Compare SAP vs SUSE

SAP

Based on 1695 reviews.

SUSE

Based on 64 reviews.

Sample Customers

SAP Business Technology Platform

Medtronic, Cirque du Soleil, Antarc, B&G Manufacturing, EarlySense, eBay, Ferrero, James Austin Company, Lenovo, Sagem, RAK Ceramics, Vodafone

SUSE Cloud Application Platform

Day & Zimmermann, Cisco, CEMEX, L.B. Foster, Adient, Istanbul Technical University, 7Pixel, University of Maine System, Guerbet

Popular Solutions

SAP S/4HANA

23 reviews

SAP Business Data Cloud

44 reviews

SAP BusinessObjects Business Intelligence

12 reviews

SUSE Linux Enterprise

6 reviews

SUSE Rancher

12 reviews

SUSE Manager

4 reviews

Top Industries

Outsourcing Company

11%

Manufacturing Company

11%

Financial Services Firm

Construction Company

Outsourcing Company

12%

Financial Services Firm

10%

Comms Service Provider

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Salman Mukhtar Baig
SAP Technical Manager at VS Furniture Middle East
The usual use cases for SAP HANA Enterprise Cloud that I work with include many tools. At the time of the...
Read full review of SAP HANA Enterprise Cloud »
Pavlina Pankova
Competence Leader - BI at Sabris CZ s.r.o.
The usual use cases for SAP Analytics Cloud that I work with are to make it simple, either reporting, or planning, or...
Read full review of SAP Business Data Cloud »
Sravani Bodanapu
Intelligent Ops Journey Expert at ANZ Banking Group
My usual use cases for SAP Signavio Process Manager currently involve a bank migration project that is ongoing. The...
Read full review of SAP Signavio Process Manager »
MuhammadNadeem3
Manager Sap at PTCL

Read full review of SAP S/4HANA »
Anonymous User
Senior Advisor at a government
I have worked with SAP Adaptive Server Enterprise, SAP Adaptive Server Enterprise IQ, and Replication Server. I also...
Read full review of SAP Adaptive Server Enterprise »

Review 1 of 5

Shivamp Kachole
Associate System Engineer at Dhanyaayai enterprise private limited
I have been working in the DevOps field and platform engineering field for around two years, approximately 1.9 years....
Read full review of SUSE Rancher »
Shivamp Kachole
Associate System Engineer at Dhanyaayai enterprise private limited
My main use case for SUSE Manager was to configure it for client purposes, specifically for centralized Linux system...
Read full review of SUSE Manager »
Danie Joubert
Managing Director at ProQuanta
Our primary use case for the SUSE NeuVector solution is policy management. We use it to make sure that containers are...
Read full review of SUSE NeuVector »

Review 1 of 3

Customer Service

Natra Vijaya
Sr. Solution Manager Consultant at Sfource AG
The support is good from SAP HANA.
Read full review of SAP HANA »
DouglasSilva
SAP FI Solutions Architect at Numen IT
I don't deal with technical support directly. Typically, a client and SAP would interface together. As I don't have...
Read full review of SAP S/4HANA Cloud »
TigerPillay
Principal Consultant at Avadeen Consulting
It is really good, but we never had a reason to contact their support team.
Read full review of SAP Signavio Process Intelligence »
Ranjan Dwivedi
Information Technology Business Development Manager at Softcore Solutions Pvt. Ltd
The support typically provides query resolution for the customers and customization if it is required. I rate the...
Read full review of SAP Business One »
Md Ashraful Islam
Executive Director, IT & Business Operation at SQ
In my previous business, which involved a large-scale SAP implementation, we had direct access to SAP support as our...
Read full review of SAP HANA »
Muharrem Iseri
Managing Partner at a tech services company
Technical support is decent, though the response time and quality could be better.
Read full review of SAP PowerDesigner »
Imran Rafi
SAP HXM & Integration consultant at Kaar Technologies
My experience with the customer service and support team is a bit of a mixed experience. Sometimes they respond...
Read full review of SAP Replication Server »
ShahzadRafique
Head of Product strategy (Mobility & Islamic Banking) at AutoSoft Dynamics Pvt Ltd
We have been getting support from SAP on the technical aspects, however, we don't normally require much technical...
Read full review of SAP Mobile Platform »
Ijlal Naqvi
Lead SAP Cloud Services at a computer software company
It is difficult to receive the correct answer from the support. I rate the support from SAP S/4HANA Cloud a four out...
Read full review of SAP S/4HANA Cloud »
Steven Leung
Technical Director at DynaSys
I rate the technical support an eight out of ten. There are some problems with the support provided for the solution,...
Read full review of SAP S/4HANA »
Anonymous User
AVP IT at a construction company
The technical support from SAP is commendable. However, the support process involves different levels. Level one...
Read full review of SAP Process Orchestration »
Anonymous User
Senior Integration Consultant at a consultancy
The technical support services are good.
Read full review of SAP Integration Suite »
Anonymous User
Sr software Engineer at a tech services company
5/10 - SAP response is very poor for this product.
Read full review of Sybase Afaria [EOL] »
Anonymous User
Project and Service delivery Manager at a tech services company
In terms of support updates, the SAP ERP is better because you can do customizations by modifying the code while in...
Read full review of SAP CRM »
Anonymous User
Owner at a tech services company
Customer Service: Very goodTechnical Support: Very good
Read full review of SAP ERP »
Anonymous User
Works at a logistics company
This solution has excellent support and customer service. It is the best compared to other vendors that I have dealt...
Read full review of SAP Business Data Cloud »
Prasanth Thiranavakkarasa
SAP BODS Consultant at a tech services company
The tech support is responsive but sometimes slow, even on time-critical projects.
Read full review of SAP Information Steward »
Anonymous User
Director, SAP Security Consulting Services at a tech consulting company
Mid-range, it is not uncommon to file a technical support request and then have days pass before getting results....
Read full review of SAP Identity Management »
Tim Schweikardt
System Analyst Lead at a pharma/biotech company
We've used technical support. SAP's ticket system takes some time before you really get a developer who can help you,...
Read full review of SAP Identity Management »
Anonymous User
Sybase Tower Lead - DBA CoE at a marketing services firm
Customer Service: It has been good, but more can be done in this area. Technical Support: It's good, 7/10.
Read full review of SAP IQ »
Anonymous User
Founder & CEO at a tech services company
Technical support is good. They were able to assist us in some specific issues we were experiencing.
Read full review of SAP Business Warehouse »
Rupesh Rupak
Consultant at a pharma/biotech company
I would say that the technical support is okay. I was using it because we had some questions for our testing. Someone...
Read full review of SAP Business Technology Platform »
Anonymous User
SAP BO/BW Consultant at KIIT University
Customer Service: Very Good Technical Support: Excellent
Read full review of SAP BusinessObjects Business Intelligence »
Anonymous User
Associate Solution Architect at a tech services company
The solution's technical support is good. Until now, wherever I go to work for different clients, like oil and gas...
Read full review of SAP Business Technology Platform »
Anonymous User
FTTP Engineer at a comms service provider
The tool was implemented in my company 15 years ago. For the last 15 years, we have been in constant touch with SAP.
Read full review of SAP BW4HANA »
Reviewer302462
Tech Director at a computer software company
I often communicate with the technical support and customer service of SAP IQ, and it has not been very impressive....
Read full review of SAP IQ »
Anonymous User
IT Consultant
Customer Service: Good Technical Support: Good.
Read full review of SAP Business One »
Anonymous User
Head of Data at a comms service provider
The technical support services are good. However, the response time could be better.
Read full review of SAP BusinessObjects Business Intelligence »
GopalaKrishna
Head of Supply Chain Management at a consultancy
We contacted the solution's tech support for a few issues while running multiple processes on a single server. Their...
Read full review of SAP Process Orchestration »
Mart Rentoria
Innovation and Technology Head at APPTech
I rate the technical support a ten out of ten.
Read full review of SAP Business One »

Review 1 of 30

Danie Joubert
Managing Director at ProQuanta
The support is good. I rate the support of SUSE NeuVector a nine out of ten.
Read full review of SUSE NeuVector »
AmanSingh5
Site Reliability Engineer at a tech company
We had a SUSE partner and a sales manager who initially used to come to help us regarding some issues. After some...
Read full review of SUSE Manager »
Prashant Saxena
Solution specialist Data and AI at a tech vendor
We've dealt with technical support in the past and they've been okay. We have no complaints.
Read full review of SUSE Linux Enterprise »
AmanSingh5
Site Reliability Engineer at a tech company
There are limitations in terms of getting administrative rights or comprehensive data support.
Read full review of SUSE Linux Enterprise »
Eric Loderichs
General Manager at OneNet IT & Cloudservices b.v.
I worked for technical support myself for Micro Focus as a contractor. I know the technical support, and things have...
Read full review of SUSE Linux Enterprise »
RanjitKumar1
Linux SRE at Accenture
We do not contact the technical support team. We refer to the documentation released by the vendor. They could...
Read full review of SUSE Linux Enterprise »
Marek Uher
Expert Customer Solutions Designer at T-Mobile Czech Republic a.s.
The solution's support is complicated and depends on getting the right people.
Read full review of SUSE NeuVector »
Prashant Saxena
Solution specialist Data and AI at a tech vendor
I would rate technical support from SUSE Linux Enterprise vendor support an eight out of ten.
Read full review of SUSE Linux Enterprise »
Shivamp Kachole
Associate System Engineer at Dhanyaayai enterprise private limited
I have interacted with the SUSE support team numerous times, mainly for product guidance and licensing queries. My...
Read full review of SUSE Manager »
Kim Aaltonen
Managing Director at Datalounges Oy
Support has always worked very well, and we have good experience with support.
Read full review of SUSE Rancher »
Anonymous User
Cloud architect at a tech vendor
The customer support for the tool has been good as we have not had to contact them yet; the product works correctly.
Read full review of SUSE Rancher »
Nasri Nabil
Head of Service at a tech services company
We have a maintenance contract with Oradist, which is the Oracle firm in Tunisia.
Read full review of SUSE Linux Enterprise »
DHINIL KUTTIKADAN
Unix Administrator at emaratech
Their support is adequate. I wonder how they can improve their service.
Read full review of SUSE Manager »
Darryl Darling
Enterprise Solutions Architect at a tech services company
Unfortunately, I have not been overly impressed with their technical support, except on one occasion. I was...
Read full review of SUSE Linux Enterprise »
Ranimshikho Ranimshikho
DavOps at a university
SUSE Rancher's customer support is performing well and providing very good support.
Read full review of SUSE Rancher »
Anonymous User
Presales at a tech services company
I have not needed to reach out for help or assistance with customer support.
Read full review of SUSE Rancher »
Anonymous User
IT Consultant at a non-tech company
I would rate their support an eight out of ten. Generally, the support is good, but there are instances where the...
Read full review of SUSE Manager »
Anonymous User
IT Admin at a financial services firm
We do not pay for a subscription, so we do not get support. But out there, there are a lot of forums that can help us...
Read full review of SUSE Linux Enterprise »
Venkat_Rao
Senior Deputy General Manager - IT at Prestige Estates Projects Ltd
In the past, we found the support's response to be good. However, in the last year, we haven't needed to reach out to...
Read full review of SUSE Linux Enterprise »
Anonymous User
Technical Presales Consultant/ Engineer at a tech vendor
I've never had to interact with technical support. I can't speak to how helpful or responsive they are.
Read full review of SUSE Linux Enterprise »
Trevor Omondi
Enterprise Systems Engineer at a insurance company
Technical support is actually superb in the sense that whenever you raise a support mechanism, their support is...
Read full review of SUSE Linux Enterprise »
Anonymous User
Solution Architect at a tech services company
We have not used technical support. Everything has been seamless without any problems. But we know that SUSE support...
Read full review of SUSE Linux Enterprise »
Anonymous User
General Manager at a tech vendor
I don't have personal experience with the support - however my experience with selling subscription and support...
Read full review of SUSE Linux Enterprise »
Anonymous User
Chief Executive Officer at a training & coaching company
Regarding customer support with SUSE Rancher, as of now, I did not get any use case of dealing with customer support....
Read full review of SUSE Rancher »
Anonymous User
Technical Solutions Engineer at a leisure / travel company
The customer support is very friendly, and they are very fast in addressing the issues. The user interface is also...
Read full review of SUSE Rancher »
Ahemd Khalil
DevOps Engineer at MTS
The technical support provided by SUSE in Egypt includes a technical engineer specific for our POC. However, I found...
Read full review of SUSE NeuVector »
Nagendra Kavadi
Senior Manager at Cognizant
We have a dedicated engineer assigned to our project, and we get proper support from him.
Read full review of SUSE Linux Enterprise »
Anonymous User
Senior Technical Project Manager at a university
I haven't had contact with technical support. I downloaded the free version of SUSE and never purchased SUSE...
Read full review of SUSE Linux Enterprise »
Charles White Jr
Lead Desktop Support Technician at a healthcare company
I did not reach out to customer service or tech support. I found the needed information easily on community forums...
Read full review of SUSE Linux Enterprise »
Anonymous User
SAP Director at a tech services company
Technical support is okay.
Read full review of SUSE Linux Enterprise »

Review 1 of 30

Technical Support

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