Compare SonicWall vs Zyxel

SonicWall

Based on 296 reviews.

Zyxel

Based on 4 reviews.

Sample Customers

SonicWall SMA

UnitedStack, Newport City Homes, Faith Lutheran College Redlands, PRIME aerostructures GmbH, Celtic Manor Resort

Popular Solutions

SonicWall NSa

13 reviews

SonicWall TZ

9 reviews

SonicWall NSv

20 reviews

Zyxel Unified Security Gateway

2 reviews

Top Industries

Computer Software Company

11%

Comms Service Provider

Manufacturing Company

Outsourcing Company

Comms Service Provider

23%

Computer Software Company

11%

Outsourcing Company

Hospitality Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Kallamuddin Ansari
Cyber Security Consultant at ProTechmanize
My main use case for SonicWall Cloud Secure Edge (CSE) is for remote and hybrid work access, specifically for Zero...
Read full review of SonicWall Cloud Secure Edge (CSE) »
SyedTaha
Head of IT and Information Security at GLEEDS USA INC
The solution is used to detect intrusion, web filtering, and network monitoring.
Read full review of SonicWall NSSP »
Ashutosh Jha
Project Engineer at IT Solution
My main use case for SonicWall Managed Detection and Response is for log incident, log identification, and...
Read full review of SonicWall Managed Detection and Response »
Samodthemiya Gamage
Senior Cybersecurity Analyst at a tech company
I usually use SonicWall NSv for the primary security perspective, including hybrid and multi-cloud security gateway,...
Read full review of SonicWall NSv »
Hesdi Triantono
Product Manager at wahana piranti teknologi
The solution is used primarily in hospitality, specifically hotels, and manufacturing sectors. Approximately 70% of...
Read full review of SonicWall Capture Client »

Review 1 of 5

Anonymous User
System Admin at a educational organization
I use the solution in my company for blocking websites and malware filtering.
Read full review of Zyxel Unified Security Gateway »

Review 1 of 1

Customer Service

Vimal Raju
Senior tech support at Softcell Technologies Limited
The customer support for SonicWall NSv is really good, and I have found it helpful when I needed assistance.
Read full review of SonicWall NSv »
Swapnil Kulkarni
System Administrator at Ador Powertron Ltd.
Technical support from SonicWall Email Security is great with no issues.
Read full review of SonicWall Email Security »
MohammedMateen
Network Administrator at Transgulf Readymix
The technical support team for this solution is very knowledgeable. They are able to fix issues. They understand what...
Read full review of SonicWall NSa »
Mahendra Basera
Sr.Engineer at Akara Capital Advisor Pvt. Ltd.
When we face any challenges or technical issues with the firewall, SonicWall support is always available to help us...
Read full review of SonicWall NSa »
Fernando Kavindra Fernando
Senior Pre-sales and Solutions Engineer - Cyber Security at Enterprise Technology (Pvt) Ltd
I would rate SonicWall TZ's technical support as good but not at the level of other enterprise-level firewall vendors...
Read full review of SonicWall TZ »
Rias Majeed
CTO at Exceed NetSec LLC
The technical support from SonicWall is okay. I have been in this field for the last 30 years. Therefore, most of the...
Read full review of SonicWall SMA »
Rias Majeed
CTO at Exceed NetSec LLC
I would rate technical support a seven out of ten.
Read full review of SonicWall TZ »
Winsley De Oliveira
Owner at ANOC
On a scale of one to ten, I would rate SonicWall NSSP's customer service and technical support a 10. They are...
Read full review of SonicWall NSSP »
AshishSingh12
Presales Consultant Cybersecurity at ZONES PVT LTD
The solution's technical support team is helpful.
Read full review of SonicWall Email Security »
Sahil Darji
Network Security Engineer at Khimji Ramdas
Technical support is very good.
Read full review of SonicWall TZ »
Parvendra Kumar
Project Manager in IT at IT Solutions India Pvt. Ltd.
Customer support for SonicWall NSv is very good. Whenever I create a case regarding any issue, their support is...
Read full review of SonicWall NSv »
Anonymous User
IT Supervisor at a tech services company
I would give technical support a rating of seven out of 10. Their follow up is good. However, if the agent who is...
Read full review of SonicWall NSa »
Yasser Hamed
Founder at Oman Shipping Company
We contacted technical support over the issue with the logs stopping. They did something on the backend and the...
Read full review of SonicWall Email Security »
Anonymous User
IT Security Analyst at a outsourcing company
The support that I get from SonicWall is good. They have supported us for more than ten years and we haven't faced...
Read full review of SonicWall NSa »
Darshil Sanghvi
Consultant at a tech services company
We called technical support to help us with the implementation and they were very helpful. There's also a lot of...
Read full review of SonicWall SonicWave Access Points »
Puneet Dobhal
Director at VULPINE SOFTWARE PVT LTD
We've never dealt with technical support. We've managed to handle any issues ourselves, in-house. I can't speak to...
Read full review of SonicWall TZ »
Anonymous User
Network Systems Specialist at a educational organization
Technical support has been very good, the few times we've needed it.
Read full review of SonicWall NSa »
Anonymous User
Administration IT at a engineering company
Customer service is excellent. They are really good whenever I have needed to call them.
Read full review of SonicWall TZ »
Anonymous User
DPO - Especialista em Proteção de Dados at a tech services company
We don't like the technical support much. There is a long wait time to get a response.
Read full review of SonicWall TZ »
Anonymous User
IT Administrator at a legal firm
Customer support requires additional engineers because their long response times are problematic.
Read full review of SonicWall NSa »
Anonymous User
CISO at a manufacturing company
The technical support is very good.
Read full review of SonicWall NSa »
Anonymous User
Channel Account Manager at a tech services company
I have had little need for technical support. When I did contact them, the support from SonicWall was excellent. I...
Read full review of SonicWall NSa »
Rey Mark Vilela
Technical Support Engineer at a government
My colleagues are happy with the response time and quality of support.
Read full review of SonicWall NSa »
Kenneth Eygenraam
Solutions Architect at Quartet Service Inc.
Our network engineers are very happy with SonicWall technical support.
Read full review of SonicWall Netextender »
Darshil Sanghvi
Consultant at a tech services company
The technical support was very responsive.
Read full review of SonicWall NSa »
Chetan Arvind Shah
Technical Support at Hind Industrial & Mercantile Corp Pvt Ltd
The solution's technical support team is good, and they provide us with email notifications regarding new updates.
Read full review of SonicWall TZ »
Tammy Elliott
IT Manager at K-Vac Environmental Services, Inc.

Read full review of SonicWall TZ »
Anonymous User
Senior Network Engineer at a healthcare company
We experienced a very good level of support from the vendor and they have assisted us in real time via remote session...
Read full review of SonicWall TZ »
Hamza_Farhan
Professioan Services Engineer at a tech vendor
Customer Service: The hold time is very long, and they need to hire more people to handle the huge number of incoming...
Read full review of SonicWall TZ »
Anonymous User
Sr. Network Administrator at a tech vendor
SonicWall technical support is quite good. As with all contact with any technical support, I always document the...
Read full review of SonicWall NSa »

Review 1 of 30

Alexander Azikov
It Manager at Diamond Braces
I do not have a lot of experience with technical support. On one occasion, I submitted a request about a problem that...
Read full review of Zyxel Unified Security Gateway »
Marco De Vries
System Administrator at a financial services firm
The support was really bad. I've had support from them and it took me over three months to get one thing resolved. In...
Read full review of Zyxel Unified Security Gateway »
Anonymous User
Sales and technical consultant at a manufacturing company
I have no reason to complain about the technical support from Zyxel Unified Security Gateway.
Read full review of Zyxel Unified Security Gateway »
Anonymous User
System Admin at a educational organization
The vendor provides technical support for the product. In my company, we have a technical team of three members who...
Read full review of Zyxel Unified Security Gateway »

Review 1 of 4

Technical Support

No Data Available

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