Compare Serviceaide vs TOPdesk

City of Amsterdam, University of Edinbroughm, IKEA, KLM Catering Services, FloraHolland, BOVAG, PostNL, Total, Hilton, Oce, Canon, Agip, Compass Group, Serco, Danone, BMW, Eneco, And many more.

Popular Solutions

Serviceaide ChangeGear

0 reviews

TOPdesk

2 reviews

Top Industries

Outsourcing Company

11%

Comms Service Provider

Energy/Utilities Company

Healthcare Company

Educational Organization

13%

Manufacturing Company

11%

Computer Software Company

10%

Healthcare Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Customer Service

Anonymous User
Technical Architect / Dev Lead at a media company
The support is pretty good. The follow up is great; it is 24 hours, so that’s been useful. Furthermore, it has a good...
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Anonymous User
Systems Support Analyst at a healthcare company
They get back to me really quick when I have a critical ticket. I logged a critical ticket just on Friday. So, it's...
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Anonymous User
Technology Manager at a educational organization
Customer Service: All support was in India and was not good. Technical Support: I found them adequate at best.
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Anonymous User
Pre-Sales/System Architect at a tech services company
Great. CA Technologies support is excellent.
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Anonymous User
Software Application Engineer Sr. at a financial services firm
Most often I try to go to high-level support personnel. They redundantly ask for the same information as you move...
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Anonymous User
Service Desk Team Lead at a healthcare company
I've used communities a lot. It's beneficial and very timely. That's the very impressive part: I pose a question and...
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Anonymous User
ITSM Consultant at a tech services company
We are providing support ourselves, but the third-level support of CA is great.
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Anonymous User
Senior Consultant at a tech consulting company
Customer Service: Customer satisfaction service provided by the vendor. Technical Support: I would give 4 out of 5.
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Anonymous User
Tools/Situation Administrator at A.H. Belo
Technical support has been fantastic. Honestly, I've had a lot more luck with CA technical support than I've had with...
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Anonymous User
Sr. Knowledge Management at a financial services firm
I haven’t had to use them for a while, but they’ve been good for the last that 15 years I’ve used it. For a while,...
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Anonymous User
IT Project Manager at a tech consulting company
Customer Service: 4/5 Technical Support: 3.5/5
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Umair Akhlaque
Enterprise Solutions & Services Head at Duroob Technology
Technical support has lost a lot of customer confidence. Being a partner, I’ve dealt with support tickets for months...
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Anonymous User
IT Support Specialist at a marketing services firm
Customer Service: I give it 3.5. Technical Support: I have not called CA technical support yet.
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Review 1 of 13

Martina Peneva
People Technology Lead at Scandinavian Tobacco Group
I normally do not work with support, as I am more of an end-user. We have a super admin who interacts with them.
Read full review of TOPdesk »
Ludo_Van Der Marel
Specialist TOPdesk (SaaS) applicatiebeheer & business consultancy at a tech services company
Technical support is great and we have not had any issues with them.
Read full review of TOPdesk »
Marian Wloka
Infrastrucure Specialist at Chiesi
The solution's customer support team's response is fast.
Read full review of TOPdesk »
Walter Van De Kamp
Senior Support Engineer WE IT Servicedesk WE Europe BV at WE Men
I have used the support services a few times and found them to be very helpful. Therefore, I have no concerns about...
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Anonymous User
Service Desk Team Leader at a university
We are in contact with technical support from time to time and they're very good. They're polite, professional, and...
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Anonymous User
Head of ICT at a logistics company
We've been in touch with technical support in the past and have been quite satisfied with their level of support.
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Review 1 of 6

Technical Support

No Data Available

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