Compare Sauce Labs vs Worksoft

Sauce Labs

Based on 115 reviews.

Worksoft

Based on 78 reviews.

Latest Research

Buyer's Guide

Sauce Labs vs. Worksoft Certify

March 2026

Worksoft Certify vs. Sauce Labs

Updated: March 2026

Buyer's Guide

Sauce Labs vs. Worksoft Certify

March 2026

Sauce Labs vs. Worksoft Certify

Updated: March 2026

Sample Customers

Sauce Labs

Salesforce.com, Mozilla, Zendesk, Puppet Labs, Twitter, Bank of America, Eventbrite, Bleacher Report, Okta, Intuit, Travelocity, Sharecare, CapitalOne.

Sauce Visual

Autodesk

Worksoft Certify

Kraft, Reliant Energy, Richemont, Applied Materials, Siemens PLM, Mosaic, Dow Corning, ebay, IBM, Accenture, Fortis BC, US Government, Southwest Airlines

Popular Solutions

2 reviews

0 reviews

0 reviews

14 reviews

Top Industries

Financial Services Firm

12%

Computer Software Company

10%

Comms Service Provider

Manufacturing Company

15%

Retailer

Energy/Utilities Company

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

RajeevSAwant
Head Automation CoE at Truglobal
TestObject are building a low-code testing platform for API testing and visual testing. Recently they have acquired a...
Read full review of TestObject »
Vijay Sawale
Test Associate & Manager at IGT Solutions
AutonomIQ TestIQ is a tool from SoftLab. My company uses the solution since it is a low-code and no-code automation...
Read full review of AutonomIQ TestIQ »

Review 1 of 2

Muddisetty Arun Kumar
WorkSoft Certified Automation Engineer at Qualesce
Our main use case of Worksoft Certify is to automate front-end web application testing. The standout feature is the...
Read full review of Worksoft Certify »

Review 1 of 1

Customer Service

Nitu Singh
Test Automation Snr. Consultant at a insurance company
Overall, technical support has been really good. They have responded to our questions and have triaged pretty quickly...
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Anonymous User
Test Analyst at a tech services company
Customer Service: Good. Technical Support: Good.
Read full review of Sauce Labs »
Anonymous User
Sr. Performance Test Engineer at a tech services company
Customer Service: I have not directly communicated with customer service. Technical Support: I haven't had to use...
Read full review of Sauce Labs »
Anonymous User
QA Director at Bridgetree
Customer service from the initial query to sauce labs to the product evaluation to contract negotiations to purchase...
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Anonymous User
Health Systems QA Automation Engineer (SDET) at a healthcare company
Customer Service: Excellent, so far. Technical Support: Excellent, so far.
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Anonymous User
Test Engineer II at a tech services company
Customer Service: Customer service is 10/10. Sauce Labs is quick to help and easy to reach out to for information or...
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Anonymous User
Test Engineer at a media company
Customer Service: Pretty good. The customer service guys are responsive, and will respond with a reply in less than a...
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Anonymous User
Quality Engineering Intern at a tech company
Good. According to my experiences, the technical support engineers typically reply to emails within a day.
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Anonymous User
Team Lead/Manager at a media company
Customer Service: 10/10 Technical Support: Good.
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Anonymous User
Software Tester at a comms service provider
Customer Service: Good. Technical Support: It's the best.
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Anonymous User
Software Development Engineer at a computer software company
Customer Service: Haven't had the need to interact with them. Technical Support: Haven't had the need to call them.
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Anonymous User
Works at a insurance company
Customer Service: Very positive. From the sales reps to the customer success reps, Sauce Labs is truly dedicated to...
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Anonymous User
Software Testing Enigneer (QA) at a tech services company
Customer Service: Sauce Labs support has been very helpful, and they are always friendly, even when it's not always a...
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Anonymous User
Software Test Engineer at a media company
Customer Service: Three out of five. Technical Support: Three out of five.
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Anonymous User
QA Engineer at a tech services company
Customer Service: Customer support is excellent. I would give them a rating of 10 out of 10. Technical Support:...
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Anonymous User
Software Developer Trainee at a tech services company
Customer Service: 4.8 out of 5 Technical Support: 4.5 out of 5
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Anonymous User
Senior QA Engineer at a tech services company
They are great! Always friendly and thorough.
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Chris Cha
Software Developer Engineer in Test at a retailer
Support is great, including the support ticketing. Every time I've had a support ticket, they have replied. If they...
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Anonymous User
QA Manager at a tech services company
Customer Service: Good. Technical Support: Good.
Read full review of Sauce Labs »
Anonymous User
-- at a tech company
Customer Service: I have not personally needed it yet, but their documentation and examples are solid. Technical...
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Anonymous User
Team Lead at a tech vendor
Customer Service: Good. Technical Support: Good.
Read full review of Sauce Labs »
Anonymous User
Snr Recruiter at a tech company
Customer Service: Customer service is excellent. I would give it a rating of 10 out of 10. Technical Support:...
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Anonymous User
IT Analyst at a manufacturing company
I worked with their customer support for these devices. For the issues that we were facing, they were very...
Read full review of Sauce Labs »
Anonymous User
MTS at a tech services company
I have not contacted customer service or technical support so far.
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Anonymous User
Quality Assurance Engineer at a tech services company
This has been an area of focus from Sauce Labs. Their customer service is unmatched, and their help documents have...
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Anonymous User
Software Engineer at a consultancy
Customer Service: It is the best. Technical Support: It is good.
Read full review of Sauce Labs »
Anonymous User
Sr. QA Automation Engineer
Customer Service: They are amazing. Always get back to me, follow up, everything is amazing. Technical Support: They...
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Anonymous User
Senior Test Lead at a tech company
Customer Service: Amazing. Within 12 hours of ticket creation, I was contacted. Technical Support: Yet to determine.
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Anonymous User
QA Engineer at a retailer
Customer Service: I have not used it. Technical Support: I have not used it.
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Anonymous User
Sr Staff Software Engineer, QA Enablement at a tech vendor
As we run into issues with anything that we are trying to do or integrating with to run our test automation, we reach...
Read full review of Sauce Labs »

Review 1 of 30

Romit Modi
Senior Analyst - Automation Testing at Johnson Controls, Inc.
In terms of support, I would rate them ten out of ten because they continuously follow up with us. They set up...
Read full review of Worksoft Certify »
Venkata Manikanta Somala
Test Engineer at Wipro Limited
Customer service and support were good overall. I’d rate it around 80% based on my experience.
Read full review of Worksoft Certify »
Sabbani Tharun
Automation Consultant at a consultancy
Most of the things would be handed over by my lead when it comes to contacting the technical support or customer...
Read full review of Worksoft Certify »
VincentImmink
Test Lead at Capgemini
The first line support of this solution are not that knowledgeable. They do not know the products well. They have...
Read full review of Worksoft Certify »
Aditya Chakradhar Nanduri
Sr Test Automation Architect at a tech services company
As an architect, I have to compare the support to other automation tools, there are some free tools, such as...
Read full review of Worksoft Certify »
Srabanti Pramanik
Project Manager at a tech services company
We do have technical support from Worksoft Certify. When we do run into issues, we first see if we can sort them out...
Read full review of Worksoft Certify »
Prithviraj Singar
Senior Analyst at Accenture
On a scale of one to ten, I would rate the tech support or customer service team of Worksoft an eight.
Read full review of Worksoft Certify »
Muddisetty Arun Kumar
WorkSoft Certified Automation Engineer at Qualesce
My experience with the technical support and customer service teams has been limited. I would rate the technical...
Read full review of Worksoft Certify »
VarunSrivastava
IT Engineer at Capgemini
I would rate the technical support from Worksoft an eight since my team has had frequent calls with their technical...
Read full review of Worksoft Certify »
Anonymous User
System Engineer at a transportation company
Worksoft technical support is pretty good. A few times where we upgraded, our team members communicated everything to...
Read full review of Worksoft Certify »
Anonymous User
Global Testing Solution Lead at a consumer goods company
Our experience has not been good. There are no SLA's for issue resolution which is an issue for a large enterprise...
Read full review of Worksoft Certify »
Ravikumar Horatti
Associate Project Manager at Bosch
Sometimes, the support engineers will be unaware of the solution for which a support case has been raised. Their...
Read full review of Worksoft Certify »
Anonymous User
SAP Configuration ERP II at a energy/utilities company
The technical support is pretty good. If you open a ticket, they are able to answer it within 24 hours. They are able...
Read full review of Worksoft Certify »
Anonymous User
Technical Lead at a tech services company
Customer Service: 7/10 Technical Support: 7/10
Read full review of Worksoft Certify »
Stan Butler
Principal Software Engineer at a retailer
For the couple of the issues that we were really scratching our heads over, we were in communication with the...
Read full review of Worksoft Certify »
Anonymous User
Senior Consultant at a tech consulting company
I rate Worksoft support five out of 10. They have some general issues that they're they're not testing, but when we...
Read full review of Worksoft Certify »
Anonymous User
Senior Manager, QA & Testing at a mining and metals company
We have not used Worksoft’s technical support so far. We have been in “project mode” and received direct support from...
Read full review of Worksoft Certify »
Vincent Immink
Test Automation Architect at a transportation company
I would rate Worksoft's technical support somewhere between a six or seven out of 10. In two-thirds of the cases we...
Read full review of Worksoft Certify »
James JB Croaff
Software Quality and Test Engineer at a manufacturing company
Customer Service: Customer service is good. Technical Support: Technical support is good.
Read full review of Worksoft Certify »
Anonymous User
QA Manager at a manufacturing company
Worksoft technical support is very helpful, very knowledgeable. Whenever we've had an issue, they've responded very...
Read full review of Worksoft Certify »
Anonymous User
Global ERP Test Manager at a manufacturing company
The technical support is pretty responsive. We haven't had many issues with it. When we were doing an investigation...
Read full review of Worksoft Certify »
Anonymous User
Technical Lead - QA at a tech services company
Customer Service: Haven't contacted customer service so far. Technical Support: Good.
Read full review of Worksoft Certify »
Anonymous User
Principal Consultant ERP at a tech services company
The technical support is good. I would like them to get straight to the problem and provide solutions instead of...
Read full review of Worksoft Certify »
Niku Benson Valles
Test Engineering Manager at a tech vendor
Their technical support is responsive, which is good, and their solutions are timely. We just had a couple of...
Read full review of Worksoft Certify »
Oliver Heil
VP Test and Quality Management at Deutche Telecom
Usually, we have one contact person for support, who then will contact the Worksoft support. Our contact organizes...
Read full review of Worksoft Certify »
Anonymous User
SAP Business Process Consultant at a logistics company
Excellent. They always went above and beyond to timely support our needs
Read full review of Worksoft Certify »
Piyush Lohana
SQA Test Automation Lead at Brambles
I would rate the technical support as a seven out of ten. There is a delay in time zones when we reach out to them....
Read full review of Worksoft Certify »
Judy Zeman
QA Manager at Carrier Global Corp.
Most of our issues have been our own internal infrastructure issues. We have a very tightly controlled...
Read full review of Worksoft Certify »
Anonymous User
IT Quality Assurance Manager at a manufacturing company
They struggle to provide an accurate solution.
Read full review of Worksoft Certify »
Ted Devoe
QA Manager Business Applications at a university
The technical support is very good. They have always been a great help. With a lot of companies, you can't even...
Read full review of Worksoft Certify »

Review 1 of 30

Technical Support

No Data Available

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