Compare Securonix Solutions vs Splunk

Splunk has more than 7,000 customers spread across over 90 countries. These customers include Telenor, UniCredit, ideeli, McKenney's, Tesco, and SurveyMonkey.

Splunk User Behavior Analytics

8 Securities, AAA Western, AdvancedMD, Amaya, Cerner Corporation, CJ O Shopping, CloudShare, Crossroads Foundation, 7-Eleven Indonesia

Splunk SOAR

Recorded Future, Blackstone

Popular Solutions

Securonix Next-Gen SIEM

7 reviews

Securonix UEBA

1 reviews

Splunk Enterprise Security

165 reviews

Splunk AppDynamics

36 reviews

Splunk Cloud Platform

56 reviews

Top Industries

Outsourcing Company

12%

Construction Company

10%

Manufacturing Company

10%

Comms Service Provider

Outsourcing Company

13%

Financial Services Firm

12%

Construction Company

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Assistant VP, Idm Compliance at a financial services firm
We have actually used our company, which is a large one, and we are using multiple Securonix Next-Gen SIEM...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
My primary use case for Securonix UEBA is user threat notification and user behavior analysis.
Read full review of Securonix UEBA »

Review 1 of 2

Sathis-Kumar
Senior Manager at Bank of America
Splunk Enterprise Security is mainly used for enterprise defense like cybersecurity threat detection. We have SOAR...
Read full review of Splunk Enterprise Security »
Shamim Alsharif
Performance Test Engineer at TANIM CONSULTING, LLC
We use real-time application monitoring for financial applications, basically API testing. Our software runs on Red...
Read full review of Splunk AppDynamics »
Vikash Kushwaha
Full-Stack Software Engineer at mindpathtech
We agreed to speak about Splunk SOAR this time. I have worked with Splunk SOAR since 2025. I work with Splunk SOAR as...
Read full review of Splunk SOAR »
Purnambica Kolavennu
Project Manager at AGRICULTURE SKILL COUNCIL OF INDIA (ASCI)
I am Purnambica Kolavennu and I have been working for the past two to three years with the Agriculture Skills Council...
Read full review of Splunk Observability Cloud »
Anonymous User
Partner Account Manager at a wholesaler/distributor
Splunk Cloud Platform is my main use case, which we sell to our channel partners within the channel community that...
Read full review of Splunk Cloud Platform »

Review 1 of 5

Customer Service

Ibrahim Albalawi
SOC Leader at a tech consulting company
Most of the time, their support is very good, but sometimes, we had to escalate the issues. Sometimes, we opened a...
Read full review of Securonix Next-Gen SIEM »
Sebastian Velazquez
Cyber Intelligence Supervisor at a tech services company
Support is an area for improvement because it takes a little time for them to attend to tickets. And regarding more...
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Sudhakaran Krishnan
Consultant at LTI - Larsen & Toubro Infotech
The technical support is fine. I would rate them as eight out of 10.
Read full review of Securonix Next-Gen SIEM »
Pavan Lingam
Cyber Security - Consultant at LTI - Larsen & Toubro Infotech
I rate the technical support a nine out of ten. They're friendly. Whenever we have a P1 issue, we write an email and...
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Indrajit Ghosh
Cyber Security Consultant at LTI - Larsen & Toubro Infotech
Technical support is good, but sometimes we face delays with responses. I would rate technical support as nine out of...
Read full review of Securonix Next-Gen SIEM »
Andres Fuentes
SOC Analyst at ComWare S.A
I would rate their support at 8.5 to nine out of 10. Sometimes it has taken a little while because the investigation...
Read full review of Securonix Next-Gen SIEM »
Rafael-Barrios
Cybersecurity SE at a tech vendor
I have had to call support three or four times, and I would rate them a ten out of ten.
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Mohammed Nadeem Rais
Lead - Cyber Security at NMC Healthcare
Securonix is generally regarded for its strong customer service and support, which is a critical factor in ensuring...
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Mohamad Ammar
Services Sales Consultant at Alpha
Technical support for Securonix is good. I rate the technical support an eight out of ten. I don't give a ten out of...
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Sanjay-Kulkarni
Manager Security Operation Center at a tech services company
The technical support is okay.
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Anonymous User
Executive Vice President,Global Head at a tech vendor
As platinum partners, we have excellent technical support. We have had no issues.
Read full review of Securonix UEBA »
Anonymous User
Cyber Security Analyst at a retailer
Their support was pretty good. We didn't have any issues there. They were pretty fast. Anytime we had downtime or any...
Read full review of Securonix Next-Gen SIEM »
Yi Liu
Principal Member of Technical Staff at AT&T
On a scale of one to ten, I'll give Securonix tech support a ten. They're extremely knowledgeable, they're able to...
Read full review of Securonix UEBA »
Anonymous User
Security Specialist at a tech vendor
We are not raising any questions with customer service or support.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
Six months ago, if someone asked me about the support, I would say, "Not good." Now, the support is pretty effective....
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Jeanpierre Soto Salvatierra
Head of Cybersecurity at a tech services company
The support is excellent. At the service level, they attend to us quickly. We have a post-sale person who follows up...
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Anonymous User
Regional Director, Customer Success (GTM Solutions & Services) at a tech services company
Technical support is terrible. they are very bad. They are not helpful or responsive, and we were quite disappointed...
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Francesco Andre Castro Montoya
Security Developer at a tech consulting company
We have had some slightly delayed response times from technical support, but it is nothing out of the ordinary.
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Anonymous User
VP International Business and Alliances at a tech services company
They excel in response times and quick reactions when there's an actual threat. We work with a particular team which...
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Edward Ruprecht
Lead Cyber Security Engineer at a insurance company
Their technical support has been pretty helpful. We have a lot of direct contacts with some of the higher-level...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
I deal with their tech support on an almost daily basis. I would give it a 6 out of 10.
Read full review of Securonix UEBA »
Bavan Balakrishnan
Senior SOC Developer at XVE Security
Customer support is rated around seven to eight out of ten. The support system requires creating support requests,...
Read full review of Securonix Next-Gen SIEM »
Greg Stewart
Director of Intellectual Property Protection at a pharma/biotech company
I would give them a ten out of ten on technical support. In the past, we did have some issues with their technical...
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Anonymous User
Assistant VP, Idm Compliance at a financial services firm
For technical support, I can rate it as seven. They also have the same issues other vendors are facing. They are good...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
SVP Insider Threat at a financial services firm
Technical support is fairly good. I meet with them on a weekly basis. I give them any concerns, issues, use-case...
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Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
The support system is not very good as of now. They have a local support team based here and in India.
Read full review of Securonix UEBA »
Anonymous User
Leader - Investigations, Insider Threat at a tech services company
Technical support is excellent.
Read full review of Securonix Next-Gen SIEM »
GarySingh
Cyber Security Team Lead at Avalara
In the initial setup itself we needed to dive deep into this. We had some deep technical questions and we were lucky...
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Anonymous User
Works
The technical support from Securonix is good. If I raise a ticket, it initially goes to the L1 team, but the next...
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Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
I find customer service to be very good.
Read full review of Securonix Next-Gen SIEM »

Review 1 of 30

Aleem Cummins
Cheif Outcome Activator at Outcome Activation
I would evaluate customer service and technical support as fantastic; nobody is better.
Read full review of Splunk Observability Cloud »
Sylvain Germe
Application and Network Performance Engineer at a tech services company
The support for AppDynamics used to be very good, and now it could be better. The support team could be more...
Read full review of Splunk AppDynamics »
Lakshman Kanuru
Module Lead at ValueLabs
It takes a lot of time for the support team to resolve issues. In short, it takes a lot of time for Splunk's support...
Read full review of Splunk Cloud Platform »
Harshal Pachpande
Security Operation Consultant at SecurView
Splunk has continuously helped in terms of any issues or outages, helping us troubleshoot and having troubleshooting...
Read full review of Splunk Enterprise Security »
Cemil Altug
Hybrid Cyber Security Team Lead at dndx
I didn’t contacted the customer support. Spunk has a website and community which has everything you need.
Read full review of Splunk Enterprise Platform »
Vishal Awasthi
Cyber Security Consultant at EY
The customer support is adequate and very helpful.
Read full review of Splunk Enterprise Platform »
GautamKar
Staff Performance Engineer at ServiceNow
It is good. I have not had any major issues where support was lacking, so I would rate it positively.
Read full review of Splunk Enterprise Security »
JOEL MUNDOH
Splunk Administrator / Architect at MetLife
The quality of support depends on the individual use case and how we configure the solution.
Read full review of Splunk ITSI (IT Service Intelligence) »
SivaKuppala
Enterprise Architect at Wipro Limited
Splunk offers different tiers of support: standard, premium, and mission-critical. Premium and mission-critical...
Read full review of Splunk User Behavior Analytics »
Chandan-Kumar
Director for the End-User Performance at a financial services firm
Overall, technical support has been very good. We're very satisfied with their level of support. So far, it's been...
Read full review of Splunk AppDynamics »
Mohammed Hassan
Regional Director at iSecureMind Integrated Solutions
Splunk's technical support is at the same level for all products, although we have not opened many tickets.
Read full review of Splunk Enterprise Platform »
Divya More
Technical Support at Softcell Technologies Limited
I rate the technical support a nine out of ten.
Read full review of Splunk Enterprise Security »
Vikas Dusa
Cyber Security Trainer and Programmer at Freelancer
The technical support team is good.
Read full review of Splunk Enterprise Security »
SAURABHYADAV4
Consultant at HCL Technologies
I've been using Splunk products for a long time. Overall, I am pretty satisfied with the quality of service of the...
Read full review of Splunk SOAR »
Jabez Daniel
Advance Data Engineer(Cyber Security) at Novo Nordisk
I'd rate Splunk's technical support around five because compared to IBM QRadar, their support is much better. I feel...
Read full review of Splunk SOAR »
Faith Owoyemi
Senior Security Capabilities Engineer at a media company
Customer support for Splunk Observability Cloud is fast and efficient.I would rate the customer support a 10 on a...
Read full review of Splunk Observability Cloud »
Venkatesh
Security Analyst at a tech services company
Technical support is good.
Read full review of Splunk Enterprise Security »
Anonymous User
Senior Systems Engineer at a manufacturing company
Customer Service: 8 out of 10 - I felt that the AppDynamics team was very engaged and more than willing to help but...
Read full review of Splunk AppDynamics »
Anonymous User
Senior Analyst Production Application Support at a leisure / travel company
When I open a ticket, it is resolved quickly. They are very responsive; very fast to get back to us and very thorough...
Read full review of Splunk AppDynamics »
Al Sedghi
Chief Technology Officer at Globalnet Research Corporation
Prior to Splunk acquiring Phantom, the support for this solution was subpar. Now, however, the support model has...
Read full review of Splunk SOAR »
Anonymous User
IT Consultant at a outsourcing company
With the streamlining, it's a lot easier for the end customers. They've noticed a quicker turnaround for low-level...
Read full review of Splunk Enterprise Security »
Anonymous User
Engineer, Infrastructure Applications at a healthcare company
Customer Service: Customer service is excellent both during the purchase and ownership lifecycle. Technical Support:...
Read full review of Splunk Enterprise Security »
Anonymous User
Senior Manager, Analytics & Insights at a consultancy
We have contacted the support and most of the reasons we have contact support has been project-related. For example,...
Read full review of Splunk Enterprise Security »
Anonymous User
Senior Performance Engineer at a financial services firm
Their technical support is good, but there's room for improvement. The way the technical support staff handle the...
Read full review of Splunk AppDynamics »
Anonymous User
Engineer at a tech vendor
For the times I've had to set up incidents from critical to lower ones, the technical support team has been fairly...
Read full review of Splunk Enterprise Security »
Carissa Moats
SOC Analyst at a government
Customer support is great with no issues.I would rate customer support a 10.
Read full review of Splunk Enterprise Security »
Anonymous User
Dev Ops And Observability Admin at a tech services company
During an upgrade we were having some issues, but after some time, they resolved our issue and we were satisfied with...
Read full review of Splunk Enterprise Platform »
GregoryRivas
principal security engineer at a tech vendor
My rating for customer service is four out of ten.
Read full review of Splunk SOAR »
Akshay Mundik
IT Specialist at a computer software company
The customer service and support are quite useful. Whenever we faced an issue on our Splunk ITSI server, or if alerts...
Read full review of Splunk ITSI (IT Service Intelligence) »
Tom O’Donoghue
Senior Infrastructure Consultant at Netcompany
Splunk's technical support is not very good. They outsource their support, and the outsourced support team is not...
Read full review of Splunk ITSI (IT Service Intelligence) »

Review 1 of 30

Technical Support

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