Tungsten RPA Reviews

We mainly deal with robots for accounting sites and we have more than 140 of them with most used for accounting departments. For marketing departments, we have web crawling robots that use websites to collect a lot of market information. The solution is also used for main core accounting processes such as purchase orders or accounts receivable, accounts payable, etc. There are core activities in this process - entering invoices into SAP, creating invoices, bank account collections. The solution is also used for the operation site where we have more than 10,000 machines in different geographic locations. We get thousands of IoT signals from these machines and we check for error signals, many of which are diagnostic. We can provide information that can prevent a machine being corrupted. We are customers of Kofax. 

The solution is improving every day and they have valuable tools for integration with RPA tools like OCR system, for example. We use it on our PDF documents and on our invoices.

The product could be improved if they would use AI integrated robots. Some AI integrated features would be nice. 

I've been using this solution for about four years. 

The initial setup is not complex; we use consultants for deployment and upgrading. They can handle it in two hours. We have more than 140 robots and we're expanding every day. We currently have four robot engines running at the same time. 

I don't think there is a major difference among all the RPA tools on the market. We use Kofax effectively and I'm happy with it. 

I rate this solution a nine out of 10. 

We primarily use this solution for our banking clients based in Brazil and Latin America.

The solution is excellent for consulting websites. It helps make it possible to send information. They make it possible to download the solution or allow clients to upload files.

The initial setup is pretty straightforward. 

The configuration of the product is very fast and easy in comparison to other options.

The pricing of the solution is quite good.

The product has been very stable.

The solution can scale.

Technical support is very helpful.

The HR and IT areas of the product need to be improved. Right now, they are lacking. They need to be modernized. More logistics should be involved.

The process discovery could be a bit better.

The product needs to develop a web version of the solution.

I've been using the solution for more than seven years at this point. It's been quite a few years since we started using it.

The stability is quite good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.

The solution is quite scalable. You can have anywhere from one to 20 robots on one machine.

Our clients vary in size. Some are smaller organizations. We also work with larger companies.

Typically, you only really need a few IT people on the solution. It's not meant to be accessible to the entire employee pool.

Technical support from Kofax is very good. We also offer support to our clients. We're the first level of support, and if the problem is something deep in the system, we would get Kofax involved. However, largely, we can handle any troubleshooting that the clients need. We've been quite satisfied with the level of support provided so far. They are very quick and quite knowledgeable.

The initial setup is fairly simple. It's not too complex. Everything is handled on their end. You simply need to pick the style and configuration you want and the product is delivered to you according to your specifications.

The deployment process typically takes about three months. Normally you have to do discovery and map the processes before making the configuration and delivering the final solution.

There isn't a lot of maintenance required. You only need one or two people to deploy and maintain everything.

We are capable of implementing the solution for our customers. However, the solution is delivered according to a client's specifications from the company itself.

The solution requires that you pay upfront for installing the product on sites. It may be a bit different of a setup if you go with a cloud or SaaS version, however, we use the on-premises deployment. You do pay separate amounts for different areas of the solution.

The pricing is very good in the region. It's very competitive.

We have looked at UiPath and Automation Anywhere. There are the main competitors to Kofax in Latin America.

The main difference between the solution is that Kofax is much more centralized. It has a Wizard and a robot that help with the configuration as well.

We both sell and implement the solution for our clients.

We're using both versions 10 and 11 at this time.

I'd rate the solution at a nine out of ten. We've been quite satisfied with it overall.

We use it to automate manual tasks.  

I think it is similar to other RPA platforms. I do not think that there is much I can say is remarkable about this tool itself. I would say it does not present too many issues, but it is not at the level of the market competitors.  

I think they need to do a better job of following the lead of its competitors and build upon that. I would like to see more AI capabilities, and I think that is one of the keys. Exception handling should be improved as well to reduce errors and things like that.  

I have been using Kofax RPA (Robotic Process Automation) for one year.  

It is a stable product.  

It is a scalable product. We have more-or-less 200 people using it in our company.  

I have not had the kind of issues where I needed to call into technical support. The issues I had, I addressed myself.  

I have used Blue Prism, Automation Anywhere, and WorkFusion. I switched to Kofax because it is the product they are using at the company I work for now. That is mainly the reason I switched.  

I joined a team who did the deployment, so I was not involved at the time of the deployment. I did not hear about any trouble.  

I think your choice for an RPA solution depends on what the issues are that you are looking to resolve. If someone is using other Kofax products, they might have some advantages in using this solution. Other than that, I think that there are other tools on the market which may be better to work with for automation.  

On a scale from one to ten (where one is the worst and ten ins the best), I would rate this product as a five-out-of-ten.  

We did a POC for a customer. We had a couple of use cases to pull information from one system and upload it to the cloud, and based on that data, we were building some reports in Tableau. This data needed to be periodically available in the cloud, and we were using Kofax for that. 

Within our organization, we have implemented it for collecting the employee timesheet data and sending reports to the top management on a daily basis. We are currently using its latest version.

The flexibility to use already-developed components is really good. You can use it for Excel-related operations and other things.

Its documentation is not widely available on the web. For Automation Anywhere, a lot of documentation and YouTube videos are widely available, whereas the documentation for Kofax is not that widely available. When there is a problem, the channels through which I can get a solution are limited. Its forums are also limited as compared to Automation Anywhere, and we have to figure things out ourselves, which takes a lot of time. They should work on the availability of its documentation.

In Automation Anywhere, there is a feature called Discovery Bot that automatically records the process steps and suggests a possible bot. I am not sure if such a feature is available in Kofax. If it is not available, it will be very good to have this feature. It will definitely help in involving non-technical people who are dealing with the process. They can go ahead and run this discovery bot and then provide that input to the technical team. The technical team can use this input to improve an already-defined high-level bot.

As of now, it seems to be stable. We haven't used it for a high volume.

It is scalable at this point. It is scalable for the purpose for which we are using it. 

From a development point of view, we currently have two users. We have plans to increase its usage. 

I haven't got a chance to interact with them.

We have done a lot of work with Automation Anywhere. We have recently started to work with Kofax. Competitively, it is on par with Automation Anywhere. However, for Automation Anywhere, a lot of documentation and YouTube videos are widely available, whereas the documentation for Kofax is not that widely available. Kofax RPA is also not as straightforward to deploy as Automation Anywhere.

It is not that straightforward.  We tried it and then went ahead and set it up. There is a way to deploy the bots and all that stuff, and we literally had to figure everything out. It is not as straightforward as Automation Anywhere. It is a little bit more complex than Automation Anywhere.

Its deployment didn't take too much time. We figured it out within four or five hours.

I don't have complete insight at this point in time, but I would guess that Kofax is a lot less expensive than Automation Anywhere. I would expect its license to be on a yearly basis.

I would definitely recommend this solution. It is a comparatively good solution. They seem to have a very strong OCR solution and DocuSign solution as part of Kofax.

We are getting more insights into their partner program. We have requested to get into their partner program. If our organization becomes a partner, it will possibly have a little advantage on the cost side. We have a very strong customer base across Europe, America, and India. We tried to sell Automation Anywhere, and one of the customers was very much interested in the solution, but everything got stopped because of the price. I just want to see if Kofax's pricing is a little bit competitive and there is a price advantage for partners so that I can suggest it as an alternative to customers who are approaching us for automation solutions.

I would rate Kofax RPA a seven out of ten.

We use Kofax for one of the OCR capabilities, where we had to wire scan some video documents and extract information from them.

The OCR is quite stable and flexible. It was able to recognize hundreds of items in some of the use cases.

At times it was equal to ABBYY. ABBYY is definitely a leader in OCR from what I understand, although I haven't worked with it.

They also have good integration tools.

I would like to see them further enhance the OCR, specifically in the multi-language support. We had a document in Japanese where there was a bit of a struggle. If that could be corrected in the new release that would be good.

I have been in the RPA space for five years.

In most cases, we are using the latest version.

It's stable to an extent.

It's a scalable product.

In my organization, there are close to 100 automation processes.

Technical support is quite prompt. I haven't had any issues. 

If I wanted support from Kofax or Automation Anywhere, both are good and respond promptly.

I have worked in UiPath and Automation Anywhere.

I was not a part of the installation. It was done by the infrastructure team.

The number of staff that it requires for deployment is dependant on the scale you want it to be. For example, the current team that is working with Automation Anywhere has a team of 20 developers and four admin teams.

Price is not a problem, because they are a competitor and we have a special rate.

I would recommend this solution to others. It's a good product.

We are not using the latest version, we have yet to migrate, but it is serving our purpose. I don't see any major issues.

In regards to integration, they are improving constantly and adding more connectors, which means integration is working well.

I don't have any issues with security or stability.

If I have to integrate with any other applications or tools, the partnership has to be established. For example, if you have to have a connector with Veeva Vault or SAP, the connector should be available.

The partnership or third-party should be available with that tool.

Technically, they have connectors with several other third parties. There could be exceptions.

I would rate Kofax RPA a seven out of ten.

I am a consultant and this is a solution that I was working with for one of my clients. They are conducting a comparison of products, doing a proof of concept for each one.

The Kofax RPA is being tested to help with service desk operations.

Kofax needs to create a community where developers have the opportunity to donate to it.

The education surrounding this solution should be better. It needs a free training portal for anybody on the internet to use so that they can get an idea of what the possibilities are.

I have been working with Kofax RPA for a few months during a proof of concept.

This is a stable platform and we did not encounter any big problems.

As far as I know, given that it is cloud-based, it is scalable. It depends on how you structure your organization, and whether you have a Center of Excellence that is capable of deploying and scaling the solution.

This is something that we have not yet reached in the evaluation but we are discussing it at the moment.

I have not yet been in touch with technical support.

The initial setup was very easy for the Kofax engineer.

It took them about two weeks to deploy and then implement that process. It was approximately the same length of time for UiPath.

This solution is best installed by a specialist and my clients had the help of Kofax engineers.

My client is concurrently evaluating UiPath with a proof of concept for HR processes. I have also worked with Blue Prism.

The evaluation has not yet completed but the outcome will be the selection of either Kofax RPA or UiPath. My role is to give them advice on which of the two of these solutions will best suit their environment.

The most important factors are ease of deployment, support, and education or training. In my opinion, there is not much difference in technology between Kofax and UiPath.

UiPath is building a community where developers can share work.

UiPath and Blue Prism both have different educational streams available, where one is paid and the other is available to anybody on the internet.

In my opinion, when it comes to products and technologies, one is not better than the other. For example, even in a discussion about operating systems and whether macOS is better than Microsoft Windows, I don't think that one is superior. What you really have to look at are the requirements. Once those have been determined then it is possible to compare products and make a choice.

I would rate this solution a seven out of ten.

We primarily use the solution to automate a process, be it in any middle office, back office, center office or IT office. It covers all four quadrants.

I haven't been exposed to the solution on a micro-level. Our senior technicians would be able to better answer the question about valuable features.

The pricing is quite good.

Kofax has already had the capabilities in terms of the OCR performance so that's one of the strong features.

The drag and drop functionality is quite good.

The solution allows for integrations, which is quite helpful.

I've noticed that no solution, including this one, is trying to automate very simple processes. There are always exceptions and special cases involved in regards to how you can handle these instances. It requires a kind of deep understanding of how to utilize these features and it's not very straightforward as of right now. The documentation could be stronger.

The solution should add orchestration into its next release. 

The solution needs to be scalable.

I've been using the solution for two years.

The stability has been hit and miss for us. We've installed the solution in a couple of places. In one place it's not great but in other places it's fine.

The scalability depends on the business case of the client. If it's the right process, to get automated, it is always scalable. If it's the wrong process, there will be limitations.

We largely work with small scale enterprises.

I've never reached out to technical support, however, I'm sure my team has. I haven't heard of any issues, but I can't speak to how technical support operates.

Before using Kofax, we used a solution called Topline.

The initial setup has a moderate amount of complexity. Deployment took a couple of days. 

It took a maximum of two people to handle the rollout. Since we are a startup; we jointly set the responsibility in our work zone so it was handled by the senior developer having the entire responsibility of installing this solution. They are the first person to get their hands on the system.

Maintenance of the solution after the initial setup takes two people.

We handled the implementation ourselves.

There aren't any costs over and above the standard fee. Generally, we do our licensing from India due to cost constraints.

I am a co-founder of a tech company. We are into robotics process automation, as well as artificial intelligence, machine learning, and data science. So we've been working on across multiple tools available in the market, be it the top front lineup, Blue Prism, Automation Anywhere, UiPath, Kryon, WinAutomation, etc.

I'm not an end-user of the products; my team is around me to pick up on capabilities and learn how to apply them in terms of solving automation issues. We have been working very closely with three or four prominent players in the market and we have the capabilities in house to handle our client's needs.

In that last six months, we've been working with the latest version of the solution.

We use both public and private cloud deployment models, depending on the client's needs.

The solution is really good and it's rather budget-friendly. 

I'd recommend the solution if it looks like it will fulfill your organization's objective.

I'd rate the solution six out of ten. We're not really happy with the outcome of one particular complex process. For rather straightforward cases, I'd rate the solution seven out of ten.

I'm the company CEO and chief engineer. We partner with RPA, selling the product, marketing and implementing it. We have several customers who use RPA for different applications. Some use it for financial needs. Another uses RPA to obtain information from employees who deal with external customers. They insert relevant data and the accounts department is then able to invoice the customer. Prior to this, it was all done manually. RPA has provided us with a tool for mobile phones that allows data input to be sent directly to the head office. RPA takes care of the process, it's all automated.

Another case is where information is being directly input to the ERP system from a PDF. A robot takes care of that and everything is transmitted automatically to the ERP system. Logistics companies are one of the main target groups for us and in this case, it's really about customs procedures. Imported goods require reports and it used to be done manually, particularly important when there were questions from customs officials. Robots are now being used to handle the data from the source companies and also from customs. There are many different applications where our customers are using RPA.

Our biggest customer would have around 100, 150 end-users or customers using the product but in some cases, it's only five to 10 people using the robots. It's difficult to say how many users there are because a lot of the work used to be done manually and now, over time, that work is being taken over by robots. 

The best part of Kofax is that they have a whole concept. It's one product, but also has extra elements that can be integrated. If you take the whole package, with the extra products you can digitize it using RPA and also by using the other products they provide.

Of course, there is always room for improvement and I know there are developments all the time. This includes, ultimately, the development and increased use of robots. It's something that our customers want and I know that Kofax is working on that. I don't know if similar products already have this kind of function but this is one we've been waiting for and I know that it's not a simple ask. 

For additional features, I'd like to see a recording function and a more simple interface. I also think that there could be more support for emerging learning or artificial intelligence. 

This is the third year we've been using Kofax RPA. 

I would say that the product itself is quite stable, no problems there. 

The technical support is generally good. Sometimes, of course, they take more time when you have difficult or complicated questions. But generally, if you send a question to Kofax technical support we'll get an answer the same day. I'm happy with the support.

I don't do the setup myself but I understand it's very easy.

The normal price for an on-premises license is €50,000. That's the price for one robot license. You can have more than one robot license but only one can be run at any one time. I believe the cost of adding a second robot is around €14,000.

I think the product itself is very simple. The Kofax RPA concept is a little different from that of other similar products on the market. We have a centralized system which means that whereas other products are coming from the desktop robotic side, in the case of Kofax, they constantly think of the large corporations that are using their robots. For some customers, it's very important that everything is centralized. And of course that's an important issue but then, of course, it brings challenges when you are trying to create the desktop robot.

I would rate the product an eight out of 10. It's a tricky question because we sell the product, but I guess there is always room for improvement.