Tungsten RPA Reviews

We install and implement Tungsten RPA for customers. The primary use cases initially involved website automation, SharePoint implementations, and management of information. It later expanded to automation of UI activities in applications.

The biggest cost savings have been during migration projects, such as migrating large volumes of content from one content management solution to another and performing auditing and manipulation of the content during the migration.

Initially, the most effective features for process automation were website automation related to web auditing, SharePoint implementations, and automated management of information. It then expanded to automation of UI activities in applications. 

\Additionally, the platform's architecture includes error handling capabilities within bot creation that are comprehensive and robust.

Automation of complex processes involving stable legacy systems could be a major plus. The biggest issue lies in the stability of the target environment. Automating systems based on Citrix, where using AI or OCR-based capture of a screen, presents challenges. 

The Citrix environment's instability can hinder automation. Users can adapt by pressing buttons multiple times, however, robots may require complicated logic, leading to an exceptionally complex implementation with more error handling than originally budgeted.

I have been dealing with Tungsten RPA since 2014.

When dealing with legacy applications some of the biggest challenges were due to embedded application code, making it complex to model the application in a robot. The application's complexity increases as it's exposed further, making stability a concern.

The marketplace expects a silver bullet to solve system integration problems, so scalability suffers when using RPA for temporary solutions like migrations. 

Once the migration is complete, there's no sustained use, impacting scalability.

The return on investment has been notable primarily through migration projects, which offer one-time savings. Migration projects include transferring large volumes of content and manipulating the content as needed for different content management systems.

The pricing models across the market initially differed significantly, as most RPA implementations were licensed on a per bot basis, unlike Tungsten RPA, which uses a server-based model. 

Though the initial purchase was costlier, this cost is distributed more effectively across multiple implementations rather than a single bot.

Tungsten RPA is a robust product with good functionality for specific automation and use cases. Scenarios involving the stability of target environments and other technologies that may impact it require consideration. 

I would rate the product a solid seven out of ten.

We have over 250 use cases for Kofax RPA. For example, we use it for master data management, tracking, and data migration.

Kofax RPA has provided our organization with a lot of savings in many different areas and we have improvements in data quality.

The most valuable feature of Kofax RPA is the simplicity of automating tasks.

Kofax RPA could improve web-based automation and there should be a choice of what browser we can use, such as Google Chrome, instead of an inbuilt browser from Kofax RPA. Additionally, Kofax RPA is missing an orchestrator that other solutions have, such as UiPath.

I have been using Kofax RPA for approximately three years.

Kofax RPA is stable.

The scalability of Kofax RPA is good, but it is not easy to do.

We have approximately 80 users using this solution in my organization.

I have used the support from Kofax RPA. There have been a lot of issues we have had that have taken weeks, if not months to fix and the support is not satisfactory.

I rate the support from Kofax RPA a five out of ten.

Neutral

The initial setup of Kofax RPA was complex.

The migration to Kofax RPA could improve. It is very difficult to migrate.

I rate the initial setup of Kofax RPA a three out of ten.

We did the implementation of the solution in-house. The maintenance is difficult, and we have a development team using it.

There is a standard license needed to use Kofax RPA and the price is reasonable.

We want to switch to UiPath because it is the market leader and it has features that are missing in Kofax RPA.

My advice to others is only to choose this solution if they are looking to automate simple processes.

I rate Kofax RPA a five out of ten.

We mainly deal with robots for accounting sites and we have more than 140 of them with most used for accounting departments. For marketing departments, we have web crawling robots that use websites to collect a lot of market information. The solution is also used for main core accounting processes such as purchase orders or accounts receivable, accounts payable, etc. There are core activities in this process - entering invoices into SAP, creating invoices, bank account collections. The solution is also used for the operation site where we have more than 10,000 machines in different geographic locations. We get thousands of IoT signals from these machines and we check for error signals, many of which are diagnostic. We can provide information that can prevent a machine being corrupted. We are customers of Kofax. 

The solution is improving every day and they have valuable tools for integration with RPA tools like OCR system, for example. We use it on our PDF documents and on our invoices.

The product could be improved if they would use AI integrated robots. Some AI integrated features would be nice. 

I've been using this solution for about four years. 

The initial setup is not complex; we use consultants for deployment and upgrading. They can handle it in two hours. We have more than 140 robots and we're expanding every day. We currently have four robot engines running at the same time. 

I don't think there is a major difference among all the RPA tools on the market. We use Kofax effectively and I'm happy with it. 

I rate this solution a nine out of 10. 

We use it to automate manual tasks.  

I think it is similar to other RPA platforms. I do not think that there is much I can say is remarkable about this tool itself. I would say it does not present too many issues, but it is not at the level of the market competitors.  

I think they need to do a better job of following the lead of its competitors and build upon that. I would like to see more AI capabilities, and I think that is one of the keys. Exception handling should be improved as well to reduce errors and things like that.  

I have been using Kofax RPA (Robotic Process Automation) for one year.  

It is a stable product.  

It is a scalable product. We have more-or-less 200 people using it in our company.  

I have not had the kind of issues where I needed to call into technical support. The issues I had, I addressed myself.  

I have used Blue Prism, Automation Anywhere, and WorkFusion. I switched to Kofax because it is the product they are using at the company I work for now. That is mainly the reason I switched.  

I joined a team who did the deployment, so I was not involved at the time of the deployment. I did not hear about any trouble.  

I think your choice for an RPA solution depends on what the issues are that you are looking to resolve. If someone is using other Kofax products, they might have some advantages in using this solution. Other than that, I think that there are other tools on the market which may be better to work with for automation.  

On a scale from one to ten (where one is the worst and ten ins the best), I would rate this product as a five-out-of-ten.  

Our customers use the product to automate repetitive tasks.

The synthetic API approach is valuable. The product enables users to do document processing.

The technical support must be improved.

I have been using the solution for six to seven years. We work with the latest version mostly.

I rate the tool’s stability a nine out of ten.

I rate the tool’s scalability a nine out of ten. We have no issues in deploying big implementations. Our clients are enterprise businesses.

The technical support team provides delayed responses.

Neutral

I rate the ease of setup a nine out of ten. The deployment can be done within hours.

The product saves time and resources. It is usually worth its money. The processes are shorter, and the number of people required is less. The processes are less prone to errors.

I rate the pricing a five or six out of ten. Different projects have different prices.

Overall, I rate the tool an eight and a half out of ten.

I'm the company CEO and chief engineer. We partner with RPA, selling the product, marketing and implementing it. We have several customers who use RPA for different applications. Some use it for financial needs. Another uses RPA to obtain information from employees who deal with external customers. They insert relevant data and the accounts department is then able to invoice the customer. Prior to this, it was all done manually. RPA has provided us with a tool for mobile phones that allows data input to be sent directly to the head office. RPA takes care of the process, it's all automated.

Another case is where information is being directly input to the ERP system from a PDF. A robot takes care of that and everything is transmitted automatically to the ERP system. Logistics companies are one of the main target groups for us and in this case, it's really about customs procedures. Imported goods require reports and it used to be done manually, particularly important when there were questions from customs officials. Robots are now being used to handle the data from the source companies and also from customs. There are many different applications where our customers are using RPA.

Our biggest customer would have around 100, 150 end-users or customers using the product but in some cases, it's only five to 10 people using the robots. It's difficult to say how many users there are because a lot of the work used to be done manually and now, over time, that work is being taken over by robots. 

The best part of Kofax is that they have a whole concept. It's one product, but also has extra elements that can be integrated. If you take the whole package, with the extra products you can digitize it using RPA and also by using the other products they provide.

Of course, there is always room for improvement and I know there are developments all the time. This includes, ultimately, the development and increased use of robots. It's something that our customers want and I know that Kofax is working on that. I don't know if similar products already have this kind of function but this is one we've been waiting for and I know that it's not a simple ask. 

For additional features, I'd like to see a recording function and a more simple interface. I also think that there could be more support for emerging learning or artificial intelligence. 

This is the third year we've been using Kofax RPA. 

I would say that the product itself is quite stable, no problems there. 

The technical support is generally good. Sometimes, of course, they take more time when you have difficult or complicated questions. But generally, if you send a question to Kofax technical support we'll get an answer the same day. I'm happy with the support.

I don't do the setup myself but I understand it's very easy.

The normal price for an on-premises license is €50,000. That's the price for one robot license. You can have more than one robot license but only one can be run at any one time. I believe the cost of adding a second robot is around €14,000.

I think the product itself is very simple. The Kofax RPA concept is a little different from that of other similar products on the market. We have a centralized system which means that whereas other products are coming from the desktop robotic side, in the case of Kofax, they constantly think of the large corporations that are using their robots. For some customers, it's very important that everything is centralized. And of course that's an important issue but then, of course, it brings challenges when you are trying to create the desktop robot.

I would rate the product an eight out of 10. It's a tricky question because we sell the product, but I guess there is always room for improvement.

Our customer that uses this solution is in the healthcare domain. They do a lot of web automation and use this solution for that purpose. I have also used this solution for web automation for insurance companies in South Asia.

It is very simple and easy to learn compared to any other RPA tools such as UiPath, Automation Anywhere and Blue Prism.

Automation with the latest websites is not effective. The support of newer websites developed using new technologies would improve this solution. The Java and Windows application automation could also be simplified.

I have been using this solution for six years.

This is a stable solution.

This is a scalable solution. We have a separate management console where the admin can add users and all the reports can be generated from there. Logs can also be seen from the management console. This is an enterprise application and has the capability of scaling up.

The support team is very supportive in terms of fixing issues.

Positive

It is easy and straightforward but this does depend on the use case and level of automation required. 

Firstly, you need to understand whether you can automate your processes or manual activities. If you have a lot of departments and manual activities, this is a good automation tool. If you have few manual activities, a programming document like Java would be a better option. 

I would rate this solution an eight out of ten. The reasons are that it is very easy to implement, maintain, and learn. It is possible to train a developer easily to use this solution. 

The most valuable features are workflow and process automation. 

The interface could be better from a usability standpoint. In the next release, I'd like to see more integrations and connectors.

I've been using Kofax RPA for a couple of years.

Kofax RPA is a stable solution.

RPA has been scalable for our needs.

Kofax's technical support has been good so far.

Kofax's prices are pretty reasonable.

I would rate this solution seven out of ten.