Compare SonicWall vs Zyxel

SonicWall

Based on 292 reviews.

Zyxel

Based on 4 reviews.

Sample Customers

SonicWall SMA

UnitedStack, Newport City Homes, Faith Lutheran College Redlands, PRIME aerostructures GmbH, Celtic Manor Resort

Popular Solutions

SonicWall NSa

14 reviews

SonicWall TZ

10 reviews

SonicWall NSv

20 reviews

Zyxel Unified Security Gateway

2 reviews

Top Industries

Computer Software Company

12%

Comms Service Provider

Manufacturing Company

Educational Organization

Comms Service Provider

25%

Computer Software Company

12%

Outsourcing Company

Hospitality Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Kallamuddin Ansari
Cyber Security Consultant at a security firm
My main use case for SonicWall Cloud Secure Edge (CSE) is for remote and hybrid work access, specifically for Zero...
Read full review of SonicWall Cloud Secure Edge (CSE) »
SyedTaha
Head of IT and Information Security at a construction company
The solution is used to detect intrusion, web filtering, and network monitoring.
Read full review of SonicWall NSSP »
Mahendra Basera
Sr.Engineer at a financial services firm
We have SonicWall NSa models including NSA 2600, NSA 3600, and 6600 firewalls in our environment.We have used the...
Read full review of SonicWall NSa »
Hesdi Triantono
Product Manager at a tech services company
The solution is used primarily in hospitality, specifically hotels, and manufacturing sectors. Approximately 70% of...
Read full review of SonicWall Capture Client »
Samodthemiya Gamage
Senior Cybersecurity Analyst at a tech company
I usually use SonicWall NSv for the primary security perspective, including hybrid and multi-cloud security gateway,...
Read full review of SonicWall NSv »

Review 1 of 5

Anonymous User
System Admin at a educational organization
I use the solution in my company for blocking websites and malware filtering.
Read full review of Zyxel Unified Security Gateway »

Review 1 of 1

Customer Service

Winsley De Oliveira
Owner at a computer retailer
Every time I have used the SonicWall support, the staff has good experience and understands the problem while trying...
Read full review of SonicWall Global VPN Client »
SyedTaha
Head of IT and Information Security at a construction company
I've always had a good response from technical support. They've always provided helpful solutions.
Read full review of SonicWall TZ »
Adelor Junior
Sales Director at a computer software company
The technical support team is reliable and addresses issues effectively.
Read full review of SonicWall NSSP »
Winsley De Oliveira
Owner at a computer retailer
Whenever I asked for SonicWall support, I had great support, technical references, and the solution.
Read full review of SonicWall SonicWave Access Points »
Mohamed Fouad
Cybersecurity Team Leader at a tech services company
I have never reached out to support because of product stability, and I believe everything is going great with...
Read full review of SonicWall Capture Advanced Threat Protection »
Rich Hoult
President at a tech services company
The technical support is good. However, there is a language barrier because their support is based out of India and...
Read full review of SonicWall TZ »
Balaraju K
Technical Lead at a tech services company
SonicWall support is good. I rate it 10 out of 10.
Read full review of SonicWall NSa »
Hector Lopez
IT and Project Manager at a tech services company
When we have gone to the vendor for support, I don't think that the quality was very good. I would rate the vendor...
Read full review of SonicWall NSa »
Anonymous User
VP of IT at a tech services company
Technical support is good. We have no issues with the technical support.
Read full review of SonicWall TZ »
Anonymous User
CISO at a manufacturing company
The technical support is very good.
Read full review of SonicWall NSa »
Puneet Dobhal
Director at a tech vendor
We've never dealt with technical support. We've managed to handle any issues ourselves, in-house. I can't speak to...
Read full review of SonicWall TZ »
Anonymous User
Owner\Operator
I've dealt with technical support in the past. They've been good. I'm satisfied with eh level of support they...
Read full review of SonicWall TZ »
Anonymous User
President at a tech services company
SonicWall has exceptional tech support. I would rate checkpoint support best, SonicWall next, and Fortinet would be...
Read full review of SonicWall NSa »
Anonymous User
IT Manager at a educational organization
We have a license for support. We can raise a ticket if we need any assistance from their support. They are good, and...
Read full review of SonicWall NSa »
Anonymous User
Network Systems Specialist at a educational organization
Technical support has been very good, the few times we've needed it.
Read full review of SonicWall NSa »
Anonymous User
IT Supervisor at a tech services company
I would give technical support a rating of seven out of 10. Their follow up is good. However, if the agent who is...
Read full review of SonicWall NSa »
Svein Jensen
Senior Engineer at a comms service provider
I haven't tried technical support yet, so I haven't needed support yet on anything.
Read full review of SonicWall TZ »
Arunachalam A
IT Project Manager at a pharma/biotech company
The solution’s customer support is good.
Read full review of SonicWall NSv »
VINEETHBABU P
Senior Network Engineer at a healthcare company
We experienced a very good level of support from the vendor and they have assisted us in real time via remote session...
Read full review of SonicWall TZ »
SandeepKumar13
IT Manager at a legal firm
Sometimes support is delayed, and sometimes we get items resolved within hours. Overall, it is okay. Overall it is...
Read full review of SonicWall TZ »
Abhay-Pirapgol
Executive Director - IT at a tech services company
We've been very satisfied with technical support. They are very supportive and their advice is very good.
Read full review of SonicWall SMA »
M Aslam
network security engineer
I appreciate the customer support of SonicWall because, in most cases, issues have been resolved quickly. One of the...
Read full review of SonicWall NSv »
Anonymous User
Sr. Network Administrator at a tech vendor
SonicWall technical support is quite good. As with all contact with any technical support, I always document the...
Read full review of SonicWall NSa »
RamaswamyK
M. I. S. Manager at a manufacturing company
I have contacted their technical support, and I have received good support.
Read full review of SonicWall NSa »
Muhammed Yasir
Director Information Systems at a transportation company
Good.
Read full review of SonicWall NSa »
Mohamed Hekal
IT Manager at a construction company
We are happy with SonicWall NSa's tech support. We have an account manager and whenever I run into any issues, I...
Read full review of SonicWall NSa »
Anonymous User
Vice President
We haven't used tech support, at least, not that I'm aware of. We outsourced all of our IT stuff. They may have used...
Read full review of SonicWall TZ »
Marcio Vieira
Solutions Specialist at a tech services company
Support services are categorized by the criticality level. We had a few critical events, but each was attended...
Read full review of SonicWall NSa »
Anonymous User
Network Consulting Engineer
Customer Service: Service is great. Technical Support: Service is great.
Read full review of SonicWall TZ »
Tammy Elliott
IT Manager at a recreational facilities/services company

Read full review of SonicWall TZ »

Review 1 of 30

Alexander Azikov
It Manager at a healthcare company
I do not have a lot of experience with technical support. On one occasion, I submitted a request about a problem that...
Read full review of Zyxel Unified Security Gateway »
Anonymous User
Sales and technical consultant at a manufacturing company
I have no reason to complain about the technical support from Zyxel Unified Security Gateway.
Read full review of Zyxel Unified Security Gateway »
Marco De Vries
System Administrator at a financial services firm
The support was really bad. I've had support from them and it took me over three months to get one thing resolved. In...
Read full review of Zyxel Unified Security Gateway »
Anonymous User
System Admin at a educational organization
The vendor provides technical support for the product. In my company, we have a technical team of three members who...
Read full review of Zyxel Unified Security Gateway »

Review 1 of 4

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.