Compare SS&C Blue Prism vs Tungsten Automation

Aetna, BNP Paribas, Citi, Goldman Sachs, HSBC, ING, Aviva, Humana, Willis, Merck, University Hospitals, CardinalHealth, American Red Cross, Alegri, Capita

Tungsten TotalAgility

AETNA, American Express, BNP Paribas, Citi, CommerzBank, Dexia, GoldmanSachs, HSBC, ING, JP Morgan, Raymond James

Popular Solutions

Blue Prism

7 reviews

Blue Prism Cloud

8 reviews

Tungsten RPA

4 reviews

Tungsten TotalAgility

1 reviews

Tungsten Insight

0 reviews

Top Industries

Financial Services Firm

19%

Manufacturing Company

Computer Software Company

Educational Organization

Financial Services Firm

15%

Computer Software Company

Manufacturing Company

Insurance Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Pavan-Sharma
Senior Consultant at a consultancy
In terms of use cases for Blue Prism, I worked on financial, BFSI use cases, specifically in banking and financial...
Read full review of Blue Prism »
AyanBanerjee
Cloud & AI Architect at a tech vendor
Our use case for Blue Prism Cloud is basically RPA, Remote Process Automation, involving automation agents that we...
Read full review of Blue Prism Cloud »

Review 1 of 2

Ross Macadam
Director at a tech services company
I usually recommend Tungsten TotalAgility to any company with a business process that involves large scale capture of...
Read full review of Tungsten TotalAgility »
Jamil Milhem
Project Manager-Senior RPA Specialist at a energy/utilities company
My use case for the product is in the finance domain.
Read full review of Tungsten RPA »
Anonymous User
Major Account Manager at a computer software company
This is a business intelligence tool and a good reporting platform. It comes with basic analytics and canned reports....
Read full review of Tungsten Insight »

Review 1 of 3

Customer Service

Srikanth RB
BA Manager at a tech vendor
Technical support is good. they are helpful and responsive. From my understanding, the team never had issues in terms...
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Shantanu Chande
Lead Project Engineer at a computer software company
If you are a customer or a gold partner, you'll be aligned with a customer success manager who can escalate the case...
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KasimIqbal
Senior Automation Consultant at a tech services company
The technical support is very good.
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Gul Ansari
Solution Architect-Intelligent Automation at a engineering company
The product’s support is managed by our partners 24/7. In case we encounter any issues, the partner takes the...
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Zameer Shaik
RPA Lead at a tech services company
In the beginning, when we were working with Blue Prism version 5, there were some issues after installing the latest...
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Ajay Nayak
Senior Data Engineer at a manufacturing company
I would rate the technical support a ten out of ten.
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Kumar Animesh
Automation Manager at a healthcare company
The technical support team of Blue Prism Cloud is very good. Sometimes they even let us report issues with our...
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Birabrata Senapati
Lead Engineer at a tech vendor
Blue Prism Cloud's technical support is good, as they contacted us immediately to resolve our issue.
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Sravan G
Senior Project Manager at a computer software company
The product's customer support is responsive, but they take a lot of time. My company is in India, while most of the...
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Ayoub Elmoujahid
Soware Engineer at a tech services company
I have experience with the technical support team of Blue Prism Cloud. The technical support team of Blue Prism Cloud...
Read full review of Blue Prism Cloud »
Anonymous User
Senior SAP Analyst at a energy/utilities company
Technical support is okay. They're quite responsive. That said, in terms of support, we do have our own technical...
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Rohit K Sharma
Ops Innovation Platform Manager at a financial services firm
We are at the top support tier and have had a good experience so far.
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Vijay Moorthy
Senior Business Analyst and Consultant at a computer software company
I don't have any direct experience with them. My solution architect used to handle that. I haven't seen many...
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Sergey Zlobich
Department Chief at a tech services company
We have never needed assistance from technical support.
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Anonymous User
Technology Manager at a transportation company
In terms of support, they have almost everything for Blue Prism. They have tutorials and other such materials. I...
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Anonymous User
Intelligent Automation Lead (RPA & AI) at a tech services company
I have communicated with Blue Prism technical support, and they are helpful. We use their support now and then as we...
Read full review of Blue Prism »
Anonymous User
Senior Manager , Digital Transformation, Strategy & Transformation at a insurance company
Blue Prism provides us with the technical support we need. They even have a monthly catch-up with our team and we are...
Read full review of Blue Prism »
MehakTalwar
Project Manager at a transportation company
There is a partner who is doing the automation for us, and they contact the technical support. We don't have any...
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Amar Yelne
RPA Developer
The support from Blue Prism is very good.
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Ravi Kiran Vadigineni
Solution Architect at a manufacturing company
I rate the technical support for Blue Prism Cloud at six.
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Anonymous User
Owner at a insurance company
The technical support team is proactive, responsive, and open to feedback and suggestions. Overall, it has been a...
Read full review of Blue Prism Cloud »
Anonymous User
Senior SAP Analyst at a energy/utilities company
We have never contacted the tech support team since we have our own internal technical team.
Read full review of Blue Prism »
Sumanth-Babu
Application Architect at a manufacturing company
I've never personally been in touch with technical support, but my team has been. Since I haven't been directly in...
Read full review of Blue Prism Cloud »
DavidBiden
Managing Director of Automation at a tech services company
Their technical support is quite good.
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Mattia Mezzacapo
RPA Engineer at a computer software company
Technical support is quite good although I think not as good as with some other solutions. UiPath, for example, has...
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Anonymous User
Bank Employee at a manufacturing company
It is pretty good.
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Anonymous User
Head of Process automation at a financial services firm
We have had problems with the solution, but between our vendor and the Blue Prism technical support, we have managed...
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Ketan Puri
Technical Lead at a tech vendor
Support for Blue Prism Cloud is excellent. It's better than the support you get for the standard Blue Prism platform....
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Anonymous User
Manager Operational Excellence and Robotics at a manufacturing company
I have never contacted technical support. I am more on the business side of things or a profit analyst.
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Anonymous User
RPA/IA Solution Architect at a tech services company
It was quite good.
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Review 1 of 30

Emerson Santos
Co-Founder | CTO at a tech vendor
We don't have Latin American support, and it was difficult to get support when we had scalability issues.
Read full review of Tungsten TotalAgility »
Viswanath Tayi
Director - Information Technology at a computer software company
Kofax's technical support has been good so far.
Read full review of Tungsten RPA »
Ross Macadam
Director at a tech services company
Their technical support is good. Because they're putting a lot of resources into R&D development and quickly...
Read full review of Tungsten RPA »
Anirudh Vancha
Software Engineer at a consultancy
The support is not good. They are not responsive.
Read full review of Tungsten TotalAgility »
Mohit-Jain
Senior Software engeneer at a financial services firm
They provide sufficient but not excellent technical support. Perhaps there is a point where they could use some...
Read full review of Tungsten TotalAgility »
Kabilan Karuna
Senior Software Engineer at a tech services company
We have used technical support in the past, and I rate the technical support a nine out of ten.
Read full review of Tungsten TotalAgility »
Mihai Babescu
Solution Sales at a computer software company
The technical support team provides delayed responses.
Read full review of Tungsten RPA »
Orville K Walker
Software Integrator / Project Manager at a university
The technical support is good. The only thing is that we paid for the nine to five support. Within nine to five, we...
Read full review of Tungsten TotalAgility »
Jamil Milhem
Project Manager-Senior RPA Specialist at a energy/utilities company
Technical support is available remotely. Users can submit a support ticket and wait for a response unless the issue...
Read full review of Tungsten RPA »
Mohamad Hussin
Senior consultant Digital assets and Disruptive technologies at a energy/utilities company
The product’s support is satisfactory.
Read full review of Tungsten RPA »
PrashanthR
Lead Software Engineer at a financial services firm
The technical support is quite good. There is sometimes a lag because they don't always deal with problems...
Read full review of Tungsten TotalAgility »
Anonymous User
Major Account Manager at a computer software company
We do support as a reseller. We provide that first-level call support. As a reseller organization, we not only have...
Read full review of Tungsten Insight »
Anonymous User
Senior Technical Consultant - Financial Services at a tech services company
Very poor.
Read full review of Tungsten TotalAgility »
Anonymous User
Technical lead
Technical support wise, because I've been working with Kofax not just on Kofax TotalAgility, but other products as...
Read full review of Tungsten TotalAgility »
Levent Dincer
Deputy General Manager at a tech services company
We tend to provide any technical support to our clients. Our team understand the product very well and doesn't have...
Read full review of Tungsten Insight »
Arun Javgal
Solution Developer
The support team is very supportive in terms of fixing issues.
Read full review of Tungsten RPA »
SampathKumar
Finance Analyst at a maritime company
Kofax's technical support is reasonably responsive, though not the fastest.
Read full review of Tungsten RPA »
Arun Javgal
Solution Developer
Sometimes we involve the technical support team if there are any issues we cannot solve. Most of the time, they are...
Read full review of Tungsten TotalAgility »
Brijesh Bajpai
Kofex analyst at a consultancy
Our experience with customer service and support has been good. They help us resolve any issues we have.
Read full review of Tungsten Insight »
Anonymous User
Sharepoint 2010 Specialist at a transportation company
The solution's technical support is very good. We have a supplier that handles all of our issues as soon as possible.
Read full review of Tungsten RPA »
Anonymous User
Professional Service Team at a tech services company
Customer Service: It is very good. Technical Support: It is based on the regions. US region has very good support.
Read full review of Tungsten TotalAgility »
Anonymous User
Kofax Certified Professional Developer at a consultancy
It has its own knowledge base. The whole documentation is available for free for everyone, and there is also a...
Read full review of Tungsten TotalAgility »
Anonymous User
CEO at a comms service provider
The technical support is generally good. Sometimes, of course, they take more time when you have difficult or...
Read full review of Tungsten RPA »
Brijesh Bajpai
Kofex analyst at a consultancy
Technical support from Kofax is very good, and we can create requests directly. Kofax also has different partners....
Read full review of Tungsten TotalAgility »
Anonymous User
Manager at a logistics company
I have used the support from Kofax RPA. There have been a lot of issues we have had that have taken weeks, if not...
Read full review of Tungsten RPA »
Dheeraj Sah
Technical Consultant
Technical support has been good, and we have been happy with their capabilities.
Read full review of Tungsten TotalAgility »
Anonymous User
Sr. Specialist Information Security at a tech services company
Kofax RPA's support team needs to improve response time.
Read full review of Tungsten RPA »
Anonymous User
Vice president at a financial services firm
The vendor technical support is good. They respond relatively quickly although it can sometimes take a little while...
Read full review of Tungsten TotalAgility »
Alexandre Cordova
Solutions Architect at a tech services company
Technical support from Kofax is very good. We also offer support to our clients. We're the first level of support,...
Read full review of Tungsten RPA »
Vairavamuthu M
Kofax KTA Tech Lead Consultant at a tech services company
Excellent.
Read full review of Tungsten TotalAgility »

Review 1 of 30

Technical Support

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