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Tungsten RPA Reviews

Vendor: Tungsten Automation
3.7 out of 5
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What is Tungsten RPA?

Tungsten RPA offers a sophisticated automation platform designed for seamless integration with enterprise systems. It's known for its robust functionalities in document processing, web automation, and delivering efficient business workflows.

Get the Tungsten RPA Buyer's Guide and find out what your peers are saying about Tungsten RPA, UiPath Platform, Automation Anywhere and more!
Tungsten RPA is the #10 ranked solution in best RPA tools. PeerSpot users give Tungsten RPA an average rating of 7.4 out of 10. Tungsten RPA is most commonly compared to UiPath Platform: Tungsten RPA vs UiPath Platform. Tungsten RPA is popular among the large enterprise segment, accounting for 47% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 14% of all views.
Buyer's Guide
Tungsten RPA
April 2026
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Helped 893,221 peers since 2012

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Tungsten RPA mindshare

As of May 2026, the mindshare of Tungsten RPA in the Robotic Process Automation (RPA) category stands at 2.0%, up from 1.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Robotic Process Automation (RPA) Mindshare Distribution
ProductMindshare (%)
Tungsten RPA2.0%
UiPath Platform10.8%
Microsoft Power Automate7.3%
Other79.9%
Robotic Process Automation (RPA)

PeerResearch reports based on Tungsten RPA reviews

TypeTitleDate
CategoryRobotic Process Automation (RPA)May 9, 2026Download
ProductReviews, tips, and advice from real usersMay 9, 2026Download
ComparisonTungsten RPA vs UiPath PlatformMay 9, 2026Download
ComparisonTungsten RPA vs Automation AnywhereMay 9, 2026Download
ComparisonTungsten RPA vs Microsoft Power AutomateMay 9, 2026Download
Suggested products
TitleRatingMindshareRecommending
UiPath Platform4.410.8%98%917 interviewsAdd to research
Automation Anywhere4.25.8%96%625 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Tungsten RPA offers valuable features like seamless third-party integrations, strong OCR capabilities for digitization, and robust web browser automation. Users appreciate its low-code platform, simplifying use without a computer science background. The ability to handle UI activities, script information from websites, and manage workflows effectively is highlighted. Flexibility and rapid configuration for businesses enhance its appeal. Pricing, error management, and the drag-and-drop functionality further elevate its usability and attractiveness.
  • "The most valuable features are workflow and process automation."
  • "The ability to script information from websites is most valuable; it also seems to be fairly robust and reasonably easy to manage on a server-based deployment."
  • "I would definitely recommend this solution."

Room for Improvement

Tungsten RPA requires enhanced interface usability and support for modern technologies like AI and web-based automation. Documentation availability and support channels need expansion. Improved integration with systems like SAP and broad community engagement are necessary. Legacy systems and Citrix present stability challenges, complicating automation processes. Technical support needs to be more responsive, particularly for desktop and Java-based applications. Error handling and exception management need refinement, and better training resources could facilitate broader adoption.
  • "The interface could be better from a usability standpoint."
  • "We are on version 10.6, and the current version seems to be 11. Kofax is cycling the capabilities of the product very quickly."
  • "Its documentation is not widely available on the web. When there is a problem, the channels through which I can get a solution are limited."

ROI

Aviation and government sectors report significant savings with Tungsten RPA, achieving improved efficiency and reduced errors. Automation cuts departmental costs by 70%, diminishes manual workload demands, and optimizes resource allocation. Feedback indicates three-person tasks are managed by one RPA robot, allowing workforce reduction. Migration projects yield substantial one-time savings by transferring and adjusting large content volumes for various systems. Time and monetary gains reinforce its value across industries.

Pricing

Tungsten RPA pricing involves a subscription-based model, offering flexibility similar to the Microsoft developer platform. Costs include an on-premises license of approximately €50,000, with additional robot licenses around €14,000 each. While some users find it moderately priced, others consider it expensive compared to UiPath and Power Automate. Licensing is yearly, often handled in cost-effective regions like India. Buyers should expect separate fees for varied solution areas.
  • "The pricing model for automation solutions like Automation Anywhere, UiPath, and Microsoft Power Platform is subscription-based, where costs are calculated based on factors such as the number of hours used and the scale of automation required.......With Kofax, you purchase a license upfront, and that's all you need. You can create as many automation workflows as you require without additional costs for individual use cases."
  • "The solution’s license is not expensive."
  • "Kofax RPA's licensing costs are yearly and expensive."

Popular Use Cases

Organizations use Tungsten RPA to automate various processes like handling patient records in healthcare, finance management, and decision-making in banks. It efficiently automates web interactions, UI activities, and document management, enhancing data entry, validation, and report generation. Businesses in logistics, marketing, and IT employ it for repetitive tasks, data migration, and diagnosis from IoT signals. Companies use it to mitigate workload, interact with systems, and manage customer interactions, improving productivity and efficiency.

Service and Support

Tungsten RPA's customer support is generally favorable, with quick and knowledgeable responses. Users report effective troubleshooting, though some experience delayed responses. Some are satisfied with same-day answers, while others find resolution times lengthy. Support is available remotely and aligns with SLAs, addressing issues efficiently. Users occasionally encounter delays, yet appreciate the absence of language barriers. The support team fosters satisfaction through resource deployment in R&D, with some suggesting improvement in response speed.

Deployment

Tungsten RPA's initial setup varies in complexity. Some users found it straightforward, completing it within hours or days, while others faced moderate challenges, taking weeks or months. Deployment often requires one to two people, but larger teams are involved in bigger projects. Maintenance is generally manageable with a small team. Some users employed external consultants for efficient setup. Kofax RPA installations were noted as more complex than Tungsten RPA.

Scalability

Tungsten RPA demonstrates scalable attributes that benefit various companies. Users appreciate its ability to scale based on business requirements and emphasize the importance of skilled personnel for effective deployment. The platform supports a wide range of users, from small to large enterprises, providing a flexible environment. Although there are some challenges, especially regarding integration tasks, it proves useful in scaling automation efficiently and the cost remains acceptable for many.

Stability

The stability of Tungsten RPA is generally regarded as good. Users report it as reliable, stable, and without significant issues. Some have encountered minor challenges, particularly with legacy application integration, which affects consistency. Ratings frequently fall between eight and nine, indicating a high level of satisfaction. The tool handles workloads well, hasn't shown frequent problems, and performs as expected. Several organizations highlighted its value in maintaining a stable environment despite different operational contexts.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Tungsten RPA Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business8
Midsize Enterprise1
Large Enterprise15
By reviewers
By visitors reading reviews
Company SizeCount
Small Business123
Midsize Enterprise76
Large Enterprise178
By visitors reading reviews

Top industries

By visitors reading reviews
Financial Services Firm
14%
Performing Arts
8%
Construction Company
8%
Manufacturing Company
6%
Retailer
6%
Outsourcing Company
5%
Computer Software Company
4%
Insurance Company
4%
Comms Service Provider
4%
University
4%
Educational Organization
4%
Healthcare Company
3%
Energy/Utilities Company
3%
Real Estate/Law Firm
3%
Government
3%
Wholesaler/Distributor
2%
Legal Firm
2%
Marketing Services Firm
2%
Transportation Company
2%
Renewables & Environment Company
2%
Recreational Facilities/Services Company
2%
Logistics Company
1%
Non Profit
1%
Media Company
1%
Pharma/Biotech Company
1%
Recruiting/Hr Firm
1%
Consumer Goods Company
1%
Aerospace/Defense Firm
1%
Mining And Metals Company
1%

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Learn more about Tungsten RPA

Designed to streamline complex operations, Tungsten RPA supports integrations with major platforms like SAP and ERP tools, known for enhancing business efficiency. It provides powerful OCR capabilities and is characterized by a low-code environment, which simplifies automation tasks. Despite its strengths, there's a need for improvements in community support, documentation, and emerging AI functionalities. Expanding its desktop automation, scalability, and system connections, especially with Microsoft and Citrix, is imperative for broader adoption.

What are the key features of Tungsten RPA?
  • Third-Party Integrations: Seamlessly connects with systems like SAP and ERP for streamlined operations.
  • Low-Code Platform: Simplifies automation with easy-to-use programming and deployment options.
  • OCR Capabilities: Processes low-DPI documents effectively for accurate data extraction.
  • Web Automation: Streamlines repetitive web-based tasks and browser interactions.
  • Modular Structure: Facilitates efficient management of business processes and workflows.
Why consider Tungsten RPA for automation?
  • Comprehensive Automation: Reduces manual workload with reliable execution of repetitive tasks.
  • Enhanced Efficiency: Increases productivity by automating intricate processes.
  • Robust Error Handling: Minimizes disruptions with efficient error management strategies.
  • Flexibility: Adapts to specific business requirements with customizable components.
  • Low Development Time: Speeds up project timelines due to its low-code nature.

Tungsten RPA is employed across sectors like finance, healthcare, aviation, and logistics for automating crucial business functions. It aids in automating repetitive tasks, data extraction, and process automation in ERP and SharePoint systems. Businesses leverage its capabilities for website automation, handling employee data, and streamlining operations in finance and HR. It enhances customer service operations, document processing, and market data collection, effectively reducing manual workload and boosting operational efficiency.

Tungsten RPA was previously known as Kofax RPA, Kofax Kapow, Kapow.

Tungsten RPA customers

Aetna, BNP Paribas, Citi, Goldman Sachs, HSBC, ING, Aviva, Humana, Willis, Merck, University Hospitals, CardinalHealth, American Red Cross, Alegri, Capita

Related questions

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When evaluating Robotic Process Automation, what aspect do you think is the most important to look for?
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RPA that Bots can run without centralized control?
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What is the best RPA certification?
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How should I calculate ROI for RPA? How should I measure RPA success?
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Where have you seen RPA benefits within the Insurance Industry?
  • 91
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What are the limitations of RPA?
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Can RPA interface with any application?
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Which is the best RPA solution for integration with chatbots?

Product Categories

Product Categories
Robotic Process Automation (RPA)

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Tungsten RPA Reviews Summary
Author infoRatingReview Summary
Project Manager-Senior RPA Specialist at DEWA4.0I use Tungsten RPA for finance tasks. It excels in web automation without server needs but needs better desktop automation. Automation in government departments cut costs by 70%. I prefer its built-in features over Microsoft Power Platform and UiPath.
Senior consultant Digital assets and Disruptive technologies at DEWA4.0We use Tungsten RPA for automating business processes. Its strength lies in offering end-to-end solutions with multiple products. However, it lacks native integration compared to Microsoft Power Automate and faces some constraints and performance issues.
Solutions Architect at DEWA4.5I implemented Tungsten RPA in a hospital to streamline insurance approval and bank customer care procedures. While it offers valuable features like business process management, improvements are needed in support and employee acceptance to optimize its effectiveness.
Director at iicon ltd3.5I implement Tungsten RPA for website automation, SharePoint, and UI activities, valuing its error-handling capabilities. Although ROI is notable in migration projects, challenges arise with stability in Citrix environments, requiring complex logic for automation.
Senior RPA Developer at a computer software company with 5,001-10,000 employees4.0We use Tungsten RPA primarily for web browser automation, which efficiently interacts with websites and Excel. However, the desktop automation is tricky, and sending emails with multiple attachments was challenging. I have experience with other RPA tools like Blue Prism.
Senior Solutions Architect at LexisNexis Risk Solutions3.0We utilize Tungsten RPA for document reading, web scraping, and AI tasks, though it lacks desktop automation and predefined connectors. Compared to Power Automate, coding is harder, less user-friendly, and requires separate licensing without OCR content feasibility.
Strategic And Business Performance Manger at a tech services company with 51-200 employees4.5I've sold Tungsten RPA for nearly three years; it's affordable, easy to set up, works well with major ERP systems, and suits non-developers, though its lack of a developer community is a concern for some clients.
Project Manager at Tbank3.5We implemented Tungsten RPA to reduce workloads, but it struggles with processing leave requests and aiding in employment searches. Additionally, the expense of spare parts could be decreased for better cost efficiency. We didn't consider alternative solutions or providers.