IFS Cloud Platform vs JIRA Service Management comparison

IFS and Atlassian are both solutions in the IT Service Management (ITSM) category. IFS is ranked #19 with an average rating of 6.5, while Atlassian is ranked #2 with an average rating of 8.1. IFS holds a 1.7% mindshare in ISM, compared to Atlassian’s 7.6% mindshare. Additionally, 87% of IFS users are willing to recommend the solution, compared to 93% of Atlassian users who would recommend it.

IFS Cloud Platform

Read 31 IFS Cloud Platform reviews

5,297 Views
742 Comparison Views

87% willing to recommend

JIRA Service Management

Read 88 JIRA Service Management reviews

5,130 Views
3,642 Comparison Views

93% willing to recommend

IFS Cloud Platform

JIRA Service Management

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Executive SummaryUpdated on Dec 29, 2025

IFS Cloud Platform and JIRA Service Management are key competitors in the enterprise solutions space, focusing on optimizing business processes and project management, respectively. While IFS offers expansive features for large-scale enterprise practices, JIRA stands out in more agile and customizable service management and project tracking capabilities.

Features: IFS Cloud Platform offers an automated Pricing Matrix, robust Warehouse Functionality, and a flexible architecture with customizable business analytics. JIRA Service Management provides a comprehensive service catalog, incident management, and powerful workflow capabilities built on its CMDB foundation.

Room for Improvement: IFS Cloud Platform needs to improve user interface flexibility and ease of integration across multiple devices and workflows. JIRA Service Management can expand its offering with more customizable dashboards and enhanced integration with non-Atlassian products to provide a more automated and interoperable solution.

Ease of Deployment and Customer Service: IFS Cloud Platform presents hybrid and on-premises deployment options but requires deep management knowledge and faces challenges in customer service responsiveness. JIRA Service Management benefits from wide cloud availability and self-service support models, yet lacks in personalized technical support and response times for critical issues.

Pricing and ROI: The pricing for IFS Cloud Platform is seen as substantial but justified for large enterprises, with competitive licensing though initial costs are high. JIRA Service Management offers flexible tiered pricing better suited for smaller organizations, and its ROI is gradual due to the subscription model and additional costs for feature add-ons.

To learn more, read our detailed IFS Cloud Platform vs. JIRA Service Management Report (Updated: January 2026).

Buyer's Guide

IFS Cloud Platform vs. JIRA Service Management

January 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

5.1

Users reported improved operations and financial reporting with IFS Cloud, seeing up to 4.5x ROI over 18 months.

Sentiment score

6.6

JIRA Service Management streamlines workflows, cuts costs, enhances productivity, and benefits virtual teams with its cloud-based platform.

No quotes available

For more quotes and insights, download the IFS Cloud Platform report

No quotes available

For more quotes and insights, download the JIRA Service Management report

Customer Service

Sentiment score

5.7

Australian support is strong with expert consultants, but timeliness and service consistency vary, impacting resolution times and communication.

Sentiment score

6.1

Atlassian's customer service is efficient but faces challenges with time zones and technical support accessibility, relying on local partners.

No quotes available

For more quotes and insights, download the IFS Cloud Platform report

No quotes available

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Scalability Issues

Sentiment score

7.8

IFS Cloud Platform is scalable for businesses of all sizes, though some face complexity in updates and dependency management.

Sentiment score

7.3

JIRA Service Management is scalable, flexible, and integrates well, supporting various organizations with excellent scalability ratings and licensing options.

IFS Cloud Platform has standard functionalities that follow the standard supply chain management processes, and it is easy to customize or configure.

Thangaraj Ramasamy

Consultant at Arcwide

For more quotes and insights, download the IFS Cloud Platform report

It supports introducing new features or levels efficiently across our global locations, helping everyone stay informed.

reviewer2597127

R&D Engineering - Program Manager at a energy/utilities company with 501-1,000 employees

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Stability Issues

Sentiment score

8.0

IFS Cloud Platform is praised for stability and reliability, with rare downtime, and depends on client maintenance and setup.

Sentiment score

7.8

JIRA Service Management is highly stable and reliable, frequently updated, with most users rating its stability between 8-9/10.

Now, with the drastic developments especially in the cloud applications known as Arena on IFS Cloud Platform, it has improved tremendously.

Thangaraj Ramasamy

Consultant at Arcwide

For more quotes and insights, download the IFS Cloud Platform report

There should be more governance for permissions and more options for customized access without frequently involving the admin.

reviewer2597127

R&D Engineering - Program Manager at a energy/utilities company with 501-1,000 employees

For more quotes and insights, download the JIRA Service Management report

Room For Improvement

IFS Cloud Platform requires usability, integration, and support improvements, along with enhanced customization, AI, and simplified user experience.

JIRA Service Management struggles with integration, customization, interface usability, and lacks key features like advanced dashboards and asset management.

There is not much available online, and the documentation availability is on the lower side compared to other products, especially Maximo.

reviewer2642043

Senior Director at a consultancy with 1,001-5,000 employees

They are working on IFS AI, but we have not explored much into that yet, and if they want to keep their competitive edge, that is an area they need to concentrate on.

Thangaraj Ramasamy

Consultant at Arcwide

For more quotes and insights, download the IFS Cloud Platform report

It remains one of the main barriers to using JIRA Service Management across our entire company.

Karim Yousef

GB, Development Practice - Technical Director at EJADA

We need to consider which AI tool would be most suitable for our project.

KrishnaGadepalli

Database Administrator at a retailer with 10,001+ employees

The cloud offering is easier because I don't have to manage the infrastructure.

Sohaib Ahmad

Vice President Service Delivery at quixel

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Setup Cost

IFS Cloud Platform offers competitive pricing, best for large enterprises, with scalable value similar to SAP and Oracle.

JIRA Service Management's pricing is competitive but can be costly with more users and add-ons, varying by market.

No quotes available

For more quotes and insights, download the IFS Cloud Platform report

We used Jira's free version for some time.

Prakhar Goel

Sr Test Lead at Emerson

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Valuable Features

IFS Cloud Platform offers customizable pricing, robust integration, intuitive interface, and excels in enterprise management with adaptable features.

JIRA Service Management offers customizable dashboards, integration capabilities, and flexibility, enhancing project management and collaboration for varied needs.

Thangaraj Ramasamy

Consultant at Arcwide

There are fewer fields on the user screen compared to other products.

reviewer2642043

Senior Director at a consultancy with 1,001-5,000 employees

For more quotes and insights, download the IFS Cloud Platform report

JIRA itself is valuable for managing tickets, user stories, and pipeline.

Karim Yousef

GB, Development Practice - Technical Director at EJADA

For every task we are working on, the project manager can see the status once we update the stories mentioned.

Prathamesh DMarathe

Senior Software Engineer at Annalect

There is a detailed level of customization at the items level.

Sohaib Ahmad

Vice President Service Delivery at quixel

For more quotes and insights, download the JIRA Service Management report

Categories and Ranking

IFS Cloud Platform

Ranking in Help Desk Software

21st

Ranking in IT Service Management (ITSM)

19th

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

CRM (35th), Customer Experience Management (9th), Field Service Management (2nd), ERP (19th), Activity Based Costing Software (9th), Enterprise Asset Management (EAM) (4th), Local Government CRM (15th), IT Asset Management (15th), License Management (2nd)

JIRA Service Management

Ranking in Help Desk Software

2nd

Ranking in IT Service Management (ITSM)

2nd

Average Rating

8.2

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the IT Service Management (ITSM) category, the mindshare of IFS Cloud Platform is 1.7%, up from 1.5% compared to the previous year. The mindshare of JIRA Service Management is 7.6%, down from 11.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM) Market Share Distribution
Product	Market Share (%)
JIRA Service Management	7.6%
IFS Cloud Platform	1.7%
Other	90.7%

IT Service Management (ITSM)

Featured Reviews

Thangaraj Ramasamy

Consultant at Arcwide

Has supported project management and business customization through strong modular flexibility

The cloud feature in IFS Cloud Platform is predominantly valuable, especially the enterprise asset management module, which IFS has very good business into, along with strong finance, project management, and supply chain management modules; these are the major modules that are performing well with IFS, and the cloud options along with user-friendly customizations for any technical developments are additional advantages. The integration of IoT with IFS Cloud Platform is performing well, enabling us to integrate with predominantly any third party through the standard inbuilt connectors that are readily available, and if we need to customize the integration, we can certainly do that too.

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Sohaib Ahmad

Vice President Service Delivery at quixel

Comprehensive workflows and data views have supported complex teams but still need cost improvements

JIRA Service Management is costly. The pricing structure needs improvement. When I add some plugins, I have to pay the cost for every user whether they are using it or not. For smaller companies, the detailed workflow editing and the kind of details that JIRA Service Management provides would be complex. For startups and smaller companies, JIRA Service Management would be complex. The cloud offering is easier because I don't have to manage the infrastructure. There are two templates of the project: company-managed and team-managed. Team-managed is a newer feature, which is good for startup-kind companies where they don't need control over data from multiple projects displaying in one dashboard. For startups, JIRA Service Management is somewhat complex with its schemes and everything. Capacity management should be improved in terms of additional features in the next release of JIRA Service Management.

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Manufacturing Company

12%

Comms Service Provider

Financial Services Firm

Computer Software Company

10%

Financial Services Firm

10%

Manufacturing Company

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	9
Large Enterprise	10

By reviewers
Company Size	Count
Small Business	30
Midsize Enterprise	24
Large Enterprise	33

Questions from the Community

What is your experience regarding pricing and costs for IFS Applications?

The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.

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What needs improvement with IFS Applications?

When it comes to AI, I feel that is the area where we expect something more from IFS Cloud Platform. They are working on IFS AI, but we have not explored much into that yet, and if they want to kee...

See all answers

What is your primary use case for IFS Applications?

Currently, I am working with Arcwide, which is a service industry that predominantly focuses on IFS consulting, including IFS implementations, rollouts, upgrades, and support services.

See all answers

What is your favorite Help Desk Software and why?

JIRA Due to its agility.

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What do you like most about JIRA Service Management?

JIRA Service Management is a very user-friendly solution.

See all answers

What is your experience regarding pricing and costs for JIRA Service Management?

The price is actually reasonable.

See all answers

Comparisons

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Compared 14% of the time

IBM Maximo vs IFS Cloud Platform

Compared 6% of the time

Oracle E-Business Suite vs IFS Cloud Platform

Compared 6% of the time

IFS assyst vs IFS Cloud Platform

Compared 4% of the time

ServiceNow vs IFS Cloud Platform

Compared 4% of the time

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ServiceNow vs JIRA Service Management

Compared 15% of the time

BMC Helix ITSM vs JIRA Service Management

Compared 9% of the time

PagerDuty Operations Cloud vs JIRA Service Management

Compared 7% of the time

Zendesk vs JIRA Service Management

Compared 6% of the time

Freshservice vs JIRA Service Management

Compared 6% of the time

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Product Reports

Buyer's Guide

IFS Cloud Platform

January 2026

Download IFS Cloud Platform product report

Buyer's Guide

JIRA Service Management

January 2026

Download JIRA Service Management product report

Also Known As

IFS Applications, Assyst, IFS Cloud

JIRA Service Desk, Atlassian Jira Service Management

Overview

IFS is the world’s leading provider of Industrial AI and enterprise software for hardcore businesses that make, service, and power our planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity, efficiency, and sustainability. Industrial AI is IFS.ai.

IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™.

IFS

JIRA Service Management is recognized for customization, ease of use, and integration capabilities, offering flexible workflows and dashboards that enhance ticket management in organizations.

This platform contributes to streamlining business operations with features like automation and real-time updates. Businesses implement JIRA Service Management to manage ITIL processes, support tickets, and issue tracking both internally and externally. It is utilized for project management and lifecycle tracking, with Kanban boards and Confluence integration supporting change, incident, and problem management.

What are the key features of JIRA Service Management?

Customizable Workflows: Adapt workflows to meet business needs.
Integration: Seamlessly connects with other tools, including Jira and Confluence.
Real-Time Updates: Keeps teams informed and synchronized.
Automation: Reduces manual tasks with automated processes.
Scalability: Grows with organizations, accommodating increasing demands.

What benefits and ROI can be expected from JIRA Service Management?

Efficiency Gains: Improves operational efficiency through streamlined processes.
User-Friendly Interface: Simplifies adoption with intuitive navigation.
Comprehensive Reporting: Provides valuable insights to drive decisions.
Quick Setup: Fast deployment enhances time-to-value.
SLA Management: Ensures service level agreements are met effectively.

Service management platforms like JIRA Service Management are integral to industries focusing on managing IT services, such as tech firms and support-focused sectors. Organizations frequently utilize its capabilities to enhance their customer service operations, supporting optimal SLA adherence and efficient query management across departments. By tailoring its application to unique operational workflows, companies achieve improved service delivery and responsive issue resolution.

Atlassian

Sample Customers

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia.

mgm technology partners, Telestream, Build.com, Zend Technologies, OfficeDrop, PGS Software, American Diabetes Association, NEPTUNE Canada

Buyer's Guide

IFS Cloud Platform vs. JIRA Service Management

January 2026

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