Compare Quickbase vs Zendesk

Quickbase

Based on 76 reviews.

Zendesk

Based on 81 reviews.

Sample Customers

Popular Solutions

4 reviews

13 reviews

0 reviews

2 reviews

Top Industries

Manufacturing Company

12%

Marketing Services Firm

Computer Software Company

Comms Service Provider

Performing Arts

Computer Software Company

Manufacturing Company

Outsourcing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Morgan Victor
Software Test Engineer at a tech vendor
I have been using QuickBase for the past five years. My main use case for QuickBase is for project management,...
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Review 1 of 1

AmandaSanchez
Consultant and Startup Founder at a consultancy
I have not used Zendesk for a few years now, but when I did at TOPs Software, I used it for four years to set up...
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Jairo Vega
Technical Support Engineer/ QA at a computer software company
We tried to implement a 24/7 kind of global support with Zendesk, so we enabled Talk and enabled chat and ticketing,...
Read full review of Zendesk Messaging »
Anonymous User
VP Marketing

Read full review of BIME Analytics [EOL] »

Review 1 of 3

Customer Service

Shashank Garg
Low Code Development Analyst at a consultancy
I have contacted the technical support team three to four times for assistance with certain features. Their response...
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Morgan Victor
Software Test Engineer at a tech vendor
The customer support of QuickBase is very proactive and responsive 24/7.
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Daniel Ream
Director of Estimating at a manufacturing company
I worked with a subcontractor from QuickBase on a daily basis throughout the application development process to...
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Brandon Ospino
QuickBase Developer - IT Support at a maritime company
We have a very complex process. I contact the support team at least once a week. The support responds quickly....
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Bhavatha Ranjanni S
Data Analyst at a consultancy
I have contacted support because, in some cases, we know the solution and can build it. There are instances where the...
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Anonymous User
Manager of Data Analytics at a healthcare company
Quickbase provides excellent customer service and networking opportunities.
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Anonymous User
Business Analyst at a comms service provider
Customer Service: 7/10 Technical Support: 10/10
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Anonymous User
Manager of Continuous Improvement
Customer Service: Customer service is great on the weekdays, but almost non-existent on the weekends. Our business is...
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Anonymous User
System Specialist at a construction company
Customer Service: Intuit seems to try to create a lot of content for new users to get up and running like webinars. I...
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Anonymous User
President at a computer software company
Technical support is OK. However, it is much better to work with qualified service personnel who understand your...
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Brian Cameron
Vice President - Corporate Operations at a construction company
Customer Service: Superior. Technical Support: Superior.
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Anonymous User
Database Application Developer at a tech services company
QuickBase has very good technical support, equal to the best I have ever seen.
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Anonymous User
Project Manager at a tech services company
Customer Service: Unavailability of the support site in case of issues/site down leads to a bad user experience. This...
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Anonymous User
Director of Data and Finance at a tech vendor
I rate the level of technical support very high. QuickBase support is always timely and helpful; have always had my...
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Anonymous User
Database Developer at a tech services company
Customer Service: Customer service is decent. I sometimes fell like I have passed them slightly. Although their...
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Anonymous User
Business Application Developer and Analyst at a real estate/law firm
Customer Service: The customer service is good. I can tell that the people that work there really care about the...
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Anonymous User
Application Development Analyst at a financial services firm
Customer Service: I would highly rate the customer service that QuickBase provides. During the initial purchase and...
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Anonymous User
Database Developer at a non-profit
Customer Service: Great, QuickBase is really responsive and always looking for customer feedback. Our rep is also a...
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Alyssa Lawson
Founder at a non-tech company
I do not think I have contacted QuickBase's customer service and support. I usually contact my company's IT team, who...
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Anonymous User
Secretary@MVCTC, Ind. Designer with Origami Owl at a educational organization
Customer Service: Their customer service is great! They reply to requests almost immediately or within a time frame...
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Anonymous User
Senior Director Contents Integration at a integrator
Not available at this moment.
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Anonymous User
Founder and CEO at a tech company
Technical support is good. There is good online help with a knowledge base and user forum, as well as recorded and...
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Anonymous User
Architect at a tech vendor
Customer Service: The only time I had to contact QuickBase Customer Service was to sign up for the Webhooks beta...
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Anonymous User
Strategic Projects Coordinator at a energy/utilities company
5 star - always helpful and quick to respond
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Anonymous User
Business Analyst at a manufacturing company
Customer Service: Excellent. They have online tech support and always respond quickly. A tech will even set a time to...
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Brian Cameron
Vice President - Corporate Operations at a construction company
Excellent.
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Anonymous User
Governance & Assurance Manager at a energy/utilities company
The technical support is very good and you have a direct connection with the support center. They have people...
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Anonymous User
Tech Ops Maintenance Analyst at a logistics company
Customer Service: Customer service is great. All you have to do is open a ticket and a representative will be there...
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Anonymous User
Socio at a financial services firm
Customer Service: Excellent customer service, I always get a quick answer. Technical Support: Technical support is...
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Anonymous User
Vice President Creative Services at a tech services company
Customer Service: Customer service was fine. Nothing I'd write home about, but nothing to complain about either....
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Review 1 of 30

JohanSkibdahl
CEO at a tech services company
The technical support provided by Zendesk has been very satisfactory. While instant resolution is ideal, they...
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JohanSkibdahl
CEO at a tech services company
Zendesk Messaging would be recommended to other companies.
Read full review of Zendesk Messaging »
Ahmed Nassar
Sr. Atlassian Consultant at a consultancy
The support team is time-consuming, and they don't find the answer to our problem. Because if you are doing your job...
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Jovana Pavlovic
Senior Back Office Manager at a financial services firm
We've never directly dealt with technical support. Another department was responsible for support items.
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Jairo Vega
Technical Support Engineer/ QA at a computer software company
My experience with Zendesk's customer support has not been positive. When I open a ticket for a bug, it often does...
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CezarCardon
FinancialForce FFA and Salesforce CPQ Consultant at a tech services company
Support is not great. Their support is that specific support you get from a big American tech company. For example,...
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Anonymous User
Manager, Production Services at a tech services company
I'm not sure about the customer support for Zendesk.
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Anonymous User
Freelance Film Critic/Part-time Social Media Coordinator/Junket and Red-Carpet Personality at a media company
Customer Service: I have no comment on this issue as I never reached out to the Zendesk customer service team....
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Anonymous User
Sales and Data Analyst at a tech services company
8.5/10 - They have a chat feature to answer questions while the user is working on the BIME platform. They respond in...
Read full review of BIME Analytics [EOL] »
Anonymous User
Consultant / Public Speaking / Writing
8/10
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Anonymous User
Subject Matter Expert at a tech services company
It's excellent.
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Anonymous User
Helpdesk Technician at a tech services company
Their support group is very kind and responsive. It is one of the better technical teams I’ve had the pleasure of...
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Abha Jhunjhunwala
Staff Technical Writer at a tech services company
I have been in contact with Zendesk support. They have different levels with different levels of support. We are an...
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Anonymous User
Consultant en organisation & chargé de mission à l'international
Customer Service: I would give the customer service a rating of 10/10. Technical Support: I would give the technical...
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Anonymous User
VManager, Product Catalog, Quality Control & Customer Service at a retailer
Good. I really wish they had a chat feature - like Olark for example. But I guess it makes sense. Olark is chat...
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Anonymous User
Team Lead - CSM Nordics at a marketing services firm
It is rarely needed.
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Anonymous User
Customer Support/Retail Division at a consumer goods company
The level of technical support is very good and they are very helpful.
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Anonymous User
Operations Manager at a recruiting/HR firm
Customer Service: Customer Service is non existent. Technical Support: I would give it a 4/10. They have a bar on the...
Read full review of BIME Analytics [EOL] »
Anonymous User
Senior Sales Engineer at a computer software company
During the early years, we were not viewed as a very large (or important) customer, but as we started to grow and...
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Anonymous User
Project Coordinator at a tech company
I have never had to use tech support.
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Anonymous User
Operations Intelligence at a transportation company
Customer Service: Never talk to them, we talk to our global IT. Technical Support: Never talk to them, we talk to our...
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Anonymous User
Application Support Specialist at a construction company
Customer Service: I never had to call customer service. That was done by the admin person. Technical Support: I...
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Anonymous User
Account Coordinator at a tech vendor
Customer Service: I believe the company had a trial period with SalesForce, but switched to Zendesk because of the...
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Anonymous User
Technical Support Engineer, Team Lead at a computer software company
Zendesk's support team are available 24/7 for the enterprise-level customers. Though certain bugs are not immediately...
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Anonymous User
Senior Operations Manager at a tech services company
It's a solid 7/10 for specific contacts, and it would be higher including my account managers in two different...
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Anonymous User
IT Support Technician at a consultancy
We have had excellent response time from Zendesk and issues are usually fixed quickly.
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Anonymous User
EMEA Junior Tracking & Analytics Specialist at a computer software company
BIME support was fantastic, very competent and useful.
Read full review of BIME Analytics [EOL] »
Filipe Abreu
Junior system analyst at a tech services company
I have never had to interact with Zendesk's support team.
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Anonymous User
Customer Onboarding at a tech services company
The support is not on chat often which is quite frustrating if you want immediate answers but they do respond to...
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Ludovic Leleu
Customer service manager at a healthcare company
The tech support is very good, and was provided by the integrator himself. They know this solution a lot better than...
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Review 1 of 30

Technical Support

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