

Ping Identity Platform and Microsoft Entra ID compete in the identity management space. Users prefer Ping Identity Platform for its user experience and customer support, while Microsoft Entra ID's robust features and overall value give it an edge despite higher costs.
Features: Ping Identity Platform is known for its advanced security protocols, ease of integration with various applications, and seamless user experience. Microsoft Entra ID offers extensive cloud capabilities, comprehensive administrative controls, and a feature set aligned with modern enterprise needs.
Room for Improvement: Ping Identity Platform could benefit from better documentation, a more straightforward setup process, and enhanced performance during peak times. Microsoft Entra ID needs to address performance issues, provide more frequent updates, and simplify its initial setup.
Ease of Deployment and Customer Service: Ping Identity Platform has straightforward deployment and responsive customer support. Microsoft Entra ID, despite its complex initial setup, excels in ongoing support and deployment flexibility, especially in cloud environments.
Pricing and ROI: Ping Identity Platform has reasonable setup costs and satisfactory ROI. Microsoft Entra ID has higher initial costs but its extensive features and superior integration capabilities justify the expense, leading to a higher perceived ROI.
We leverage existing licensing, like Windows Server or SQL, and hybrid benefits, and our sales and marketing teams benefit from co-selling and partnership advantages.
We get a return from not needing to pay other vendors to do what we already had from Microsoft, which was better than the competition.
By eliminating the need for multiple VPN channels and enabling direct work from Azure servers, we have achieved approximately 30% efficiency savings.
The actual support when you get to that level is a ten out of ten.
There are immediate answers to any issues that arise with great knowledge and a deep understanding of the product and business needs.
They usually try to deflect, buy time, and often do not address the problem immediately.
I have reached out to technical support for troubleshooting SAML certificate mismatches and federated errors between Ping and enterprise apps.
The problem with the support team is that I do not like support; the day of the threat image, they never come on the call and unless it is a priority, they never come to call to defend it and to provide any kind of solutions.
I would rate the technical support for Ping Identity Platform seven out of ten because of their limited support and late availability.
Microsoft Entra ID meets our needs better, especially when discussing integration.
Integrating seamlessly with Microsoft services like Microsoft 365, Azure, and other Microsoft platforms, while also supporting integration with thousands of third-party applications such as Salesforce, ServiceNow, and Google Workspace using standards including SAML, OAuth, and OpenID Connect.
We experienced no scalability issues with Microsoft Entra ID.
It's a critical solution that we can't do without.
I haven't experienced any downtime, crashes, or performance issues with Microsoft Entra ID.
I have not experienced any downtime, crashes, or performance issues with Microsoft Entra ID.
Ping Identity Platform demonstrates strong stability, as it is not prone to bugs.
In terms of stability for Ping Identity Platform, we haven't faced any issues till now.
Overall, I see PingFederate as a stable product.
A recent incident we dealt with took four months to resolve with a seven-day deadline, which was quite frustrating.
Synchronization issues occasionally occur, making it challenging to analyze logs and pinpoint the exact problem.
Once you have the connector, there are multiple methods to set up Microsoft Entra ID, but fundamentally, it depends on how you want to integrate your on-premises Active Directory with Azure Active Directory.
I would like to enable ServiceNow Generative AI for auto-diagnosing PingFederate SSO failures and suggest remediation steps.
Ping Identity Platform has multiple products for access management, identity management, a solution for API security, a solution for authorization, and a product for identity verification.
There is a very limited number of legacy support, which can pose potential difficulties in integrating with certain older or legacy systems.
We are getting our money's worth.
Microsoft sets pricing based on customer demand, adjusting to find the optimal balance between sales volume and profit per unit, similar to how Costco manages product prices.
Most features of Entra ID are part of Microsoft's ecosystem and included in Microsoft 365 bundles, which means there are no additional costs associated with pricing and licensing.
Regarding pricing for Ping Identity Platform, I would rate it eight out of ten.
We can secure the applications that we are building and make sure that if the application were to be compromised, there is no full access to a customer's environment causing issues and other security concerns.
It's integrated with Microsoft technologies like Authenticator, SSO, and MFA, streamlining operations and creating a seamless environment.
The granular control, such as preventing logins from specific locations, enhances security significantly.
The platform enhances security measures by analyzing multi-factor authentication attempts, highlighting suspicious patterns, and generating compliance reports.
Ping Identity Platform can be accessed both on-premises and in the cloud, allowing for high flexibility in creating user flows and policies tailored to client requirements.
It's a converged platform which can do both identity management, access management, and recently they are bringing privilege management capability as well.
| Product | Mindshare (%) |
|---|---|
| Microsoft Entra ID | 5.6% |
| Ping Identity Platform | 3.0% |
| Other | 91.4% |


| Company Size | Count |
|---|---|
| Small Business | 91 |
| Midsize Enterprise | 42 |
| Large Enterprise | 162 |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 2 |
| Large Enterprise | 22 |
Microsoft Entra ID offers advanced identity management capabilities, ensuring security and efficiency with features like single sign-on and multifactor authentication.
Designed for hybrid environments, Microsoft Entra ID provides seamless synchronization between on-premises Active Directory and Azure Active Directory, enhancing security with multifactor authentication and conditional access. By integrating with a broad spectrum of cloud services, it supports user authentication and mobile device management, facilitating streamlined application registration and secure API access.
What are the most notable features of Microsoft Entra ID?In finance and healthcare, Microsoft Entra ID plays a crucial role in managing access to sensitive information while maintaining compliance with industry regulations. Retail and manufacturing sectors leverage its capabilities for secure supply chain operations and partner collaboration.
Ping Identity Platform offers cloud capabilities for applications, supporting Single Sign-On, Multi-Factor Authentication, and passwordless authentication. It features flexible integrations and federated identity management, enhancing security through detailed compliance features and seamless IDP integration.
This platform meets enterprise needs with role-based access control, device management, API security, and risk-based adaptations. Its BYOD support, ease of integration, biometric authentication methods, and customizable options with PingFederate aid in enhancing security and convenience. Challenges such as the complex management console, network reliability, and limited customization are present. Users find areas for improvement in incident response features, bio-certification, and network handling for IP classification. Community support and documentation need strengthening to address existing device tracking and token management issues.
What are the key features of Ping Identity Platform?In industries such as finance, healthcare, and IT, enterprises deploy Ping Identity Platform for its ability to implement seamless SSO and MFA. It integrates with protocols like SAML, OAuth, and OpenID Connect to secure communications and user identities. This enhances security and user convenience for customer-facing and internal applications.
We monitor all Authentication Systems reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.