Compare SS&C Blue Prism vs Tungsten Automation

Aetna, BNP Paribas, Citi, Goldman Sachs, HSBC, ING, Aviva, Humana, Willis, Merck, University Hospitals, CardinalHealth, American Red Cross, Alegri, Capita

Tungsten TotalAgility

AETNA, American Express, BNP Paribas, Citi, CommerzBank, Dexia, GoldmanSachs, HSBC, ING, JP Morgan, Raymond James

Popular Solutions

Blue Prism

6 reviews

Blue Prism Cloud

4 reviews

Tungsten RPA

2 reviews

Tungsten TotalAgility

1 reviews

Tungsten Insight

0 reviews

Top Industries

Financial Services Firm

14%

Outsourcing Company

12%

Construction Company

Manufacturing Company

Outsourcing Company

12%

Financial Services Firm

11%

Construction Company

11%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

AyanBanerjee
Cloud & AI Architect at a tech vendor
Our use case for Blue Prism Cloud is basically RPA, Remote Process Automation, involving automation agents that we...
Read full review of Blue Prism Cloud »
Tanweer Alam
Technology Architect at Infosys
I primarily use Blue Prism in my organization's process automation after having already assisted in UiPath. Before,...
Read full review of Blue Prism »

Review 1 of 2

Ross Macadam
Director at iicon ltd
I usually recommend Tungsten TotalAgility to any company with a business process that involves large scale capture of...
Read full review of Tungsten TotalAgility »
Jamil Milhem
Project Manager-Senior RPA Specialist at DEWA
My use case for the product is in the finance domain.
Read full review of Tungsten RPA »
Anonymous User
Major Account Manager at a computer software company
This is a business intelligence tool and a good reporting platform. It comes with basic analytics and canned reports....
Read full review of Tungsten Insight »

Review 1 of 3

Customer Service

Roshan James
Service Delivery Leader - Software Engineering at a insurance company
Blue Prism's support is good at what they do, and they have lots of people available to help. I would rate the...
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Pavan-Sharma
Senior Consultant at a consultancy
My experience with Blue Prism's technical support has been largely positive, with them being very responsive when...
Read full review of Blue Prism »
Birabrata Senapati
Lead Engineer at HCL Technologies
Blue Prism Cloud's technical support is good, as they contacted us immediately to resolve our issue.
Read full review of Blue Prism Cloud »
Emeka Uchendi
IT Consultant at ITwize Technology Limited
We have found it difficult to receive support from Blue Prism.
Read full review of Blue Prism »
Sravan G
Senior Project Manager at Resolve Technology, Inc.
The product's customer support is responsive, but they take a lot of time. My company is in India, while most of the...
Read full review of Blue Prism »
Keith Mcdowell
Chief Executive Officer at Keith F Kube and Associates
I rate Blue Prism technical support nine out of 10. They respond quickly within the window established in the...
Read full review of Blue Prism Cloud »
Srikanth RB
BA Manager at a tech vendor
Technical support is good. they are helpful and responsive. From my understanding, the team never had issues in terms...
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Renjith Raghunathan
RPA Team Lead Developer at Standard Chartered Bank
If we purchase multiple bots, we always receive quick support from SS&C Blue Prism's team. Therefore, if we face any...
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Anonymous User
Director at a tech vendor
We didn’t have to contact technical support as we worked closely with an integrator. They handled everything for us.
Read full review of Blue Prism Cloud »
Anonymous User
Doctoral Researcher at a educational organization
Most of our use cases are back office-based. They usually don't interfere with our day-to-day operations. We tend to...
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Anonymous User
Partner Technology Consulting at a financial services firm
The support that Blue Prism offers is very good. I rate the support from Blue Prism a four out of five.
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Jayveer Mandora
Lead RPA Developer at eclair Group
I would rate the technical support a five out of ten. Sometimes we have problems because we understand the technical...
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Anonymous User
RPA Developer at a tech services company
Their technical support is not that reliable. They are quite slow, and their response is not that proactive for our...
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Anonymous User
Assistant Vice President at Barclays Capital
There have been a few complex issues, where we followed up with the support team. One example of that was the Chrome...
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Anonymous User
RPA System Engineer at a comms service provider
I rate the technical support an eight out of ten. The support is good.
Read full review of Blue Prism »
Tanweer Alam
Technology Architect at Infosys
I would rate the support of Blue Prism as a ten. Whenever I faced a challenge, I could get immediate support...
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Sravani K
RPA Developer at SDLC Partners
I have only been in contact with technical support one time when I had some issues writing Blue Prism certifications....
Read full review of Blue Prism »
Pranay Lingala
RPA Architect at a tech services company
We don't interact with their technical support. I work in an environment where we implement use cases and give them...
Read full review of Blue Prism »
Vijay Moorthy
Senior Business Analyst and Consultant at a computer software company
I don't have any direct experience with them. My solution architect used to handle that. I haven't seen many...
Read full review of Blue Prism »
Rohit K Sharma
Ops Innovation Platform Manager at a financial services firm
We are at the top support tier and have had a good experience so far.
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Anonymous User
Director Of Innovation at Quantum AI
We have been in this for quite a long time. I myself have put in 33 years in the IT industry. Most of the time it...
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MohammedTafazal
Rpa Lead Architect And Manager at a computer software company
We used to contact Blue Prism for license parts and if we need another consultant. Technical support is not as...
Read full review of Blue Prism Cloud »
Anonymous User
Manager Operational Excellence and Robotics at a manufacturing company
I have never contacted technical support. I am more on the business side of things or a profit analyst.
Read full review of Blue Prism Cloud »
N Rajarajan
Project Manager at a tech consulting company
Technical support is okay. It's good as long as you are signed into a maintenance agreement and you're paying. Our...
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Rao Parathnandh
Senior Specialist at a comms service provider
I'm sorry to say their technical support is very bad. The technical support, the client support, the academic...
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Anonymous User
Senior Consultant - Intelligent Automations at a tech services company
We've contacted technical support. Blue Prism support is very accessible. The access to the web portal and the...
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Anonymous User
Digital Strategy Manager at a energy/utilities company
Their tech support is good but can be improved. Every ticket first goes to L1, and then it goes to L2. Many times,...
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Anonymous User
Intelligent Automation Lead (RPA & AI) at a tech services company
I have communicated with Blue Prism technical support, and they are helpful. We use their support now and then as we...
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Anonymous User
Head of Delivery at a tech services company
I have not personally had to contact technical support, but I know my colleagues have. We do deploy the product for...
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Gowtham Thotapalli
Solutions Architect at ValueMomentum
The only contact we had with technical support was during our initial setup. It was a minor issue that was solved...
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Review 1 of 30

Ross Macadam
Director at iicon ltd
I would say their technical support is pretty good; I would give it an eight.
Read full review of Tungsten TotalAgility »
Emerson Santos
Co-Founder | CTO at Fourcicle
We don't have Latin American support, and it was difficult to get support when we had scalability issues.
Read full review of Tungsten TotalAgility »
Anirudh Vancha
Software Engineer at a consultancy
The support is not good. They are not responsive.
Read full review of Tungsten TotalAgility »
PrashanthR
Lead Software Engineer at a financial services firm
The technical support is quite good. There is sometimes a lag because they don't always deal with problems...
Read full review of Tungsten TotalAgility »
Ross Macadam
Director at iicon ltd
Their technical support is good. Because they're putting a lot of resources into R&D development and quickly...
Read full review of Tungsten RPA »
Kabilan Karuna
Senior Software Engineer at a tech services company
We have used technical support in the past, and I rate the technical support a nine out of ten.
Read full review of Tungsten TotalAgility »
Orville K Walker
Software Integrator / Project Manager at a university
The technical support is good. The only thing is that we paid for the nine to five support. Within nine to five, we...
Read full review of Tungsten TotalAgility »
Shiwali Shukla
IDP consultant at WNS
We do get support via another vendor and I have dealt with them. They’ve helped us solve some very complex use cases....
Read full review of Tungsten TotalAgility »
Anonymous User
Technology Lead Engineering and Platforms / Global Delivery Lead - RPA at a pharma/biotech company
Technical support is quite prompt. I haven't had any issues. If I wanted support from Kofax or Automation Anywhere,...
Read full review of Tungsten RPA »
Arun Javgal
Solution Developer at Self employeed
Sometimes we involve the technical support team if there are any issues we cannot solve. Most of the time, they are...
Read full review of Tungsten TotalAgility »
Anonymous User
Sr. Specialist Information Security at a tech services company
Kofax RPA's support team needs to improve response time.
Read full review of Tungsten RPA »
Anonymous User
Professional Service Team at VISNIKO
Customer Service: It is very good. Technical Support: It is based on the regions. US region has very good support.
Read full review of Tungsten TotalAgility »
Vairavamuthu M
Kofax KTA Tech Lead Consultant at a tech services company
Excellent.
Read full review of Tungsten TotalAgility »
Anonymous User
ESM consultant/ Kofax developer at a tech services company
We have been in touch with technical support in the past. They were quite helpful and we are satisfied with the level...
Read full review of Tungsten TotalAgility »
Alexandre Cordova
Solutions Architect at Latourette Consulting
Technical support from Kofax is very good. We also offer support to our clients. We're the first level of support,...
Read full review of Tungsten RPA »
Anonymous User
IT Adviseur SCD / RPA Consultant / Blockchain Consultant at a tech services company
I have not yet been in touch with technical support.
Read full review of Tungsten RPA »
Anonymous User
CEO at a tech services company
I've never reached out to technical support, however, I'm sure my team has. I haven't heard of any issues, but I...
Read full review of Tungsten RPA »
Arun Javgal
Solution Developer at Self employeed
The support team is very supportive in terms of fixing issues.
Read full review of Tungsten RPA »
Anonymous User
Vice president at a financial services firm
The vendor technical support is good. They respond relatively quickly although it can sometimes take a little while...
Read full review of Tungsten TotalAgility »
Anonymous User
Branch Manager at a logistics company
I have not had the kind of issues where I needed to call into technical support. The issues I had, I addressed myself.
Read full review of Tungsten RPA »
Sawich Unyavatpanich
Project Manager at Tbank
Customer support is good.
Read full review of Tungsten RPA »
Anonymous User
Technical lead
Technical support wise, because I've been working with Kofax not just on Kofax TotalAgility, but other products as...
Read full review of Tungsten TotalAgility »
Anonymous User
Sharepoint 2010 Specialist at a transportation company
The solution's technical support is very good. We have a supplier that handles all of our issues as soon as possible.
Read full review of Tungsten RPA »
Anonymous User
Major Account Manager at a computer software company
We do support as a reseller. We provide that first-level call support. As a reseller organization, we not only have...
Read full review of Tungsten Insight »
Brijesh Bajpai
Kofex analyst at Tata consultancy services
Technical support from Kofax is very good, and we can create requests directly. Kofax also has different partners....
Read full review of Tungsten TotalAgility »
Anonymous User
Director at a tech services company
My team opened some cases with the global support team of Kofax TotalAgility who have been very responsive and...
Read full review of Tungsten TotalAgility »
Anonymous User
Manager at a logistics company
I have used the support from Kofax RPA. There have been a lot of issues we have had that have taken weeks, if not...
Read full review of Tungsten RPA »
Levent Dincer
Deputy General Manager at a tech services company
We tend to provide any technical support to our clients. Our team understand the product very well and doesn't have...
Read full review of Tungsten Insight »
Anonymous User
CEO at a comms service provider
The technical support is generally good. Sometimes, of course, they take more time when you have difficult or...
Read full review of Tungsten RPA »
SampathKumar
Finance Analyst at a maritime company
Kofax's technical support is reasonably responsive, though not the fastest.
Read full review of Tungsten RPA »

Review 1 of 30

Technical Support

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