

Symantec Identity Governance and Administration and Microsoft Entra ID both compete in the identity management category. Symantec is preferred for its comprehensive governance features, while Microsoft Entra ID is favored for its cloud functionality and integration with Microsoft services.
Features: Symantec Identity Governance and Administration offers user provisioning enhanced by Policy Xpress, and a robust provisioning engine with various configuration options for connectors and workflows. It also provides out-of-the-box connectors and ease of use for role-based access management. Microsoft Entra ID features multi-factor authentication, single sign-on, and integration with Microsoft services. It is noted for its cloud-based identity solutions and intuitive administrative capabilities.
Room for Improvement: Symantec Identity Governance and Administration could improve integration with major HR and GRC systems, enhance its user interface, and streamline workflows. It also needs advancements in custom connector development, third-party application integrations, and technical support. Microsoft Entra ID faces challenges with complex documentation and high pricing for advanced features. Enhancements in integration with non-Microsoft applications and user interfaces are needed, along with stronger governance functionalities.
Ease of Deployment and Customer Service: Symantec Identity Governance and Administration is primarily deployed on-premises, offering a stable IT environment but relying on physical infrastructure, and receiving mixed customer service reviews. Microsoft Entra ID supports flexible deployment options including cloud environments, is praised for its cloud-native agility and community support, though pricing complexity is a concern.
Pricing and ROI: Symantec Identity Governance and Administration is seen as mid-range in pricing, with room for negotiation and recognized ROI from automation and centralized management. Microsoft Entra ID offers premium features at a higher cost, with user-based subscriptions providing value, especially to existing Microsoft ecosystem users.
We leverage existing licensing, like Windows Server or SQL, and hybrid benefits, and our sales and marketing teams benefit from co-selling and partnership advantages.
We get a return from not needing to pay other vendors to do what we already had from Microsoft, which was better than the competition.
By eliminating the need for multiple VPN channels and enabling direct work from Azure servers, we have achieved approximately 30% efficiency savings.
The actual support when you get to that level is a ten out of ten.
There are immediate answers to any issues that arise with great knowledge and a deep understanding of the product and business needs.
They usually try to deflect, buy time, and often do not address the problem immediately.
Microsoft Entra ID meets our needs better, especially when discussing integration.
Integrating seamlessly with Microsoft services like Microsoft 365, Azure, and other Microsoft platforms, while also supporting integration with thousands of third-party applications such as Salesforce, ServiceNow, and Google Workspace using standards including SAML, OAuth, and OpenID Connect.
We experienced no scalability issues with Microsoft Entra ID.
It's a critical solution that we can't do without.
I haven't experienced any downtime, crashes, or performance issues with Microsoft Entra ID.
I have not experienced any downtime, crashes, or performance issues with Microsoft Entra ID.
A recent incident we dealt with took four months to resolve with a seven-day deadline, which was quite frustrating.
Synchronization issues occasionally occur, making it challenging to analyze logs and pinpoint the exact problem.
There is a need for better transformation support from on-premises Active Directory policies to the cloud, as Entra ID doesn't cover this sufficiently yet.
We are getting our money's worth.
Microsoft sets pricing based on customer demand, adjusting to find the optimal balance between sales volume and profit per unit, similar to how Costco manages product prices.
Most features of Entra ID are part of Microsoft's ecosystem and included in Microsoft 365 bundles, which means there are no additional costs associated with pricing and licensing.
We can secure the applications that we are building and make sure that if the application were to be compromised, there is no full access to a customer's environment causing issues and other security concerns.
It's integrated with Microsoft technologies like Authenticator, SSO, and MFA, streamlining operations and creating a seamless environment.
The granular control, such as preventing logins from specific locations, enhances security significantly.
| Product | Mindshare (%) |
|---|---|
| Microsoft Entra ID | 6.9% |
| Symantec Identity Governance and Administration | 2.5% |
| Other | 90.6% |

| Company Size | Count |
|---|---|
| Small Business | 90 |
| Midsize Enterprise | 40 |
| Large Enterprise | 161 |
| Company Size | Count |
|---|---|
| Small Business | 23 |
| Midsize Enterprise | 9 |
| Large Enterprise | 45 |
Microsoft Entra ID is an advanced identity and access management service offering seamless single sign-on, multifactor authentication, and centralized user access across applications, enhancing security and efficiency for organizations transitioning to cloud-based environments.
Recognized for its centralized management, Microsoft Entra ID significantly boosts organizational security by integrating features such as conditional access and identity protection. It supports a wide array of applications, facilitating a secure transition from on-premises to scalable cloud environments. By adopting robust security measures and flexible identity management, organizations can streamline operations and ensure consistent user experiences. However, challenges like confusing licensing costs, outdated documentation, and limited integration with non-Microsoft applications persist. Enhancements in technical support, interface design, and more granular permissions are needed to address these issues effectively.
What are the key features of Microsoft Entra ID?In healthcare, Microsoft Entra ID facilitates secure patient record access and compliance with industry regulations. Financial institutions rely on it for robust security measures in safeguarding client data. In the education sector, it streamlines access to online resources for students and faculty. Global enterprises benefit from its ability to manage complex identity frameworks across multiple regions, ensuring reliable security amidst increasing cyber threats.
Symantec Identity Governance and Administration offers automated management for identity lifecycles, provisioning, and entitlements, featuring easy integration, flexibility, role-based access, and strong compliance support.
This software provides effective identity lifecycle automation, entitlement management, provisioning, and access control while offering codeless customization through Policy and Identity Xpress technology. The integration with multiple applications supports regulatory compliance efforts, enhancing security and operational efficiency with a user-friendly interface. Users appreciate its ease of customization, though challenges in integrating with cloud services and external systems remain. Improvements are needed in technical support, reporting capabilities, and workflows. Its comprehensive identity solutions target sectors like retail, financial, and government, emphasizing risk management and compliance while integrating with HR systems.
What key features does it offer?Organizations in retail, financial, and government sectors utilize this software to streamline identity management and standardize user accounts. Businesses focus on user creation, privilege management, and compliance certification by aligning access with business rules. Integration with HR systems for identity solutions is achieved through technical customizations.
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