Compare Sangoma vs WatchGuard

Sangoma

Based on 1 review.

WatchGuard

Based on 213 reviews.

Sample Customers

WatchGuard Firebox

Ellips, Diecutstickers.com, Clarke Energy, NCR, Wrest Park, Homeslice Pizza, Fortessa Tableware Solutions, The Phoenix Residence

Popular Solutions

1 reviews

21 reviews

13 reviews

0 reviews

Top Industries

Outsourcing Company

16%

Educational Organization

Financial Services Firm

Comms Service Provider

Computer Software Company

11%

Comms Service Provider

11%

Manufacturing Company

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Carlos Ardila
Project Manager, Information Technology at a construction company
Some of the use cases with FreePBX involve deployment scenarios where they had commercial telephony and IP telephony....
Read full review of FreePBX »

Review 1 of 1

Michael-Foster
Head of IT at a hospitality company
We use ThreatSync+ NDR for both network monitoring and detection and response.
Read full review of ThreatSync NDR »
Pedro Soteras
CEO at a government
WatchGuard Firebox is configured as a perimetral firewall across all our locations. We have two sites that are...
Read full review of WatchGuard Firebox »
Norlia Jalani
Section Head, Information Technology at a transportation company
We are using endpoint solutions such as Panda Adaptive Defense 360, but currently we are using Panda. We are using it...
Read full review of WatchGuard EPDR »
Anonymous User
IT System Support Administrator at a non-profit
We use WatchGuard Secure Wi-Fi because we have used different tools as well, like Ubiquiti. The complexity of...
Read full review of WatchGuard Secure Wi‑Fi »

Review 1 of 4

Customer Service

Carlos Ardila
Project Manager, Information Technology at a construction company
They have a support package you can buy by hours of support. If you run into anything that needs to be taken to their...
Read full review of FreePBX »

Review 1 of 1

Juan Ramón López Ruiz
IT Managing Partner at a consultancy
The technical support is not good because they must receive many emails and information. Also, the response is not good.
Read full review of WatchGuard EPDR »
Syed Pasha
Senior Network Consultant at a tech services company
My experience with WatchGuard's technical support has been that it was hard to get them on the call initially....
Read full review of WatchGuard Firebox »
Amjad Edris
Technical Support Engineer at a security firm
Technical support is good.
Read full review of WatchGuard EPDR »
ANGEL CHALJUB
General Manager at a tech services company
Their technical support is very good. I would rate them a ten out of ten.
Read full review of WatchGuard Firebox »
Rui Barbosa
Director of Production & Support Engineering at a tech services company
Whenever I need support for WatchGuard Application Control, I'm able to get it from the vendor.
Read full review of WatchGuard Firebox »
MUSTAPHAABAHLOUS
Security Engineer at a tech services company
We've never had to use the technical support.
Read full review of WatchGuard Firebox »
Michael-Foster
Head of IT at a hospitality company
Our experience with our partner has been positive. We primarily used the partner to purchase the product, as most...
Read full review of ThreatSync NDR »
Anonymous User
Network Administrator at a retailer
There was an incident, back in the day, where I called for support and the guy sort of brushed me off. It was very...
Read full review of WatchGuard Firebox »
Jon Leib
Information Technology Specialist at a healthcare company
So far, I haven't needed to go to the solution's technical support.
Read full review of WatchGuard Firebox »
Anonymous User
ICT Manager at a engineering company
A nine out of 10.
Read full review of WatchGuard EPDR »
Anonymous User
CIO at a healthcare company
I was in contact with the WatchGuard technical support three or four times. I was satisfied with them and their...
Read full review of WatchGuard Firebox »
Paal
CFO at a tech vendor
The few times we have contacted Watchguard. They reply promptly without delays.
Read full review of WatchGuard Firebox »
Anonymous User
Network & Voice Engineer at a tech services company
Customer Service: I was satisfied, but I need a quick response instead of the given SLA of four hours. Technical...
Read full review of WatchGuard XTM [EOL] »
Scott Eastman
Project Consultant at a computer software company
The technical support is good from WatchGuard Firebox.
Read full review of WatchGuard Firebox »
Richard Marcin
Sr. Systems Administrator at a individual & family service
The times I've used technical support it was excellent.
Read full review of WatchGuard Firebox »
RajeshV1
Chief Executive Officer at a computer software company
We've contacted technical support in the past. We've found them to be very good. They are helpful and responsive. I...
Read full review of WatchGuard Firebox »
Anonymous User
PRE-SALES MANAGER at a tech services company
Customer Service: 3/5. Technical Support: 3/5.
Read full review of WatchGuard XTM [EOL] »
PANAGIOTIS AGATHAGELIDIS
Freelancer at a tech services company
The technical support is very good.
Read full review of WatchGuard EPDR »
Anonymous User
IT Audit Group Head at a tech services company
There are no problems with the technical support. If a problem occurs it gets resolved immediately with our technical...
Read full review of WatchGuard Firebox »
Anonymous User
I.T. Manager at a construction company
I haven't had to use their technical support in about seven years.
Read full review of WatchGuard Firebox »
Mohamed Y Ahmed
Technical & Pre-Sales Manager at a tech services company
Technical support for this product is perfect. If you open a ticket with them, even with the slowest SLA, they reply...
Read full review of WatchGuard Firebox »
Anonymous User
Account Manager
Customer Service: Excellent, they have incredibly quick response to any questions, and their online customer portal...
Read full review of WatchGuard XTM [EOL] »
Anonymous User
IT Manager at a financial services firm
The level of support from WatchGuard is not as good as what we get from Cisco and other vendors. The response time is...
Read full review of WatchGuard Firebox »
Roman Laminin
Technical Consultant at a tech services company
The technical support is very good. I know only of one company whose tech support is better than WatchGuard's.
Read full review of WatchGuard Firebox »
Jason Lau Quan
Business Development at a tech services company
The technical support is good.
Read full review of WatchGuard EPDR »
Kelly Carlisle
Manager IT at a hospitality company
I've never had to use their technical support. I've only used their online help. I've been able to find everything I...
Read full review of WatchGuard Firebox »
Anonymous User
IT System Support Administrator at a non-profit
I would rate the technical support at a seven ut of ten.
Read full review of WatchGuard EPDR »
Victor Massey
Solution Architect at a tech services company
The support team is very knowledgeable. When I call support, they send articles that can be referenced. Usually,...
Read full review of WatchGuard EPDR »
Manish Nalawade
Owner at a tech services company
The technical support is good. Their distributor is in Mumbai, and they arrange everything about support. In case we...
Read full review of WatchGuard Firebox »
Simon-Walker
IT Manager at a religious institution
I would rate technical support as excellent.
Read full review of WatchGuard EPDR »

Review 1 of 30

Technical Support

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