Compare SonicWall vs Zyxel

SonicWall

Based on 295 reviews.

Zyxel

Based on 4 reviews.

Sample Customers

SonicWall SMA

UnitedStack, Newport City Homes, Faith Lutheran College Redlands, PRIME aerostructures GmbH, Celtic Manor Resort

Popular Solutions

SonicWall NSa

14 reviews

SonicWall TZ

9 reviews

SonicWall NSv

22 reviews

Zyxel Unified Security Gateway

2 reviews

Top Industries

Computer Software Company

12%

Comms Service Provider

Manufacturing Company

Educational Organization

Comms Service Provider

24%

Computer Software Company

12%

Outsourcing Company

Hospitality Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Kallamuddin Ansari
Cyber Security Consultant at a security firm
My main use case for SonicWall Cloud Secure Edge (CSE) is for remote and hybrid work access, specifically for Zero...
Read full review of SonicWall Cloud Secure Edge (CSE) »
SyedTaha
Head of IT and Information Security at a construction company
The solution is used to detect intrusion, web filtering, and network monitoring.
Read full review of SonicWall NSSP »
Mahendra Basera
Sr.Engineer at a financial services firm
We have SonicWall NSa models including NSA 2600, NSA 3600, and 6600 firewalls in our environment.We have used the...
Read full review of SonicWall NSa »
Hesdi Triantono
Product Manager at a tech services company
The solution is used primarily in hospitality, specifically hotels, and manufacturing sectors. Approximately 70% of...
Read full review of SonicWall Capture Client »
Samodthemiya Gamage
Senior Cybersecurity Analyst at a tech company
I usually use SonicWall NSv for the primary security perspective, including hybrid and multi-cloud security gateway,...
Read full review of SonicWall NSv »

Review 1 of 5

Anonymous User
System Admin at a educational organization
I use the solution in my company for blocking websites and malware filtering.
Read full review of Zyxel Unified Security Gateway »

Review 1 of 1

Customer Service

Sahil Darji
Network Security Engineer at a wholesaler/distributor
Technical support is very good.
Read full review of SonicWall TZ »
Amjad Edris
Technical Support Engineer at a security firm
SonicWall's technical support is very responsive and helpful whenever we need support from them.
Read full review of SonicWall NSa »
Sathish Ravichandran
Server & Cloud Architect at a healthcare company
The technical support services are good.
Read full review of SonicWall TZ »
PhosikaSithisane
Power System Engineer at a retailer
It is difficult to contact SonicWall Email Security’s technical support team.
Read full review of SonicWall Email Security »
Mayur_Patel
Chief Commercial Officer at a healthcare company
I am very grateful for the support.
Read full review of SonicWall NSa »
Maheshbabu T
Project Manager at a government
I rate SonicWall support eight out of 10. It's good.
Read full review of SonicWall SMA »
Subhadip Pakrashi
CEO at a tech services company
For support, I would rate SonicWall TZ five out of 10. This rating is due to the quality and understanding of quality...
Read full review of SonicWall TZ »
Antonio Galvao
CIO at a tech services company
They have a good technical support. I have no problem with them.
Read full review of SonicWall TZ »
Anonymous User
IT Infrastucture - Cloud Admin at a tech company
Customer Service: We use our Dell Partner who are slow, but efficient. Technical Support: Our Dell partner have great...
Read full review of SonicWall NSa »
Aziz-Ahmed
Group IT Manager at a financial services firm
SonicWall NSa's technical support is quite good because they respond and solve our issues whenever we call them.
Read full review of SonicWall NSa »
Benjamin Nierman
President at a consultancy
I have had plenty of interactions with SonicWall TZ's technical support. The quality of tech support can vary....
Read full review of SonicWall TZ »
Anonymous User
Technical Manager, Security & Communication Focal at a tech vendor
Customer support for SonicWall NSv is good.
Read full review of SonicWall NSv »
Mohamed Hekal
IT Manager at a construction company
We are happy with SonicWall NSa's tech support. We have an account manager and whenever I run into any issues, I...
Read full review of SonicWall NSa »
Lakshan Perera
IT Manager at a tech services company
Technical support's response is delayed due to our process. We need to go through our reseller, who then contacts the...
Read full review of SonicWall TZ »
Veeramani Arumugam
Director at a tech services company
I am very satisfied with the technical support.
Read full review of SonicWall SMA »
Anonymous User
Consultant at a non-tech company
We have not been in contact with technical support. Our own IT team is managing our email security and have been able...
Read full review of SonicWall Email Security »
Thanarak Hongsuk
Cyber security consultant at a renewables & environment company
I have not contacted technical support. The partner has contacted the solution's technical support, as I am not a...
Read full review of SonicWall NSa »
Bnelson Bosundra
IT systems and network engineer at a tech services company
Customer support for SonicWall NSv is top-notch, and I have had positive experiences with their support team. I would...
Read full review of SonicWall NSv »
Anonymous User
DPO - Especialista em Proteção de Dados at a tech services company
We don't like the technical support much. There is a long wait time to get a response.
Read full review of SonicWall TZ »
JigneshPatel1
System engineer at a wholesaler/distributor
The technical support is good. If I call on the helpline then a technical person will assist us.
Read full review of SonicWall TZ »
Harry Srolovitz
Manager, Customer Security & Guidance at a tech services company
Obviously they have a dedicated support team for firewalls in general, unless you get to the bigger enterprise...
Read full review of SonicWall TZ »
Phongsakorn Vijitsarat
Senior Recruitment Specialist at a tech services company
I have never communicated with technical support for SonicWall Capture Client.
Read full review of SonicWall Capture Client »
Abhay-Pirapgol
Executive Director - IT at a tech services company
We've been very satisfied with technical support. They are very supportive and their advice is very good.
Read full review of SonicWall SMA »
Anonymous User
IT Manager at a educational organization
We have a license for support. We can raise a ticket if we need any assistance from their support. They are good, and...
Read full review of SonicWall NSa »
Anonymous User
Integration Engineer at a non-profit
We haven't used it. We've had to go outside and get technical support through a third party.
Read full review of SonicWall TZ »
Tammy Elliott
IT Manager at a recreational facilities/services company

Read full review of SonicWall TZ »
Balaji Desai
Head Information Technology at a manufacturing company
The technical support is not very good. There is a facility called Geofencing where you can block IP addresses or...
Read full review of SonicWall TZ »
Flavio Soares
Senior Systems Administrator at a manufacturing company
The support is good. I like dealing with them because I have been able to solve all of my issues with first-level...
Read full review of SonicWall Netextender »
Patti Braun
WCOIL/IT Department
The customer service is always very good!
Read full review of SonicWall TZ »
Munjal Bhalgama
Owner at a tech services company
We are very much happy with the support. We do not often need technical support, but it is available from the local...
Read full review of SonicWall TZ »

Review 1 of 30

Alexander Azikov
It Manager at a healthcare company
I do not have a lot of experience with technical support. On one occasion, I submitted a request about a problem that...
Read full review of Zyxel Unified Security Gateway »
Marco De Vries
System Administrator at a financial services firm
The support was really bad. I've had support from them and it took me over three months to get one thing resolved. In...
Read full review of Zyxel Unified Security Gateway »
Anonymous User
Sales and technical consultant at a manufacturing company
I have no reason to complain about the technical support from Zyxel Unified Security Gateway.
Read full review of Zyxel Unified Security Gateway »
Anonymous User
System Admin at a educational organization
The vendor provides technical support for the product. In my company, we have a technical team of three members who...
Read full review of Zyxel Unified Security Gateway »

Review 1 of 4

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.