Compare PTC vs SAP

AOK Bundesverband, EMC Corporation, Takisada-Osaka Co. Ltd., Eldorado, Mozzart, The VELUX Group, Hilti Group, Nissha Printing Company Ltd., Asian Paints, Aareal Bank Group, Magazine zum Globus

SAP PowerDesigner

Medtronic, Cirque du Soleil, Antarc, B&G Manufacturing, EarlySense, eBay, Ferrero, James Austin Company, Lenovo, Sagem, RAK Ceramics, Vodafone

Popular Solutions

8 reviews

5 reviews

2 reviews

62 reviews

21 reviews

SAP BusinessObjects Business Intelligence Platform

11 reviews

Top Industries

Manufacturing Company

28%

Computer Software Company

15%

Healthcare Company

Financial Services Firm

Educational Organization

17%

Manufacturing Company

12%

Computer Software Company

10%

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SHRINIVAS ALAGERI
Architect at itcinfotech
I primarily use Codebeamer ( /products/codebeamer-reviews ) for requirements management, especially when I need to...
Read full review of Codebeamer »
Sandipan Roy
Electronic System Product Specialist at Cummins Inc.
My use case is requirement gathering and refining the DDNS. We also use PTC integrity as a configuration management...
Read full review of PTC Integrity Requirements Connector »
Srikumar Aravinda Krishnan
Lead Engineer at a transportation company
In our organization, we use PTC Integrity ( /products/ptc-integrity-reviews ) for Lifecycle Management applications,...
Read full review of PTC Integrity »
ChristianWilmers
Process Method and Tool Developer at a manufacturing company
I am using Windchill for managing CAD data and document data, specifically for product lifecycle management.
Read full review of PTC Windchill »
Santhosh Tm
Works
This solution is mainly used for creating 3D models, 2D drawings, and converting older-format 2D drawings into the...
Read full review of PTC Creo »

Review 1 of 5

Deepak Madhavan
Delivery Head- IT Shared Services at a manufacturing company
I manage an SAP Central competence, and we are working on multiple S/4HANA implementations. Our Webex begins with...
Read full review of SAP S/4HANA »
Srinivasan Kuppuswamy
Founder Partner & Chief Consultant at Sagesse Abundance
Our company helps customers integrate the solution for interface resource planning and cutting across different...
Read full review of SAP ERP »
Sajid Farooq
Head of Professional Services at HCC - Technology & Advisory
SAP S/4HANA Cloud is an ERP solution. We use it in multiple industries to maintain their process flows for financial,...
Read full review of SAP S/4HANA Cloud »
PinakiGhosh
COO at Data Core Systems
Our existing customers who are on ECC are on-premises. They are migrating to SAP Cloud Platform, specifically on...
Read full review of SAP Cloud Platform »
A K 18
Director of Infrastructure at a university
HANA is used to analyze data quickly and build real-time dashboards, which allows us to track data live and monitor...
Read full review of SAP HANA »

Review 1 of 5

Customer Service

Sandipan Roy
Electronic System Product Specialist at Cummins Inc.
Technical support, right now, we are getting it actually from our own IT department. I have not explored the external...
Read full review of PTC Integrity Requirements Connector »
Christian Wilmers
Process Method and Tool Developer at a transportation company
I've had some meetings with technical support about dedicated features, however, I've never contacted them for...
Read full review of Codebeamer »
SHRINIVAS ALAGERI
Architect at itcinfotech
For out-of-the-box support, the customer service from PTC is satisfactory. However, for customizations, I often need...
Read full review of Codebeamer »
Neha Wanjari
Technical Lead at KPIT Technologies
I haven't contacted the technical support team yet.
Read full review of PTC Integrity »
SHRINIVAS ALAGERI
Architect at itcinfotech
We use the solution's platinum and gold versions that come with technical support and it is good.
Read full review of PTC Integrity »
Gaurav Kandurwar
Solutions Architect at Capgemini
Our experience with customer support service has been good. They were able to answer most of our questions.
Read full review of Codebeamer »
Anonymous User
Senior Mechanical Designer at a transportation company
Customer Service: PTC customer service was fantastic until our company got cheap during our chapter 11 phase and...
Read full review of Intralink »
Quoc Khanh Hoa
Project Manager Leader at VietSol Co .Ltd
I rate the technical support an eight out of ten.
Read full review of Codebeamer »
ChristianWilmers
Process Method and Tool Developer at a manufacturing company
The support initially involved too much blame game, especially after the initial implementation. This seems to be a...
Read full review of PTC Windchill »
KALMAN KERESZTESI
Manager at Controsys Control Engineering Ltd.
Fully transparent, all support cases, feature requests, and product related questions are accessible for all users.
Read full review of Codebeamer »
Anonymous User
ALM Engineer(IoT) at a consultancy
I have contacted support to report the bugs.
Read full review of PTC Integrity »
Anonymous User
Inspector General at a manufacturing company
We receive technical support from a third-party vendor.
Read full review of PTC Integrity »
Joonggeun Yoon
Senior Manager at SWSTech
The problem with support is that there aren't enough people in technical support who fully understand the whole process.
Read full review of PTC Windchill »
Xie Zhifeng
R&D Director, CTO at CSDN
My experience is largely in pre-sales, so I haven't really dealt with technical support. However, I will say that...
Read full review of Codebeamer »
Anonymous User
Senior General Manager at a manufacturing company
We are satisfied with the solution’s technical support.
Read full review of Codebeamer »
RAghavendar Kulkarni
Senior SQL Manager at 42q
I have found the technical support to be good, although the length of time you will wait for response depends on the...
Read full review of Codebeamer »
Srikumar Aravinda Krishnan
Lead Engineer at a transportation company
We receive good support from PTC as we have been using PTC tools for a significant period. Their team addresses any...
Read full review of PTC Integrity »
Anonymous User
Manager at a manufacturing company
Technical support is good.
Read full review of Codebeamer »
Anonymous User
Manager at a manufacturing company
My team has been in touch with technical support but I have not heard any feedback in regard to things like response...
Read full review of PTC Integrity »
HEESICK JUNG
QA ENGINEER at LG CNS Co.
I am satisfied with the technical support from Codebeamer. When I create a ticket for an issue, the support engineers...
Read full review of Codebeamer »
Vaibhav-Pathrikar
Independent Technical Consultant at i4c
In general, technical support is quite good, but you have to reach them during their live chat office hours. They...
Read full review of Codebeamer »
SoftwareDevlpr67
Software Developer at a transportation company
They don't really have good technical support. The online community is also somehow missing. Very few people are...
Read full review of PTC Integrity »
Jeevan
Technical Leader at a manufacturing company
Technical support is good although sometimes it can take a while before we receive a response.
Read full review of PTC Integrity »
Anonymous User
Project Leader at a transportation company
The technical support is very good.
Read full review of PTC Integrity »
Vaibhav-Pathrikar
Independent Technical Consultant at i4c
The customer support for Codebeamer is good. I usually receive responses to my emails within 24 hours, and if I raise...
Read full review of Codebeamer »
Anonymous User
Tech Lead at a aerospace/defense firm
Customer Service: 7/10. Technical Support: 7/10.
Read full review of PTC Integrity »
Anonymous User
Technical Communications Specialist at a engineering company
Customer Service: General company customer service is poor, but Gold Level service (additional purchase) is very,...
Read full review of PTC Integrity »
Anonymous User
Software Development Engineer at a transportation company
I haven't contacted technical support.
Read full review of PTC Integrity »
Vaibhav-Pathrikar
Independent Technical Consultant at i4c
Technical support is excellent from PTC.
Read full review of PTC Integrity »

Review 1 of 29

Shylaraj AK
Senior Architect at a construction company
Technical support is the same as that provided by the cloud platform. We are a premier partner with a premium SAP...
Read full review of SAP BusinessObjects Business Intelligence Platform »
SrinivasReddy2
Consultant at British Council
At our company, we reach out to customer support very frequently for daily issues. The customer support team is...
Read full review of SAP S/4HANA »
Gary Cook
Executive at Empowered Analytics
It's possible that my team have used the technical support but I can't say how their service was. I haven't heard any...
Read full review of SAP Predictive Analytics »
Fachlul Infithar
IT PMO at PT. Bank Tabungan Negara
There are some problems with SAP's technical support because they're not always very responsive.
Read full review of SAP SuccessFactors »
Jayarami Reddy Pujeri
ERP Head at ID Fresh Food
Customer service and support are of very high quality. They provide 24/7 onsite support, and I would rate their...
Read full review of SAP HANA »
Kalam Basha Angadi
SAP Solution Architect at a tech services company
We have found that the support for this solution is a little inconsistent, particularly with the regular introduction...
Read full review of SAP HANA »
Anonymous User
Technical Manager at a retailer
Our technical support is through a value added reseller.
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
EAM Executive at a educational organization
There was one issue for which we were in contact with SAP. It was an isolated incident, and their support was okay....
Read full review of SAP ERP »
Vijayaraguraman Rajaram
Senior Technical Manager at a tech services company
I have not used technical support.
Read full review of SAP Cloud Platform »
CSD174561
Chief of Systems Development at a non-tech company
We haven't used technical support in about two years so I don't think I can give a fair answer to this question.
Read full review of SAP Business Warehouse »
MARTIN BAÑALES
Independent Consultant at Bosch&Cia
The customer service and support team are good. I rate them an eight out of ten.
Read full review of SAP CRM »
YogendraSingh
Head-IT/SAP at Barista Coffee Company Ltd.
Technical support is very good. We are satisfied with them so far.
Read full review of SAP Mobile Secure »
Bigr67
BI Manager at a manufacturing company
Their technical support is good.
Read full review of SAP BW4HANA »
Anonymous User
BI Expert
Customer Service: Fair Technical Support: Fair to Poor..Business Objects sometimes gets lost in the quagmire of SAP
Read full review of SAP BusinessObjects Business Intelligence Platform »
Erdem Okte
SAP Business One Consultant at SENTIA BILISIM SAN. TIC. LTD. STI.
Our technical support representative is located in Hungary and he is the perfect man for providing support. On the...
Read full review of SAP Business One »
Tarun Panchal
IT Manager , SAP HANA Administrator at Tara Paints & Chemicals
The technical support is good.
Read full review of SAP HANA »
Anonymous User
SAP HCM/SuccessFactors Consultant at a tech services company
SAP does its technical support very well.
Read full review of SAP HCM »
Anonymous User
Manager, Development, SAP Solutions at a retailer
We use the support when we need it but we have quite good capabilities ourselves. If we're having some challenges...
Read full review of SAP HANA »
Anonymous User
Divisional Manager at a retailer
We've been in contact with technical support. We find them very good. We use their ticketing mechanism which is quite...
Read full review of SAP Cloud Platform »
Anonymous User
Process Architecture Lead at a insurance company
The tech support has been very good so far. I have not actually had the need to use them much, which is good. The...
Read full review of SAP Signavio Process Manager »
Anonymous User
Operational Director at a tech services company
We haven't worked directly with SAP's technical support, but we have support from the company which helped us...
Read full review of SAP Business One »
StephanMuller
Owner at BPM Stephan Muller
I think that technical support is fine.
Read full review of SAP Signavio Process Manager »
RanjitShekdar
Project manager at a tech services company
I've never contacted technical support.
Read full review of SAP Analytics Cloud »
Anonymous User
Director & Co-Owner at a tech services company
Technical support from SAP is limited. This is an area of the product that needs to be improved.
Read full review of SAP Analytics Hub »
Abdul-Rasool
Senior Practice Manager - Head of SAP at a tech consulting company
The support that is provided is excellent. We have no complaints as to the level of support we've been given.
Read full review of SAP HANA Enterprise Cloud »
SridharSelvam
Practice Head at ERP Logic
We have, on occasion, contacted SAP for some of the issues we've had and they then forward it to the technical...
Read full review of SAP Analytics Cloud »
Anonymous User
Technical Lead / Solution Architecture / Software Development - SAP at a manufacturing company
The technical support helped us on almost every front. It depends on what kind of agreement you have with SAP. We...
Read full review of SAP S/4HANA »
Anonymous User
Managing Director at a recruiting/HR firm
Support is a challenge. The effectiveness of the SAP support paradigm depends on particular skills. I wouldn't...
Read full review of SAP S/4HANA »
Ayoub Elmoujahid
Soware Engineer at a tech services company
The technical support is excellent. They are quite responsive. I would rate the support as a ten out of ten.
Read full review of SAP Intelligent RPA »
Anonymous User
Data Architect, Enterprise Data Warehouse at a healthcare company
Customer Service: We have to go through our systems integrator (Telus). Technical Support: Technical support is not...
Read full review of SAP IQ »

Review 1 of 30

Technical Support

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