Compare SAP vs ServiceMax

SAP

Based on 1682 reviews.

ServiceMax

Based on 1 review.

Sample Customers

ServiceMax

Tundra Solutions, Mechdyne, Topcon, Nautilus, Westmor, Daikin, Skedaddle, Samsa Mechanical, James Automation, McKinley Equipment, Kinetico, Solta Medical, Stream Information

Popular Solutions

SAP S/4HANA

32 reviews

SAP BusinessObjects Business Intelligence

13 reviews

SAP Business Data Cloud

41 reviews

ServiceMax

0 reviews

Top Industries

Manufacturing Company

12%

Financial Services Firm

Construction Company

Comms Service Provider

No Data Available

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Salman Mukhtar Baig
SAP Technical Manager at VS Furniture Middle East
The usual use cases for SAP HANA Enterprise Cloud that I work with include many tools. At the time of the...
Read full review of SAP HANA Enterprise Cloud »
Pavlina Pankova
Competence Leader - BI at Sabris CZ s.r.o.
The usual use cases for SAP Analytics Cloud that I work with are to make it simple, either reporting, or planning, or...
Read full review of SAP Business Data Cloud »
Kopparapu Venkatesh Prasad
Engineer at a tech vendor
SAP PowerDesigner is a tool that helps us create our database and monitor our data to reduce redundancy. I will...
Read full review of SAP PowerDesigner »
Sravani Bodanapu
Intelligent Ops Journey Expert at ANZ Banking Group
My usual use cases for SAP Signavio Process Manager currently involve a bank migration project that is ongoing. The...
Read full review of SAP Signavio Process Manager »
MuhammadNadeem3
Manager Sap at PTCL

Read full review of SAP S/4HANA »

Review 1 of 5

Anonymous User
ServiceMax/Salesforce Consultant at a tech services company

Read full review of ServiceMax »

Review 1 of 1

Customer Service

Asim Nilose
COO at INDIBA
We have been satisfied with the technical support.
Read full review of SAP Business One »
ManujGupta
Chief Executive Officer at Orane Consulting Pvt Ltd
Amazon Web Services (AWS)
Read full review of SAP SuccessFactors »
Kumar-Saurav
Founder, CEO at AccelSoft Infotech
The customer service and support are satisfactory, but the ecosystem part needs some revisiting. If the ecosystem...
Read full review of SAP HCM »
Muhammad Shehzad
Senior SAP Consultant at Al Essa Company
We have contacted support approximately 2 or 3 times. Although we did not have an appropriate SLA, we received...
Read full review of SAP Business One »
Abbas Khan
Practice Lead - Technology Consulting at HCC - Technology & Advisory
Most of our issues are resolved at our partner support level, there are very few issues that we need to contact the...
Read full review of SAP Business One »
Wonjae BAE
Senior Managing Director at dfocus
Technical support is good.
Read full review of SAP Business Data Cloud »
Eury Reyes P
Analista sr. de procesos de transformación digital at a consumer goods company
I would rate SAP support a seven. In my experience, the level of support can vary depending on the customer’s...
Read full review of SAP Signavio Process Manager »
FranciscoSantos
Director at Pixel Studio PTY
Their technical support is good. If I need something I just need to write down a note and that'll be the case. There...
Read full review of SAP BW4HANA »
Dharma Raja
Functional Manager at Olam International
I would rate the technical support by SAP as a nine out of ten. They are effective at handling high-ticket items and...
Read full review of SAP S/4HANA Finance »
Anonymous User
BI & Data Lead, Reporting & Analytics Center of Excellence at a consumer goods company
First level support is generally is good for basic issues. Second level support is informative when it comes to...
Read full review of SAP BusinessObjects Business Intelligence »
Anonymous User
IT Director at a wholesaler/distributor
We have internal support for SAP S4HANA but for the external technical support, we rarely use it. The system is quite...
Read full review of SAP S/4HANA »
Anonymous User
Group IT Manager at a engineering company
Technical support is strong and helpful.
Read full review of SAP Business Warehouse »
Joe Fernandes
Asst. Senior IT Manager at a retailer
The technical support from SAP is good. If we have any problems, we can use their ticketing system and they're able...
Read full review of SAP NetWeaver Business Warehouse »
Saptak Samadder
Assistant Manager at Kashiv Biosciences
The support team is really helpful and supportive, and they usually understand what our needs are. Since they have a...
Read full review of SAP SuccessFactors »
Anonymous User
Project Manager at a logistics company
The technical support is good.
Read full review of SAP HANA »
Anonymous User
SAP BusinessObjects Consultant at a tech company
We are very unhappy with technical support. First of all, they send their sales agents or pre-sales agents and most...
Read full review of SAP Business Warehouse »
Anonymous User
Project and Service delivery Manager at a tech services company
In terms of support updates, the SAP ERP is better because you can do customizations by modifying the code while in...
Read full review of SAP CRM »
Anonymous User
Worksoft Certify Consultant at a manufacturing company
The technical support has been good overall. We do handle a lot internally, however, we don't have any issues with...
Read full review of SAP CRM »
Anonymous User
Senior Manager at a computer software company
The technical support is okay but we sometimes struggle to get the responses in a timely manner. It's generally okay,...
Read full review of SAP Master Data Governance »
Anonymous User
Service Delivery Manager at a agriculture
In general, their support is quite slow and requires a lot of follow-up to get what we need.
Read full review of SAP CRM »
Anonymous User
Senior HCM Consultant at a tech company
Technical support is 6/10.
Read full review of SAP ERP »
Chijindu Oziogu
Project accountant at Montego Upstream Services Limited
I absolutely would recommend the customer service.
Read full review of SAP S/4HANA »
Srinivasan Kumar
Senior Manager at Delaware LLP
We have contacted SAP support primarily for connectivity issues. While the support team was helpful, reaching the...
Read full review of SAP Business Data Cloud »
Anonymous User
IT Advisor at a non-tech company
SAP does not have support, but it is being managed by partners within the industry. The partner that you choose can...
Read full review of SAP Business ByDesign »
Anonymous User
SAP HCM/SuccessFactors Consultant at a tech services company
SAP does its technical support very well.
Read full review of SAP HCM »
Anonymous User
SAP consultant at a tech services company
Basically, the developers that are building the tool are responsible for maintaining the tickets on second level....
Read full review of SAP Identity Management »
Anonymous User
Works
I am the technical support for this solution in the company and I constantly engage the solution's technical support....
Read full review of SAP Information Steward »
VikasMheoe
Manager, ERP Deployment at a wholesaler/distributor
I contacted support once. The team answered my query. I am satisfied with the response. I rate the support an eight...
Read full review of SAP Signavio Process Manager »
NickFong
IT Manager at F&B Nutrition
When we want to raise a ticket on the SAP portal, the process takes a longer time, and there are many selections that...
Read full review of SAP S/4HANA »
Anonymous User
Service Delivery Manager, at a pharma/biotech company
I rate the technical support an eight out of ten.
Read full review of SAP BW4HANA »

Review 1 of 30

Anonymous User
ServiceMax/Salesforce Consultant at a tech services company
Their customer service is very good.
Read full review of ServiceMax »

Review 1 of 1

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.