Compare Rapid7 vs SonarSource Sàrl

Rapid7

Based on 191 reviews.

SonarSource Sàrl

Based on 135 reviews.

Latest Research

Buyer's Guide

Rapid7 AppSpider vs. SonarQube

March 2026

SonarQube vs. Rapid7 AppSpider

Updated: March 2026

Buyer's Guide

Rapid7 AppSpider vs. SonarQube

March 2026

Rapid7 AppSpider vs. SonarQube

Updated: March 2026

Overview

Information Not Available

SonarQube is an open source platform for continuous inspection of code quality. In 2009, SonarQube received the Jolt Awards under testing tools category.

Sample Customers

Rapid7 AppSpider

Microsoft

SonarQube

Snowflake, Booking.com, Deutsche Bank, AstraZeneca, and Ford Motor Company.

Popular Solutions

13 reviews

4 reviews

5 reviews

17 reviews

SonarQube for IDE (formerly SonarLint)

1 reviews

Top Industries

Computer Software Company

Financial Services Firm

Manufacturing Company

Comms Service Provider

Computer Software Company

13%

Financial Services Firm

13%

Manufacturing Company

13%

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Shritam Bhowmick
Vulnerability Management Lead at garrett
Our main use case for Rapid7 InsightAppSec is to perform internal assessment of applications and external facing...
Read full review of Rapid7 InsightAppSec »
SohailHyder
Head Of Cyber Security at Super Secure
I am working with Rapid7 InsightOps and Rapid7 InsightIDR because the requirement is as such from the customer side,...
Read full review of Rapid7 InsightIDR »
FurqanLatif
Senior Manager - Pre-Sales at Trillium Information Security Systems
The main use case is the vulnerability assessment of their assets. Assets include Windows or Linux platforms. This is...
Read full review of Rapid7 InsightVM »
Anonymous User
Head of Sales Services Department at a comms service provider
I use Rapid7 Metasploit as a distributor, as an integrator, and as a user. I use Rapid7 Metasploit in my company...
Read full review of Rapid7 Metasploit »
Hiroshi Watanabe
Marketing Expert at J's communication
The typical use case for Rapid7 MDR is that it is highly valued. It is not so bad, but competition with EDR is tough....
Read full review of Rapid7 MDR »

Review 1 of 5

KarthikHarpanhalli
Sr Software Engineering Supervisor at Mozarc Medical
My usual use cases for SonarQube Server (formerly SonarQube) are for static code analysis to detect any build...
Read full review of SonarQube »
AshishGupta12
Application Security Engineer at Ciena Corporation
We are using SonarQube for IDE (formerly SonarLint) for our SAST function.
Read full review of SonarQube for IDE (formerly SonarLint) »

Review 1 of 2

Customer Service

Agustinus DWIJOKO
Network & Security Engineer at PT. Centrin Online Prima
Technical support is very good. Whenever we need assistance, they are quite helpful and responsive. We are very...
Read full review of Rapid7 Metasploit »
Agustinus DWIJOKO
Network & Security Engineer at PT. Centrin Online Prima
The technical support team is good and helpful.
Read full review of Rapid7 Metasploit »
Mahmoud Elhamaymy
Professional services team lead at a tech services company
We have not opened any tickets, as we have not experienced any issues. Also, the free version does not offer support,...
Read full review of Rapid7 Metasploit »
Anusha Sadasivani
Enterprise Security Architect at a energy/utilities company
Their support could be better. I would rate them a three out of five.
Read full review of Rapid7 InsightVM »
Asim Naeem
Principal IT Security & Compliance at IBEX Holdings Ltd
I rate their technical team 8.5 out of ten, which is pretty good.
Read full review of Rapid7 InsightIDR »
Oluwaseun Sonaike
Head, Networks and Security at First City Monument Bank Limited
The support is quite responsive. We often jump on calls for onboarding assets and custom configurations like log...
Read full review of Rapid7 MDR »
Agustinus DWIJOKO
Network & Security Engineer at PT. Centrin Online Prima
The customer service and support team is very helpful. They have a great response time and have segmented teams. At...
Read full review of Rapid7 AppSpider »
Anonymous User
Manager at a financial services firm
For the technical support by Rapid7, I would give a six out of ten because our web-related systems are very important...
Read full review of Rapid7 InsightVM »
Hiroshi Watanabe
Marketing Expert at J's communication
The technical support from Rapid7 MDR is adequate, rating approximately six out of ten. The lower tier support is not...
Read full review of Rapid7 MDR »
Anonymous User
IT Security Analyst at a financial services firm
Their customer support is really bad. On a scale of 1 to 10 I would probably give it a 1.
Read full review of Rapid7 InsightVM »
Anonymous User
Security Specialist at a financial services firm
We have two dedicated technicians to assist us.
Read full review of Rapid7 InsightVM »
Roy Jones
Cloud Architect at SofLabTech
It wasn't good, but the response was fast. The response was "we don't know, and we'll put this to the development...
Read full review of Rapid7 InsightCloudSec »
Anonymous User
Manager at a financial services firm
Technical support is okay. If you access its resources online, it's quite helpful. However, if you need to contact...
Read full review of Rapid7 Metasploit »
Anonymous User
Information Security Officer at a tech services company
Good. I mainly asked for some tech support when I was in the testing phase. I don't really know how to assess it. I...
Read full review of Rapid7 InsightOps »
Anonymous User
Information Security Senior Expert (Founding member, African Cybersecurity Center) at a financial services firm
Technical support is good and responsive.
Read full review of Rapid7 InsightVM »
JoChaiyut
Product Manager at Bizinfo
I have not used the technical support.
Read full review of Rapid7 InsightIDR »
Anonymous User
Manager at a financial services firm
The technical support is good, however, there can be improvements in response time and support levels.
Read full review of Rapid7 InsightAppSec »
Anonymous User
Managing Director - India & SAARC at a tech services company
The solution does offer support across other regions, but they currently lack a local support center in India....
Read full review of Rapid7 InsightCloudSec »
Anonymous User
Security Architect/Staff Engineer at a consultancy
The Rapid7 team has sync-up calls to help users understand the solution. When you have any issues, you can contact...
Read full review of Rapid7 InsightCloudSec »
Anonymous User
0 at a tech vendor
I haven't interacted with Rapid7's technical support.It is crucial for tech support to resolve issues as quickly as...
Read full review of Rapid7 InsightVM »
Anonymous User
Application Security Engineer at a tech services company
It's fair, although more in-depth usage case studies and documentation are offered for a purchased licence.
Read full review of NT OBJECTives NTOSpider [EOL] »
Anonymous User
Network Support Engineer at a tech services company
The technical support team is good.
Read full review of Rapid7 InsightIDR »
Anonymous User
Program Director at a financial services firm
I have not contacted technical support, nor do I know of anybody in the company who has.
Read full review of Rapid7 AppSpider »
Anonymous User
Security Manager
The technical support can be considered competent. However, they can be slow to discover solutions to tricky problems.
Read full review of Rapid7 InsightIDR »
Anonymous User
Head of Cybersecurity Assurance & Controls Director at a tech services company
I have been in contact with technical support and they are not bad.
Read full review of Rapid7 InsightVM »
Anonymous User
Service Delivery Manager at a security firm
Technical support has been accurate.
Read full review of Rapid7 InsightVM »
Anonymous User
Information Security Manager at a educational organization
Tech support is satisfactory.
Read full review of Rapid7 InsightVM »
Anonymous User
AppSec Engineer at a computer software company
Even with their support, I feel like their support is lacking. I don't think it's much support as compared to other...
Read full review of Rapid7 InsightAppSec »
Nuki Agustino Wono
Senior Security Consultant at ITSEC Asia
I rate the customer service of Rapid7 Metasploit as a seven out of ten. The global support is not as good. Tenable...
Read full review of Rapid7 Metasploit »
Anonymous User
Project Director at a tech services company
As it's a free product, the community edition doesn't include any technical support. I haven't used the commercial...
Read full review of Rapid7 Metasploit »

Review 1 of 30

SenthuranPooranananthan
Senior Director of DevOps at Asset Works
SonarCloud has community support, but not technical support. They frequently reach out to us and ask if we are happy...
Read full review of SonarQube »
Rakesh Thakur
Technical Architect at a insurance company
We're using the Community Edition, and I think support comes only with the paid version. But we had an initial...
Read full review of SonarQube »
Sathyamurthi Natarajan
IT Officer (Solution Architect) at World Bank
I haven't had much interaction with technical support because I rarely needed it. I reached out to them once or twice...
Read full review of SonarQube »
Denis Walrave
Project Leader / Technical Expert at La francaise des jeux
The technical support is good.
Read full review of SonarQube »
HimanshuSharma
General Manager at Dalmia Bharat Group
We don't have any experience with them. We don't have any AMCs, and we don't have any technical support.
Read full review of SonarQube »
Archana Verma
Security Analyst at Dover Corporation
The customer service and support for SonarQube Cloud are responsive and helpful. It ensures accurate reporting and is...
Read full review of SonarQube »
Jayashree Acharyya
Director at PepsiCo
We have worked with the support from SonarQube and we have had good experiences.
Read full review of SonarQube »
Anonymous User
Director at a consultancy
Fairly good.
Read full review of SonarQube »
Jeff Ingalls
Automation Tool Specialist at a comms service provider
I haven't had to use technical support.
Read full review of SonarQube »
Elham-Gharegozloo
Senior System Analyst at a tech services company
Because of the sanctions in our country, we cannot contact technical support directly.
Read full review of SonarQube »
ErnestoGonzalez
Backend Architect at Sngular
I have not used the support.
Read full review of SonarQube »
Anonymous User
Director IT Security, CISO at a transportation company
I have not been in contact with technical support, although my teams would have definitely reached out.
Read full review of SonarQube »
Anonymous User
Lead Engineer at a healthcare company
Since we're using the open-source components, we use web searches and online resources. Once you get a little used to...
Read full review of SonarQube »
Anonymous User
Assistant Director Implementation Services at a financial services firm
It's very good, and I have personally had conversations with the SonarQube guys regarding plug-ins and modifications.
Read full review of SonarQube »
Anonymous User
Head Innovation Hub at a tech services company
I contacted them once or twice. I am very satisfied with their support. I didn't have any concerns in terms of support.
Read full review of SonarQube »
Hilman Tehrani
Information Technology Technical Architect at a insurance company
With the use of community version, we already have utilized and carried out our needs to fulfil application security...
Read full review of SonarQube »
TibinLukose
Software Engineer at Adfolks
The community support is great. I have not had reason to contact the technical support team from the vendor.
Read full review of SonarQube »
Anonymous User
Project Manager at a manufacturing company
When we purchased the license, they actually charged an additional amount for the support. Therefore, we haven't...
Read full review of SonarQube »
Anonymous User
DevOps Lead at a marketing services firm
We do have an enterprise version, however, that does not include the support right now. If we have any issues we're...
Read full review of SonarQube »
Anonymous User
Automation Practice Leader at a financial services firm
There's a problem with the technical support because it's offered as a separate paid package and doesn't come by...
Read full review of SonarQube »
Anonymous User
Senior Java Developer at a financial services firm
I haven't used their technical support.
Read full review of SonarQube »
Hilman Tehrani
Information Technology Technical Architect at a insurance company
We have contacted support but it's not mandatory operating support and takes some time to get a reply.
Read full review of SonarQube »
Gustavo Lugo
Chief Solutions Officer at CleverIT B.V.
I have never used technical support from the SonarQube support team. I work very well with the documentation you find...
Read full review of SonarQube »
Swati P
Deputy Manager Quality Assurance at eInfochips
Technical support could be better. If we request support, it's a little bit delayed, and it's not consistent on email.
Read full review of SonarQube »
Anonymous User
Senior Software Developer at a tech vendor
I had no direct contact with tech support by myself, but I haven't heard any complaints about it going around either....
Read full review of SonarQube »
Anonymous User
Manager, Software Development Engineering at a computer software company
We don't have contact with technical support, any issues are solved by our operation team.
Read full review of SonarQube »
Jeff Ingalls
Automation Tool Specialist at a comms service provider
We haven't really had any issues, so I can't speak much about technical support. There is also a large community out...
Read full review of SonarQube »
Steven Klusener
Independent Consultant at Klusener Consultancy
The technical support is reasonable.
Read full review of SonarQube »
Ahmed Elkholy
Test Expert at Saudi Telecom Company
We contacted technical support about the BPM and WebMethod programming language. They supported us with a fast...
Read full review of SonarQube »
Anonymous User
Lead Security Architect at a comms service provider
I would rate the customer support for this solution a seven out of ten.
Read full review of SonarQube »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.