

Okta Platform and Microsoft Entra ID are strong competitors in the identity management sector, each excelling in different areas. Okta Platform offers immediate deployment advantages thanks to its features, while Microsoft Entra ID is preferred for its integration within Microsoft's ecosystem, making it suitable for enterprise users.
Features: Okta Platform includes features like Universal Directory, adaptive MFA, and the Okta Platform Integration Network for quick deployments. Microsoft Entra ID shines with conditional access, identity protection, and comprehensive user provisioning features, making it a robust choice for identity management and security.
Room for Improvement: Okta Platform users report wanting improvements in user experience, particularly regarding system log verbosity and UI simplicity. Microsoft Entra ID is often critiqued for its complex interface and some users desire more granular customization options within Conditional Access.
Ease of Deployment and Customer Service: Both Okta Platform and Microsoft Entra ID support multiple deployment options, including Public, Private, and Hybrid Clouds. Okta's customer service is considered reliable and professional, though sometimes slow. Microsoft Entra ID offers varied support experiences depending on the selected support tier, with some users noting that support and documentation could be improved.
Pricing and ROI: Okta Platform's straightforward pricing and good value for money contribute to time savings and improved identity management processes, although it may seem expensive for smaller companies. Microsoft Entra ID is appreciated for its affordability in large enterprise bundles like Office 365, despite its complex pricing model for premium features, offering significant ROI through security and IT efficiency.
We leverage existing licensing, like Windows Server or SQL, and hybrid benefits, and our sales and marketing teams benefit from co-selling and partnership advantages.
We get a return from not needing to pay other vendors to do what we already had from Microsoft, which was better than the competition.
By eliminating the need for multiple VPN channels and enabling direct work from Azure servers, we have achieved approximately 30% efficiency savings.
We have our dashboard to log in via Okta Workforce Identity.
It has saved approximately 50 to 80 percent of our time.
We have seen a 60% reduction in password reset help desk tickets.
The actual support when you get to that level is a ten out of ten.
There are immediate answers to any issues that arise with great knowledge and a deep understanding of the product and business needs.
They usually try to deflect, buy time, and often do not address the problem immediately.
They are very supportive; they just open a ticket, and they support us very professionally.
We had an issue a couple of years ago that was swiftly resolved by the support team, showing their efficiency.
We had an issue with the Okta Workforce Identity dashboard once in 2023 when we had an outage, but it recovered in a few minutes.
Microsoft Entra ID meets our needs better, especially when discussing integration.
We experienced no scalability issues with Microsoft Entra ID.
Its scalability is impressive, aided by Microsoft's efforts to expand its data centers.
The scalability of Okta Platform is impressive, but its effectiveness relies on how integrations are designed, rate limits are handled, and day-to-day operations are managed.
Scalability is handled because Okta Platform is a SaaS solution, so it is infinitely scalable.
Okta Platform can be scaled across different applications, platforms, and even for dashboard missions.
It's a critical solution that we can't do without.
I haven't experienced any downtime, crashes, or performance issues with Microsoft Entra ID.
I have not experienced any downtime, crashes, or performance issues with Microsoft Entra ID.
Okta Workforce Identity is a stable product.
There are no doubts regarding the stability of Okta Customer Identity.
When you are doing basic things, it is straightforward, but if you are going to be doing workflows, other things, or recon and trust, then there is effort involved, and that is where it gets convoluted.
A recent incident we dealt with took four months to resolve with a seven-day deadline, which was quite frustrating.
Synchronization issues occasionally occur, making it challenging to analyze logs and pinpoint the exact problem.
There is a need for better transformation support from on-premises Active Directory policies to the cloud, as Entra ID doesn't cover this sufficiently yet.
If there was a fingerprint option, then only the person who has already added their fingerprint on their mobile phone could access it.
If someone is a beginner with Okta Platform, the UI should be simplified, and the language used should make it easier for them to understand the concepts and what they are trying to do.
Since we started using it in 2019, we have observed numerous enhancements to increase security.
We are getting our money's worth.
Microsoft sets pricing based on customer demand, adjusting to find the optimal balance between sales volume and profit per unit, similar to how Costco manages product prices.
Most features of Entra ID are part of Microsoft's ecosystem and included in Microsoft 365 bundles, which means there are no additional costs associated with pricing and licensing.
Despite the cost, it's cheaper than the potential financial loss from a security breach.
It is certainly not cheap, but the features that you get, the functionality that you get, and whatever use cases that you have, it definitely satisfies those.
The pricing per-user list drops when user counts rise and with multi-year commitments.
We can secure the applications that we are building and make sure that if the application were to be compromised, there is no full access to a customer's environment causing issues and other security concerns.
It's integrated with Microsoft technologies like Authenticator, SSO, and MFA, streamlining operations and creating a seamless environment.
The granular control, such as preventing logins from specific locations, enhances security significantly.
One of its most valuable features is its easy integration with various applications through its extensive application directory, offering hundreds or thousands of applications ready to configure.
It offers around eight thousand five hundred out-of-the-box connectors, providing an edge over other tools.
For the end user, it is beneficial as they do not have to remember a password or keep the password on a post-it for different applications; they just authenticate once to access several services and service providers.
| Product | Mindshare (%) |
|---|---|
| Microsoft Entra ID | 18.5% |
| Okta Platform | 9.0% |
| Other | 72.5% |

| Company Size | Count |
|---|---|
| Small Business | 88 |
| Midsize Enterprise | 39 |
| Large Enterprise | 159 |
| Company Size | Count |
|---|---|
| Small Business | 44 |
| Midsize Enterprise | 23 |
| Large Enterprise | 50 |
Microsoft Entra ID is an advanced identity and access management service offering seamless single sign-on, multifactor authentication, and centralized user access across applications, enhancing security and efficiency for organizations transitioning to cloud-based environments.
Recognized for its centralized management, Microsoft Entra ID significantly boosts organizational security by integrating features such as conditional access and identity protection. It supports a wide array of applications, facilitating a secure transition from on-premises to scalable cloud environments. By adopting robust security measures and flexible identity management, organizations can streamline operations and ensure consistent user experiences. However, challenges like confusing licensing costs, outdated documentation, and limited integration with non-Microsoft applications persist. Enhancements in technical support, interface design, and more granular permissions are needed to address these issues effectively.
What are the key features of Microsoft Entra ID?In healthcare, Microsoft Entra ID facilitates secure patient record access and compliance with industry regulations. Financial institutions rely on it for robust security measures in safeguarding client data. In the education sector, it streamlines access to online resources for students and faculty. Global enterprises benefit from its ability to manage complex identity frameworks across multiple regions, ensuring reliable security amidst increasing cyber threats.
Okta Platform provides comprehensive identity and access management, featuring Active Directory Sync, user management, and app auto-provisioning. It ensures security through single sign-on and adaptive multi-factor authentication.
Okta Platform offers advanced integration capabilities, allowing seamless connection with in-house and cloud applications. Security features are robust, incorporating multi-factor authentication and SSO to prevent unauthorized access. Users benefit from its ease of use and the ability to integrate and manage numerous applications effectively. While generally praised, users note areas for improvement, such as high costs and complex setups. Better integrations with on-premises systems and third-party tools are desired along with enhanced error logging and reporting features.
What are Okta's key features?Companies across industries implement Okta to secure user authentication and streamline onboarding processes. It supports access management for both on-premises and cloud applications, synchronizing directories and facilitating SaaS services. Organizations benefit from reduced credential management complexity and improved IT infrastructure compliance.
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