

Symantec Identity Governance and Administration and Omada Identity compete in identity governance. Omada appears superior due to its feature set and perceived value, while Symantec is favored for pricing and support.
Features: Symantec provides comprehensive identity management with automated user account processes, scalable group and role management, and robust provisioning capabilities. Omada offers a flexible Microsoft-based solution emphasizing governance, with automated provisioning, identity lifecycle support, and user-friendly interfaces.
Room for Improvement: Symantec users point out complexity, high cost, and require enhancements in user interface and workflow. Issues like entitlement support and stability are also noted. Omada needs to improve user interface flexibility, error handling, and integration options. Concerns about scalability and pricing for small businesses exist.
Ease of Deployment and Customer Service: Symantec generally provides on-premises deployment, while Omada offers flexible models including public, private, and hybrid cloud options. Symantec has strong customer service but struggles with technical support responsiveness. Omada provides good service, but its support requires geographical consideration.
Pricing and ROI: Symantec is mid-range priced with negotiation potential, seen as more economical than Oracle but costlier than Dell/Microsoft, providing ROI in productivity and IT cost savings. Omada is fairly priced yet expensive, particularly for cloud offerings, but its extensive features deliver notable ROI by minimizing further investments.
I have seen a return on investment with Omada Identity in terms of time saved and fewer employees needed.
If we look at one customer where we initially started, they had about four to ten employees working on IGA, and it is now almost half of it.
Omada Identity has definitely helped us save time when provisioning access for various identities.
The vendor support needs improvement because we have reported serious incidents that remain unresolved.
Maintenance is necessary, and aside from that, if there are issues with Salesforce cloud, then Omada Identity may go down.
The customer support for Omada Identity is excellent.
The scalability of Omada Identity is excellent; they offer flexible pricing for licenses, accommodating both full accounts and lighter identities, which makes it truly scalable.
Omada Identity is a top-growing tool that is booming in the market.
Omada Identity scales very well for our organization.
In terms of stability, I rate Omada Identity a nine out of ten.
We have experienced too many unexpected errors on a daily basis.
Omada Identity is a stable and reliable tool.
The biggest issue, which is the reason why we are transitioning from their product to SailPoint, is the overall user experience.
There is room for improvement in Omada Identity, primarily in customization for administrators; many custom tasks require contacting providers even for simple changes.
The deployment of Omada Identity is complex; the product is not brilliantly documented.
They are lower than some of their competitors.
the product itself is said to have a good price, although the support can be expensive.
Omada Identity helps automate reviews of access requests and reroutes them to appropriate people, which is what it should do; it really assists in reducing the workload time.
You can really do it codeless by creating a custom process with the process designer, adding the building blocks of the process designer into the process, and then getting it to work.
The integration with those systems helps my workflow and saves time considerably because I can manage all the accesses and assignments through Omada Identity at once, eliminating the need to add a license through Azure or a mailbox through Exchange.
| Product | Mindshare (%) |
|---|---|
| Omada Identity | 12.1% |
| Symantec Identity Governance and Administration | 5.6% |
| Other | 82.3% |

| Company Size | Count |
|---|---|
| Small Business | 9 |
| Midsize Enterprise | 4 |
| Large Enterprise | 45 |
| Company Size | Count |
|---|---|
| Small Business | 23 |
| Midsize Enterprise | 9 |
| Large Enterprise | 45 |
Omada Identity offers robust governance, user lifecycle management, and seamless provisioning with Active Directory integration, simplifying access management with a user-friendly, self-service interface.
Omada Identity combines strict governance with easy configuration, offering automation that excels in user lifecycle management. Its integration capabilities with systems like Active Directory provide seamless provisioning. The platform features a user-friendly self-service interface, enabling efficient process design without coding, which simplifies access management. Role-based access control, reporting, and compliance features elevate security and operational efficiency. Omada Identity is adaptable to evolving requirements, ensuring scalability while maintaining ease of use and rapid response in support services.
What are the key features of Omada Identity?Industries implement Omada Identity to streamline identity lifecycles, provisioning, and certification processes. It supports cloud and on-premises environments, enhancing security, governance, and compliance. Automated access reviews and security policy enforcement are critical for managing diverse user groups. Organizations in sectors such as finance, healthcare, and retail leverage these capabilities to ensure smooth operations and safeguard sensitive data.
Symantec Identity Governance and Administration offers automated management for identity lifecycles, provisioning, and entitlements, featuring easy integration, flexibility, role-based access, and strong compliance support.
This software provides effective identity lifecycle automation, entitlement management, provisioning, and access control while offering codeless customization through Policy and Identity Xpress technology. The integration with multiple applications supports regulatory compliance efforts, enhancing security and operational efficiency with a user-friendly interface. Users appreciate its ease of customization, though challenges in integrating with cloud services and external systems remain. Improvements are needed in technical support, reporting capabilities, and workflows. Its comprehensive identity solutions target sectors like retail, financial, and government, emphasizing risk management and compliance while integrating with HR systems.
What key features does it offer?Organizations in retail, financial, and government sectors utilize this software to streamline identity management and standardize user accounts. Businesses focus on user creation, privilege management, and compliance certification by aligning access with business rules. Integration with HR systems for identity solutions is achieved through technical customizations.
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