SAP Identity Management vs Symantec Identity Governance and Administration comparison

SAP and Broadcom are both solutions in the User Provisioning Software category. SAP is ranked #7 with an average rating of 9.5, while Broadcom is ranked #9. SAP holds a 5.7% mindshare in UP, compared to Broadcom’s 5.6% mindshare. Additionally, 92% of SAP users are willing to recommend the solution, compared to 81% of Broadcom users who would recommend it.

SAP Identity Management

Read 14 SAP Identity Management reviews

1,958 Views
881 Comparison Views

92% willing to recommend

Symantec Identity Governanc...

Read 66 Symantec Identity Governance and Administration reviews

2,415 Views
1,159 Comparison Views

81% willing to recommend

SAP Identity Management

Symantec Identity Governanc...

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Executive SummaryUpdated on Nov 6, 2024

Symantec Identity Governance and Administration and SAP Identity Management compete in the identity management space. SAP seems to have the upper hand due to its expansive feature set and versatility, despite being costlier upfront.

Features: Symantec Identity Governance and Administration provides comprehensive identity lifecycle management, compliance reporting, and cost-effective solutions. Its platform is user-friendly with strong customer support. SAP Identity Management offers advanced automation features, robust integration, and an extensive feature set, making it superior for managing identities across complex IT landscapes.

Room for Improvement: Symantec could enhance integration capabilities, expand its automation features, and diversify its identity management solutions. SAP might consider simplifying its deployment model, providing more cost-effective solutions, and enhancing user interface usability to match its feature-rich offering.

Ease of Deployment and Customer Service: Symantec is recognized for a straightforward deployment model and efficient customer support, facilitating smoother transitions for organizations. SAP's deployment is more complex due to its sophisticated features, yet offers responsive customer service that supports scaling for organizational growth.

Pricing and ROI: Symantec offers competitive upfront costs with a rapid ROI due to its straightforward pricing model. In contrast, SAP requires a higher initial setup investment but promises long-term ROI through comprehensive functionality and efficient management of complex identity environments.

To learn more, read our detailed SAP Identity Management vs. Symantec Identity Governance and Administration Report (Updated: March 2026).

Buyer's Guide

SAP Identity Management vs. Symantec Identity Governance and Administration

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

SAP Identity Management

Ranking in User Provisioning Software

7th

Ranking in Identity Management (IM)

14th

Average Rating

7.8

Reviews Sentiment

5.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Symantec Identity Governanc...

Ranking in User Provisioning Software

9th

Ranking in Identity Management (IM)

23rd

Average Rating

7.6

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Identity Governance Administration (IGA) (8th)

Mindshare comparison

As of March 2026, in the User Provisioning Software category, the mindshare of SAP Identity Management is 5.7%, up from 5.5% compared to the previous year. The mindshare of Symantec Identity Governance and Administration is 5.6%, up from 4.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

User Provisioning Software Mindshare Distribution
Product	Mindshare (%)
SAP Identity Management	5.7%
Symantec Identity Governance and Administration	5.6%
Other	88.7%

User Provisioning Software

Featured Reviews

Fabiano Marques

Sales Executive at Minsait

Identity management enhances connectivity and productivity with streamlined access and robust security, offering time-saving processes and facilitating seamless integration with other BI tools

One area that could be improved with SAP Identity Management, other than support, is user engagement from an implementation perspective. It would be beneficial for SAP to extend their events and workshops that are currently performed for partners to their final customers, as many customers want to know what's new and what else they can do without solely depending on the partners. For SAP support in Brazil, everything is in English, which poses a difficulty for many customers. The support could be improved for the specific needs in Brazil, as many customers have difficulty accessing the support center due to the language barrier. This feedback is specific to Brazil, though it's unclear if SAP receives similar feedback from other countries. It could certainly be enhanced with Portuguese documents, among other improvements.

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reviewer2183661

Managing Director at a consultancy with 1-10 employees

Has an easy initial setup process, but its technical support services need improvement

The product's technical support could be better. The integration project requires a lot of technical details, so we need to find it quickly and easily. There was a large community of knowledge in the past. We kept it together and got the results. The community that works around the particular technical issue is shrinking. It used to be a specialized community that would help with the process. These particular areas need improvement. Broadcom is still using a hybrid cloud model, with some workloads on-premises and some in the cloud. They must start with the cloud adoption and move as many workloads to the cloud as possible. The on-premises environment is becoming stable. They need to rebuild that cost and the software. The product's pre-sales, technical support, and installation could also improve.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"What's most valuable in SAP Identity Management is that it's easily an out-of-the-box solution for connectivity with SAP applications. We do not have to do any customizations, and this makes the solution very compatible with most SAP applications. SAP Identity Management is also very user-friendly."

"With SAP IDM we have stopped manually managing all changes in user accounts after his/her transferring between organizational units."

"IBM really gives you the power to implement a lot of functionality outside the current implementation if you know how to build the functionality you want."

"The most valuable features of SAP Identity Management are business roles and automated user provisioning."

"The setup process is straightforward."

"NW IDM is extremely flexible, and with a small amount of effort you can integrate the basic provisioning for most of the commonly used modern systems."

"The most valuable feature is the user experience for managing information."

"The most valuable features of SAP Identity Management are business roles and automated user provisioning."

More SAP Identity Management pros

"Automated provisioning removes manual labor and manual provisioning."

"What I found most valuable in Symantec Identity Governance and Administration is its simple GUI."

"I like that it is easy to diagnose. It has a version of a virtual appliance so we can download it, run it, configure it, and it would take about 10 to 15 minutes to configure the cluster or so."

"Identify Manager helped us move to a more automated model with fewer manual interactions."

"When comparing it to other products, you can set up CA IAM in a PoC very quickly to demonstrate its provisioning capabilities."

"Word mining and risk campaigns are the most valuable features of this solution."

"Before we had this role-based control, we manually requested the security team to create a profile in the right place and to give individual access for each new hire, and now Identity Manager reduces the manual requests for on-boarding someone and helps ensure that when a new hire comes in, they automatically have the same access as everyone else on their team."

"Now that we have auto-provisioning, we just define the provisioning rules for access privileges and defined, targeted endpoints."

More Symantec Identity Governance and Administration pros

Cons

"The pricing could be better."

"There are also some issues with the UI, the ACLs and performance - depending on the configuration and Identity DB size."

"I have encountered issues with the host authentication feature."

"One of the areas for improvement in the solution is its user interface which needs to be up-to-date and fancier, in particular, have better visualization in terms of the tabs and buttons."

"I believe they could make a lot of improvements on SAP IDM. There is also a lack of startup connectors to different systems, and they could have better cloud integration connectors for SAP IDM."

"The current functionality allows you only to change one user at a time. There is no option to maintain the business roles from the UI using standard validation or imports, so you have to build your business roles one by one."

"The standard one is not friendly and very time-consuming for elementary operation."

"A lack of startup connectors to different systems, and could have better connectors for SAP IDM."

More SAP Identity Management cons

"The technical support for this particular product is really poor and needs a lot of work."

"Not a ten because of the complex setup and because we had some issues applying some patches."

"We definitely had quite a few challenges getting up and running."

"We have challenges because of the customization – it's difficult to do upgrades."

"The reporting functions."

"We are actually looking at something to make it easier from a user front end."

"We had a consultant firm come in and do the install originally in 2009. They did a very bad job."

"We're trying to look for a new solution because Symantec Identity Governance and Administration has a lengthy configuration."

More Symantec Identity Governance and Administration cons

Pricing and Cost Advice

"When evaluating the price of any product, I first look at how it meets my business requirements and if it meets requirements adequately and predictively. Currently, I don't see this from SAP Identity Management, so pricing for it is expensive, in my opinion."

"The licensing cost varies depending on the specific requirements and deployment size."

"I rate the solution's pricing a four out of ten."

"The price is based on the number of users."

"Compared to other options, CA products are not that expensive."

"Pricing and licensing models are adequate and reasonable."

"The price is flexible for our existing customers."

"The product has a good price in competition with another product with the same solution."

"I do not recall the approximate prices or licensing models, although I do so that it was priced per user number."

"Symantec keeps increasing the price. I rate its pricing a seven on a scale of ten."

"The connector is free, and bundled with the product."

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Top Industries

By visitors reading reviews

Manufacturing Company

14%

Energy/Utilities Company

Financial Services Firm

Comms Service Provider

Marketing Services Firm

13%

Manufacturing Company

13%

Performing Arts

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	3
Large Enterprise	6

By reviewers
Company Size	Count
Small Business	23
Midsize Enterprise	9
Large Enterprise	45

Questions from the Community

What do you like most about SAP Identity Management?

The tool's most valuable features are its access control and approval of access requests. The self-service password reset feature is efficient. Role management capabilities streamline user access b...

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What needs improvement with SAP Identity Management?

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What is your primary use case for SAP Identity Management?

The use cases for SAP Identity Management include the logistics company, and we also have a beverage company that is using SAP Identity Management. We did not make the migration for them, but we im...

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What is your experience regarding pricing and costs for Symantec Identity Governance and Administration?

The pricing has been very reasonable, but licensing costs vary based on the customer. It follows a user-based licensing model.

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What needs improvement with Symantec Identity Governance and Administration?

Symantec should develop a SaaS solution for cloud environments to make the solution available in various marketplaces for easy deployment. It should also offer bundle installation instead of one by...

See all answers

What is your primary use case for Symantec Identity Governance and Administration?

I am a consultant and we consult for identity and network management. We work with Symantec, which is owned by Broadcom, and also with Microsoft and Oracle. Additionally, we work with open-source s...

See all answers

Comparisons

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Compared 18% of the time

One Identity Manager vs SAP Identity Management

Compared 5% of the time

Saviynt Identity Cloud vs SAP Identity Management

Compared 5% of the time

Microsoft Entra ID vs SAP Identity Management

Compared 5% of the time

Omada Identity vs SAP Identity Management

Compared 5% of the time

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BeyondTrust Endpoint Privilege Management vs Symantec Identity Governance and Administration

Compared 12% of the time

SailPoint Identity Security Cloud vs Symantec Identity Governance and Administration

Compared 10% of the time

Omada Identity vs Symantec Identity Governance and Administration

Compared 7% of the time

Saviynt Identity Cloud vs Symantec Identity Governance and Administration

Compared 5% of the time

One Identity Manager vs Symantec Identity Governance and Administration

Compared 5% of the time

More Symantec Identity Governance and Administration Competitors

Product Reports

Buyer's Guide

SAP Identity Management

February 2026

Download SAP Identity Management product report

Buyer's Guide

Symantec Identity Governance and Administration

February 2026

Symantec Identity Governance and Administration report

Download Symantec Identity Governance and Administration product report

Also Known As

SAP NetWeaver Identity Management, NetWeaver Identity Management

CA Identity Suite, Symantec IGA, Layer7 Identity Suite, CA Identity Manager (CA IDM), CA Identity Minder, CA IAM, CA Identity Manager (CA IDM), CA Identity Governance

Overview

Reduce risk and centrally manage user access across your enterprise – with SAP Identity Management. The software integrates with your business processes to provide robust data and application security. Keep your operations running smoothly – and boost productivity by providing role-based user access, self-service password reset, approval workflows, and more.

SAP

The Symantec Identity Governance and Administration (formerly CA Identity Suite) provides comprehensive identity management and governance capabilities with a simple, intuitive user experience. This user experience can dramatically simplify processes such as user access requests and access certifications, resulting in improved productivity and user satisfaction. In addition, the Symantec Identity Governance and Administration performs risk analysis and certification and enables remediation actions in real-time during the access provisioning steps, thereby improving audit performance and risk posture with preventive policy enforcement.

While providing these business and governance-centric capabilities for business users, the Symantec Identity Governance and Administration also delivers core enterprise-grade identity management and governance capabilities, including broad provisioning support for on-premise and cloud apps, extensibility and flexibility to integrate with other IT systems and consumer-grade scale. This means organizations are not forced to choose between usability and performance. With the Symantec Identity Governance and Administration, they can have both.

Broadcom

Sample Customers

State of Indiana, Automotive Resources International (ARI), Alliander N.V., Chemion Logistik GmbH, Seoul National University Bundang Hospital (SNUBH)

Acciona, Core Blox, DBS

Buyer's Guide

SAP Identity Management vs. Symantec Identity Governance and Administration

March 2026

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Find out what your peers are saying about SAP Identity Management vs. Symantec Identity Governance and Administration and other solutions. Updated: March 2026.

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