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One Identity Active Roles vs Symantec Identity Governance and Administration comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
4.8
One Identity Active Roles increases operational efficiency and security, reduces costs, and enhances user satisfaction with automation and data consistency.
Sentiment score
7.6
Symantec Identity Governance boosts ROI by streamlining onboarding, enabling self-service, and automating user management, enhancing IT efficiency.
One Identity Active Roles provides excellent reporting and auditing functionality, allowing administrators to track permissions, actions, and responsibilities effectively.
solution architect/ engineer at APEX.IT Sp. z o.o.
It has saved 90% of the time compared to before.
IAM Specialist
One Identity has a theme that they want the right people to have the right set of access, and this is what they are able to provide with their tool.
Assistant Manager- Pre-sales ( IT-Enterprise Vertical ) at a tech vendor with 201-500 employees
 

Customer Service

Sentiment score
7.4
One Identity Active Roles is praised for excellent customer service, proactive communication, and comprehensive support despite occasional issues.
Sentiment score
6.2
Symantec's customer service is praised for responsiveness but needs improvement in geographical support and complex issue expertise.
Everything is good, and I can give One Identity technical support a rating of ten.
Assistant Manager- Pre-sales ( IT-Enterprise Vertical ) at a tech vendor with 201-500 employees
They are knowledgeable, and the response time is low.
IT Infrastructure & Cloud Manager at Softcell Technologies Limited
The customer support of One Identity Active Roles is very good and helps to balance policy enforcement capabilities while improving my approval workflow.
Cybersecurity Consultant at CyberBackbone
 

Scalability Issues

Sentiment score
7.1
One Identity Active Roles efficiently supports large-scale Active Directory environments with flexibility and high scalability ratings.
Sentiment score
7.3
Symantec Identity Governance scales well and adapts to organizational needs, though some face customization and resource challenges.
It is very beneficial for large and complex environments.
Team Lead, Technical & Enterprise Directory Services Vita Program at AIS Network
If you are a major enterprise customer, it is a matter of scaling out on resources with more memory, disk, and CPU power.
IAM Specialist
The solution is highly scalable, with a scalability rating of nine.
IAM Product owner at a hospitality company with 10,001+ employees
 

Stability Issues

Sentiment score
7.5
One Identity Active Roles offers stable, reliable performance with minimal glitches, excelling in automation and compliance, rated 8-10 by users.
Sentiment score
6.6
Symantec Identity Governance's stability is generally satisfactory, with performance issues arising under heavy loads or improper tuning.
There were no major problems with One Identity Active Roles.
solution architect/ engineer at APEX.IT Sp. z o.o.
One Identity Active Roles has had no downtime and no major reliability issues so far.
IT Infrastructure & Cloud Manager at Softcell Technologies Limited
Regarding stability, One Identity Active Roles is mostly stable.
Director, Identity & M365 Engineering at a healthcare company with 10,001+ employees
 

Room For Improvement

One Identity Active Roles requires streamlined setup, modernized UI, better documentation, lower pricing, improved cloud integration, and enhanced customization.
Symantec Identity Governance needs improvements in UI, integration, documentation, security, cloud performance, scalability, and user-friendliness.
I also want One Identity Active Roles to improve in their policy configuration area, which requires advanced expertise, and in the area of reporting, I want the reporting to be more basic, visible, and have the ability to export and customize options.
Cybersecurity Consultant at CyberBackbone
A way to connect to various directories and integrate with cloud directories would be beneficial.
Team Lead, Technical & Enterprise Directory Services Vita Program at AIS Network
Enhancements to the console are also necessary because it is more confusing than the web interface.
System Administrator at Shaare Zedek Medical Centre
 

Setup Cost

Enterprise buyers view One Identity Active Roles as expensive but justified by its ROI, efficiency, and flexible user-based licensing.
Symantec Identity Governance pricing is mid-range, seen as expensive, with flexible licensing but time-consuming implementation.
It is quite expensive, costing more than 50 euros per identity.
solution architect/ engineer at APEX.IT Sp. z o.o.
I think our total was in the seven-figure range for a couple of years of service.
Director, Identity & M365 Engineering at a healthcare company with 10,001+ employees
The pricing is high.
Team Lead, Technical & Enterprise Directory Services Vita Program at AIS Network
 

Valuable Features

One Identity Active Roles streamlines management and enhances security through automation, role-based access, dynamic groups, and compliance features.
Symantec Identity Governance streamlines provisioning, access control, and policy compliance with flexible integration and user-friendly self-service features.
It's improved our security posture. It has limited access to our crown jewels, where all our identities lie within Active Directory.
IAM Specialist
It helps in removing custom Active Directory delegation, which enhances security by eliminating unnecessary privileges, addressing identity-based breaches by reducing the number of Active Directory delegations.
Head of Global Digital Identity Services at a hospitality company with 10,001+ employees
Dynamic groups are also one of the best features, eliminating the need to add or manage members manually.
Technical Specialist at LSEG
 

Categories and Ranking

One Identity Active Roles
Ranking in User Provisioning Software
3rd
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
34
Ranking in other categories
Active Directory Management (1st), Non-Human Identity Management (NHIM) (4th)
Symantec Identity Governanc...
Ranking in User Provisioning Software
9th
Average Rating
7.6
Reviews Sentiment
6.7
Number of Reviews
66
Ranking in other categories
Identity Management (IM) (23rd), Identity Governance Administration (IGA) (8th)
 

Mindshare comparison

As of March 2026, in the User Provisioning Software category, the mindshare of One Identity Active Roles is 6.4%, up from 6.2% compared to the previous year. The mindshare of Symantec Identity Governance and Administration is 5.6%, up from 4.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
User Provisioning Software Mindshare Distribution
ProductMindshare (%)
One Identity Active Roles6.4%
Symantec Identity Governance and Administration5.6%
Other88.0%
User Provisioning Software
 

Featured Reviews

IO
Cybersecurity Consultant at CyberBackbone
One Identity Active Roles makes it easier to maintain a detailed auditing workflow
I want One Identity Active Roles to improve in the area of user interface, modernizing it to feel more like a SaaS tool and to have user-friendly navigation. I also want One Identity Active Roles to improve in their policy configuration area, which requires advanced expertise, and in the area of reporting, I want the reporting to be more basic, visible, and have the ability to export and customize options. The areas needing improvement for One Identity Active Roles include the reporting, the dashboard, and simple policy configuration. I would appreciate improvement in policy configuration and making the reporting system more basic for user interface usage.
reviewer2183661 - PeerSpot reviewer
Managing Director at a consultancy with 1-10 employees
Has an easy initial setup process, but its technical support services need improvement
The product's technical support could be better. The integration project requires a lot of technical details, so we need to find it quickly and easily. There was a large community of knowledge in the past. We kept it together and got the results. The community that works around the particular technical issue is shrinking. It used to be a specialized community that would help with the process. These particular areas need improvement. Broadcom is still using a hybrid cloud model, with some workloads on-premises and some in the cloud. They must start with the cloud adoption and move as many workloads to the cloud as possible. The on-premises environment is becoming stable. They need to rebuild that cost and the software. The product's pre-sales, technical support, and installation could also improve.
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Top Industries

By visitors reading reviews
Computer Software Company
9%
Financial Services Firm
9%
Manufacturing Company
8%
Healthcare Company
7%
Marketing Services Firm
13%
Manufacturing Company
13%
Performing Arts
8%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise7
Large Enterprise21
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise9
Large Enterprise45
 

Questions from the Community

What is your experience regarding pricing and costs for One Identity Active Roles?
I am aware of the pricing; it is on the expensive side, though pricing is not my department.
What needs improvement with One Identity Active Roles?
One Identity Active Roles can be improved by simplifying the setup process since a small team in a small business requires implementation without extensive IT support. Additionally, the pricing cou...
What is your primary use case for One Identity Active Roles?
One Identity Active Roles is used primarily to simplify and automate Active Directory user and permission management. The solution automates routine tasks such as account creation, password reset, ...
What is your experience regarding pricing and costs for Symantec Identity Governance and Administration?
The pricing has been very reasonable, but licensing costs vary based on the customer. It follows a user-based licensing model.
What needs improvement with Symantec Identity Governance and Administration?
Symantec should develop a SaaS solution for cloud environments to make the solution available in various marketplaces for easy deployment. It should also offer bundle installation instead of one by...
What is your primary use case for Symantec Identity Governance and Administration?
I am a consultant and we consult for identity and network management. We work with Symantec, which is owned by Broadcom, and also with Microsoft and Oracle. Additionally, we work with open-source s...
 

Also Known As

Quest Active Roles
CA Identity Suite, Symantec IGA, Layer7 Identity Suite, CA Identity Manager (CA IDM), CA Identity Minder, CA IAM, CA Identity Manager (CA IDM), CA Identity Governance
 

Overview

 

Sample Customers

City of Frankfurt, Moore Public Schools, George Washington University, Transavia Airlines, Howard County, MD. See all stories at OneIdentity.com/casestudies
Acciona, Core Blox, DBS
Find out what your peers are saying about One Identity Active Roles vs. Symantec Identity Governance and Administration and other solutions. Updated: March 2026.
884,976 professionals have used our research since 2012.