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IFS Cloud Platform vs ServiceMax comparison

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Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IFS Cloud Platform
Ranking in Field Service Management
2nd
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
32
Ranking in other categories
CRM (29th), Customer Experience Management (12th), Help Desk Software (22nd), ERP (20th), Activity Based Costing Software (10th), Enterprise Asset Management (EAM) (4th), Local Government CRM (12th), IT Asset Management (12th), IT Service Management (ITSM) (16th), License Management (3rd)
ServiceMax
Ranking in Field Service Management
5th
Average Rating
8.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2026, in the Field Service Management category, the mindshare of IFS Cloud Platform is 9.1%, up from 6.5% compared to the previous year. The mindshare of ServiceMax is 5.7%, up from 3.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Field Service Management Mindshare Distribution
ProductMindshare (%)
IFS Cloud Platform9.1%
ServiceMax5.7%
Other85.2%
Field Service Management
 

Featured Reviews

reviewer2268153 - PeerSpot reviewer
Cloud Operations Engineer
Integrated planning has improved production scheduling and now reduces downtime and costs
The biggest friction point I have run into with IFS Cloud Platform is user adoption, which has been the biggest challenge, as different users in the organization need to get accustomed to the new processes after years of using spreadsheets and legacy systems, requiring training and a mindset shift, along with challenging data migration and process standardization. My advice to someone considering IFS Cloud Platform with a similar workflow is to spend sufficient time understanding and standardizing their business processes before implementing it, as the technology is very powerful, but the real value comes when processes, data, and teams are all aligned. I would rate my overall experience with IFS Cloud Platform as a 9 out of 10.
it_user341028 - PeerSpot reviewer
ServiceMax/Salesforce Consultant at a tech services company with 51-200 employees
My clients became more productive as they view the data in real time, yet because you can only dispatch a work order for a maximum of 14 days, it doesn't quite work for enterprise organizations.
It is more valuable to the client than to me. Their field engineers use ServiceMax on an iPad app to capture information on the product that they are working on. They can also use the mobile for laptop app on their laptops and capture information while offline. The client's organization became…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Individual user profiles that can be configured as templates to minimize data entry."
"There are fewer fields on the user screen compared to other products. This makes the UI a little bit easier to understand."
"Pricing Matrix: Allowed us to implement a very complex go to market pricing model, allowing us to tailor pricing to individual customer requirements and implement an automated pricing model that maximized gross profit in a very competitive environment."
"The financial posting controls are quite handy. The user interface is really friendly, highly flexible, and pretty intuitive for end users."
"IFS Applications is based on industry standards that are using a multi-tier deployment model, making it much easier to integrate IFS Applications with other enterprise software packages, while its modern, easy-to-learn user interface offers many features for filtering, searching, and navigating."
"IFS Cloud Platform has impacted my organization by allowing our team to spend less time reconciling data and more time executing business operations, as resources are utilized more effectively, reducing waste and improving productivity, while also resulting in reduced downtime and lowered maintenance costs, allowing management to make informed decisions based on actual data rather than historical reports."
"Prior to using the IFS site, it was quite difficult for us to track, access, and extract the inventory available to us, and once we started using IFS, it introduced us to a way to track and monitor the inventory, which from a user perspective is extremely useful for us."
"All the modules are valuable in their own right, but everything has to go through the ERP. IFS has done an excellent job integrating the various modules to complete these processes. My expertise is in the finance module, but I have used the other verticals. It's an all-around good product."
"The client's organization became more productive as they view the data in real time."
 

Cons

"The biggest friction point I have run into with IFS Cloud Platform is user adoption, which has been the biggest challenge, as different users in the organization need to get accustomed to the new processes after years of using spreadsheets and legacy systems, requiring training and a mindset shift, along with challenging data migration and process standardization."
"IFS Applications can improve the reporting capabilities and increase the speed of feedback time in the IFS Applications. This would help with the overall performance of the solution and provide better experiences for customers."
"The CRM was shaky and although this improves in Apps 10, there is room for improvement."
"IFS Applications is not robust enough to handle high-volume transactions, so it's not suitable for larger enterprises."
"We have had an issue that we don't get proper after-sale service when we get technical glitches."
"The customer service is not good as expected but we can say its fair."
"The integration is a bit complex, and post-implementation support services need to be improved."
"When it comes to AI, I feel that is the area where we expect something more from IFS Cloud Platform."
"On ServiceMax Dispatching Management, they have a limitation where you can only dispatch a work order for a maximum of 14 days."
 

Pricing and Cost Advice

"Ask for all-inclusive pricing, as they are pretty flexible if you ask for custom models."
"Licensing is on an annual basis, with no additional costs."
"The pricing of the solution may appear to be expensive for smaller companies with only tens of users; however, for larger and mid-size industrial companies, IFS is able to win deals and the pricing is competitive in the market."
"There are varying license levels that you can purchase."
"Pricing is an area that could be improved. They could be more competitive."
"The product is reasonably priced."
"Compared to SAP, the pricing for IFS Applications was very affordable. People using the solution would find that it's worth the money."
"The additional cost that comes with the solution includes the overhead of the people who are trying to fix the tool issues. These people are trying to reproduce the issue and report it to the technical support and testing with them which is huge. It is the cost of quality in the end."
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Top Industries

By visitors reading reviews
Manufacturing Company
12%
Outsourcing Company
12%
Comms Service Provider
9%
Construction Company
9%
Comms Service Provider
16%
Financial Services Firm
10%
Transportation Company
8%
Energy/Utilities Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise9
Large Enterprise10
No data available
 

Questions from the Community

What needs improvement with IFS Applications?
There are features that came up during implementation that we are not actually using today, such as field service management (FSM), because we do not have any field technicians visiting customer si...
What is your primary use case for IFS Applications?
My main use case for IFS Cloud Platform is for production planning, where I typically use it for production scheduling and for inventory management. When I open IFS Cloud Platform, the first thing ...
What advice do you have for others considering IFS Applications?
The biggest friction point I have run into with IFS Cloud Platform is user adoption, which has been the biggest challenge, as different users in the organization need to get accustomed to the new p...
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Also Known As

IFS Applications, Assyst, IFS Cloud
No data available
 

Overview

 

Sample Customers

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia. 
Tundra Solutions, Mechdyne, Topcon, Nautilus, Westmor, Daikin, Skedaddle, Samsa Mechanical, James Automation, McKinley Equipment, Kinetico, Solta Medical, Stream Information
Find out what your peers are saying about Oracle, IFS, Freshworks and others in Field Service Management. Updated: October 2026.
920,769 professionals have used our research since 2012.