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IFS Cloud Platform pros and cons

Vendor: IFS

3.9 out of 5

31 reviews
87% willing to recommend

Pros & Cons summary

IFS Cloud Platform offers individualized user profiles and templates that simplify data entry while seamlessly integrating multiple site operations. Its Info-Zone feature enhances productivity with operational intelligence. Despite its recognition by Gartner and scalable architecture, CRM enhancements are needed, particularly in Apps 10. Support services are slow, and integration is complex. Documentation, reporting, and high-volume transaction handling require improvement, affecting its suitability for larger enterprises.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

IFS Cloud Platform offers flexible and versatile features that integrate various modules and effectively manage enterprise processes.

The Info-Zone feature provides operational intelligence to guide business users and support teams to productivity.

Field Service Management capabilities cater to industries like energy and utility, addressing specific business needs.

Enterprise Management Solutions are recognized as top tier in Gartner's report, maintaining high standards over the years.

IFS Cloud Platform is noted for its strong performance in asset maintenance and incident management, including easy-to-use reporting.

CONS

IFS Cloud Platform's CRM could be improved as it is shaky and requires enhancements despite improvements in Apps 10.

The integration process is complex, and post-implementation support services, especially the response time, need improvement.

IFS Cloud Platform is not robust enough for high-volume transactions, making it unsuitable for larger enterprises.

Reporting capabilities should be enhanced, with feedback time increased to improve overall performance.

Technical support is lacking, with difficulties in obtaining needed assistance, particularly from implementation partners.

IFS Cloud Platform Pros review quotes

Project Manager at a tech services company with 51-200 employees

Feb 27, 2017

Individual user profiles that can be configured as templates to minimize data entry.

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Managing Director at a tech services company with 501-1,000 employees

Jun 23, 2019

We could quickly understand what was going on and what the customer wanted to do.

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MC

Chris Knightley Hill

Lead Filler and Strainer at Whitford

Aug 6, 2019

The main reason for the ERP project was to bring together our fourteen sites, which had until then worked in separate silos.

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IFS Cloud Platform

Free Report: IFS Cloud Platform Reviews and More

Learn what your peers think about IFS Cloud Platform. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.

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Principal Consultant at a training & coaching company with 1-10 employees

Oct 30, 2019

The workflow of the solution is very good.

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RG

Manager at Hal

Jul 15, 2020

The product is quite flexible.

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MS

MarkosSymeonides

CEO North America at Axios

Nov 3, 2020

One of our favorite features is the "Info-Zone", which provides operational intelligence in flight and in context to guide both business users and support teams to productivity.

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Presales and Solution Architect at a tech services company with 201-500 employees

Nov 12, 2020

The solution overall is very versatile and flexible, especially compared to other products.

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Presales and Solution Architect at a tech services company with 201-500 employees

Nov 13, 2020

Some of the strengths are Enterprise Management Solutions and the series of Management solutions which is number one in Gartner's report and has been for the last five years.

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Sr. Project Consultant (IFS-Complex MRO Process) at a tech vendor with 51-200 employees

Aug 30, 2021

The best feature is the maintenance module, which is essentially an industry-specific workflow designed with a manufacturing module as per industry standards. It's very precise and specific without having complex functionalities. It's straightforward. Field Service Management is definitely a wonderful product that IFS has developed because it caters to field services. The energy and utility sectors can answer their business needs using the software.

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Manager at Hal

May 13, 2022

The most valuable feature is the distribution module.

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Show 10 more reviews (out of 26)

IFS Cloud Platform Cons review quotes

Project Manager at a tech services company with 51-200 employees

Feb 27, 2017

Ability to place approval check-points in the custom workflow, so clients can decide what they want it.

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Managing Director at a tech services company with 501-1,000 employees

Jun 23, 2019

Some kind of bot assistance, some kind of artificial intelligence to help people solve the problems, would be interesting.

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MC

Chris Knightley Hill

Lead Filler and Strainer at Whitford

Aug 6, 2019

The CRM was shaky and although this improves in Apps 10, there is room for improvement.

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IFS Cloud Platform

Free Report: IFS Cloud Platform Reviews and More

Learn what your peers think about IFS Cloud Platform. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.

881,665 professionals have used our research since 2012.

Principal Consultant at a training & coaching company with 1-10 employees

Oct 30, 2019

Technical support could be improved.

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RG

Manager at Hal

Jul 15, 2020

The user interface can be improved. When you're clicking through the screens, there are some icons or symbols that really need updating and would be more useful and noticeable if they are aesthetically pleasing.

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MS

MarkosSymeonides

CEO North America at Axios

Nov 3, 2020

We would like to see AI-driven CSI functions built into the tool that would allow us to quickly tie our improvement goals to metrics and activities, so Assyst will suggest the next steps to help us get closer to our goals.

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Presales and Solution Architect at a tech services company with 201-500 employees

Nov 12, 2020

It would be ideal if, in the future, the product could incorporate IoT and blockchain elements. We'd like to explore more of these types of features going forward.

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Presales and Solution Architect at a tech services company with 201-500 employees

Nov 13, 2020

There are certain digital features that need to be incorporated, such as IOP.

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Sr. Project Consultant (IFS-Complex MRO Process) at a tech vendor with 51-200 employees

Aug 30, 2021

The integration is a bit complex, and post-implementation support services need to be improved. They have a service center based out of Sri Lanka. The support aspect is good, but the response time is a little slower than we anticipated. In the next release, it would be better if Warehouse Management could be improvised. They have a product line that's a data warehouse management system, but it's still premature and requires a bit of enhancement.

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Manager at Hal

May 13, 2022

An area for improvement would be transactions, which can be tedious to complete as the process is very complex.

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Show 10 more reviews (out of 26)

Product Categories

Product Categories

Customer Experience Management

Field Service Management

Help Desk Software

Activity Based Costing Software

Enterprise Asset Management (EAM)

Local Government CRM

IT Asset Management

IT Service Management (ITSM)

License Management

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See all alternatives

Product Categories

Product Categories

Customer Experience Management

Field Service Management

Help Desk Software

Activity Based Costing Software

Enterprise Asset Management (EAM)

Local Government CRM

IT Asset Management

IT Service Management (ITSM)

License Management

Popular Comparisons

Popular Comparisons

ServiceNow vs IFS Cloud Platform

SAP ERP vs IFS Cloud Platform

SAP S/4HANA vs IFS Cloud Platform

Microsoft Dynamics CRM vs IFS Cloud Platform

Zendesk vs IFS Cloud Platform

JIRA Service Management vs IFS Cloud Platform

Salesforce Sales Cloud vs IFS Cloud Platform

Oracle E-Business Suite vs IFS Cloud Platform

PeopleSoft vs IFS Cloud Platform

BMC Helix ITSM vs IFS Cloud Platform

Odoo vs IFS Cloud Platform

Infor CloudSuite vs IFS Cloud Platform

Microsoft Dynamics 365 Business Central vs IFS Cloud Platform

Freshservice vs IFS Cloud Platform

IBM Maximo vs IFS Cloud Platform

See all alternatives

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