Compare SAP vs ServiceMax

SAP

Based on 1647 reviews.

ServiceMax

Based on 1 review.

Sample Customers

ServiceMax

Tundra Solutions, Mechdyne, Topcon, Nautilus, Westmor, Daikin, Skedaddle, Samsa Mechanical, James Automation, McKinley Equipment, Kinetico, Solta Medical, Stream Information

Popular Solutions

SAP S/4HANA

61 reviews

SAP BusinessObjects Business Intelligence Platform

14 reviews

SAP ERP

8 reviews

ServiceMax

0 reviews

Top Industries

Manufacturing Company

13%

Computer Software Company

Financial Services Firm

Comms Service Provider

No Data Available

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Salman Mukhtar Baig
SAP Technical Manager at VS Furniture Middle East
The usual use cases for SAP HANA Enterprise Cloud that I work with include many tools. At the time of the...
Read full review of SAP HANA Enterprise Cloud »
Pavlina Pankova
Competence Leader - BI at Sabris CZ s.r.o.
The usual use cases for SAP Analytics Cloud that I work with are to make it simple, either reporting, or planning, or...
Read full review of SAP Analytics Cloud »
Kopparapu Venkatesh Prasad
Engineer at a tech vendor
SAP PowerDesigner is a tool that helps us create our database and monitor our data to reduce redundancy. I will...
Read full review of SAP PowerDesigner »
ShahzadRafique
Head of Product strategy (Mobility & Islamic Banking) at AutoSoft Dynamics Pvt Ltd
It was basically for branchless banking and mobile wallet. There are multiple use cases built on top of that...
Read full review of SAP Mobile Platform »
Anonymous User
Senior Advisor at a government
I have worked with SAP Adaptive Server Enterprise, SAP Adaptive Server Enterprise IQ, and Replication Server. I also...
Read full review of SAP Adaptive Server Enterprise »

Review 1 of 5

Anonymous User
ServiceMax/Salesforce Consultant at a tech services company

Read full review of ServiceMax »

Review 1 of 1

Customer Service

Gebrehiwot Tesfay Gebreslassie
Business Intelligence Senior Developer II at Ethiopian Airlines
Technical support could be a bit better. We haven't been completely satisfied with them.
Read full review of SAP Data Services »
Ijlal Naqvi
Lead SAP Cloud Services at a computer software company
It is difficult to receive the correct answer from the support. I rate the support from SAP S/4HANA Cloud a four out...
Read full review of SAP S/4HANA Cloud »
Gary Cook
Executive at Empowered Analytics
It's possible that my team have used the technical support but I can't say how their service was. I haven't heard any...
Read full review of SAP Predictive Analytics »
Bijoykrishna Das
sap technical lead at a manufacturing company
Technical support from SAP is really good; if I have to rate them out of ten, I would give them 8.5 or nine. I am...
Read full review of SAP HCM »
Anzize BADAROU
BI MANAGER at Abtech
SAP support is extremely helpful, and SAP Data Services is widely used, so it's easy to find a third-party...
Read full review of SAP Data Services »
Kumar-Saurav
Founder, CEO at AccelSoft Infotech
It seems like SAP's support team is still getting up to speed on this product. They probably have to reach out...
Read full review of SAP Analytics Cloud »
HemantKUMAR6
Principal Architect at Sopra Steria
I found customer support to be tedious during the upgrade process to the latest version. I tried to upgrade to a...
Read full review of SAP PowerDesigner »
Abhijit Misra
Director at a tech vendor
SAP has good support, and it rates eight out of ten.
Read full review of SAP Marketing Cloud »
Anshuman Bansal
Head - SAP & Digital Transformation at a financial services firm
The technical support is as you would expect and could be improved.
Read full review of SAP ERP »
Taiwo Babalola
Information Technology Business Partner and Enterprise Architecture Lead at a construction company
I had faced some issues due to which I had to contact the technical support of SAP.
Read full review of SAP SuccessFactors Learning »
ChristopherOrilogbon
Solution Consultant SAP MM/QM & HCM SuccessFactors at C2G
During implementation, we had some issues with the integration. We contacted SAP, and we were able to resolve them.
Read full review of SAP Ariba Procurement »
TarunKumar7
Senior Data Engineer at LTI LATAM and Toubro Improtech
Customer support for SAP BusinessObjects Business Intelligence Platform is responsive, aggressive, and always...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Shreyas K M S
Systems Architect at NetApp
SAP has a portal where we can file trouble tickets and 24/7 call centers. We can log in or call them any time to get...
Read full review of SAP CRM »
Anonymous User
Group Learning and Development Specialist at a manufacturing company
I have contacted the solution's technical support, and I feel that though they are professional, they weren't very...
Read full review of SAP SuccessFactors Learning »
Musa Ndlovu
CLO at a financial services firm
The customer service and support are average. The support is not available on the website. Moreover, they are not...
Read full review of SAP CRM »
Anonymous User
Senior Integration Consultant at a consultancy
The technical support services are good.
Read full review of SAP Integration Suite »
Ravikanth Kotagiri
Vice President at Ayurvet Limited
I would give technical support a six out of ten. There is room for improvement, particularly in areas such as quality...
Read full review of SAP Business One »
Fabian Giraldo
SAP ABAP Consultant, SAP Data Services Consultant at freelancer
The technical support team is timely and responsive.
Read full review of SAP Information Steward »
Anonymous User
CTO RPA at a tech services company
The technical support is good but It's more expensive than Contextor.
Read full review of SAP Intelligent RPA »
ChrichtianNeal
IT Officer at a tech services company
We're in constant contact with technical support. They help us troubleshoot problems often and are quite good.
Read full review of SAP Adaptive Server Enterprise »
StephanMuller
Owner at BPM Stephan Muller
I think that technical support is fine.
Read full review of SAP Signavio Process Manager »
VINCENTWU
Project Manager at Inventec
We've had three years of experience dealing with SAP Business One and it has been fine.
Read full review of SAP Business One »
Gergana Dimitrova
Security Consultant at a consultancy
SAP Identity Management has very good technical support. I'm rating the support a five on a scale of one to five.
Read full review of SAP Identity Management »
Anonymous User
Business Intelligence Consultant at a tech services company
Customer Service: On a Scale of 1-5, I would give them 3. Technical Support: On a Scale of 1-5, I would give them 3.
Read full review of SAP Data Services »
Zakaria Rahoui
Consultant Business Intelligence at Corporate Software
SAP's technical support do a good job and always respect the incidents.
Read full review of SAP Lumira »
Shahzad-Islam
ERP Project Manager & Managing Consultant at Liwa Education, Iranfava
Typically, the partner or consultant provides technical support, and not the company itself. I wouldn't be able to...
Read full review of SAP Business One »
Anonymous User
SAP BI AMS Lead at a consumer goods company
You have to pay to get the good service. The really nice thing about is that tech support is performed across the...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Network Engineer at a financial services firm
Customer service was found to be satisfactory.
Read full review of SAP BusinessObjects Business Intelligence Platform »
ImranHasware
Vice President at Abacus Consulting
There are different teams based in various regions. They are available 24/7. You can raise a ticket either day or...
Read full review of SAP ERP »
Naomi Kreinz
HR Assistant at Comprehensive Nuclear-Test-Ban Treaty Organization - CTBTO
We don't get SAP support for the product.
Read full review of SAP SuccessFactors »

Review 1 of 30

Anonymous User
ServiceMax/Salesforce Consultant at a tech services company
Their customer service is very good.
Read full review of ServiceMax »

Review 1 of 1

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.