SAP Identity Management vs Symantec Identity Governance and Administration comparison

SAP Identity Management vs. Symantec Identity Governance and Administration

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

SAP Identity Management

Ranking in User Provisioning Software

7th

Ranking in Identity Management (IM)

16th

Average Rating

7.8

Reviews Sentiment

5.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Symantec Identity Governanc...

Ranking in User Provisioning Software

8th

Ranking in Identity Management (IM)

18th

Average Rating

7.6

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Identity Governance Administration (IGA) (8th)

Mindshare comparison

As of May 2026, in the User Provisioning Software category, the mindshare of SAP Identity Management is 4.8%, down from 6.2% compared to the previous year. The mindshare of Symantec Identity Governance and Administration is 6.4%, up from 4.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

User Provisioning Software Mindshare Distribution
Product	Mindshare (%)
SAP Identity Management	4.8%
Symantec Identity Governance and Administration	6.4%
Other	88.8%

User Provisioning Software

Featured Reviews

Fabiano Marques

Sales Executive at Minsait

Identity management enhances connectivity and productivity with streamlined access and robust security, offering time-saving processes and facilitating seamless integration with other BI tools

One area that could be improved with SAP Identity Management, other than support, is user engagement from an implementation perspective. It would be beneficial for SAP to extend their events and workshops that are currently performed for partners to their final customers, as many customers want to know what's new and what else they can do without solely depending on the partners. For SAP support in Brazil, everything is in English, which poses a difficulty for many customers. The support could be improved for the specific needs in Brazil, as many customers have difficulty accessing the support center due to the language barrier. This feedback is specific to Brazil, though it's unclear if SAP receives similar feedback from other countries. It could certainly be enhanced with Portuguese documents, among other improvements.

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reviewer2183661

Managing Director at a consultancy with 1-10 employees

Has an easy initial setup process, but its technical support services need improvement

The product's technical support could be better. The integration project requires a lot of technical details, so we need to find it quickly and easily. There was a large community of knowledge in the past. We kept it together and got the results. The community that works around the particular technical issue is shrinking. It used to be a specialized community that would help with the process. These particular areas need improvement. Broadcom is still using a hybrid cloud model, with some workloads on-premises and some in the cloud. They must start with the cloud adoption and move as many workloads to the cloud as possible. The on-premises environment is becoming stable. They need to rebuild that cost and the software. The product's pre-sales, technical support, and installation could also improve.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature is the user experience for managing information."

"Some processes that they used to perform in two to three days now take one to two hours, which has been really beneficial for them regarding the time saved."

"What I found most valuable in SAP Identity Management is process automation. The solution also gives transparency about what is happening and why which I find beneficial. Another feature I found valuable in SAP Identity Management is integration. It has very good integration."

"NW IDM is extremely flexible, and with a small amount of effort you can integrate the basic provisioning for most of the commonly used modern systems."

"What's most valuable in SAP Identity Management is that it's easily an out-of-the-box solution for connectivity with SAP applications. We do not have to do any customizations, and this makes the solution very compatible with most SAP applications. SAP Identity Management is also very user-friendly."

"With SAP IDM we have stopped manually managing all changes in user accounts after his/her transferring between organizational units."

"What I found most valuable in SAP Identity Management is process automation."

"The most valuable features of SAP Identity Management are business roles and automated user provisioning."

More SAP Identity Management pros

"Before we had this role-based control, we manually requested the security team to create a profile in the right place and to give individual access for each new hire, and now Identity Manager reduces the manual requests for on-boarding someone and helps ensure that when a new hire comes in, they automatically have the same access as everyone else on their team."

"Automated provisioning removes manual labor and manual provisioning."

"The most valuable features of this product are the legacy interfacing interfaces with our mainframe as well as provisioning."

"We have almost zero day provisioning, where the user shows up on the first day of work and he has the necessary access, birthright roles, and such."

"What I found most valuable in Symantec Identity Governance and Administration is its simple GUI. It's also easy to deploy compared to other products. With other products, you have to install the Windows version inside the Windows machine on all units, but with Symantec Identity Governance and Administration, it can work offline, so the solution is a little bit easier than other systems."

"Through the centralization and automation of access management functions, and providing a baseline for identity and security analytics, we've improved our security."

"There are many valuable features within the solution; the product is easy to customize and it is also highly secure."

"We used this product to identify and certify basic access profiles in our company, creating more than 6000 role-based profiles for more than 26,000 colleagues."

More Symantec Identity Governance and Administration pros

Cons

"The product needs better UI customization and the administration console is outdated in this version."

"SAP Identity Management can improve risk analysis and authority checks."

"The current functionality allows you only to change one user at a time. There is no option to maintain the business roles from the UI using standard validation or imports, so you have to build your business roles one by one."

"A lack of startup connectors to different systems, and could have better connectors for SAP IDM."

"There are also some issues with the UI, the ACLs and performance - depending on the configuration and Identity DB size."

"SAP Identity Management can improve risk analysis and authority checks."

"The pricing could be better."

"I have encountered issues with the host authentication feature."

More SAP Identity Management cons

"It has a large footprint which you'd expect to be much, much smaller. Just to run basic services, we have 10 different servers."

"The drawback with the CA Identity Manager is they don't have a connector to HR systems like SAP, or PeopleSoft, or Workday. That's a major drawback with the CA Identity Manager. For that we have to do lots of custom quoting to get data from HR systems. And if they could connect it to GRC systems, that's good to have in an identity product."

"The directory has room for improvement. Also, the dashboards and, in particular, the KPI dashboard that shows the current user’s information needs reworking."

"Not a ten because of the complex setup and because we had some issues applying some patches."

"The support from Symantec Identity Governance and Administration could improve."

"Identity manager is very complex and you must have the knowledge and skills required to use it."

"We would like to see integration with analytics. Also, for them to be more efficient regarding discovering and implementing new rules."

"Multiple issues with stability of the provisioning servers."

More Symantec Identity Governance and Administration cons

Pricing and Cost Advice

"The licensing cost varies depending on the specific requirements and deployment size."

"When evaluating the price of any product, I first look at how it meets my business requirements and if it meets requirements adequately and predictively. Currently, I don't see this from SAP Identity Management, so pricing for it is expensive, in my opinion."

"I rate the solution's pricing a four out of ten."

"I do not recall the approximate prices or licensing models, although I do so that it was priced per user number."

"The product has a good price in competition with another product with the same solution."

"Pricing and licensing models are adequate and reasonable."

"The connector is free, and bundled with the product."

"The price is based on the number of users."

"Symantec keeps increasing the price. I rate its pricing a seven on a scale of ten."

"Compared to other options, CA products are not that expensive."

"The price is flexible for our existing customers."

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Top Industries

By visitors reading reviews

Manufacturing Company

14%

Energy/Utilities Company

Financial Services Firm

Comms Service Provider

Financial Services Firm

12%

Construction Company

11%

Marketing Services Firm

10%

Manufacturing Company

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	3
Large Enterprise	6

By reviewers
Company Size	Count
Small Business	23
Midsize Enterprise	9
Large Enterprise	45

Questions from the Community

What needs improvement with SAP Identity Management?

What is your primary use case for SAP Identity Management?

The use cases for SAP Identity Management include the logistics company, and we also have a beverage company that is using SAP Identity Management. We did not make the migration for them, but we im...

What advice do you have for others considering SAP Identity Management?

My clients use SAP Identity Management for managing access rights efficiently based on user roles. I have experience with other IAM tools, having worked for Oracle three or four years ago, but I ca...

What is your experience regarding pricing and costs for Symantec Identity Governance and Administration?

The pricing has been very reasonable, but licensing costs vary based on the customer. It follows a user-based licensing model.

What needs improvement with Symantec Identity Governance and Administration?

Symantec should develop a SaaS solution for cloud environments to make the solution available in various marketplaces for easy deployment. It should also offer bundle installation instead of one by...

What is your primary use case for Symantec Identity Governance and Administration?

I am a consultant and we consult for identity and network management. We work with Symantec, which is owned by Broadcom, and also with Microsoft and Oracle. Additionally, we work with open-source s...

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Product Reports

SAP Identity Management

Download SAP Identity Management product report

Symantec Identity Governance and Administration

Download Symantec Identity Governance and Administration product report

Symantec Identity Governance and Administration report

Also Known As

SAP NetWeaver Identity Management, NetWeaver Identity Management

CA Identity Suite, Symantec IGA, Layer7 Identity Suite, CA Identity Manager (CA IDM), CA Identity Minder, CA IAM, CA Identity Manager (CA IDM), CA Identity Governance

Overview

SAP Identity Management provides seamless connectivity and process automation for user provisioning and access governance. It integrates with SAP applications, offering flexible custom logic and native analytics to enhance productivity and system compatibility.

SAP Identity Management addresses user access, provisioning, and lifecycle management within IT environments. By integrating with applications, users automate authorizations and secure systems with authentication. Flexibility in custom logic development aids in creating workflows, supporting seamless access management. Despite its strengths, improvements are needed in UI customization, third-party compatibility, and connector range, particularly in non-SAP applications and cloud integration.

What are the key features of SAP Identity Management?

Integration Capabilities: Supports connection with SAP applications and other systems.
Process Automation: Automates user provisioning and role management to streamline operations.
Access Governance: Enhances security and user administration through efficient access control.
Custom Logic Development: Provides flexibility in developing tailored processes.
Native Analytics: Improves productivity and data accessibility with built-in analytics.

What benefits and ROI should users consider?

Time Savings: Reduces manual processes leading to efficiency gains.
Enhanced Reporting: Offers improved insights and reporting capabilities.
System Compatibility: Ensures stable integration with various systems.
Improved Performance: Enhances user satisfaction with stable and reliable operation.

In industries like finance, retail, and manufacturing, SAP Identity Management is implemented to manage complex IT environments, ensuring secure authentication and efficient access to essential applications. Companies leverage its capabilities to streamline processes and maintain compliance with industry standards.

SAP

Symantec Identity Governance and Administration offers automated management for identity lifecycles, provisioning, and entitlements, featuring easy integration, flexibility, role-based access, and strong compliance support.

This software provides effective identity lifecycle automation, entitlement management, provisioning, and access control while offering codeless customization through Policy and Identity Xpress technology. The integration with multiple applications supports regulatory compliance efforts, enhancing security and operational efficiency with a user-friendly interface. Users appreciate its ease of customization, though challenges in integrating with cloud services and external systems remain. Improvements are needed in technical support, reporting capabilities, and workflows. Its comprehensive identity solutions target sectors like retail, financial, and government, emphasizing risk management and compliance while integrating with HR systems.

What key features does it offer?

Automated Identity Lifecycle Management: Simplifies creating, modifying, and removing identities.
Provisioning and Entitlement Management: Manages permissions and entitlements efficiently.
Role-Based Access: Facilitates access control through defined user roles.
Policy and Identity Xpress: Enables codeless customization.
Regulatory Compliance Support: Assists in meeting compliance standards.

What benefits and ROI can be expected?

Increased Operational Efficiency: Reduces manual workload with automation.
Enhanced Security: Protects access and identity data effectively.
Improved Integration Capabilities: Connects with existing applications seamlessly.
Customizability: Adapts to specific needs without extensive coding.
Strong Compliance Assurance: Supports adherence to industry regulations.

Organizations in retail, financial, and government sectors utilize this software to streamline identity management and standardize user accounts. Businesses focus on user creation, privilege management, and compliance certification by aligning access with business rules. Integration with HR systems for identity solutions is achieved through technical customizations.

Broadcom

Sample Customers

State of Indiana, Automotive Resources International (ARI), Alliander N.V., Chemion Logistik GmbH, Seoul National University Bundang Hospital (SNUBH)

Acciona, Core Blox, DBS

SAP Identity Management vs. Symantec Identity Governance and Administration