Tungsten RPA and IBM Robotic Process Automation compete in the automation sector, with each offering distinct advantages. IBM RPA appears to have a slight upper hand due to its strong performance, feature integration, and extensive deployment options.
Features: Tungsten RPA offers flexibility and ease of use, enabling non-technical users to automate tasks efficiently. It includes seamless deployment and integration with modules such as Kofax TotalAgility for comprehensive process management. IBM RPA provides advanced integration with Watson, a synthetic API, and comprehensive workflow orchestration, making it suited for complex environments with hybrid cloud deployment.
Room for Improvement: Tungsten RPA could improve in exception handling and AI integration. Users suggest enhancements in machine learning capabilities and technical support levels. IBM needs better documentation, error handling, and broader AI integration. Users also recommend improved access to tools and role-based user permissions.
Ease of Deployment and Customer Service: Tungsten RPA offers on-premises deployment with satisfactory technical support, although faster response times are desired. IBM offers various deployment options, including hybrid cloud, supported by highly responsive customer service due to significant R&D investments.
Pricing and ROI: Tungsten RPA provides cost-effective solutions with a modular pricing strategy, although initial costs may be higher. IBM offers competitive pricing based on Virtual Processor Cores, providing flexibility and scalability, which many users find economically viable. Both solutions claim significant ROI through resource optimization and reduced manual labor.
My customers have seen high ROI with IBM Robotic Process Automation (RPA) because it has a lower cost than other vendors.
One of our customers said that one RPA robot could do three-person jobs, and they were able to reduce their workforce accordingly.
They need to improve their support by having more experienced level one support.
The solution is very scalable because it's supported by Cloud Pak for Automation, allowing scaling with other solutions or independently.
I would rate the scalability of IBM Robotic Process Automation (RPA) as eight on a scale of one to ten.
IBM Robotic Process Automation (RPA) has been running smoothly for four years without any errors, which indicates a high level of stability.
To improve IBM Robotic Process Automation (RPA) for the next release, there should be more integration with external systems, and more integration with IBM's data and AI platforms is needed.
The lack of a developer community in Tungsten RPA is a red flag for us and for customers.
The pricing of IBM Robotic Process Automation (RPA) is an area that could be improved.
We haven't encountered any errors in the last four years, which speaks to its reliability.
The analytics and reporting tools in IBM Robotic Process Automation (RPA) are the best compared to all other RPAs because all other RPAs only use dashboards while IBM is the only one to have a reporting tool that includes dashboards.
If you don't have a computer science background, you can easily use Tungsten RPA because this is a low-code platform and it is easier than other RPA tools.
| Product | Market Share (%) |
|---|---|
| Tungsten RPA | 2.0% |
| IBM Robotic Process Automation (RPA) | 2.9% |
| Other | 95.1% |
| Company Size | Count |
|---|---|
| Small Business | 14 |
| Midsize Enterprise | 3 |
| Large Enterprise | 10 |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 1 |
| Large Enterprise | 18 |
IBM Robotic Process Automation (RPA) is a technology that encompasses the use of smart robots in any process requiring efficiency, consistency and speed, with no risk of mistakes. In a nutshell, RPA simulates a human user working.
Today, it is possible to automate processes through the use of digital robots, or bots, which execute pre-programed, repetitive tasks in a safe and mistake free manner. There are literally thousands of opportunities for Robotic Process Automation to make an impact on your organization today, including: automatic invoice emission, system integration, information reconciliation, report generation, intelligent email management to lead generation, and many others.
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