Service and Support
QuickBase's customer service is often praised for its efficiency and responsiveness, with users appreciating quick replies and helpful assistance. Technical support is generally considered knowledgeable and prompt, although responses may occasionally require multiple interactions. While many find both services outstanding, there are mentions of limited availability during weekends and reliance on support tickets, lacking live chat or phone options. Users highlight the informational resources provided, such as webinars and tutorials, as beneficial.
Deployment
QuickBase's initial setup is generally straightforward and accommodates various technical backgrounds. Users appreciate its intuitive design and prebuilt apps, allowing for quick deployment. While some found setup complex due to integrations or customizations, they credit QuickBase with effective support and training. The platform's flexibility supports both simple and advanced configurations, enabling users to start quickly with options for further development as needed, particularly with the aid of QuickBase representatives or community resources.
Scalability
QuickBase demonstrates strong scalability capabilities, supporting numerous users and applications across diverse industries, with organizations successfully handling thousands of projects and users. The system efficiently manages increasing data volumes and transactions, proving effective in different business units. Users report minimal issues, attributing any challenges to internal data management techniques. The flexibility of QuickBase aids in seamless scaling for large enterprises and growing teams, making it a favored choice for expanding businesses.
Stability
QuickBase stability is generally strong with minimal downtime. Many users report reliable uptime, though some experience occasional outages, speed issues, or brief downtimes for maintenance. Communication about planned maintenance is well-handled, minimizing disruptions. Some users rate stability between seven and ten, addressing minor lags during high traffic. While there were a few concerns with data center and traffic-related delays, QuickBase remains a solid platform appreciated for its reliability and responsive support.
