Compare Rapid7 vs SonarSource Sàrl

Rapid7

Based on 191 reviews.

SonarSource Sàrl

Based on 135 reviews.

Latest Research

Buyer's Guide

Rapid7 AppSpider vs. SonarQube

February 2026

SonarQube vs. Rapid7 AppSpider

Updated: February 2026

Buyer's Guide

Rapid7 AppSpider vs. SonarQube

February 2026

Rapid7 AppSpider vs. SonarQube

Updated: February 2026

Overview

Information Not Available

SonarQube is an open source platform for continuous inspection of code quality. In 2009, SonarQube received the Jolt Awards under testing tools category.

Sample Customers

Rapid7 AppSpider

Microsoft

SonarQube

Snowflake, Booking.com, Deutsche Bank, AstraZeneca, and Ford Motor Company.

Popular Solutions

15 reviews

7 reviews

7 reviews

19 reviews

SonarQube for IDE (formerly SonarLint)

1 reviews

Top Industries

Computer Software Company

10%

Financial Services Firm

10%

Manufacturing Company

Government

Computer Software Company

14%

Financial Services Firm

13%

Manufacturing Company

13%

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Shritam Bhowmick
Vulnerability Management Lead at a manufacturing company
Our main use case for Rapid7 InsightAppSec is to perform internal assessment of applications and external facing...
Read full review of Rapid7 InsightAppSec »
SohailHyder
Head Of Cyber Security at a government
I am working with Rapid7 InsightOps and Rapid7 InsightIDR because the requirement is as such from the customer side,...
Read full review of Rapid7 InsightIDR »
FurqanLatif
Senior Manager - Pre-Sales at a tech services company
The main use case is the vulnerability assessment of their assets. Assets include Windows or Linux platforms. This is...
Read full review of Rapid7 InsightVM »
Anonymous User
Head of Sales Services Department at a comms service provider
I use Rapid7 Metasploit as a distributor, as an integrator, and as a user. I use Rapid7 Metasploit in my company...
Read full review of Rapid7 Metasploit »
Hiroshi Watanabe
Marketing Expert at a comms service provider
The typical use case for Rapid7 MDR is that it is highly valued. It is not so bad, but competition with EDR is tough....
Read full review of Rapid7 MDR »

Review 1 of 5

KarthikHarpanhalli
Sr Software Engineering Supervisor at a manufacturing company
My usual use cases for SonarQube Server (formerly SonarQube) are for static code analysis to detect any build...
Read full review of SonarQube »
AshishGupta12
Application Security Engineer at a comms service provider
We are using SonarQube for IDE (formerly SonarLint) for our SAST function.
Read full review of SonarQube for IDE (formerly SonarLint) »

Review 1 of 2

Customer Service

SamiAyyash
Threat Intelligence Engineer at a tech services company
Rapid7's customer support is awful. They didn't respond at all. Tenable's support is always available. I didn't have...
Read full review of Rapid7 InsightIDR »
Agustinus DWIJOKO
Network & Security Engineer at a comms service provider
Customer service has been quite good.
Read full review of Rapid7 AppSpider »
Andrei Bigdan
Executive Manager at a tech services company
We have a well-trained employee and access to distributors, so we've never dealt with technical support directly.
Read full review of Rapid7 AppSpider »
SonNguyen3
Technical Manager at a computer software company
The technical support from Rapid7 is not bad, but the response time can be quite slow sometimes. I would rate it a...
Read full review of Rapid7 InsightAppSec »
Anusha Sadasivani
Enterprise Security Architect at a energy/utilities company
The response time for customer service needs improvement.
Read full review of Rapid7 InsightVM »
Shakeel Ahmad
Sr Cyber Security Consultant at a tech vendor
The articles and videos provide the information we need so we do not use technical support.
Read full review of Rapid7 InsightVM »
Md. Shahriar Hussain
Information Security Analyst at a comms service provider
The solution's technical support is very poor. Their responses are delayed and don't meet the timelines.
Read full review of Rapid7 Metasploit »
Agustinus DWIJOKO
Network & Security Engineer at a comms service provider
The technical support team is good and helpful.
Read full review of Rapid7 Metasploit »
SohailHyder
Head Of Cyber Security at a government
Regarding the pricing of Rapid7 InsightAppSec, I think it is reasonable because if a product is performing well,...
Read full review of Rapid7 InsightAppSec »
Agustinus DWIJOKO
Network & Security Engineer at a comms service provider
The customer service and support team is very helpful. They have a great response time and have segmented teams. At...
Read full review of Rapid7 AppSpider »
Anonymous User
Application Security Engineer at a tech services company
It's fair, although more in-depth usage case studies and documentation are offered for a purchased licence.
Read full review of NT OBJECTives NTOSpider [EOL] »
Anonymous User
Database Administrator at a educational organization
Among the best! Their support responds promptly. They fully resolve issues before closing tickets.
Read full review of Rapid7 InsightIDR »
Anonymous User
Service Delivery Manager at a security firm
Technical support has been accurate.
Read full review of Rapid7 InsightVM »
Anonymous User
Information Security Senior Expert (Founding member, African Cybersecurity Center) at a financial services firm
Technical support is good and responsive.
Read full review of Rapid7 InsightVM »
Anonymous User
Manager at a financial services firm
For the technical support by Rapid7, I would give a six out of ten because our web-related systems are very important...
Read full review of Rapid7 InsightVM »
Kjell Morkeng
Head of Cyber security analysis at a tech company
Rapid7's technical support is brilliant, responsive, and professional.
Read full review of Rapid7 InsightVM »
Anonymous User
Director of Information Technology at a government
I never actually got in touch with technical support. I wouldn't be able to speak t their level of service.
Read full review of Rapid7 InsightVM »
Layth Mansour
Information Security Officer at a comms service provider
Their support is very good. Technical support varies from person to person. Some cases have taken some time, but once...
Read full review of Rapid7 InsightVM »
Anonymous User
Director of Cyber Security (CISO) at a marketing services firm
We have a client service manager for Rapid7 tech support. He is an appointed customer service manager where we have...
Read full review of Rapid7 InsightVM »
Anonymous User
Linux admin at a wholesaler/distributor
We have not had the need to contact technical support.
Read full review of Rapid7 InsightIDR »
Anonymous User
Security Architect/Staff Engineer at a consultancy
You will get good support if you pay for good licensing options. It depends on the vendors.
Read full review of Rapid7 InsightAppSec »
Natthapong Fongsin
Assistant Technical Manager at a tech services company
We would sometimes need to reach out to technical support. This was only in instances when the product would crash or...
Read full review of Rapid7 InsightAppSec »
FurqanLatif
Senior Manager - Pre-Sales at a tech services company
I cannot comment specifically regarding the support part because I have never needed Rapid7 support for the InsightVM...
Read full review of Rapid7 InsightVM »
Anonymous User
Infrastructure Security Architect at a comms service provider
We have been in touch with support on one or two occasions but I was not the person who dealt with them.
Read full review of Rapid7 InsightVM »
Midhun Kumar
Head of Infrastructure at a tech vendor
The support team at Rapid7 is commendable and always available to assist, especially when configuring applications...
Read full review of Rapid7 InsightAppSec »
Anonymous User
Works at a insurance company
The tech support is quite good.
Read full review of Rapid7 InsightVM »
Anonymous User
Security Architect/Staff Engineer at a consultancy
The Rapid7 team has sync-up calls to help users understand the solution. When you have any issues, you can contact...
Read full review of Rapid7 InsightCloudSec »
Anonymous User
Security Solution Engineer II at a security firm
It is perfect. I would rate them a nine out of ten.
Read full review of Rapid7 InsightVM »
Anonymous User
Material Coordinator at a energy/utilities company
The support that we are receiving at this time is from our partner who handles the issue with the vendor if needed.
Read full review of Rapid7 InsightVM »
Anonymous User
Research Special Projects Lead at a university
Customer Service: Excellent. Technical Support: Excellent.
Read full review of NetFort LANGuardian »

Review 1 of 30

NamNguyen11
CTO at a tech consulting company
We don't have a support license for SonarQube. We currently use the open-source community, which provides us with...
Read full review of SonarQube »
Jayashree Acharyya
Director at a consumer goods company
We have worked with the support from SonarQube and we have had good experiences.
Read full review of SonarQube »
GHASSAN ODETALLAH
Head of Quality Engineers/Automation Architect at a tech company
We have not needed the support at this time.
Read full review of SonarQube »
Sthembiso Zondi
Head of Software Engineering at a recreational facilities/services company
The technical support for SonarQube Server (formerly SonarQube) is great. It was only once when we wanted to extract...
Read full review of SonarQube »
Diego Moreo
Software Quality Coordinator at a retailer
I have not used their technical support or dealt directly with their customer service.
Read full review of SonarQube »
Anonymous User
Web Developer/DevOps Engineer
It is open source so I don't try to rely on their technical support.
Read full review of SonarQube »
Anonymous User
Security Information Manager at a tech services company
I've never used technical support. I can't talk about how helpful they are, never spoken with them personally. If I...
Read full review of SonarQube »
Hilman Tehrani
Information Technology Technical Architect at a insurance company
We have contacted support but it's not mandatory operating support and takes some time to get a reply.
Read full review of SonarQube »
Gustavo Lugo
Chief Solutions Officer at a tech services company
I have never used technical support from the SonarQube support team. I work very well with the documentation you find...
Read full review of SonarQube »
Anonymous User
Application Security Analyst at a agriculture
We have not needed to use the technical support.
Read full review of SonarQube »
Anonymous User
Staff DevOps Specialist at a computer software company
I've never been in a situation where I needed their support.
Read full review of SonarQube »
Anonymous User
Service Line Leader at a tech services company
Customer Service: I can't rate because there was no customer service. Technical Support: The technical documentation...
Read full review of SonarQube »
Steven Klusener
Independent Consultant at a consultancy
The technical support is reasonable.
Read full review of SonarQube »
Jeff Ingalls
Automation Tool Specialist at a comms service provider
I haven't had to use technical support.
Read full review of SonarQube »
Jeff Ingalls
Automation Tool Specialist at a comms service provider
We haven't really had any issues, so I can't speak much about technical support. There is also a large community out...
Read full review of SonarQube »
René Gamom
Architect at a manufacturing company
I have not required support for SonarQube Cloud (formerly SonarCloud), as integrating it into different solutions is...
Read full review of SonarQube »
Anonymous User
Works
Beyond listening, customer service is doing everything in one's power to efficiently and accurately serve each customer.
Read full review of SonarQube »
Anonymous User
Team Lead at a computer software company
We do not really have very much contact at all with technical support because SonarQube quite user friendly and...
Read full review of SonarQube »
Anonymous User
Senior Software Engineer at a tech services company
Technical support as a whole, it was a while ago, like three months after we stopped using their services, that they...
Read full review of SonarQube »
Kiran Gujju
Cyber Security Architect (USDA) at a government
The technical support is very good. When a product is good, we don't use them as regularly.
Read full review of SonarQube »
Anonymous User
Senior Technical Architect at a tech services company
We have used technical support in the past but not recently. I would rate the support from SonarQube a four out of five.
Read full review of SonarQube »
Anonymous User
Digital Solutions Architect at a tech services company
I have not needed to use technical support.
Read full review of SonarQube »
Anonymous User
Project Manager at a manufacturing company
When we purchased the license, they actually charged an additional amount for the support. Therefore, we haven't...
Read full review of SonarQube »
Anonymous User
Director IT Security, CISO at a transportation company
I have not been in contact with technical support, although my teams would have definitely reached out.
Read full review of SonarQube »
Anonymous User
System Analyst // System Architect at a tech services company
SonarQube's technical support is good.
Read full review of SonarQube »
Anonymous User
Lead Engineer at a healthcare company
Since we're using the open-source components, we use web searches and online resources. Once you get a little used to...
Read full review of SonarQube »
Anuja S
Senior Program Manager at a computer software company
I have not needed to use technical support.
Read full review of SonarQube »
Ahmed Rabea
CEO at a training & coaching company
I have not contacted technical support.
Read full review of SonarQube »
Anonymous User
Technical Authority Digital at a insurance company
Customer Service: Average. That said, considerable effort has been made to make the product largely self supporting...
Read full review of SonarQube »
Warayuth Wongpaiboonwattana
System Quality Assurance Manager at a comms service provider
There is a lot of information for SonarQube online in the community forums. I only used technical support when I...
Read full review of SonarQube »

Review 1 of 30

Technical Support

No Data Available

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