SAP Identity Management vs Symantec Identity Governance and Administration comparison

SAP and Broadcom are both solutions in the Identity Management (IM) category. SAP is ranked #13 with an average rating of 9.5, while Broadcom is ranked #25. SAP holds a 2.4% mindshare in IAM, compared to Broadcom’s 1.7% mindshare. Additionally, 92% of SAP users are willing to recommend the solution, compared to 81% of Broadcom users who would recommend it.

SAP Identity Management

Read 14 SAP Identity Management reviews

1,746 Views
1,310 Comparison Views

92% willing to recommend

Symantec Identity Governanc...

Read 66 Symantec Identity Governance and Administration reviews

1,725 Views
1,052 Comparison Views

81% willing to recommend

SAP Identity Management

Symantec Identity Governanc...

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Executive SummaryUpdated on Nov 6, 2024

Symantec Identity Governance and Administration and SAP Identity Management compete in the identity management space. SAP seems to have the upper hand due to its expansive feature set and versatility, despite being costlier upfront.

Features: Symantec Identity Governance and Administration provides comprehensive identity lifecycle management, compliance reporting, and cost-effective solutions. Its platform is user-friendly with strong customer support. SAP Identity Management offers advanced automation features, robust integration, and an extensive feature set, making it superior for managing identities across complex IT landscapes.

Room for Improvement: Symantec could enhance integration capabilities, expand its automation features, and diversify its identity management solutions. SAP might consider simplifying its deployment model, providing more cost-effective solutions, and enhancing user interface usability to match its feature-rich offering.

Ease of Deployment and Customer Service: Symantec is recognized for a straightforward deployment model and efficient customer support, facilitating smoother transitions for organizations. SAP's deployment is more complex due to its sophisticated features, yet offers responsive customer service that supports scaling for organizational growth.

Pricing and ROI: Symantec offers competitive upfront costs with a rapid ROI due to its straightforward pricing model. In contrast, SAP requires a higher initial setup investment but promises long-term ROI through comprehensive functionality and efficient management of complex identity environments.

To learn more, read our detailed SAP Identity Management vs. Symantec Identity Governance and Administration Report (Updated: December 2025).

Buyer's Guide

SAP Identity Management vs. Symantec Identity Governance and Administration

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

SAP Identity Management

Ranking in User Provisioning Software

7th

Ranking in Identity Management (IM)

13th

Average Rating

7.8

Reviews Sentiment

5.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Symantec Identity Governanc...

Ranking in User Provisioning Software

11th

Ranking in Identity Management (IM)

25th

Average Rating

7.6

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the Identity Management (IM) category, the mindshare of SAP Identity Management is 2.4%, up from 2.3% compared to the previous year. The mindshare of Symantec Identity Governance and Administration is 1.7%, up from 1.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Identity Management (IM) Market Share Distribution
Product	Market Share (%)
SAP Identity Management	2.4%
Symantec Identity Governance and Administration	1.7%
Other	95.9%

Identity Management (IM)

Featured Reviews

Fabiano Marques

Sales Executive at Minsait

Identity management enhances connectivity and productivity with streamlined access and robust security, offering time-saving processes and facilitating seamless integration with other BI tools

One area that could be improved with SAP Identity Management, other than support, is user engagement from an implementation perspective. It would be beneficial for SAP to extend their events and workshops that are currently performed for partners to their final customers, as many customers want to know what's new and what else they can do without solely depending on the partners. For SAP support in Brazil, everything is in English, which poses a difficulty for many customers. The support could be improved for the specific needs in Brazil, as many customers have difficulty accessing the support center due to the language barrier. This feedback is specific to Brazil, though it's unclear if SAP receives similar feedback from other countries. It could certainly be enhanced with Portuguese documents, among other improvements.

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reviewer2183661

Managing Director at a consultancy with 1-10 employees

Has an easy initial setup process, but its technical support services need improvement

The product's technical support could be better. The integration project requires a lot of technical details, so we need to find it quickly and easily. There was a large community of knowledge in the past. We kept it together and got the results. The community that works around the particular technical issue is shrinking. It used to be a specialized community that would help with the process. These particular areas need improvement. Broadcom is still using a hybrid cloud model, with some workloads on-premises and some in the cloud. They must start with the cloud adoption and move as many workloads to the cloud as possible. The on-premises environment is becoming stable. They need to rebuild that cost and the software. The product's pre-sales, technical support, and installation could also improve.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Some processes that they used to perform in two to three days now take one to two hours, which has been really beneficial for them regarding the time saved."

"Rather than implement a basic SSO, this solution assisted us with setting up two-factor authentication."

"The tool's most valuable features are its access control and approval of access requests. The self-service password reset feature is efficient. Role management capabilities streamline user access by assigning and revoking roles."

"The most valuable features of SAP Identity Management are business roles and automated user provisioning."

"The most valuable feature is the user experience for managing information."

"It provides basic automatic user administration and role provisioning to save time."

"What I found most valuable in SAP Identity Management is process automation. The solution also gives transparency about what is happening and why which I find beneficial. Another feature I found valuable in SAP Identity Management is integration. It has very good integration."

"The setup process is straightforward."

More SAP Identity Management pros

"The solution is easy to scale."

"It's a very useful tool that has improved our client's security, from day one."

"It has good endpoint support and endpoint connectivity to different versioning endpoints."

"I've used it to manage users, create and update, delete users, change passwords, and assign and change rules."

"Connector Xpress and Policy Xpress and the new interface."

"It has improved our user management. It is definitely streamlined."

"It offers a nice price. It's mid-range."

"Self-registration and self-service password management are valuable features. The role modeling feature is also very useful. It allows you to model your enterprise role."

More Symantec Identity Governance and Administration pros

Cons

"The pricing could be better."

"What needs improvement in SAP Identity Management is its compatibility with third-party applications. We'd like to get connectors or plugin settings to make it easier to manage other applications, whether SAP or non SAP applications. As SAP Identity Management is not compatible with non SAP applications, some of the clients are looking for other IDM applications such as SalePoint and Saviynt, so this is an issue we've observed in the solution."

"It needs to have the SSO for the HANA modules that SAP is releasing."

"For SAP support in Brazil, everything is in English, which poses a difficulty for many customers."

"One of the areas for improvement in the solution is its user interface which needs to be up-to-date and fancier, in particular, have better visualization in terms of the tabs and buttons. The user interface of SAP Identity Management should be improved based on the latest trends."

"SAP Identity Management can improve risk analysis and authority checks."

"I have encountered issues with the host authentication feature."

"I find SAP Identity Management complicated to use. Maintaining it is also complex."

More SAP Identity Management cons

"They provide a framework to develop your own connectors. A connector is a piece of software that integrates with the solutions that are not a part of the support matrix. Currently, it is difficult to create these connectors in this solution. Other solutions, such as NetIQ Identity, provide a better way to create your own connector. Currently, there is no cloud version. It should have a cloud version."

"Identity Manager has a lack of entitlement support, unlike other products that I have worked with."

"Although the capabilities are there, the user interface needs to be redesigned and the opportunities for integration should be improved."

"There are several areas for improvement in Symantec Identity Governance and Administration. They have no proper documentation on how to do backups. They also have a lengthy workflow process where we have to make some configurations to manage automation in the rules and in our tasks which takes time. We have to manually configure all the configuration files, and we cannot export users because there's no export system in Symantec Identity Governance and Administration. What we'd like to see in the next release of the solution is for them to make configuration and integration with other systems their top priorities. We have many API systems to manage, so hopefully, if they make these enhancements shortly, we can directly connect with our API systems when using Symantec Identity Governance and Administration."

"The support from Symantec Identity Governance and Administration could improve."

"In the next release, there should be provisioning of your certifications."

"The product's technical support could be better."

"The reporting functions."

More Symantec Identity Governance and Administration cons

Pricing and Cost Advice

"I rate the solution's pricing a four out of ten."

"When evaluating the price of any product, I first look at how it meets my business requirements and if it meets requirements adequately and predictively. Currently, I don't see this from SAP Identity Management, so pricing for it is expensive, in my opinion."

"The licensing cost varies depending on the specific requirements and deployment size."

"The price is based on the number of users."

"The product has a good price in competition with another product with the same solution."

"Pricing and licensing models are adequate and reasonable."

"Compared to other options, CA products are not that expensive."

"The connector is free, and bundled with the product."

"Symantec keeps increasing the price. I rate its pricing a seven on a scale of ten."

"The price is flexible for our existing customers."

"I do not recall the approximate prices or licensing models, although I do so that it was priced per user number."

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Top Industries

By visitors reading reviews

Manufacturing Company

15%

Financial Services Firm

Energy/Utilities Company

Retailer

Manufacturing Company

17%

Performing Arts

10%

Computer Software Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	3
Large Enterprise	6

By reviewers
Company Size	Count
Small Business	23
Midsize Enterprise	9
Large Enterprise	45

Questions from the Community

What do you like most about SAP Identity Management?

The tool's most valuable features are its access control and approval of access requests. The self-service password reset feature is efficient. Role management capabilities streamline user access b...

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What needs improvement with SAP Identity Management?

See all answers

What is your primary use case for SAP Identity Management?

The use cases for SAP Identity Management include the logistics company, and we also have a beverage company that is using SAP Identity Management. We did not make the migration for them, but we im...

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What is your experience regarding pricing and costs for Symantec Identity Governance and Administration?

The pricing has been very reasonable, but licensing costs vary based on the customer. It follows a user-based licensing model.

See all answers

What needs improvement with Symantec Identity Governance and Administration?

Symantec should develop a SaaS solution for cloud environments to make the solution available in various marketplaces for easy deployment. It should also offer bundle installation instead of one by...

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What is your primary use case for Symantec Identity Governance and Administration?

I am a consultant and we consult for identity and network management. We work with Symantec, which is owned by Broadcom, and also with Microsoft and Oracle. Additionally, we work with open-source s...

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Comparisons

SailPoint Identity Security Cloud vs SAP Identity Management

Compared 28% of the time

Saviynt vs SAP Identity Management

Compared 8% of the time

Microsoft Entra ID vs SAP Identity Management

Compared 7% of the time

EmpowerID vs SAP Identity Management

Compared 6% of the time

One Identity Manager vs SAP Identity Management

Compared 5% of the time

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BeyondTrust Endpoint Privilege Management vs Symantec Identity Governance and Administration

Compared 25% of the time

SailPoint Identity Security Cloud vs Symantec Identity Governance and Administration

Compared 14% of the time

One Identity Manager vs Symantec Identity Governance and Administration

Compared 7% of the time

One Identity Active Roles vs Symantec Identity Governance and Administration

Compared 6% of the time

Omada Identity vs Symantec Identity Governance and Administration

Compared 6% of the time

More Symantec Identity Governance and Administration Competitors

Product Reports

Buyer's Guide

SAP Identity Management

January 2026

Download SAP Identity Management product report

Buyer's Guide

Symantec Identity Governance and Administration

January 2026

Symantec Identity Governance and Administration report

Download Symantec Identity Governance and Administration product report

Also Known As

SAP NetWeaver Identity Management, NetWeaver Identity Management

CA Identity Suite, Symantec IGA, Layer7 Identity Suite, CA Identity Manager (CA IDM), CA Identity Minder, CA IAM, CA Identity Manager (CA IDM), CA Identity Governance

Overview

Reduce risk and centrally manage user access across your enterprise – with SAP Identity Management. The software integrates with your business processes to provide robust data and application security. Keep your operations running smoothly – and boost productivity by providing role-based user access, self-service password reset, approval workflows, and more.

SAP

The Symantec Identity Governance and Administration (formerly CA Identity Suite) provides comprehensive identity management and governance capabilities with a simple, intuitive user experience. This user experience can dramatically simplify processes such as user access requests and access certifications, resulting in improved productivity and user satisfaction. In addition, the Symantec Identity Governance and Administration performs risk analysis and certification and enables remediation actions in real-time during the access provisioning steps, thereby improving audit performance and risk posture with preventive policy enforcement.

While providing these business and governance-centric capabilities for business users, the Symantec Identity Governance and Administration also delivers core enterprise-grade identity management and governance capabilities, including broad provisioning support for on-premise and cloud apps, extensibility and flexibility to integrate with other IT systems and consumer-grade scale. This means organizations are not forced to choose between usability and performance. With the Symantec Identity Governance and Administration, they can have both.

Broadcom

Sample Customers

State of Indiana, Automotive Resources International (ARI), Alliander N.V., Chemion Logistik GmbH, Seoul National University Bundang Hospital (SNUBH)

Acciona, Core Blox, DBS

Buyer's Guide

SAP Identity Management vs. Symantec Identity Governance and Administration

December 2025

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