Compare SonicWall vs Zyxel

SonicWall

Based on 296 reviews.

Zyxel

Based on 4 reviews.

Sample Customers

SonicWall SMA

UnitedStack, Newport City Homes, Faith Lutheran College Redlands, PRIME aerostructures GmbH, Celtic Manor Resort

Popular Solutions

SonicWall NSa

9 reviews

SonicWall TZ

9 reviews

SonicWall NSv

20 reviews

Zyxel Unified Security Gateway

1 reviews

Top Industries

Construction Company

Comms Service Provider

Computer Software Company

Manufacturing Company

Comms Service Provider

22%

Computer Software Company

Outsourcing Company

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Kallamuddin Ansari
Cyber Security Consultant at HR Software Solution
My main use case for SonicWall Cloud Secure Edge (CSE) is for remote and hybrid work access, specifically for Zero...
Read full review of SonicWall Cloud Secure Edge (CSE) »
SyedTaha
Head of IT and Information Security at GLEEDS USA INC
The solution is used to detect intrusion, web filtering, and network monitoring.
Read full review of SonicWall NSSP »
Ashutosh Jha
Project Engineer at IT Solution
My main use case for SonicWall Managed Detection and Response is for log incident, log identification, and...
Read full review of SonicWall Managed Detection and Response »
Samodthemiya Gamage
Senior Cybersecurity Analyst at a tech company
I usually use SonicWall NSv for the primary security perspective, including hybrid and multi-cloud security gateway,...
Read full review of SonicWall NSv »
Hesdi Triantono
Product Manager at wahana piranti teknologi
The solution is used primarily in hospitality, specifically hotels, and manufacturing sectors. Approximately 70% of...
Read full review of SonicWall Capture Client »

Review 1 of 5

Anonymous User
Sales and technical consultant at a manufacturing company
I use it mostly for VPN and for some firewall solutions. When considering my main use case with VPN, I can say that I...
Read full review of Zyxel Unified Security Gateway »

Review 1 of 1

Customer Service

Bart Flores Jr
System Specialist at MEC Networks Corporation
I provide support for the SonicWave Access Points.
Read full review of SonicWall SonicWave Access Points »
Pawel Najsarek
Technical Support Engineer at Ingram Micro Sp. z o.o.
Technical support is good.
Read full review of SonicWall SMA »
Amjad Edris
Technical Support Engineer at Netco Security Solutions
SonicWall's technical support is very responsive and helpful whenever we need support from them.
Read full review of SonicWall NSa »
Sumesh Panikkar
Senior IT Infrastructure Engineer at Khansaheb
The technical support team is very good. We can contact the team by phone or email.
Read full review of SonicWall NSv »
Robbie Dunn
Security Implementation Manager at a tech services company
Customer support from SonicWall could see some improvement. With the number of items that SonicWall has going on at...
Read full review of SonicWall NSv »
Luke Wainwright
Cybersecurity Engineer at Networks Unlimited Africa
I had experience with support in the past and I found them to be helpful and responsive. I was very pleased with...
Read full review of SonicWall NSa »
Lenin Christopher
Director at Techfruits
The technical support for SonicWall is very good, rated nine out of ten.
Read full review of SonicWall NSSP »
Bruce Bower
President at a tech services company
Technical support is very good. Sometimes it takes a little bit of time to get to them, but once you get to them...
Read full review of SonicWall TZ »
Haresh Prajapati
IT Support Engineer at Mantra
As per SonicWall's policy, we first have to raise the ticket with the solution's partner, and then, after that, they...
Read full review of SonicWall NSa »
PhosikaSithisane
Power System Engineer at a retailer
Technical support isn't bad, but it isn't the best. Sometimes, we don't receive the answers we're looking for, so we...
Read full review of SonicWall NSa »
MuraliGovindarajan
Senior Manager at a insurance company
The SonicWall TZ support is okay overall but could be improved in many ways.
Read full review of SonicWall TZ »
Anonymous User
ICT Consultant at a tech services company
I do have experience with technical support. The last time I interacted with them was fine. They handled and resolved...
Read full review of SonicWall NSa »
Anonymous User
Channel Account Manager at a tech services company
I have had little need for technical support. When I did contact them, the support from SonicWall was excellent. I...
Read full review of SonicWall NSa »
SrEngineer672
Consultant at a tech services company
Customer Service: I haven't dealt with customer support. Technical Support: Pretty good, they are more than happy to...
Read full review of SonicWall TZ »
Pierre Robert
System Administrator at RBDigital
I never had to call their technical support for NetExtender. In general, like every firewall company, it depends on...
Read full review of SonicWall Netextender »
Khizar Iqbal
IT Engineer at Asia General Contracting
Technical support is not good. If we send complaints to the SonicWall support they don't provide good support for us....
Read full review of SonicWall TZ »
Ralf Sooth
CEO at a tech services company
The technical support is fine. There's nothing to complain about.
Read full review of SonicWall Mobile Connect »
MohammadAta
Technical Manager, NOC at TEXUM JORDAN
We haven't needed to contact customer support.
Read full review of SonicWall Capture Advanced Threat Protection »
Darshil Sanghvi
Consultant at a media company
We contacted SonicWall for assistance with our deployment and they were very good.
Read full review of SonicWall Mobile Connect »
Anonymous User
Director of Pre-sales, training and development.
Customer Service: It's good. Technical Support: It's medium.
Read full review of SonicWall TZ »
Anonymous User
Senior System Administrator at a government
We have been very satisfied with the technical support.
Read full review of SonicWall NSa »
Thanarak Hongsuk
Cyber security consultant at a renewables & environment company
I have not contacted technical support. The partner has contacted the solution's technical support, as I am not a...
Read full review of SonicWall NSa »
ShreedeepKhandalkar
Presales Consultant at a tech vendor
Technical support was good. The response time and quality were satisfactory.
Read full review of SonicWall NSa »
Anonymous User
Vice President & Chief Information Officer at a aerospace/defense firm
While the product is fine, I find that there is no support. We purchased a license renewal and have not been able to...
Read full review of SonicWall TZ »
Munjal Bhalgama
Owner at IT CARE
I would rate the responsiveness of the technical support from SonicWall as 9 to 10.
Read full review of SonicWall NSv »
Darshil Sanghvi
Consultant at a media company
We have been in touch with technical support and I would say that they are responding fine. We are happy so far with...
Read full review of SonicWall TZ »
Roy Haddad
Director at FOXMINDS Solutions LLC
The technical support is excellent.
Read full review of SonicWall TZ »
Anonymous User
President at a computer software company
Technical support is lacking a bit. We'd like to see them be a bit better at helping.
Read full review of SonicWall Mobile Connect »
Anonymous User
Network Architect at a computer software company
I would rate customer support for SonicWall NSv as 7 or 8 on a scale of 1 to 10.
Read full review of SonicWall NSv »
Anonymous User
Cyber Security at a tech services company
Level 1 and 2 support issues are handled by our in-house team, but for more complex, level 3 issues we utilise the...
Read full review of SonicWall NSa »

Review 1 of 30

Alexander Azikov
It Manager at Diamond Braces
I do not have a lot of experience with technical support. On one occasion, I submitted a request about a problem that...
Read full review of Zyxel Unified Security Gateway »
Marco De Vries
System Administrator at a financial services firm
The support was really bad. I've had support from them and it took me over three months to get one thing resolved. In...
Read full review of Zyxel Unified Security Gateway »
Anonymous User
Sales and technical consultant at a manufacturing company
I have no reason to complain about the technical support from Zyxel Unified Security Gateway.
Read full review of Zyxel Unified Security Gateway »
Anonymous User
System Admin at a educational organization
The vendor provides technical support for the product. In my company, we have a technical team of three members who...
Read full review of Zyxel Unified Security Gateway »

Review 1 of 4

Technical Support

No Data Available

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