Compare SonicWall vs Zyxel

SonicWall

Based on 261 reviews.

Zyxel

Based on 3 reviews.

Sample Customers

SonicWall SMA

UnitedStack, Newport City Homes, Faith Lutheran College Redlands, PRIME aerostructures GmbH, Celtic Manor Resort

Popular Solutions

SonicWall NSa

16 reviews

SonicWall TZ

15 reviews

SonicWall SMA

3 reviews

Zyxel Unified Security Gateway

1 reviews

Top Industries

Computer Software Company

16%

Comms Service Provider

Educational Organization

Manufacturing Company

Computer Software Company

19%

Comms Service Provider

18%

Retailer

Real Estate/Law Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Vijay Mohan
Senior Manager INFOSEC AND Risk ASSESSMENT Engineering at Atlas Systems
It's a very good firewall – user-friendly and easy to configure, set the policies, and manage. I especially like how...
Read full review of SonicWall NSa »
Syed Taha
Information Security Manager at GLEEDS USA INC
I am still working with Sunny Core and using several solutions like SonicWall Firewall with NSM and Net Extender. I...
Read full review of SonicWall Global VPN Client »
Bob-Thomas
Virtual CIO/ CISO at Kyber Security

Read full review of SonicWall TZ »
Anonymous User
CEO at a recruiting/HR firm
The solution is predominantly for gateway-level protection. There are multiple filters now. In the past, these...
Read full review of SonicWall NSv »
CanbolatAydin
Product Manager at E-DATA TEKNOLOJİ
I use SonicWall Capture Client primarily for content filtering, asset management, reporting, and EDR/EPP purposes. It...
Read full review of SonicWall Capture Client »

Review 1 of 5

Alexander Azikov
It Manager at Diamond Braces
We use this product as a gateway for our users to access the internet.
Read full review of Zyxel Unified Security Gateway »

Review 1 of 1

Customer Service

Pawel Najsarek
Technical Support Engineer at Ingram Micro Sp. z o.o.
Technical support is very good. We are quite satisfied with the solution's support overall.
Read full review of SonicWall SMA »
Adelor Junior
Sales Director at M3Corp
The technical support team is reliable and addresses issues effectively.
Read full review of SonicWall NSSP »
Raghuram K M
Chief Technology Officer at Prognosys Medical Systems
My company has not used much of the technical support since we haven't had any problems with the product. When my...
Read full review of SonicWall Connect Tunnel »
AlaaMady
System Administrator at a insurance company
Technical support is knowledgeable, yet they are not fast. To be honest, they are good.
Read full review of SonicWall TZ »
Nakul Chopra
Owner at IT Solution
SonicWall NSa has good technical support, so support-wise, I'm giving it a ten out of ten.
Read full review of SonicWall NSa »
Pawel Najsarek
Technical Support Engineer at Ingram Micro Sp. z o.o.
Technical support is good.
Read full review of SonicWall SMA »
Lenin Christopher
Director at Techfruits
The technical support for SonicWall is very good, rated nine out of ten.
Read full review of SonicWall NSSP »
ArunKumar1
IT Administrator at a healthcare company
The support from SonicWall Email Security is excellent. I rate support from SonicWall Email Security a four out of five.
Read full review of SonicWall Email Security »
Jasmit Singh Juneja
CEO & Technology Specialist at Karman Infotech Private Limited
SonicWall Capture Client's technical support is good. The technical support team's response time could be improved.
Read full review of SonicWall Capture Client »
Anonymous User
Executive Project Manager at a non-profit
The support for SonicWall TZ is good.
Read full review of SonicWall TZ »
Anonymous User
ICT Consultant at a tech services company
I do have experience with technical support. The last time I interacted with them was fine. They handled and resolved...
Read full review of SonicWall NSa »
Anonymous User
Network & System Engineer at a construction company
Technical support is good.
Read full review of SonicWall NSa »
Darshil Sanghvi
Consultant at a tech services company
We contacted SonicWall for assistance with our deployment and they were very good.
Read full review of SonicWall Mobile Connect »
Anonymous User
Network Security Engineer at a tech services company
We did not require technical support.
Read full review of SonicWall NSa »
Vinothkumar-Narasimman
Cyber Security at a tech services company
Level 1 and 2 support issues are handled by our in-house team, but for more complex, level 3 issues we utilise the...
Read full review of SonicWall NSa »
A.H.M. Amimul Ahsan
Managing director at Avalon Technology Ltd
We're satisfied with the customer support and so are our clients.
Read full review of SonicWall Email Security »
Jefferson Monfardini
IT Director at BRASP
Technical support is very good.
Read full review of SonicWall Email Security »
JigneshPatel1
System engineer at Colourtex Ind Ltd
The technical support is good. If I call on the helpline then a technical person will assist us.
Read full review of SonicWall TZ »
Anonymous User
Vice President & Chief Information Officer at a aerospace/defense firm
While the product is fine, I find that there is no support. We purchased a license renewal and have not been able to...
Read full review of SonicWall TZ »
Odimas Nascimento
Diretor Comercial at a retailer
Their technical support is very good. I also like its documentation, which is easy to access.
Read full review of SonicWall TZ »
Flavio Soares
Senior Systems Administrator at a manufacturing company
The support is good. I like dealing with them because I have been able to solve all of my issues with first-level...
Read full review of SonicWall Netextender »
Veeramani Arumugam
Director at vatanix
I am very satisfied with the technical support.
Read full review of SonicWall SMA »
Art Leiby
President at The lerepco Group
Technical support used to be very good and now we are dealing with long response times. On a scale of one to ten...
Read full review of SonicWall NSa »
Anonymous User
CISO at a manufacturing company
The technical support is very good.
Read full review of SonicWall NSa »
Darshil Sanghvi
Consultant at a tech services company
We called technical support to help us with the implementation and they were very helpful. There's also a lot of...
Read full review of SonicWall SonicWave Access Points »
ShreedeepKhandalkar
Presales Consultant at a tech vendor
Technical support was good. The response time and quality were satisfactory.
Read full review of SonicWall NSa »
Denise Erickson
Exec Admin/IT/Accounting at JJW Construction.com
I don't deal directly with their technical support.
Read full review of SonicWall Netextender »
Kenneth Eygenraam
Solutions Architect at Quartet Service Inc.
The technical support from SonicWall is good. However, if it were easier to access where you were not stuck in a...
Read full review of SonicWall NSa »
Mohamed Hekal
IT Manager at Esnad
We are happy with SonicWall NSa's tech support. We have an account manager and whenever I run into any issues, I...
Read full review of SonicWall NSa »
Shahid Abbas
Manager of IT at a healthcare company
I didn't use support over the last nine years, except for handling the device replacement itself. I needed a device...
Read full review of SonicWall NSa »

Review 1 of 30

Alexander Azikov
It Manager at Diamond Braces
I do not have a lot of experience with technical support. On one occasion, I submitted a request about a problem that...
Read full review of Zyxel Unified Security Gateway »
Anonymous User
System Admin at a educational organization
The vendor provides technical support for the product. In my company, we have a technical team of three members who...
Read full review of Zyxel Unified Security Gateway »
Marco De Vries
System Administrator at a financial services firm
The support was really bad. I've had support from them and it took me over three months to get one thing resolved. In...
Read full review of Zyxel Unified Security Gateway »

Review 1 of 3

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.