Compare SS&C Blue Prism vs Tungsten Automation

Aetna, BNP Paribas, Citi, Goldman Sachs, HSBC, ING, Aviva, Humana, Willis, Merck, University Hospitals, CardinalHealth, American Red Cross, Alegri, Capita

Tungsten TotalAgility

AETNA, American Express, BNP Paribas, Citi, CommerzBank, Dexia, GoldmanSachs, HSBC, ING, JP Morgan, Raymond James

Popular Solutions

Blue Prism

7 reviews

Blue Prism Cloud

8 reviews

Tungsten RPA

4 reviews

Tungsten TotalAgility

2 reviews

Tungsten Insight

0 reviews

Top Industries

Financial Services Firm

19%

Manufacturing Company

Computer Software Company

Educational Organization

Financial Services Firm

15%

Computer Software Company

Manufacturing Company

Insurance Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Pavan-Sharma
Senior Consultant at a consultancy
In terms of use cases for Blue Prism, I worked on financial, BFSI use cases, specifically in banking and financial...
Read full review of Blue Prism »
AyanBanerjee
Cloud & AI Architect at a tech vendor
Our use case for Blue Prism Cloud is basically RPA, Remote Process Automation, involving automation agents that we...
Read full review of Blue Prism Cloud »

Review 1 of 2

Ross Macadam
Director at a tech services company
I usually recommend Tungsten TotalAgility to any company with a business process that involves large scale capture of...
Read full review of Tungsten TotalAgility »
Jamil Milhem
Project Manager-Senior RPA Specialist at a energy/utilities company
My use case for the product is in the finance domain.
Read full review of Tungsten RPA »
Anonymous User
Major Account Manager at a computer software company
This is a business intelligence tool and a good reporting platform. It comes with basic analytics and canned reports....
Read full review of Tungsten Insight »

Review 1 of 3

Customer Service

Kumar Animesh
Automation Manager at a healthcare company
The technical support team of Blue Prism Cloud is very good. Sometimes they even let us report issues with our...
Read full review of Blue Prism Cloud »
Dinesh P
Technical Architect at a computer software company
Technical support is often delayed as it takes four to five days to resolve issues since some people work across...
Read full review of Blue Prism »
AyanBanerjee
Cloud & AI Architect at a tech vendor
My experience with the technical support of Blue Prism Cloud is positive; it is quite good overall, and I haven't...
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Bwalya Kasase
Operation Analyst at a energy/utilities company
The technical support team responds to the queries quickly.
Read full review of Blue Prism Cloud »
Ajay Nayak
Senior Data Engineer at a manufacturing company
I would rate the technical support a ten out of ten.
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Praveen MS
Senior Manager at a consultancy
I have contacted technical support and they have provided decent support.
Read full review of Blue Prism Cloud »
Birabrata Senapati
Lead Engineer at a tech vendor
Blue Prism Cloud's technical support is good, as they contacted us immediately to resolve our issue.
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Amin Patel
Senior Intelligent Automation Developer at a manufacturing company
Blue Prism provides templates for most use cases, but we've had to contact their developers for a few OCR use cases....
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Pavan-Sharma
Senior Consultant at a consultancy
My experience with Blue Prism's technical support has been largely positive, with them being very responsive when...
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Anonymous User
Senior IT Architekt at a tech services company
I'm not sure if our contractor has many tasks to handle with the vendor itself. During the software evaluation, we...
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Amar Yelne
RPA Developer
The support from Blue Prism is very good.
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Anonymous User
Senior SAP Analyst at a energy/utilities company
We have never contacted the tech support team since we have our own internal technical team.
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Anonymous User
Senior Software Engineer at a computer software company
We did require support, but we got it from the website. If you compare it with UiPath and you require support, there...
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Anonymous User
Partner Technology Consulting at a financial services firm
The support that Blue Prism offers is very good. I rate the support from Blue Prism a four out of five.
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Anonymous User
Assistant Vice President at a financial services firm
There have been a few complex issues, where we followed up with the support team. One example of that was the Chrome...
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Anonymous User
Owner at a insurance company
The technical support team is proactive, responsive, and open to feedback and suggestions. Overall, it has been a...
Read full review of Blue Prism Cloud »
Anonymous User
Manager, Information Technology Automation Delivery at a manufacturing company
They're good. We didn't find any issues.
Read full review of Blue Prism »
Anonymous User
Senior Consultant at a tech vendor
I haven't had any issues with technical support. From the UiPath side, they're not really responsive when we ask...
Read full review of Blue Prism Cloud »
Anonymous User
Consultant at a tech consulting company
The technical support is quite helpful. Whenever we raise a support ticket, they respond to it in a timely manner.
Read full review of Blue Prism »
Anonymous User
Specialist-Configurator at a tech services company
Technical support wasn't great. On a scale of 1 to 5, I would give it a 3.
Read full review of Blue Prism »
Anonymous User
Project Manager at a energy/utilities company
We don't really use support, It can be expensive. We need it to be 24/7 as our processes run 24/7 and if something...
Read full review of Blue Prism »
Andrew_Wright
Executive Manager: Shared and Support Services at a outsourcing company
We have had to contact technical support from time to time, and they are responsive. We've always received feedback...
Read full review of Blue Prism »
Vijay Moorthy
Senior Business Analyst and Consultant at a computer software company
I don't have any direct experience with them. My solution architect used to handle that. I haven't seen many...
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Jayveer Mandora
Lead RPA Developer at a tech services company
I would rate the technical support a five out of ten. Sometimes we have problems because we understand the technical...
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OscarLópez
DevOps Specialist at a insurance company
I once raised a query regarding the user bucket issues.
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Rao Parathnandh
Senior Specialist at a comms service provider
I'm sorry to say their technical support is very bad. The technical support, the client support, the academic...
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N Rajarajan
Project Manager at a tech consulting company
Technical support is okay. It's good as long as you are signed into a maintenance agreement and you're paying. Our...
Read full review of Blue Prism Cloud »
Lalit Tole
Research Analyst at a financial services firm
We have not had a need to contact technical support at this point.
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Anonymous User
Bank Employee at a manufacturing company
It is pretty good.
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Anonymous User
Robotic Process and Test Automation Consultant at a energy/utilities company
We did not contact technical support while evaluating this solution.
Read full review of Blue Prism Cloud »

Review 1 of 30

Mohit-Jain
Senior Software engeneer at a financial services firm
They provide sufficient but not excellent technical support. Perhaps there is a point where they could use some...
Read full review of Tungsten TotalAgility »
Mahmoud Alyabroudi
Solutions Architect at a energy/utilities company
Technical support is provided based on SLA and maintenance contracts. They assist clients in resolving these issues.
Read full review of Tungsten RPA »
PrashanthR
Lead Software Engineer at a financial services firm
The technical support is quite good. There is sometimes a lag because they don't always deal with problems...
Read full review of Tungsten TotalAgility »
Ross Macadam
Director at a tech services company
Their technical support is good. Because they're putting a lot of resources into R&D development and quickly...
Read full review of Tungsten RPA »
Mohamad Hussin
Senior consultant Digital assets and Disruptive technologies at a energy/utilities company
The product’s support is satisfactory.
Read full review of Tungsten RPA »
Kabilan Karuna
Senior Software Engineer at a tech services company
We have used technical support in the past, and I rate the technical support a nine out of ten.
Read full review of Tungsten TotalAgility »
Shiwali Shukla
IDP consultant at a outsourcing company
We do get support via another vendor and I have dealt with them. They’ve helped us solve some very complex use cases....
Read full review of Tungsten TotalAgility »
Orville K Walker
Software Integrator / Project Manager at a university
The technical support is good. The only thing is that we paid for the nine to five support. Within nine to five, we...
Read full review of Tungsten TotalAgility »
Viswanath Tayi
Director - Information Technology at a computer software company
Kofax's technical support has been good so far.
Read full review of Tungsten RPA »
Jamil Milhem
Project Manager-Senior RPA Specialist at a energy/utilities company
Technical support is available remotely. Users can submit a support ticket and wait for a response unless the issue...
Read full review of Tungsten RPA »
Mihai Babescu
Solution Sales at a computer software company
The technical support team provides delayed responses.
Read full review of Tungsten RPA »
Anonymous User
ESM consultant/ Kofax developer at a tech services company
We have been in touch with technical support in the past. They were quite helpful and we are satisfied with the level...
Read full review of Tungsten TotalAgility »
Anonymous User
IT Adviseur SCD / RPA Consultant / Blockchain Consultant at a tech services company
I have not yet been in touch with technical support.
Read full review of Tungsten RPA »
Anonymous User
Senior Technical Consultant - Financial Services at a tech services company
Very poor.
Read full review of Tungsten TotalAgility »
Arun Javgal
Solution Developer
Sometimes we involve the technical support team if there are any issues we cannot solve. Most of the time, they are...
Read full review of Tungsten TotalAgility »
Anonymous User
Major Account Manager at a computer software company
We do support as a reseller. We provide that first-level call support. As a reseller organization, we not only have...
Read full review of Tungsten Insight »
Nicky Lundt
Senior RPA Developer at a computer software company
My queries get resolved as soon as I log a support call.
Read full review of Tungsten RPA »
Anonymous User
Branch Manager at a logistics company
I have not had the kind of issues where I needed to call into technical support. The issues I had, I addressed myself.
Read full review of Tungsten RPA »
Anonymous User
Sharepoint 2010 Specialist at a transportation company
The solution's technical support is very good. We have a supplier that handles all of our issues as soon as possible.
Read full review of Tungsten RPA »
Arun Javgal
Solution Developer
The support team is very supportive in terms of fixing issues.
Read full review of Tungsten RPA »
Anonymous User
CEO at a tech services company
I've never reached out to technical support, however, I'm sure my team has. I haven't heard of any issues, but I...
Read full review of Tungsten RPA »
Anonymous User
Technology Lead Engineering and Platforms / Global Delivery Lead - RPA at a pharma/biotech company
Technical support is quite prompt. I haven't had any issues. If I wanted support from Kofax or Automation Anywhere,...
Read full review of Tungsten RPA »
Vairavamuthu M
Kofax KTA Tech Lead Consultant at a tech services company
Excellent.
Read full review of Tungsten TotalAgility »
Anonymous User
Manager at a logistics company
I have used the support from Kofax RPA. There have been a lot of issues we have had that have taken weeks, if not...
Read full review of Tungsten RPA »
Anonymous User
Director at a tech services company
My team opened some cases with the global support team of Kofax TotalAgility who have been very responsive and...
Read full review of Tungsten TotalAgility »
Anonymous User
Kofax Certified Professional Developer at a consultancy
It has its own knowledge base. The whole documentation is available for free for everyone, and there is also a...
Read full review of Tungsten TotalAgility »
Anonymous User
Professional Service Team at a tech services company
Customer Service: It is very good. Technical Support: It is based on the regions. US region has very good support.
Read full review of Tungsten TotalAgility »
Dheeraj Sah
Technical Consultant
Technical support has been good, and we have been happy with their capabilities.
Read full review of Tungsten TotalAgility »
Anonymous User
Vice president at a financial services firm
The vendor technical support is good. They respond relatively quickly although it can sometimes take a little while...
Read full review of Tungsten TotalAgility »
Brijesh Bajpai
Kofex analyst at a consultancy
Our experience with customer service and support has been good. They help us resolve any issues we have.
Read full review of Tungsten Insight »

Review 1 of 30

Technical Support

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