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Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Tungsten RPA provides valuable tools for integrating with third-party support and productivity services.
The platform is stable and scalable, making it suitable for growing business needs.
The pricing of Tungsten RPA is considered quite good compared to similar tools.
Tungsten RPA allows for website automation, making it easy to interact with any website efficiently.
It is a low-code platform, making it accessible for users without a computer science background.

CONS

Tungsten RPA needs more comprehensive AI capabilities, including improved exception handling and OCR with enhanced multi-language support.
Scalability and performance issues are areas needing improvement in Tungsten RPA.
Tungsten RPA lacks a free, widely available training portal and accessible documentation.
Tungsten RPA could benefit from modular licensing and improved integration with SAP and Microsoft.
Challenges exist with Tungsten RPA's desktop automation and sending emails with multiple attachments.
 

Tungsten RPA Pros review quotes

KofaxRPA677 - PeerSpot reviewer
Sharepoint 2010 Specialist at a transportation company with 10,001+ employees
Jul 2, 2019
The features that we have found the most valuable are the integration of different third-party support and productivity services.
it_user1166328 - PeerSpot reviewer
CEO at a comms service provider with 11-50 employees
Nov 21, 2019
The best part of Kofax is that they have a whole concept. It's one product, but also has extra elements that can be integrated.
reviewer1243365 - PeerSpot reviewer
CEO at a tech services company with 11-50 employees
Jan 26, 2020
The drag and drop functionality is quite good.
Learn what your peers think about Tungsten RPA. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,665 professionals have used our research since 2012.
reviewer1220346 - PeerSpot reviewer
IT Adviseur SCD / RPA Consultant / Blockchain Consultant at a tech services company with self employed
Mar 18, 2020
This is a stable platform and we did not encounter any big problems.
it_user1352985 - PeerSpot reviewer
Branch Manager at a logistics company with 10,001+ employees
Oct 4, 2020
It is stable and scalable.
reviewer1136877 - PeerSpot reviewer
Technology Lead Engineering and Platforms / Global Delivery Lead - RPA at a pharma/biotech company with 10,001+ employees
Jan 28, 2021
The OCR was quite stable and flexible.
Cuneyt Ugur - PeerSpot reviewer
Robotic Process Automation Leader at Borusan Holding
Feb 22, 2021
Provides valuable tools working in integration with RPA tools.
AC
Solutions Architect at Latourette Consulting
Mar 5, 2021
The pricing of the solution is quite good.
VP
Service Delivery Manager / Architect at a tech services company with 201-500 employees
May 19, 2021
The flexibility to use already-developed components is really good. You can use it for Excel-related operations and other things.
Ross Macadam - PeerSpot reviewer
Director at iicon ltd
May 26, 2021
The ability to script information from websites is most valuable. It also seems to be fairly robust and reasonably easy to manage on a server-based deployment. We have a number of robots operating on the central server.
 

Tungsten RPA Cons review quotes

KofaxRPA677 - PeerSpot reviewer
Sharepoint 2010 Specialist at a transportation company with 10,001+ employees
Jul 2, 2019
This product has room for improvement in support of aviation. The interface could be improved in the next release.
it_user1166328 - PeerSpot reviewer
CEO at a comms service provider with 11-50 employees
Nov 21, 2019
I'd like to see a recording function and a more simple interface.
reviewer1243365 - PeerSpot reviewer
CEO at a tech services company with 11-50 employees
Jan 26, 2020
The solution needs to be scalable.
Learn what your peers think about Tungsten RPA. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,665 professionals have used our research since 2012.
reviewer1220346 - PeerSpot reviewer
IT Adviseur SCD / RPA Consultant / Blockchain Consultant at a tech services company with self employed
Mar 18, 2020
It needs a free training portal for anybody on the internet to use so that they can get an idea of what the possibilities are.
it_user1352985 - PeerSpot reviewer
Branch Manager at a logistics company with 10,001+ employees
Oct 4, 2020
There is really nothing special about the capabilities of this product.
reviewer1136877 - PeerSpot reviewer
Technology Lead Engineering and Platforms / Global Delivery Lead - RPA at a pharma/biotech company with 10,001+ employees
Jan 28, 2021
I would like to see them further enhance the OCR, specifically in the multi-language support.
Cuneyt Ugur - PeerSpot reviewer
Robotic Process Automation Leader at Borusan Holding
Feb 22, 2021
The solution could use some AI integrated features.
AC
Solutions Architect at Latourette Consulting
Mar 5, 2021
The process discovery could be a bit better.
VP
Service Delivery Manager / Architect at a tech services company with 201-500 employees
May 19, 2021
Its documentation is not widely available on the web. They should work on the availability of its documentation. In Automation Anywhere, there is a feature called Discovery Bot that automatically records the process steps and suggests a possible bot. I am not sure if such a feature is available in Kofax. If it is not available, it will be very good to have this feature. 
Ross Macadam - PeerSpot reviewer
Director at iicon ltd
May 26, 2021
We are on version 10.6, and the current version seems to be 11. Kofax is cycling the capabilities of the product very quickly. One of the difficulties has been to actually keep up with the capabilities as they've evolved. On the one hand, it is good that the product is getting better, but on the other hand, it is difficult to implement the best way with a product that is evolving constantly.