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Oracle E-Business Suite vs ServiceMax comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Oracle E-Business Suite
Ranking in Field Service Management
1st
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
157
Ranking in other categories
ERP (4th), Activity Based Costing Software (1st), Benefits Administration (5th), Enterprise Resource Planning for Manufacturing (1st), Product Configuration and Quoting (2nd)
ServiceMax
Ranking in Field Service Management
5th
Average Rating
8.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2026, in the Field Service Management category, the mindshare of Oracle E-Business Suite is 5.9%, up from 4.7% compared to the previous year. The mindshare of ServiceMax is 5.7%, up from 3.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Field Service Management Mindshare Distribution
ProductMindshare (%)
Oracle E-Business Suite5.9%
ServiceMax5.7%
Other88.4%
Field Service Management
 

Featured Reviews

Md. Mazharul Islam - PeerSpot reviewer
Incharge Corporate Accounts & ERP System at General Pharmaceuticals Limited.
Has connected financial data across departments and improved future cash flow planning
I would like to improve the integration with other solutions, as I need everything integrated, like the HR module, purchase module, SCM, production, and engineering. Each and every module should be connected to the finance module, and I think Oracle provides the right solution. Also, SAP, IFS, or Microsoft Dynamics 365 offer some solutions, but I am not as happy with them as I am with Oracle. I believe that Oracle E-Business Suite could improve by transitioning from Java-based scripts in our system to a web-based environment. While Oracle already has JD Edwards available in web-based format, I think it needs to be smoother for optimization and presentation in the future. In comparison, IFS is fully web-based, and all applications are sufficiently good and user-friendly. We are developing and trying to improve to a web-based setup, but it is currently too costly.
it_user341028 - PeerSpot reviewer
ServiceMax/Salesforce Consultant at a tech services company with 51-200 employees
My clients became more productive as they view the data in real time, yet because you can only dispatch a work order for a maximum of 14 days, it doesn't quite work for enterprise organizations.
It is more valuable to the client than to me. Their field engineers use ServiceMax on an iPad app to capture information on the product that they are working on. They can also use the mobile for laptop app on their laptops and capture information while offline. The client's organization became…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Oracle EBS adapts to our business rules, so we don't have to change them, whereas SAP is rigid. We need to change our business rules to implement SAP. Oracle's reporting is also excellent and it's easier for our technical team to customize the solution compared to SAP, Microsoft Dynamics, and other products."
"Oracle's technical support is better than others."
"Oracle E-Business Suite is a stable product."
"I love SLA because it gives me flexibility to do things that I need without involving development, for example, adding descriptions that I need for my Latin American business with just a couple of clicks without any development involvement."
"Oracle has a low risk in implementation against all other products."
"It's an end-to-end ERP solution. From a work order to financial reporting, everything is captured within one system."
"Oracle provides pretty good data plans for E-Business Suite so that you can customize using Java if you want."
"The technical support for the solution was very good."
"The client's organization became more productive as they view the data in real time."
 

Cons

"I would like to see more automation."
"Oracle is easy to implement at a new organization like ours, but it might be more challenging for an established organization with more rules and policies in place."
"These are the pain points with Oracle. The license is normalized or broken down to such a level that it becomes a pain."
"Oracle implementations are complex and require that the customer understands, and reviews their business processes."
"My advice for anybody who is considering this solution is not to go with Oracle if you don't have much knowledge about it."
"The user interface is not completely a web interface, it uses a lot of traffic which costs too much for a large number of users scattered throughout the country as they connect from their terminals to do their tasks."
"The initial setup is not simple, it's quite complex, very difficult."
"The user interface can be improved."
"On ServiceMax Dispatching Management, they have a limitation where you can only dispatch a work order for a maximum of 14 days."
 

Pricing and Cost Advice

"This product is more expensive if you compare it to SAP."
"There is an annual licensing fee and you are able to add features depending on the scope of the environment."
"I would rate the pricing a nine out of ten, with ten being very expensive."
"Licensing is on a yearly basis. There is an initial cost, and the standard fee is 22% per year."
"The pricing is high."
"In order to minimize the implementation and consultancy costs, business lines should have proper definitions. They need to have a proper way of retrieving their data, which should be structured well."
"Oracle's pricing is on the higher end."
"Oracle scales the pricing, but E-Business Suite is still very expensive for small to mid-sized businesses."
Information not available
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Top Industries

By visitors reading reviews
Outsourcing Company
10%
Construction Company
10%
Manufacturing Company
9%
Financial Services Firm
9%
Comms Service Provider
16%
Financial Services Firm
10%
Transportation Company
8%
Energy/Utilities Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business41
Midsize Enterprise35
Large Enterprise114
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Oracle E-Business Suite?
The pricing for Oracle E-Business Suite is varying high, depending on the country. For small businesses or those generating low revenue, it is often expensive. However, for governments or multinati...
What needs improvement with Oracle E-Business Suite?
Oracle E-Business Suite has already provided many solutions and continues to do so for implementers and consultancy firms. They offer many benefits through easy steps, support forums, and communiti...
What is your primary use case for Oracle E-Business Suite?
I am working on an ERP solution that Oracle provides, which is Oracle E-Business Suite. Oracle E-Business Suite contains many modules that cover tax, finance, HR, projects, and many solutions they ...
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Also Known As

Oracle EBS, OEBS
No data available
 

Overview

 

Sample Customers

Colab, Portobello, Saudi Telecom Company, DG Khan Cement, Dubai Holding
Tundra Solutions, Mechdyne, Topcon, Nautilus, Westmor, Daikin, Skedaddle, Samsa Mechanical, James Automation, McKinley Equipment, Kinetico, Solta Medical, Stream Information
Find out what your peers are saying about Oracle, IFS, Freshworks and others in Field Service Management. Updated: October 2026.
920,769 professionals have used our research since 2012.