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SAP Identity Management Reviews

Vendor: SAP
3.9 out of 5
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What is SAP Identity Management?

Reduce risk and centrally manage user access across your enterprise – with SAP Identity Management. The software integrates with your business processes to provide robust data and application security. Keep your operations running smoothly – and boost productivity by providing role-based user access, self-service password reset, approval workflows, and more.

Get the SAP Identity Management Buyer's Guide and find out what your peers are saying about SAP Identity Management, Microsoft Entra ID, SailPoint Identity Security Cloud and more!
SAP Identity Management is the #6 ranked solution in top User Provisioning Software and #12 ranked solution in top Identity Management (IM) solutions. PeerSpot users give SAP Identity Management an average rating of 7.8 out of 10. SAP Identity Management is most commonly compared to Microsoft Entra ID: SAP Identity Management vs Microsoft Entra ID. SAP Identity Management is popular among the large enterprise segment, accounting for 71% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a manufacturing company, accounting for 14% of all views.
Buyer's Guide
SAP Identity Management
August 2025
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SAP Identity Management mindshare

Product category:
Identity Management (IM)
As of August 2025, the mindshare of SAP Identity Management in the Identity Management (IM) category stands at 2.6%, down from 2.9% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Identity Management (IM) Market Share Distribution
ProductMarket Share (%)
SAP Identity Management2.6%
SailPoint Identity Security Cloud19.4%
Microsoft Entra ID12.5%
Other65.5%
Identity Management (IM)

PeerResearch reports based on SAP Identity Management reviews

TypeTitleDate
CategoryIdentity Management (IM)Aug 29, 2025Download
ProductReviews, tips, and advice from real usersAug 29, 2025Download
ComparisonSAP Identity Management vs SailPoint Identity Security CloudAug 29, 2025Download
ComparisonSAP Identity Management vs Microsoft Entra IDAug 29, 2025Download
ComparisonSAP Identity Management vs One Identity ManagerAug 29, 2025Download
Suggested products
TitleRatingMindshareRecommending
Microsoft Entra ID4.312.5%95%235 interviewsAdd to research
SailPoint Identity Security Cloud4.219.4%96%71 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

SAP Identity Management offers powerful integration with SAP applications and numerous modules, streamlines user provisioning, and automates processes. It enhances user access management and role assignment. Organizations appreciate its customizable features, flexibility, process transparency, and time-saving capabilities. The system's ability to connect with different applications, including non-SAP ones, its ease of configuration, user experience, and analytics integration significantly boost productivity and security while simplifying administrative tasks.
  • "The tool's most valuable features are its access control and approval of access requests. The self-service password reset feature is efficient. Role management capabilities streamline user access by assigning and revoking roles."
  • "The setup process is straightforward."
  • "What I like about SAP Identity Management is that it's stable for experienced users and suitable for access management, not just for SAP accounts, but for Active Directory, including file sharing and process sharing."

Room for Improvement

SAP Identity Management requires enhancement in UI customization and modernization. Its compatibility with third-party applications is limited, necessitating better connectors for seamless integration. Maintaining business roles and handling processes prove to be cumbersome. There is a need for improved risk analysis and user engagement in implementation. Performance issues affect administration efficiency. Support infrastructure, including language accessibility and documentation, needs attention, particularly in regions like Brazil, where English poses a challenge for many customers.
  • "For SAP support in Brazil, everything is in English, which poses a difficulty for many customers."
  • "I have encountered issues with the host authentication feature."
  • "The pricing could be better."

Pricing

Enterprise evaluations of SAP Identity Management pricing reveal diverse perspectives. Users often lack direct insight into licensing and setup costs, as these are managed by different departments. Some find pricing unaligned with business needs, considering it expensive. Licensing costs vary based on requirements and deployment size, with detailed pricing available upon request. One user rates the pricing as four out of ten, indicating room for improvement in cost-efficiency.
  • "I rate the solution's pricing a four out of ten."
  • "The licensing cost varies depending on the specific requirements and deployment size."
  • "When evaluating the price of any product, I first look at how it meets my business requirements and if it meets requirements adequately and predictively. Currently, I don't see this from SAP Identity Management, so pricing for it is expensive, in my opinion."

Popular Use Cases

SAP Identity Management is primarily used for managing user access and automating processes within the SAP landscape. Organizations utilize it for provisioning tasks, single sign-on, user lifecycle management, and authorizations for new users. It helps in integrating various SAP applications, resetting passwords, and handling access rights for thousands of employees. Microsoft authentication is an alternative for securing applications, and it supports automation through workflows, ensuring efficient identity, security, and role management.

Service and Support

SAP Identity Management's customer service possesses strong expertise, though response times can vary. Users find support knowledgeable and friendly, with developers handling second-level tickets. Interaction with technical support is generally positive, but initial delays can occur before reaching a helpful developer. Forums may be more efficient for some. Despite some variability, many rate the support highly, acknowledging its competence and friendliness.

Deployment

Initial setup for SAP Identity Management varies in complexity. Some users find it straightforward, especially when using standard functionalities, while customization adds difficulty. Knowledge gaps, especially in SAP, pose challenges, though available documentation and support help. Timeframes differ, from months to over a year, based on company-specific requirements, identity structure complexity, and customization needs. Users undertake extensive analysis and customization, aided by technical support, documentation, and training, to streamline identity management processes.

Scalability

SAP Identity Management's scalability depends on database maintenance. While some experience no issues, others find it not easily scalable. Users appreciate its scalability, rating it highly for accommodating multiple users and authentication needs across applications. It's considered flexible, adaptable to specific requirements, but roles could be optimized to reduce complexity. Clients prefer it for unified logins, allowing growth without separate logins for each service.

Stability

SAP Identity Management stability varies based on user experience and version. Some report issues with dispatcher stability, UI, ACLs, and performance in earlier versions, while others mention no problems in production. Version SP-8 was noted as unstable, though SP-10 still faces challenges. Customizations can affect stability, but many find the system stable and reliable. User experience improves when left untouched after reaching optimal operation, leading to positive ratings for efficiency and reliability.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our SAP Identity Management Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business4
Midsize Enterprise3
Large Enterprise5
By reviewers
By visitors reading reviews
Company SizeCount
Small Business57
Midsize Enterprise37
Large Enterprise227
By visitors reading reviews

Top industries

By visitors reading reviews
Manufacturing Company
14%
Computer Software Company
11%
Energy/Utilities Company
8%
Financial Services Firm
8%
Retailer
7%
Government
5%
Construction Company
5%
Educational Organization
4%
Comms Service Provider
4%
Real Estate/Law Firm
4%
University
4%
Media Company
3%
Healthcare Company
3%
Insurance Company
3%
Hospitality Company
2%
Outsourcing Company
2%
Wholesaler/Distributor
2%
Legal Firm
2%
Marketing Services Firm
2%
Performing Arts
2%
Logistics Company
1%
Consumer Goods Company
1%
Recreational Facilities/Services Company
1%
Non Profit
1%
Pharma/Biotech Company
1%
Engineering Company
1%

Compare SAP Identity Management with alternative products

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Learn more about SAP Identity Management

SAP Identity Management was previously known as SAP NetWeaver Identity Management, NetWeaver Identity Management.

SAP Identity Management customers

State of Indiana, Automotive Resources International (ARI), Alliander N.V., Chemion Logistik GmbH, Seoul National University Bundang Hospital (SNUBH)

Related questions

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Looking for an Identity and Access Management product for an energy and utility organization
  • 14
Which Identity and Access Management solution do you use?
  • 56
What are your best practices for Identity and Access Management (IAM) in the Cloud?
  • 6
What are some tips for effective identity and access management to prevent insider data breaches?
  • 18
Which is the best legacy IDM solution for SAP GRC?
  • 46
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  • 3
When evaluating Identity and Access Management, what aspect do you think is the most important to look for?
  • 13
What access management tools would you recommend to help with GDPR compliance?
  • 19
How to convince a client that Identity and Access Management (IdAM) is essential for risk elimination?

Product Categories

Product Categories
Identity Management (IM)
User Provisioning Software

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SAP Identity Management Reviews Summary
Author infoRatingReview Summary
Sales Executive at Minsait4.5I found SAP Identity Management improved system access, boosted productivity, and enhanced analytics integration, especially with Power BI, though support in Brazil and customer engagement during implementation could be better. Overall, I’d rate it 9 out of 10.
CEO at a energy/utilities company with 201-500 employees2.5No summary available
SAP HXM & Integration consultant at Kaar Technologies4.0I find SAP Identity Management valuable due to its simple configuration and seamless integration with various applications. For our needs, we often use Microsoft authentication for a unified login experience. However, I think the pricing could be improved.
Lead Consultant at Wipro3.5No summary available
SAP enterpise cloud architect at ECC Experienced Certified Consulting5.0Our clients use SAP Identity Management to automate user provisioning and manage identity security within IT environments. Its valuable features include identity access governance, role management, and self-service password resets. However, the host authentication feature could be improved.
Security Consultant at a consultancy with 10,001+ employees4.0No summary available
System Analyst Lead at a pharma/biotech company with 10,001+ employees4.0No summary available
SAP Technical Analyst at Frasers Property Australia Limited4.0No summary available