am using Windchill for managing CAD data and document data, specifically for product lifecycle management.
Read full review of PTC Windchill »
Santhosh Tm
Works
This solution is mainly used for creating 3D models, 2D drawings, and converting older-format 2D drawings into the...
Read full review of PTC Creo »

Review 1 of 5

Salman Mukhtar Baig
SAP Technical Manager at a manufacturing company
The usual use cases for SAP HANA Enterprise Cloud that I work with include many tools. At the time of the...
Read full review of SAP HANA Enterprise Cloud »
Pavlina Pankova
Competence Leader - BI at a computer software company
The usual use cases for SAP Analytics Cloud that I work with are to make it simple, either reporting, or planning, or...
Read full review of SAP Analytics Cloud »
Kopparapu Venkatesh Prasad
Engineer at a tech vendor
SAP PowerDesigner is a tool that helps us create our database and monitor our data to reduce redundancy. I will...
Read full review of SAP PowerDesigner »
ShahzadRafique
Head of Product strategy (Mobility & Islamic Banking) at a computer software company
It was basically for branchless banking and mobile wallet. There are multiple use cases built on top of that...
Read full review of SAP Mobile Platform »
Anonymous User
Senior Advisor at a government
I have worked with SAP Adaptive Server Enterprise, SAP Adaptive Server Enterprise IQ, and Replication Server. I also...
Read full review of SAP Adaptive Server Enterprise »

Review 1 of 5

Customer Service

Rajesh Kumar Nayak
Software Engineer at a manufacturing company
My experience with the technical support and customer service of Codebeamer is that whenever we face any issues, we...
Read full review of Codebeamer »
Christian Wilmers
Process Method and Tool Developer at a transportation company
I've had some meetings with technical support about dedicated features, however, I've never contacted them for...
Read full review of Codebeamer »
SHRINIVAS ALAGERI
Architect at a computer software company
For out-of-the-box support, the customer service from PTC is satisfactory. However, for customizations, I often need...
Read full review of Codebeamer »
Gaurav Kandurwar
Solutions Architect at a consultancy
Our experience with customer support service has been good. They were able to answer most of our questions.
Read full review of Codebeamer »
Neha Wanjari
Technical Lead at a computer software company
I haven't contacted the technical support team yet.
Read full review of PTC Integrity »
SHRINIVAS ALAGERI
Architect at a computer software company
We use the solution's platinum and gold versions that come with technical support and it is good.
Read full review of PTC Integrity »
Sandipan Roy
Electronic System Product Specialist at a manufacturing company
Technical support, right now, we are getting it actually from our own IT department. I have not explored the external...
Read full review of PTC Integrity Requirements Connector »
Xie Zhifeng
R&D Director, CTO at a computer software company
My experience is largely in pre-sales, so I haven't really dealt with technical support. However, I will say that...
Read full review of Codebeamer »
ChristianWilmers
Process Method and Tool Developer at a manufacturing company
The support initially involved too much blame game, especially after the initial implementation. This seems to be a...
Read full review of PTC Windchill »
Quoc Khanh Hoa
Project Manager Leader at a tech services company
I rate the technical support an eight out of ten.
Read full review of Codebeamer »
Vaibhav-Pathrikar
Independent Technical Consultant at a transportation company
In general, technical support is quite good, but you have to reach them during their live chat office hours. They...
Read full review of Codebeamer »
Anonymous User
Software Development Engineer at a transportation company
I haven't contacted technical support.
Read full review of PTC Integrity »
Anonymous User
Technical Leader at a manufacturing company
Technical support is good although sometimes it can take a while before we receive a response.
Read full review of PTC Integrity »
Anonymous User
Manager at a manufacturing company
Technical support is good.
Read full review of Codebeamer »
Srikumar Aravinda Krishnan
Lead Engineer at a transportation company
We receive good support from PTC as we have been using PTC tools for a significant period. Their team addresses any...
Read full review of PTC Integrity »
Joonggeun Yoon
Senior Manager at a manufacturing company
The problem with support is that there aren't enough people in technical support who fully understand the whole process.
Read full review of PTC Windchill »
Anonymous User
Project Leader at a transportation company
The technical support is very good.
Read full review of PTC Integrity »
Vaibhav-Pathrikar
Independent Technical Consultant at a transportation company
Technical support is excellent from PTC.
Read full review of PTC Integrity »
Anonymous User
National Manager - PLM Business at a computer software company
On a scale from one to ten, I would rate the quality of technical support as eight.
Read full review of Codebeamer »
Anonymous User
Senior General Manager at a manufacturing company
We are satisfied with the solution’s technical support.
Read full review of Codebeamer »
SoftwareDevlpr67
Software Developer at a transportation company
They don't really have good technical support. The online community is also somehow missing. Very few people are...
Read full review of PTC Integrity »
Anonymous User
Inspector General at a manufacturing company
We receive technical support from a third-party vendor.
Read full review of PTC Integrity »
Vaibhav-Pathrikar
Independent Technical Consultant at a transportation company
The customer support for Codebeamer is good. I usually receive responses to my emails within 24 hours, and if I raise...
Read full review of Codebeamer »
Anonymous User
Manager at a manufacturing company
My team has been in touch with technical support but I have not heard any feedback in regard to things like response...
Read full review of PTC Integrity »
Anonymous User
Senior Mechanical Designer at a transportation company
Customer Service: PTC customer service was fantastic until our company got cheap during our chapter 11 phase and...
Read full review of PTC Windchill »
HEESICK JUNG
QA ENGINEER at a tech services company
I am satisfied with the technical support from Codebeamer. When I create a ticket for an issue, the support engineers...
Read full review of Codebeamer »
Anonymous User
Tech Lead at a aerospace/defense firm
Customer Service: 7/10. Technical Support: 7/10.
Read full review of PTC Integrity »
KALMAN KERESZTESI
Manager at a tech services company
Fully transparent, all support cases, feature requests, and product related questions are accessible for all users.
Read full review of Codebeamer »
RAghavendar Kulkarni
Senior SQL Manager at a consultancy
I have found the technical support to be good, although the length of time you will wait for response depends on the...
Read full review of Codebeamer »
Anonymous User
Technical Communications Specialist at a engineering company
Customer Service: General company customer service is poor, but Gold Level service (additional purchase) is very,...
Read full review of PTC Integrity »

Review 1 of 30

Kouadio Enock Kouame
Student at a university
The support available for SAP BusinessObjects Business Intelligence Platform is accessible 24 hours and seven days a...
Read full review of SAP BusinessObjects Business Intelligence Platform »
StephenThorne
Practice Lead at a tech services company
I've been dealing with SAP now for over 25 years. I would rate their technical support a three or four out of ten.
Read full review of SAP Master Data Governance »
Abbas Khan
Practice Lead - Technology Consulting at a consultancy
Most of our issues are resolved at our partner support level, there are very few issues that we need to contact the...
Read full review of SAP Business One »
Manisha Khanna
Planning and Forecasting at a manufacturing company
We contacted the technical support team a couple of times. The experience was good.
Read full review of SAP Business One »
Ramesh Namburi
Program Director at a computer software company
The customer support is great and that enables us to assure our customers that the process will be a smooth one.
Read full review of SAP S/4HANA Cloud »
Kalam Basha Angadi
SAP Solution Architect at a tech services company
We have found that the support for this solution is a little inconsistent, particularly with the regular introduction...
Read full review of SAP HANA »
Kumar Saurav
Director - SAP BTP at a tech services company
I would rate the technical support as an eight out of ten. It could improve by providing quicker and more accurate...
Read full review of SAP Mobile Platform »
Shylaraj AK
Senior Architect at a construction company
The SAP S/4HANA technical support is mainly with the service provider. When you deploy SAP, you have different...
Read full review of SAP S/4HANA »
Hatem Mohamed Nageeb Salama
Senior Sales and Presales Director at a tech services company
The SAP technical support is very poor. We don't rely on SAP support; we always rely on the partner. They hire very...
Read full review of SAP Business One »
Pavlina Pankova
Competence Leader - BI at a computer software company
The technical support is a very well-organized service, with a lot of tools for me as a consultant and for the end...
Read full review of SAP Analytics Cloud »
Uchenna Obiji
Lead Systems Analyst at a retailer
If we have issues the support is there to assist us. For example, when there are new features, they collect...
Read full review of SAP Data Services »
RaviAnupam
PM at a retailer
We've encountered issues with connectivity, integration, and occasional service downtime, leading to ticket submissions.
Read full review of SAP SuccessFactors »
Jay Gandhi
Digital Consultant at a educational organization
The technical support for SAP Data Services is good, particularly in the Asia Pacific region. Technical support...
Read full review of SAP Data Services »
Shili Ma
Consultant at a tech consulting company
I used to contact SAP to ask for help with SAP HANA, and I'm giving the SAP support team a six out of ten.
Read full review of SAP HANA »
Vijay Sarathi
DGM at a aerospace/defense firm
Technical support could be better and faster.
Read full review of SAP BusinessObjects GRC »
Anonymous User
Assistant Professor at a university
Regarding SAP Business Warehouse technical support, if your system is live and it's been running for a long time, the...
Read full review of SAP Business Warehouse »
Mostafa Ali
BI Lead Consultant at a computer software company
I am satisfied with SAP's technical support team; they provide very good support.
Read full review of SAP Analytics Cloud »
JobiJ
Account executive at a tech vendor
The quality of technical support from SAP can be rated as eight out of ten.
Read full review of SAP S/4HANA »
Anonymous User
Project Manager at a logistics company
The technical support is good.
Read full review of SAP HANA »
Anonymous User
Data Analytics and Integration at a wellness & fitness company
Customer Service: I've never had to contact customer service. Technical Support: I've never had the need to use...
Read full review of SAP Crystal Reports »
Anonymous User
Lead/Sr Ecommerce Developer at a retailer
Customer Service: It's great. Technical Support: It's great.
Read full review of SAP Commerce Cloud »
Andy Pan
BusinessObject Delivery Dev. at a government
I'm the administrator, and I haven't had any significant issues, so I don't usually need specific technical support....
Read full review of SAP BusinessObjects Business Intelligence Platform »
Richard Silhan
Sup-basis consultant at a security firm
SAP's technical support is not working as it should be.
Read full review of SAP Cloud Platform »
Anonymous User
Java Software Engineer at a tech services company
Technical support is fast. Whenever we have a problem, I contact levels 1 or 2 and they are timely.
Read full review of SAP ERP »
Anonymous User
Dashboards and Analytics
I haven't really had to use support. I didn't ask for support because the tool is easy to use. I don't know if...
Read full review of SAP Lumira »
Anonymous User
BI and Visualization Platform Lead at a agriculture
We are getting responses from them. There were one or two issues that were very critical, and we got the needed...
Read full review of SAP Data Services »
AndreasChorosis
VP of Finance Innovation at a tech services company
We have a strategic partnership — not only technical support or consulting product support. That means that every...
Read full review of SAP Signavio Process Intelligence »
Anonymous User
SAP MM/SRM/ARIBA at a non-tech company
Customer Service: A seven out of 10. Technical Support: An eight out of 10.
Read full review of SAP Ariba Procurement »
ImranHasware
Vice President at a tech services company
Since I haven't faced any issues with the solution, I haven't contacted technical support yet.
Read full review of SAP HANA »
Neeraj Kalra
SAP Head at a construction company
Support tickets are often unresolved for extended periods, and the support team needs more understanding.
Read full review of SAP S/4HANA Cloud »

Review 1 of 30

Technical Support

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