

Symantec Identity Governance and Administration and Omada Identity compete in identity governance. Omada appears superior due to its feature set and perceived value, while Symantec is favored for pricing and support.
Features: Symantec provides comprehensive identity management with automated user account processes, scalable group and role management, and robust provisioning capabilities. Omada offers a flexible Microsoft-based solution emphasizing governance, with automated provisioning, identity lifecycle support, and user-friendly interfaces.
Room for Improvement: Symantec users point out complexity, high cost, and require enhancements in user interface and workflow. Issues like entitlement support and stability are also noted. Omada needs to improve user interface flexibility, error handling, and integration options. Concerns about scalability and pricing for small businesses exist.
Ease of Deployment and Customer Service: Symantec generally provides on-premises deployment, while Omada offers flexible models including public, private, and hybrid cloud options. Symantec has strong customer service but struggles with technical support responsiveness. Omada provides good service, but its support requires geographical consideration.
Pricing and ROI: Symantec is mid-range priced with negotiation potential, seen as more economical than Oracle but costlier than Dell/Microsoft, providing ROI in productivity and IT cost savings. Omada is fairly priced yet expensive, particularly for cloud offerings, but its extensive features deliver notable ROI by minimizing further investments.
If we look at one customer where we initially started, they had about four to ten employees working on IGA, and it is now almost half of it.
Omada Identity has definitely helped us save time when provisioning access for various identities.
Maintenance is necessary, and aside from that, if there are issues with Salesforce cloud, then Omada Identity may go down.
The vendor support needs improvement because we have reported serious incidents that remain unresolved.
first-level support lacks expertise
Omada Identity is a top-growing tool that is booming in the market.
We have a lot of users using the solution, over 26,000, and for this large number, I can say it's really good.
Omada Identity's scalability is strong.
We have experienced too many unexpected errors on a daily basis.
In terms of stability, I rate Omada Identity a nine out of ten.
Omada Identity is a stable and reliable tool.
There is room for improvement in Omada Identity, primarily in customization for administrators; many custom tasks require contacting providers even for simple changes.
We have gotten so much negative feedback through the years on users not being able to effectively use the system.
The comprehensiveness of out-of-the-box connectors that Omada provides differs; the connectors for Microsoft and Salesforce are good, but for SAP, they are basically non-existent.
the product itself is said to have a good price, although the support can be expensive.
They are lower than some of their competitors.
Omada Identity helps automate reviews of access requests and reroutes them to appropriate people, which is what it should do; it really assists in reducing the workload time.
You can really do it codeless by creating a custom process with the process designer, adding the building blocks of the process designer into the process, and then getting it to work.
The process is very quick. Once activated, the resource is immediately available through Active Directory.
| Product | Market Share (%) |
|---|---|
| Omada Identity | 3.3% |
| Symantec Identity Governance and Administration | 1.7% |
| Other | 95.0% |

| Company Size | Count |
|---|---|
| Small Business | 9 |
| Midsize Enterprise | 3 |
| Large Enterprise | 43 |
| Company Size | Count |
|---|---|
| Small Business | 23 |
| Midsize Enterprise | 9 |
| Large Enterprise | 45 |
Omada Identity is an identity governance and administration (IGA) solution designed to help organizations manage and secure digital identities and access across their IT environments. It focuses on enhancing security, compliance, and efficiency by automating identity management processes.
Omada Identity offers a robust set of features that streamline identity lifecycle management, access governance, and compliance reporting. It integrates with a wide range of IT systems, applications, and data sources, providing a centralized platform for managing user identities and access rights. The solution enables organizations to enforce security policies, ensure regulatory compliance, and reduce the risk of unauthorized access.
What are the critical features of Omada Identity?
What benefits or ROI items should users look for in the reviews when evaluating Omada Identity?
Omada Identity is widely adopted across various industries, including healthcare, finance, and manufacturing. In healthcare, it helps protect patient data and comply with regulations like HIPAA. In finance, it ensures compliance with SOX and other financial regulations. In manufacturing, it secures access to sensitive production data and intellectual property.
Pricing and licensing for Omada Identity are typically based on the number of users and the specific features required. Customer support is available through various channels, including online resources, support tickets, and professional services for implementation and customization.
In summary, Omada Identity is a comprehensive IGA solution that enhances security, compliance, and efficiency in managing digital identities and access.
The Symantec Identity Governance and Administration (formerly CA Identity Suite) provides comprehensive identity management and governance capabilities with a simple, intuitive user experience. This user experience can dramatically simplify processes such as user access requests and access certifications, resulting in improved productivity and user satisfaction. In addition, the Symantec Identity Governance and Administration performs risk analysis and certification and enables remediation actions in real-time during the access provisioning steps, thereby improving audit performance and risk posture with preventive policy enforcement.
While providing these business and governance-centric capabilities for business users, the Symantec Identity Governance and Administration also delivers core enterprise-grade identity management and governance capabilities, including broad provisioning support for on-premise and cloud apps, extensibility and flexibility to integrate with other IT systems and consumer-grade scale. This means organizations are not forced to choose between usability and performance. With the Symantec Identity Governance and Administration, they can have both.
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