Compare SAP vs Virtustream

SAP

Based on 1644 reviews.

Virtustream

Based on 4 reviews.

Sample Customers

SAP HANA Enterprise Cloud

FC Bayern Munich, Reuters News Agency, MEMEBOX

Virtustream xStream

Continental, Domino Foods, Florida Crystals, Intel, Lanx, UOL Group

vCloud Air

Lumeta, LifeSite, Clear Tec Solutions, National Physician Services, Queens University of Charlotte, California Natural Resources Agency, Pacific Disaster Center, Seventy Seven Energy Inc., Columbia Sportswear , CSS Corp

Popular Solutions

SAP S/4HANA

61 reviews

SAP BusinessObjects Business Intelligence Platform

14 reviews

SAP ERP

9 reviews

vCloud Air

0 reviews

Virtustream xStream

0 reviews

Top Industries

Manufacturing Company

13%

Computer Software Company

Financial Services Firm

Comms Service Provider

No Data Available

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Salman Mukhtar Baig
SAP Technical Manager at a manufacturing company
The usual use cases for SAP HANA Enterprise Cloud that I work with include many tools. At the time of the...
Read full review of SAP HANA Enterprise Cloud »
Pavlina Pankova
Competence Leader - BI at a computer software company
The usual use cases for SAP Analytics Cloud that I work with are to make it simple, either reporting, or planning, or...
Read full review of SAP Analytics Cloud »
Kopparapu Venkatesh Prasad
Engineer at a tech vendor
SAP PowerDesigner is a tool that helps us create our database and monitor our data to reduce redundancy. I will...
Read full review of SAP PowerDesigner »
ShahzadRafique
Head of Product strategy (Mobility & Islamic Banking) at a computer software company
It was basically for branchless banking and mobile wallet. There are multiple use cases built on top of that...
Read full review of SAP Mobile Platform »
Anonymous User
Senior Advisor at a government
I have worked with SAP Adaptive Server Enterprise, SAP Adaptive Server Enterprise IQ, and Replication Server. I also...
Read full review of SAP Adaptive Server Enterprise »

Review 1 of 5

RONNIE HENRY
Business Systems Manager at a consultancy
We are using the solution to host our mission-critical applications.
Read full review of Virtustream xStream »
Anonymous User
Sr vSpecialist

Read full review of vCloud Air »

Review 1 of 2

Customer Service

Renelia Villanueva
Vice President & Group Head People & Workplace Management at a comms service provider
The technical support is acceptable. However, I work in HRIS and we have an internal IT team that handles initial...
Read full review of SAP SuccessFactors Learning »
Vishal Khare
IT manager at a wholesaler/distributor
While I have never contacted technical support, my technical team has. Their level of service is fine. We have an...
Read full review of SAP Process Orchestration »
ShahzadRafique
Head of Product strategy (Mobility & Islamic Banking) at a computer software company
We have been getting support from SAP on the technical aspects, however, we don't normally require much technical...
Read full review of SAP Mobile Platform »
ClaudeDa Silva
Ho Finance Methods and Tools at a aerospace/defense firm
I have not contacted SAP support and have not experienced any issues requiring their assistance.
Read full review of SAP S/4HANA Cloud »
Declan Dempsey
Senior Consultant at a computer software company
From SAP, I honestly have never used technical support. I usually have enough knowledge to figure out any adjustment...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Zonaid Zonaid
SAP Associate Consultant FICO at a tech services company
Technical support is very helpful and I rate it an eight out of ten.
Read full review of SAP S/4HANA Cloud »
Vedat Gunes
BI & Analytics Manager at a insurance company
I have used the support from SAP BusinessObjects Business Intelligence Platform. I rate the support from SAP...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Alaba Ayotunde O. OLUWAYIMIKA
It Asset Management Lead at a consumer goods company
We have in-house support. Calling technical support sometimes takes a while, but we have some people who have the...
Read full review of SAP SuccessFactors »
ATUL SHELARE
Information Technology Department at a manufacturing company
Communication between users and SAP team can also be improved, as it often is not as effective as it should be, which...
Read full review of SAP S/4HANA Finance »
Prabhu Reddy
SAP Practice Manager at a computer software company
I have had good responses from the support. I rate the support from SAP HANA a ten out of ten.
Read full review of SAP HANA »
Kumar Saurav
Director - SAP BTP at a tech services company
SAP has improved greatly in terms of technical support. Based on input from various companies, including us, they...
Read full review of SAP Cloud Platform »
Anonymous User
SAP Technical Lead at a tech services company
6/10
Read full review of Sybase Afaria [EOL] »
ImranHasware
Vice President at a tech services company
Since I haven't faced any issues with the solution, I haven't contacted technical support yet.
Read full review of SAP HANA »
Anonymous User
SAP BW on HANA/BO Consultant at a energy/utilities company
It's good, and around three to four years ago, SAP’s technical support was not up to the mark. Now SAP it is reliable...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Darweesh Saber
SAP HCM Senior Consultant at a sports company
The solution's support team always addresses our problems very well.
Read full review of SAP HCM »
Jesús Antonio Santos Giraldo
Development Specialist at a healthcare company
We generally receive support from the vendor. If the problem needs more expertise, then we call SAP, but normally we...
Read full review of SAP ERP »
MichaelZilz
IT Consultant in House at a non-tech company
The technical support from Signavio is excellent. We had a problem with the database migration that was caused by a...
Read full review of SAP Signavio Process Manager »
Girish Ogirala
Enterprise Architect at a manufacturing company
The quality of customer service is excellent, and the speed is commendable. I would rate their support as a seven on...
Read full review of SAP S/4HANA »
VenkataM
Deputy General Manager -IT at a mining and metals company
We have contacted technical support and we are satisfied with them.
Read full review of SAP Business One »
PremKumarR
Finance Analyst at a tech vendor
The customer support for SAP HANA is good.
Read full review of SAP HANA »
Anonymous User
Enterprise Architect at a healthcare company
The SAP BusinessObjects Business Intelligence Platform we use are not too advanced so we haven't had much need to...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Senior SAP Solutions Analyst at a healthcare company
We do not use support from SAP but we have third-party support.
Read full review of SAP ERP »
Anonymous User
Senior System Analyst at a energy/utilities company
Customer Service: Satisfactory. Technical Support: 6 out of 10
Read full review of SAP ERP »
Anonymous User
SAP Technology Manager at a financial services firm
Customer support is good. It's very nice. There are no more issues with that. When I post SAP tickets that I mark as...
Read full review of SAP S/4HANA »
Anonymous User
SAP Offering Solution Architect at a computer software company
Since it is on the cloud, the technical support required is pretty minimum for us. The technical support is provided...
Read full review of SAP SuccessFactors »
Ravikanth Kotagiri
Vice President at a venture capital & private equity firm
I would give technical support a six out of ten. There is room for improvement, particularly in areas such as quality...
Read full review of SAP Business One »
AndresHarry
SAP BC CONSULTANT at a consultancy
I have contacted SAP's technical support, mainly for incidents rather than during installation. They're about 90%...
Read full review of SAP S/4HANA »
Ahmed Abdelhady
Executive Manager & CO. Founder at a tech services company
I would rate customer service and technical support from SAP as a seven, on a scale from one to 10, where one is the...
Read full review of SAP HANA Enterprise Cloud »
Paul Kellett
Software Engineer at a energy/utilities company
Average. Technical support from SAP is mediocre. The local support is decent.
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Lead Consultant at a retailer
We have been happy with the technical support from SAP.
Read full review of SAP S/4HANA »

Review 1 of 30

RONNIE HENRY
Business Systems Manager at a consultancy
The customer service is mission-critical with great service. I rate the technical support a nine out of ten.
Read full review of Virtustream xStream »
Saurabh Chandratre
Director Solutions Architect - EMEA & APAC at a tech services company
The support that I received on vCloud Air projects from the client relationship manager to the technical support was...
Read full review of vCloud Air »

Review 1 of 2

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.