Compare Quickbase vs Zendesk

Quickbase

Based on 75 reviews.

Zendesk

Based on 71 reviews.

Sample Customers

Popular Solutions

4 reviews

5 reviews

0 reviews

0 reviews

Top Industries

Educational Organization

52%

Financial Services Firm

Computer Software Company

Manufacturing Company

Computer Software Company

23%

Financial Services Firm

Educational Organization

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

RahulSharma15
Associate principal engineer at a tech vendor
I use Quick Base for management purposes. It functions as a content management system that does not require SQL. It...
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Review 1 of 1

JohanSkibdahl
CEO at Etcetera Networks
Our primary use case for Zendesk ( /products/zendesk-reviews ) is for customer support. We use it to handle calls and...
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ManishArora
Vice President at Bypass Network Services
We use this platform for customer engagement via tickets. It has the flexibility to share internal notes via the same...
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Anonymous User
VP Marketing

Read full review of BIME Analytics [EOL] »

Review 1 of 3

Customer Service

Shashank Garg
Low Code Development Analyst at Accenture
I have contacted the technical support team three to four times for assistance with certain features. Their response...
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Bhavatha Ranjanni S
Data Analyst at Global Value Web
I have contacted support because, in some cases, we know the solution and can build it. There are instances where the...
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Anonymous User
Director of Enterprise Collaboration at a tech services company
Customer Service: QuickBase customer service responds very quickly and efficiently. I have had nothing but great...
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Anonymous User
Program Manager at a printing company
Customer Service: A lot of resources are available. Not as easy to pin down the development team. Technical Support:...
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Anonymous User
Sr. Director, Techinical Operations & Training at a recruiting/HR firm
Customer Service: Quickbase's service has been nothing less than outstanding and friendly. Anytime we have contacted...
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Anonymous User
LCMS Administrator at a tech vendor
Customer Service: I have never had to interface with customer support for this product. We interface with an internal...
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Anonymous User
Business Analyst at a comms service provider
Customer Service: 7/10 Technical Support: 10/10
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Anonymous User
Manager of Continuous Improvement
Customer Service: Customer service is great on the weekdays, but almost non-existent on the weekends. Our business is...
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Anonymous User
Student at University of Oklahoma at a university
Customer Service: Level of customer service is amazing. Not only do they always quickly respond to any problem, they...
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Anonymous User
Powerplant Engineer Intern at a logistics company
Customer Service: That is the best thing about Quickbase. The response was both quick and reliable. The support cases...
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Anonymous User
Quotations
Customer Service: 102% excellent Technical Support: Super awesome
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Anonymous User
Project Analyst at a logistics company
Customer Service: Good. Technical Support: Good.
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Anonymous User
Application Development Analyst at a financial services firm
Customer Service: I would highly rate the customer service that QuickBase provides. During the initial purchase and...
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Anonymous User
Senior Job Captain at a construction company
Customer Service: I would give CS a 9 out of 10. They are very responsive and helpful. The support portal is easy to...
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RahulSharma15
Associate principal engineer at a tech vendor
Technical support is really good, and I would rate it a nine out of ten.
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Anonymous User
Governance & Assurance Manager at a energy/utilities company
The technical support is very good and you have a direct connection with the support center. They have people...
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Anonymous User
Database Developer at a non-profit
Customer Service: Great, QuickBase is really responsive and always looking for customer feedback. Our rep is also a...
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Anonymous User
Business Analyst at a manufacturing company
Customer Service: Excellent. They have online tech support and always respond quickly. A tech will even set a time to...
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Anonymous User
Director of Computer Services
Customer Service: Good so far, haven't had to use much. Technical Support: Excellent
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Alyssa Lawson
Founder at SMPLX
I do not think I have contacted QuickBase's customer service and support. I usually contact my company's IT team, who...
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Anonymous User
Manager of Data Analytics at a healthcare company
Quickbase provides excellent customer service and networking opportunities.
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Anonymous User
Vice President Creative Services at a tech services company
Customer Service: Customer service was fine. Nothing I'd write home about, but nothing to complain about either....
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Anonymous User
Founder and CEO at a tech company
Technical support is good. There is good online help with a knowledge base and user forum, as well as recorded and...
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Anonymous User
Training Manager at a insurance company
The quality of technical support is so good that we have never had to contact them outside of any local support...
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Anonymous User
Senior Financial Analyst at a media company
Customer Service: 10 out of 10. Technical Support: 10 out of 10.
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Anonymous User
CTO at a financial services firm
Customer Service: It's good. Technical Support: It's very good.
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Anonymous User
IT Manager/Project Coordinator/Assistant VP at a construction company
Customer Service: The few times that I have needed customer service in the past 6 years the service has been prompt...
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Anonymous User
Business Application Developer and Analyst at a real estate/law firm
Customer Service: The customer service is good. I can tell that the people that work there really care about the...
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Anonymous User
Secretary@MVCTC, Ind. Designer with Origami Owl at a educational organization
Customer Service: Their customer service is great! They reply to requests almost immediately or within a time frame...
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Anonymous User
Senior Director Contents Integration at a integrator
Not available at this moment.
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Review 1 of 30

JohanSkibdahl
CEO at Etcetera Networks
The technical support provided by Zendesk has been very satisfactory. While instant resolution is ideal, they...
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Tariq-Muhammad
SEO at Samen Limited
We have our own experts that we use for support. Additionally, the solution is easy to use and it does not need a lot...
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CezarCardon
FinancialForce FFA and Salesforce CPQ Consultant at Cloudteam
Support is not great. Their support is that specific support you get from a big American tech company. For example,...
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Anonymous User
Customer Happiness Associate at Indiegogo
Customer Service: Zendesk is always very responsive to our questions and very quick to let us know if there are any...
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Anonymous User
Application Support Specialist at a construction company
Customer Service: I never had to call customer service. That was done by the admin person. Technical Support: I...
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Anonymous User
Helpdesk Technician at a tech services company
Their support group is very kind and responsive. It is one of the better technical teams I’ve had the pleasure of...
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Anonymous User
Consultant en organisation & chargé de mission à l'international
Customer Service: I would give the customer service a rating of 10/10. Technical Support: I would give the technical...
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Anonymous User
Sales and Data Analyst at a tech services company
8.5/10 - They have a chat feature to answer questions while the user is working on the BIME platform. They respond in...
Read full review of BIME Analytics [EOL] »
Anonymous User
Operations Intelligence at a transportation company
Customer Service: Never talk to them, we talk to our global IT. Technical Support: Never talk to them, we talk to our...
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Anonymous User
Customer Experience Lead at a tech services company
10/10 - they helped me solved my problem and to understand how it works.
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Anonymous User
Project Coordinator at BlackSquare Inc.
I have never had to use tech support.
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Anonymous User
EMEA Junior Tracking & Analytics Specialist at a computer software company
BIME support was fantastic, very competent and useful.
Read full review of BIME Analytics [EOL] »
Anonymous User
Customer Support/Retail Division at a consumer goods company
The level of technical support is very good and they are very helpful.
Read full review of Zendesk »
ManishArora
Vice President at Bypass Network Services
We have had no issues with technical support so far.
Read full review of Zendesk Chat »
Anonymous User
Director of IT at a computer software company
It's stellar.
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Anonymous User
Subject Matter Expert at a tech services company
It's excellent.
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Anonymous User
Application Support Specialist at a construction company
I personally never had to call Zendesk for tech support or customer service. That was funneled through a different...
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Anonymous User
Account Coordinator at a tech vendor
Customer Service: I believe the company had a trial period with SalesForce, but switched to Zendesk because of the...
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Ludovic Leleu
Customer service manager at a healthcare company
The tech support is very good, and was provided by the integrator himself. They know this solution a lot better than...
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Anonymous User
Head of Customer Service at a hospitality company
Customer Service: Mainly it's been good. Technical Support: Mainly it's been good.
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Anonymous User
Zendesk Specialist at a tech services company
Zendesk support has always been stellar. Most are spot on, some go above and beyond.
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Anonymous User
VManager, Product Catalog, Quality Control & Customer Service at a retailer
Good. I really wish they had a chat feature - like Olark for example. But I guess it makes sense. Olark is chat...
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Anonymous User
HR Source Specialist at a computer software company
Customer Service: I have never had to contact customer service in regards to Zendesk, which I would say that's a good...
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Anonymous User
IT Specialist at a non-profit
Customer Service: 6/10 – usually helpful but sometimes very slow. Technical Support: 6/10 – usually helpful but...
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Anonymous User
Customer Onboarding at a tech services company
The support is not on chat often which is quite frustrating if you want immediate answers but they do respond to...
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Anonymous User
Client Support Manager – Night Shift at a marketing services firm
Pretty fast, the first-tier agents will sort your tickets within one to two hours.
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Anonymous User
IT Consultant/System Adminstrator at a tech company
Customer Service: 6/10 Technical Support: 6/10
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Anonymous User
Risk Analyst at a financial services firm
10/10 as they are prompt, courteous, and is available 24/7 via a wide array of channels. Zendesk's team was really...
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Anonymous User
IT Support Technician at a consultancy
We have had excellent response time from Zendesk and issues are usually fixed quickly.
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Anonymous User
Institutional Sales Executive (Head of APAC region) at a financial services firm
They have a very good Q&A page/system, I will give them the best rating.
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Review 1 of 30

Technical Support

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