Compare PTC vs SAP

AOK Bundesverband, EMC Corporation, Takisada-Osaka Co. Ltd., Eldorado, Mozzart, The VELUX Group, Hilti Group, Nissha Printing Company Ltd., Asian Paints, Aareal Bank Group, Magazine zum Globus

SAP PowerDesigner

Medtronic, Cirque du Soleil, Antarc, B&G Manufacturing, EarlySense, eBay, Ferrero, James Austin Company, Lenovo, Sagem, RAK Ceramics, Vodafone

Popular Solutions

6 reviews

2 reviews

1 reviews

23 reviews

SAP Business Data Cloud

46 reviews

SAP BusinessObjects Business Intelligence

13 reviews

Top Industries

Manufacturing Company

30%

Computer Software Company

Construction Company

Outsourcing Company

10%

Manufacturing Company

10%

Financial Services Firm

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SHRINIVAS ALAGERI
Architect at a media company
I am still working with PTC Integrity because we have a lot of customizations and we have been working for the past...
Read full review of PTC Integrity »
SHRINIVAS ALAGERI
Architect at a media company
I primarily use Codebeamer for requirements management, especially when I need to employ out-of-the-box...
Read full review of Codebeamer »
Sandipan Roy
Electronic System Product Specialist at Cummins Inc.
My use case is requirement gathering and refining the DDNS. We also use PTC integrity as a configuration management...
Read full review of PTC Integrity Requirements Connector »
ChristianWilmers
Process Method and Tool Developer at ZF Group NAO
I am using Windchill for managing CAD data and document data, specifically for product lifecycle management.
Read full review of PTC Windchill »
Santhosh Tm
Works
This solution is mainly used for creating 3D models, 2D drawings, and converting older-format 2D drawings into the...
Read full review of PTC Creo »

Review 1 of 5

Salman Mukhtar Baig
SAP Technical Manager at VS Furniture Middle East
The usual use cases for SAP HANA Enterprise Cloud that I work with include many tools. At the time of the...
Read full review of SAP HANA Enterprise Cloud »
Pavlina Pankova
Competence Leader - BI at Sabris CZ s.r.o.
The usual use cases for SAP Analytics Cloud that I work with are to make it simple, either reporting, or planning, or...
Read full review of SAP Business Data Cloud »
Sravani Bodanapu
Intelligent Ops Journey Expert at ANZ Banking Group
My usual use cases for SAP Signavio Process Manager currently involve a bank migration project that is ongoing. The...
Read full review of SAP Signavio Process Manager »
MuhammadNadeem3
Manager Sap at PTCL

Read full review of SAP S/4HANA »
HemantKUMAR6
Principal Architect at Sopra Steria
We mainly use it for logical and physical data modeling. Our main objective is to keep a repository of our logical...
Read full review of SAP PowerDesigner »

Review 1 of 5

Customer Service

Gaurav Kandurwar
Solutions Architect at Capgemini
Our experience with customer support service has been good. They were able to answer most of our questions.
Read full review of Codebeamer »
SHRINIVAS ALAGERI
Architect at a media company
For out-of-the-box support, the customer service from PTC is satisfactory. However, for customizations, I often need...
Read full review of Codebeamer »
Sandipan Roy
Electronic System Product Specialist at Cummins Inc.
Technical support, right now, we are getting it actually from our own IT department. I have not explored the external...
Read full review of PTC Integrity Requirements Connector »
Neha Wanjari
Technical Lead at KPIT Technologies
I haven't contacted the technical support team yet.
Read full review of PTC Integrity »
SHRINIVAS ALAGERI
Architect at a media company
I would rate technical support from PTC around six to seven, but when it comes to customization, they wash away their...
Read full review of PTC Integrity »
Christian Wilmers
Process Method and Tool Developer at a transportation company
I've had some meetings with technical support about dedicated features, however, I've never contacted them for...
Read full review of Codebeamer »
Rajesh Kumar Nayak
Software Engineer at Festo AG
My experience with the technical support and customer service of Codebeamer is that whenever we face any issues, we...
Read full review of Codebeamer »
SHRINIVAS ALAGERI
Architect at a media company
We use the solution's platinum and gold versions that come with technical support and it is good.
Read full review of PTC Integrity »
RAghavendar Kulkarni
Senior SQL Manager at 42Q
I have found the technical support to be good, although the length of time you will wait for response depends on the...
Read full review of Codebeamer »
Vaibhav-Pathrikar
Independent Technical Consultant at i4c
In general, technical support is quite good, but you have to reach them during their live chat office hours. They...
Read full review of Codebeamer »
ChristianWilmers
Process Method and Tool Developer at ZF Group NAO
The support initially involved too much blame game, especially after the initial implementation. This seems to be a...
Read full review of PTC Windchill »
Vaibhav-Pathrikar
Independent Technical Consultant at i4c
The customer support for Codebeamer is good. I usually receive responses to my emails within 24 hours, and if I raise...
Read full review of Codebeamer »
Srikumar Aravinda Krishnan
Lead Engineer at a transportation company
We receive good support from PTC as we have been using PTC tools for a significant period. Their team addresses any...
Read full review of PTC Integrity »
Anonymous User
Senior Mechanical Designer at a transportation company
Customer Service: PTC customer service was fantastic until our company got cheap during our chapter 11 phase and...
Read full review of PTC Windchill »
Xie Zhifeng
R&D Director, CTO at CSDN
My experience is largely in pre-sales, so I haven't really dealt with technical support. However, I will say that...
Read full review of Codebeamer »
Anonymous User
Manager at a manufacturing company
Technical support is good.
Read full review of Codebeamer »
Anonymous User
Manager at a manufacturing company
My team has been in touch with technical support but I have not heard any feedback in regard to things like response...
Read full review of PTC Integrity »
Anonymous User
ALM Engineer(IoT) at a consultancy
I have contacted support to report the bugs.
Read full review of PTC Integrity »
Anonymous User
Senior General Manager at a manufacturing company
We are satisfied with the solution’s technical support.
Read full review of Codebeamer »
Anonymous User
Technical Communications Specialist at a engineering company
Customer Service: General company customer service is poor, but Gold Level service (additional purchase) is very,...
Read full review of PTC Integrity »
Anonymous User
Inspector General at a manufacturing company
We receive technical support from a third-party vendor.
Read full review of PTC Integrity »
Anonymous User
Project Leader at a transportation company
The technical support is very good.
Read full review of PTC Integrity »
Anonymous User
Tech Lead at a aerospace/defense firm
Customer Service: 7/10. Technical Support: 7/10.
Read full review of PTC Integrity »
KALMAN KERESZTESI
Manager at Controsys Control Engineering Ltd.
Fully transparent, all support cases, feature requests, and product related questions are accessible for all users.
Read full review of Codebeamer »
Quoc Khanh Hoa
Project Manager Leader at VietSol Co .Ltd
I rate the technical support an eight out of ten.
Read full review of Codebeamer »
Anonymous User
National Manager - PLM Business at a computer software company
On a scale from one to ten, I would rate the quality of technical support as eight.
Read full review of Codebeamer »
Anonymous User
Technical Leader at a manufacturing company
Technical support is good although sometimes it can take a while before we receive a response.
Read full review of PTC Integrity »
HEESICK JUNG
QA ENGINEER at LG CNS Co.
I am satisfied with the technical support from Codebeamer. When I create a ticket for an issue, the support engineers...
Read full review of Codebeamer »
Joonggeun Yoon
Senior Manager at SWSTech
The problem with support is that there aren't enough people in technical support who fully understand the whole process.
Read full review of PTC Windchill »
Vaibhav-Pathrikar
Independent Technical Consultant at i4c
Technical support is excellent from PTC.
Read full review of PTC Integrity »

Review 1 of 30

Hisham Ismail
Director of Operations of Support / co CEO at Snag Free
Tech support with SAP, including for modules like Employee Central, can sometimes be challenging, often requiring...
Read full review of SAP SuccessFactors Learning »
Amarjeet Kamble
Manager at Syntegon
Regarding customer support and technical service of SAP, I am satisfied with them. On a scale from 0 to 10, I would...
Read full review of SAP Business Data Cloud »
PAWAN TYAGI
CEO at a tech vendor
The product’s knowledge base is equipped with AI features. If you know the buzzwords and the keywords, you will be...
Read full review of SAP Signavio Process Intelligence »
Julia Miller
Community Director at PeerSpot
I rate the technical support as ten out of ten because there is often a need for continuous technical support....
Read full review of SAP Business Technology Platform »
Narayansingh Bhandari
Manager IT (SAP) at CLASSIC MARBLE COMPANY PRIVATE LIMITED
I've used technical support in the past. I've found them to be responsive and knowledgeable. They are quite helpful....
Read full review of SAP BusinessObjects Business Intelligence »
Marouan Bellioum
Cyber Security Program Manager at a financial services firm
The support team is very reactive. When we have a lot of support requests from our customers, the SAP team helps us...
Read full review of SAP CRM »
Nhlanhla Mgoza
Data Services Consultant at a tech services company
Whenever we needed technical support services it's been there for us, however, we hardly have ever needed support.
Read full review of SAP Data Services »
ChristopherOrilogbon
Solution Consultant SAP MM/QM & HCM SuccessFactors at C2G
I rate SAP support 10 out of 10. They have different levels of support. The first is the customer, the second is...
Read full review of SAP SuccessFactors »
Reviewer302462
Tech Director at a computer software company
I often communicate with the technical support and customer service of SAP IQ, and it has not been very impressive....
Read full review of SAP IQ »
MarkusBurger
Manager at a consultancy
I had a situation last year on the 24th of December, which is Christmas Eve in Germany. Usually nobody is working. I...
Read full review of SAP Signavio Process Manager »
Anonymous User
IT System Analyst at a tech services company
Their technical support is good.
Read full review of SAP SuccessFactors »
Anonymous User
Manager Finance at a tech services company
Their technical support is fine. We have a Service Level Agreement with SAP's technical support. They are within...
Read full review of SAP ERP »
NickFong
IT Manager at F&B Nutrition
When we want to raise a ticket on the SAP portal, the process takes a longer time, and there are many selections that...
Read full review of SAP S/4HANA »
Michael Lutz
Sr. Data Warehouse Developer at Fox Chase Cancer Center
SAP's support is good, but the process can be complex. If I were giving it a letter grade, I would say B-minus.
Read full review of SAP Data Services »
Hara Prasad
Head of Department ERP at The Singareni Collieries Company Limited
Normally, the support is there, but the response time could be faster. Service support is required because whenever...
Read full review of SAP HANA Enterprise Cloud »
Anonymous User
Deputy Manager
I have opened tickets with technical support. They've been good. Sometimes they take a while to respond.
Read full review of SAP BW4HANA »
Bigr67
BI Manager at a manufacturing company
Technical support is okay. The turnaround time is quite high. they are a bit slow.
Read full review of SAP BW4HANA »
Anonymous User
Associate Director - IS Project Management Office at a healthcare company
Customer Service: It's not great, but OK. Technical Support: It's not great, but OK.
Read full review of Sybase Afaria [EOL] »
Mohammed Abdulkaleem
Director Of Operations, SAP, AWS Consultant at Saudi Paper Group
Customer support is good because they're relying on the HANA Cloud database. HANA is a good, fast database compared...
Read full review of SAP Business Data Cloud »
Anonymous User
Human Resources Consultant - Workforce Reporting at a government
I've never had to use technical support except to go to my own IT staff for help, and therefore I can't comment very...
Read full review of SAP Business Data Cloud »
Anonymous User
Azure Cloud Solution Architect(CSA) at a tech services company
We have reached out to technical support in the past. They've been quite good and I would say that, overall, we've...
Read full review of SAP ERP »
Anonymous User
BI | Analytics | Insights | Leadership | Digital | Visualization Composer| Strategy | Design Language | BI Rehab
The tech support is very good.
Read full review of SAP BusinessObjects Business Intelligence »
Prashant.Sharma
Delivery Manager at a tech services company
Technical support comes along with the license when you purchase a license. It is always there, which is good. I have...
Read full review of SAP ERP »
Anonymous User
Senior Consultant at a tech vendor
There is SAP support available.
Read full review of SAP SuccessFactors Learning »
Anonymous User
Data Architect at a financial services firm
It would be better if they had a more human IT support system. They are really chuffed with their support desk, they...
Read full review of SAP PowerDesigner »
Liat Oren Wachs
Global Hris Leader , Senior Director at a tech services company
There is still need for improvement in the technical support; it is not ideal.
Read full review of SAP SuccessFactors »
Ramakrishna Venkat
Hybris Solution Architect at a consumer goods company
We have our own in-house solution. So, based on the customer feedback, our business team will analyze the...
Read full review of SAP Commerce Cloud »
Anonymous User
General Manager at a tech services company
I'm very satisfied with SAP's technical support. They took action on our issue quickly.
Read full review of SAP Business One »
Anonymous User
Head of BI and Analytics at a comms service provider
Technical support has been relatively helpful in the past.
Read full review of SAP Business Warehouse »
Anonymous User
SAP Architect/ Business Analyst BPC, BW , SAC , FI at a educational organization
In terms of support, it has been really good. They have a good understanding of the product.
Read full review of SAP Business Data Cloud »

Review 1 of 30

Technical Support

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