Tungsten RPA Reviews

Our primary use case for Kofax RPA is to automate our aviation business processes.

We have a little bit of experience with Kofax and a lot of people are working on it. If you scan and import what we have, it's a couple of million users. 

It is a large environment that we have for Kofax RPA support right now.

The features that we have found the most valuable are the integration of different third-party support and productivity services.

This product has room for improvement in support of airplanes and aviation. Maybe the interface could be improved in the next release. 

It would be very handy if you can connect directly to the ERM or ERP system.

The stability of Kofax for an enterprise company is good. It is valuable if you have some continuity issues. It is very helpful to have a stable environment.

The scalability of Kofax is very handy. With a few clicks, you can have your scalable environment up and ready. It is not so complex to configure the entire environment. 

About 10 to 15 people are using the solution. For deployment and maintenance of Kofax, it requires some time to handle. If I create some robots it will take some time.

Otherwise, the deployment is done within a few minutes. It's not about time, it's about skills. It's about knowing if someone is very skilled. Then, one person can handle it.

The solution's technical support is very good. We have a supplier that handles all of our issues as soon as possible.

The initial set up is straightforward. Our deployment took only a few minutes.

I am a technical worker, so I did the setup myself.

We are an aviation company. We have a lot of advanced processes when you integrate into Kofax.

The licensing cost for Kofax is on an annual basis. It's not so high, just the standard fee. The license cost is not much at all.

We did not evaluate any other options. You have to know about the correct local infrastructure to use Kofax.

Kofax RPA is very handy. They make your processes very valuable. On a scale from one to ten, I would rate this product the best, a ten.

Transparent, one-click end-user compliance with email retention management at the conversation thread level in Exchange and Office 365. 

Compliance with business record retention requirements is at 93.3%, as of January 2019.

The end user only has to click once to preserve the entire email conversation.

Concatenation of error messages.

The product provided all the security controls that we asked them. 

Kofax RPA needs to improve integration with SAP and Microsoft. The professional services offered by the tool's team is below par. Its licensing needs to be more modular. 

I have been using the product for two to three years. 

Kofax RPA is stable.

The tool is scalable.  My company has 600 users. 

Kofax RPA's support team needs to improve response time. 

Neutral

The product's installation takes a few days to complete. Time is spent mainly on dashboard creation and use case implementation. You need seven resources to handle deployment. The tool can be maintained only with dedicated seven to eight resources.

Kofax RPA's licensing costs are yearly and expensive. 

You need to be prepared with the right use cases. Otherwise, the professional team will take time to respond to you with integration requirements and prerequisites. This is the area where a lot of work goes in. I rate the product a seven out of ten.