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Tungsten RPA Reviews

Vendor: Tungsten Automation
3.7 out of 5
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What is Tungsten RPA?

Tungsten RPA offers an efficient solution for streamlining business processes through Robotic Process Automation (RPA), which utilizes software "bots" to automate tasks like data entry and form filling. With Tungsten RPA, organizations can enjoy increased efficiency as repetitive tasks are automated, freeing up human resources for more strategic work. Moreover, the software ensures improved accuracy by performing tasks consistently and error-free, leading to reduced costs and enhanced compliance with regulations. Key features include a low-code design environment for easy workflow creation, intelligent document processing for handling unstructured data, automated process discovery, and flexible deployment options suitable for on-premises, cloud, or hybrid environments. Tungsten RPA presents a comprehensive solution for optimizing operational efficiency and driving business success through automation.
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Tungsten RPA is the #7 ranked solution in best RPA tools. PeerSpot users give Tungsten RPA an average rating of 7.4 out of 10. Tungsten RPA is most commonly compared to UiPath Platform: Tungsten RPA vs UiPath Platform. Tungsten RPA is popular among the large enterprise segment, accounting for 54% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 16% of all views.
Buyer's Guide
Tungsten RPA
January 2026
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Tungsten RPA mindshare

As of February 2026, the mindshare of Tungsten RPA in the Robotic Process Automation (RPA) category stands at 2.0%, up from 1.8% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Robotic Process Automation (RPA) Market Share Distribution
ProductMarket Share (%)
Tungsten RPA2.0%
UiPath Platform12.9%
Microsoft Power Automate11.5%
Other73.6%
Robotic Process Automation (RPA)

PeerResearch reports based on Tungsten RPA reviews

TypeTitleDate
CategoryRobotic Process Automation (RPA)Feb 9, 2026Download
ProductReviews, tips, and advice from real usersFeb 9, 2026Download
ComparisonTungsten RPA vs UiPath PlatformFeb 9, 2026Download
ComparisonTungsten RPA vs Automation AnywhereFeb 9, 2026Download
ComparisonTungsten RPA vs Microsoft Power AutomateFeb 9, 2026Download
Suggested products
TitleRatingMindshareRecommending
UiPath Platform4.412.9%98%913 interviewsAdd to research
Microsoft Power Automate3.911.5%88%133 interviewsAdd to research
 
 
Key learnings from peers
Last updated Feb 1, 2026

Valuable Features

Tungsten RPA offers valuable features like seamless third-party integrations, strong OCR capabilities for digitization, and robust web browser automation. Users appreciate its low-code platform, simplifying use without a computer science background. The ability to handle UI activities, script information from websites, and manage workflows effectively is highlighted. Flexibility and rapid configuration for businesses enhance its appeal. Pricing, error management, and the drag-and-drop functionality further elevate its usability and attractiveness.
  • "If you don't have a computer science background, you can easily use Tungsten RPA because this is a low-code platform and it is easier than other RPA tools."
  • "Initially, the most effective features for process automation were website automation related to web auditing, SharePoint implementations, and automated management of information."
  • "The tool's most valuable feature is web browser automation, which makes it easy to interact with any website. We can assemble a robot in a few hours with web automation, depending on its complexity."

Room for Improvement

Tungsten RPA requires enhanced interface usability and support for modern technologies like AI and web-based automation. Documentation availability and support channels need expansion. Improved integration with systems like SAP and broad community engagement are necessary. Legacy systems and Citrix present stability challenges, complicating automation processes. Technical support needs to be more responsive, particularly for desktop and Java-based applications. Error handling and exception management need refinement, and better training resources could facilitate broader adoption.
  • "The negative side is that UiPath has a really large community on the RPA side, and Tungsten RPA doesn't have any community for the developer side, which is a red flag for us and for customers."
  • "Automating systems based on Citrix, where using AI or OCR-based capture of a screen, presents challenges."
  • "We've faced a few challenges with Tungsten RPA. One issue I recall was with sending emails that needed multiple attachments. At the time, the feature only allowed attaching one file at a time. We discussed this with Tungsten RPA, and they planned to add multi-attachment capability to their backlog. I'm not sure if it's been upgraded since then. The solution's desktop automation is tricker."

ROI

Aviation and government sectors report significant savings with Tungsten RPA, achieving improved efficiency and reduced errors. Automation cuts departmental costs by 70%, diminishes manual workload demands, and optimizes resource allocation. Feedback indicates three-person tasks are managed by one RPA robot, allowing workforce reduction. Migration projects yield substantial one-time savings by transferring and adjusting large content volumes for various systems. Time and monetary gains reinforce its value across industries.

Pricing

Tungsten RPA pricing involves a subscription-based model, offering flexibility similar to the Microsoft developer platform. Costs include an on-premises license of approximately €50,000, with additional robot licenses around €14,000 each. While some users find it moderately priced, others consider it expensive compared to UiPath and Power Automate. Licensing is yearly, often handled in cost-effective regions like India. Buyers should expect separate fees for varied solution areas.
  • "The pricing model for automation solutions like Automation Anywhere, UiPath, and Microsoft Power Platform is subscription-based, where costs are calculated based on factors such as the number of hours used and the scale of automation required.......With Kofax, you purchase a license upfront, and that's all you need. You can create as many automation workflows as you require without additional costs for individual use cases."
  • "The solution’s license is not expensive."
  • "Kofax RPA's licensing costs are yearly and expensive."

Popular Use Cases

Organizations use Tungsten RPA to automate various processes like handling patient records in healthcare, finance management, and decision-making in banks. It efficiently automates web interactions, UI activities, and document management, enhancing data entry, validation, and report generation. Businesses in logistics, marketing, and IT employ it for repetitive tasks, data migration, and diagnosis from IoT signals. Companies use it to mitigate workload, interact with systems, and manage customer interactions, improving productivity and efficiency.

Service and Support

Tungsten RPA's customer support is generally favorable, with quick and knowledgeable responses. Users report effective troubleshooting, though some experience delayed responses. Some are satisfied with same-day answers, while others find resolution times lengthy. Support is available remotely and aligns with SLAs, addressing issues efficiently. Users occasionally encounter delays, yet appreciate the absence of language barriers. The support team fosters satisfaction through resource deployment in R&D, with some suggesting improvement in response speed.

Deployment

Tungsten RPA's initial setup varies in complexity. Some users found it straightforward, completing it within hours or days, while others faced moderate challenges, taking weeks or months. Deployment often requires one to two people, but larger teams are involved in bigger projects. Maintenance is generally manageable with a small team. Some users employed external consultants for efficient setup. Kofax RPA installations were noted as more complex than Tungsten RPA.

Scalability

Tungsten RPA demonstrates scalable attributes that benefit various companies. Users appreciate its ability to scale based on business requirements and emphasize the importance of skilled personnel for effective deployment. The platform supports a wide range of users, from small to large enterprises, providing a flexible environment. Although there are some challenges, especially regarding integration tasks, it proves useful in scaling automation efficiently and the cost remains acceptable for many.

Stability

The stability of Tungsten RPA is generally regarded as good. Users report it as reliable, stable, and without significant issues. Some have encountered minor challenges, particularly with legacy application integration, which affects consistency. Ratings frequently fall between eight and nine, indicating a high level of satisfaction. The tool handles workloads well, hasn't shown frequent problems, and performs as expected. Several organizations highlighted its value in maintaining a stable environment despite different operational contexts.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Tungsten RPA Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business8
Midsize Enterprise1
Large Enterprise15
By reviewers
By visitors reading reviews
Company SizeCount
Small Business112
Midsize Enterprise59
Large Enterprise198
By visitors reading reviews

Top industries

By visitors reading reviews
Financial Services Firm
16%
Performing Arts
8%
Manufacturing Company
6%
Computer Software Company
6%
Retailer
5%
Energy/Utilities Company
5%
Outsourcing Company
5%
Educational Organization
5%
Insurance Company
4%
Comms Service Provider
4%
Government
4%
University
3%
Construction Company
3%
Real Estate/Law Firm
3%
Legal Firm
3%
Wholesaler/Distributor
2%
Marketing Services Firm
2%
Renewables & Environment Company
2%
Recreational Facilities/Services Company
2%
Transportation Company
2%
Logistics Company
2%
Media Company
1%
Non Profit
1%
Pharma/Biotech Company
1%
Healthcare Company
1%
Recruiting/Hr Firm
1%
Agriculture
1%
Consumer Goods Company
1%
Mining And Metals Company
1%
Hospitality Company
1%
Aerospace/Defense Firm
1%

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Learn more about Tungsten RPA

Tungsten RPA was previously known as Kofax RPA, Kofax Kapow, Kapow.

Tungsten RPA customers

Aetna, BNP Paribas, Citi, Goldman Sachs, HSBC, ING, Aviva, Humana, Willis, Merck, University Hospitals, CardinalHealth, American Red Cross, Alegri, Capita

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RPA that Bots can run without centralized control?
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What is the best RPA certification?
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How should I calculate ROI for RPA? How should I measure RPA success?
  • 20
Where have you seen RPA benefits within the Insurance Industry?
  • 75
What are the total costs involved for attended and unattended robots?
  • 36
What are the limitations of RPA?
  • 169
Can RPA interface with any application?
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Product Categories

Product Categories
Robotic Process Automation (RPA)

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Tungsten RPA Reviews Summary
Author infoRatingReview Summary
Project Manager-Senior RPA Specialist at DEWA4.0I use Tungsten RPA for finance tasks. It excels in web automation without server needs but needs better desktop automation. Automation in government departments cut costs by 70%. I prefer its built-in features over Microsoft Power Platform and UiPath.
Solutions Architect at DEWA4.5I implemented Tungsten RPA in a hospital to streamline insurance approval and bank customer care procedures. While it offers valuable features like business process management, improvements are needed in support and employee acceptance to optimize its effectiveness.
Senior consultant Digital assets and Disruptive technologies at DEWA4.0We use Tungsten RPA for automating business processes. Its strength lies in offering end-to-end solutions with multiple products. However, it lacks native integration compared to Microsoft Power Automate and faces some constraints and performance issues.
Director at iicon ltd3.5I implement Tungsten RPA for website automation, SharePoint, and UI activities, valuing its error-handling capabilities. Although ROI is notable in migration projects, challenges arise with stability in Citrix environments, requiring complex logic for automation.
Senior RPA Developer at a computer software company with 5,001-10,000 employees4.0We use Tungsten RPA primarily for web browser automation, which efficiently interacts with websites and Excel. However, the desktop automation is tricky, and sending emails with multiple attachments was challenging. I have experience with other RPA tools like Blue Prism.
Senior Solutions Architect at LexisNexis Risk Solutions3.0We utilize Tungsten RPA for document reading, web scraping, and AI tasks, though it lacks desktop automation and predefined connectors. Compared to Power Automate, coding is harder, less user-friendly, and requires separate licensing without OCR content feasibility.
Strategic And Business Performance Manger at a tech services company with 51-200 employees4.5I've sold Tungsten RPA for nearly three years; it's affordable, easy to set up, works well with major ERP systems, and suits non-developers, though its lack of a developer community is a concern for some clients.
Project Manager at Tbank3.5We implemented Tungsten RPA to reduce workloads, but it struggles with processing leave requests and aiding in employment searches. Additionally, the expense of spare parts could be decreased for better cost efficiency. We didn't consider alternative solutions or providers.