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Symantec Identity Governance and Administration pros and cons

Vendor: Broadcom
3.8 out of 5

Pros & Cons summary

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Prominent pros & cons

PROS

Symantec Identity Governance and Administration provides automated provisioning that minimizes manual labor involved in user management.
It features role-based access and identity provisioning capabilities, allowing centralized user access across multiple systems.
The product offers expansive endpoint support, ensuring robust connectivity to different versioning endpoints.
Symantec Identity Governance and Administration assists in streamlining user access and application consolidation.
The flexibility of Symantec Identity Governance and Administration enables customization according to the specific needs of businesses.

CONS

Symantec Identity Governance and Administration has a large footprint, requiring numerous servers for basic services, leading to management challenges.
Integration with HR and GRC systems is lacking, necessitating custom solutions for connecting to platforms like SAP and Workday.
There is no cloud version of Symantec Identity Governance and Administration, limiting accessibility and scalability options.
The report generation is slow, with a lengthy workflow process requiring extensive manual configuration.
Technical support and API management need improvements to enhance user experience and integration capabilities with other systems.
 

Symantec Identity Governance and Administration Pros review quotes

it_user1062 - PeerSpot reviewer
Tech Support Staff at a tech company with 51-200 employees
Jun 29, 2012
It is flexible, reduces the costs of administration and increases accountability, improves security, and lowers help desk workloads.
it_user1125 - PeerSpot reviewer
Network Engineer at a retailer with 51-200 employees
Jul 13, 2012
Allows individual users to work in a controlled and secure environment, whereby user authentication, access control, password administration, and smooth workflow are ensured.
it_user175146 - PeerSpot reviewer
System Engineer at a tech services company with 10,001+ employees
Dec 23, 2014
Deployment was easy, I can say it's the best on the market with small amount of manpower.
Learn what your peers think about Symantec Identity Governance and Administration. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
884,976 professionals have used our research since 2012.
it_user176574 - PeerSpot reviewer
Delivery Manager at a tech services company with 51-200 employees
Dec 30, 2014
It provides a robust provisioning facility which enables admin configuration, and complex provisioning rules are quick to change when business requirements do.
it_user176052 - PeerSpot reviewer
Manager at Flex Consultancy Services Pte Ltd
Dec 31, 2014
This solution was implemented for a Financial Client to automate account provisioning across various disparate systems (more than 80 systems across 5 countries).
it_user178146 - PeerSpot reviewer
Manager, Domain Services Tech Ops at a hospitality company with 1,001-5,000 employees
Jan 5, 2015
Enabled enhanced delegated control to application owners and third party support reducing overhead cost to support desk and directory services teams
it_user178560 - PeerSpot reviewer
Assistant Manager at a transportation company with 1,001-5,000 employees
Jan 6, 2015
Extremely good customization possible with respect to local language support.
it_user183003 - PeerSpot reviewer
Director of Engineering at a tech services company with 51-200 employees
Jan 19, 2015
Plain and simple, IDM provides the automation that allows the IT and respective business department(s) to focus in on other pressing needs while IDM standardizes the identity practice.
it_user184776 - PeerSpot reviewer
Senior Technical Consultant at a consultancy with 51-200 employees
Jan 22, 2015
It allowed local departments to manage the people in their own groups, without any help from the IT department.
it_user201936 - PeerSpot reviewer
Security Manager at a tech services company with 10,001+ employees
Feb 28, 2015
The ability to customise the screen, and create a technical solution suited to the business requirements including delegation, password management and role based access.
 

Symantec Identity Governance and Administration Cons review quotes

it_user1062 - PeerSpot reviewer
Tech Support Staff at a tech company with 51-200 employees
Jun 29, 2012
Identity manager is very complex and you must have the knowledge and skills required to use it.
it_user1125 - PeerSpot reviewer
Network Engineer at a retailer with 51-200 employees
Jul 13, 2012
Cost is the only demerit of Identity Manager because it requires updates of software and technology as users keep multiplying.
it_user175146 - PeerSpot reviewer
System Engineer at a tech services company with 10,001+ employees
Dec 23, 2014
Customer Service: Good but more skilled people required according to geographical location.
Learn what your peers think about Symantec Identity Governance and Administration. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
884,976 professionals have used our research since 2012.
it_user176574 - PeerSpot reviewer
Delivery Manager at a tech services company with 51-200 employees
Dec 30, 2014
Yes, we encountered many product issues during deployment, and some were identified as product limitations.
it_user176052 - PeerSpot reviewer
Manager at Flex Consultancy Services Pte Ltd
Dec 31, 2014
Lack of a comprehensive attestation component/product and easy to use workflow that supports both attestation and provisioning.
it_user178146 - PeerSpot reviewer
Manager, Domain Services Tech Ops at a hospitality company with 1,001-5,000 employees
Jan 5, 2015
Despite having a Linux/JBOSS version it does not perform at the same level of proficiency as Windows/.NET.
it_user178560 - PeerSpot reviewer
Assistant Manager at a transportation company with 1,001-5,000 employees
Jan 6, 2015
It was a little complex.
it_user183003 - PeerSpot reviewer
Director of Engineering at a tech services company with 51-200 employees
Jan 19, 2015
Its delegation model, while IDM has the capability to delegate, the delegation process is not intuitive or forthcoming to the clients.
it_user184776 - PeerSpot reviewer
Senior Technical Consultant at a consultancy with 51-200 employees
Jan 22, 2015
Yes, sometimes the connection with the DB is lost, and it isn't fully recovered without restarting the server.
it_user201936 - PeerSpot reviewer
Security Manager at a tech services company with 10,001+ employees
Feb 28, 2015
Subsequent functionality within CA IM is not appropriately documented creating issues.