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ServiceMax Reviews

Vendor: ServiceMax
4.0 out of 5
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What is ServiceMax?

ServiceMax is the leading field service management solution for a new era of mobile business. We optimize end-to-end field service operations including: workforce optimization, advanced scheduling and dispatch, parts logistics, inventory amp; depot repair, installed base entitlements, and social collaboration to ensure customers of all sizes such as Dupont, Elekta, and McKinley Equipment deliver flawless field service.
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ServiceMax is the #4 ranked solution in top Field Service Management solutions. PeerSpot users give ServiceMax an average rating of 8.0 out of 10. ServiceMax is most commonly compared to IFS Cloud Platform: ServiceMax vs IFS Cloud Platform.
Buyer's Guide
Field Service Management
March 2026
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Helped 884,873 peers since 2012

ServiceMax mindshare

As of March 2026, the mindshare of ServiceMax in the Field Service Management category stands at 4.9%, up from 3.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Field Service Management Mindshare Distribution
ProductMindshare (%)
ServiceMax4.9%
IFS Cloud Platform7.7%
Oracle E-Business Suite4.8%
Other82.6%
Field Service Management
 
 
Key learnings from peers
Last updated Mar 25, 2026

Valuable Features

  • "The client's organization became more productive as they view the data in real time."

Room for Improvement

  • "On ServiceMax Dispatching Management, they have a limitation where you can only dispatch a work order for a maximum of 14 days."
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Field Service Management Buyer's Guide for additional reliable information.

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ServiceMax customers

Tundra Solutions, Mechdyne, Topcon, Nautilus, Westmor, Daikin, Skedaddle, Samsa Mechanical, James Automation, McKinley Equipment, Kinetico, Solta Medical, Stream Information

Related questions

  • 54
Why is Field Service Management important for companies?

Product Categories

Product Categories
Field Service Management

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ServiceMax Reviews Summary
Author infoRatingReview Summary
ServiceMax/Salesforce Consultant at a tech services company with 51-200 employees4.0I value ServiceMax for field engineers' mobile use, boosting client productivity. Its 14-day dispatch limit is a major flaw for enterprise projects. I had no deployment issues, and customer service was very good.